How many Carers does ELR Homecare employ?

ELR Homecare employs 90 carers.

ELR Homecare, Varol House, Shelah Road, Halesowen, West Midlands B63 3PG

ELR Homecare

Varol House, Shelah Road, Halesowen B63 3PG

6.8 4 Reviews

Care Provided by ELR Homecare

Types of Home Care

Visiting Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

30 minutes

Contract Durations

Ongoing / Long Term

Age Ranges

Older Person Care (65+)
Younger Adult Care (18-65)

Personal Care Services

Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance

Household Services

Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands

Other Care Provided

Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge

Funding & Fees

Hourly Visiting Care Fees: from £26

These prices are only a guideline, please contact ELR Homecare to find out the exact price for your requirements.

Funding Types Accepted

Private Funding (Self-funded)
Direct Payments (from Local Authority/NHS)
Local Authority (Contracted Provider)
NHS (Contracted Provider)

Explain these funding types

Review from Eddie P (Son of Client) published on 5 November 2025 Submitted via Website • Report

Overall Experience

ELR Initially seemed ok, Price was low and they set up services quickly.

There seemed to be no initiative from care staff. Surfaces were left dirty, they never seemed to put overflowing bins outside. spoiled food not checking sell by dates. One said they didn't use ovens.

Staff seemed to turn

up when they wished, 5pm was call time, had them turn up 3pm one day then 7pm another. Had my relative in tears thinking missed.

Multiple neighbours then told me carers were leaving within a few minutes of arrival, So I put doorbell camera in. They spent 9 minutes with my mom providing 'companionship and a meal.' I made decision to leave immediately. Told the manager who did respond to first email but not of the evidence. No refund offered, My relative was duped out of hundreds of pounds in lost 'care' hours.

I would not use these for a vulnerable adult. theres very little care. Just rush to move on.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Dennis P (Client) published on 17 June 2025 Submitted via Website • Report

Overall Experience

I left ELR recently because of very poor care i received bordering on dangerous, some carer's didn't seem to have had any training at all,I have parkinsons disease and parkinsons dementia and received brilliant care from most of the carer's but a few were useless the last carer's visited me caused me

terrible pain and injurie that the family immediately terminated the care package

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from April G (Daughter of Client) published on 13 May 2025 Submitted via Website • Report

Overall Experience

ELR have been looking after my mom since last August. They are amazing and girls who look after mom are caring helpful and very professional. Honestly I'm happy to say I would highly recommended this care company. Keep up the good work. Thank you.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Clare G (Daughter of Client) published on 8 May 2025 Submitted via Website • Report

Overall Experience

Excellent reliable caring service received for my mum, nothing is ever too much trouble. All staff are all professional, friendly and go the extra mile, keep me updated with anything that needs bringing to my attention or any concerns. Also met staff previously in my role as a professional ,was always

very impressed with them then, that is reason I used them for my own mum and have no regrets. My mum looks forward to the staff visiting and always able to request extra as needed. Highly recommend.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

ELR Homecare Reviews (4)

6.8

ELR Homecare has a Review Score of 6.8 (6.792) out of 10, based on 4 reviews in the last 2 years.
Over all time ELR Homecare has 4 reviews.

Order by:

Total of 4, showing 1-4

Current Review Score: 6.8 (6.792)

Overview of Review Score

The Review Score of 6.8 (6.792) out of 10 for ELR Homecare is based on a) the Average Rating and b) the number of positive Reviews.

The Average Rating is 3.3 out of 5 from 4 Reviews in the last 24 months.
The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 3.292 for ELR Homecare is calculated as follows: ( (13 Excellents x 5) + (1 Satisfactorys x 3) + (1 Poors x 2) + (9 Very Poors x 1) ) ÷ 24 Ratings = 3.292
5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for ELR Homecare is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.