ELR Homecare

Varol House, Shelah Road, Halesowen B63 3PG
Review Us
7.5 3 Reviews
  • ELR Homecare, Halesowen
ELR Homecare provides high quality care and support to people aged 18 and over in their own homes. They are a Multi Award Winning company based in Halesowen.

Home care services include personal care (such as assistance showering, going to toilet and getting out of bed) as well as help to attend medical/social appointments, incontinence care, meal preparation, shopping and companionship, welfare checks etc.

All staff are fully trained, have a full enhanced DBS and treat people with dignity and respect.

Show ELR Homecare on the Map

Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £26

These prices are only a guideline, please contact ELR Homecare to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • ELR Homecare Ltd

Person in charge

  • Emma Roberts (Manager)

ELR Homecare Reviews (3)

7.5

ELR Homecare has a Review Score of 7.5 (7.500) out of 10, based on 3 reviews in the last 2 years. Over all time ELR Homecare has 3 reviews.

Overall Experience

  • 2
  • 0
  • 0
  • 0
  • 1

Date Published

3
3
3
3
0

Review from Dennis P (Client) published on 17 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I left ELR recently because of very poor care i received bordering on dangerous, some carer's didn't seem to have had any training at all,I have parkinsons disease and parkinsons dementia and received brilliant care from most of the carer's but a few were useless the last carer's visited me caused me
terrible pain and injurie that the family immediately terminated the care package

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from April G (Daughter of Client) published on 13 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

ELR have been looking after my mom since last August. They are amazing and girls who look after mom are caring helpful and very professional. Honestly I'm happy to say I would highly recommended this care company. Keep up the good work. Thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Clare G (Daughter of Client) published on 8 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent reliable caring service received for my mum, nothing is ever too much trouble. All staff are all professional, friendly and go the extra mile, keep me updated with anything that needs bringing to my attention or any concerns. Also met staff previously in my role as a professional ,was always
very impressed with them then, that is reason I used them for my own mum and have no regrets. My mum looks forward to the staff visiting and always able to request extra as needed. Highly recommend.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 7.5 (7.500)

Overview of Review Score

The Review Score of 7.5 (7.500) out of 10 for ELR Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.0 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.000 for ELR Homecare is calculated as follows: ( (13 Excellents x 5) + (1 Satisfactorys x 3) + (4 Very Poors x 1) ) ÷ 18 Ratings = 4

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for ELR Homecare is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (0)

Meet the Team (7)

Emma

Emma Roberts

Job Title: Manager

Joined: 2015

Emma is the Managing Director and the Registered Manager.

Helen

Helen Fisher

Job Title: Deputy Manager

Joined: 2019

Helen is the Deputy Manager and CQC nominated Individual.

No image found

Jason Maddocks

Job Title: Operations Manager

Joined: 2021

Jason is the Operations Manager.

Matthew

Matthew Roberts

Job Title: Operations Assistant

Joined: 2021

Matthew is the Operations Assistant.

Polly

Polly Beale

Job Title: Senior Administrator

Joined: 2024

Polly is our Senior Administrator.

Helen

Helen Payne

Job Title: Administrative Assistant

Joined: 2025

Helen is our Administrative Assistant.

Sharon

Sharon Maloney

Job Title: Administrative Assistant

Joined: 2025

Sharon is our Administrative Assistant.

Frequently Asked Questions about ELR Homecare

What Type of Services does ELR Homecare offer?

ELR Homecare offers Home Care.

How many Carers does ELR Homecare employ?

ELR Homecare employs 90 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact ELR Homecare to verify any information. View our terms and conditions. ELR Homecare has an Enhanced Service - more info.