Over all time Omega Healthcare Services Ltd has 1 review.
Overall Experience
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Review from Helen O (Daughter of Client) published on 13 June 2022
Submitted via Website • Report
Overall Experience5.0 out of 5
The care team visited our family 3 times each day for 5 months. All carers entered our home professionally and with respect. We were assigned 2 main carers, with different staff covering only when our main carers enjoyed their well earnt 2 days off.
Our main team quietly cared for our mother. They
respected her needs and calmly dealt with her anxiety. They were intuitive to her moods and communicated with her effectively despite her severe dementia and communication impairment. Our mother's dignity was always of utmost importance to the carers.
Each day they greeted our mother and the whole family with a smile. They work long hours for little reward, but this was never evident.
We will all miss the team and will be forever grateful for their invaluable support during a difficult time in our lives.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
11 Jul 2019
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Frequently Asked Questions about Omega Healthcare Services Ltd
What Type of Services does Omega Healthcare Services Ltd offer?
Omega Healthcare Services Ltd offers Home Care.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Omega Healthcare Services Ltd to verify any information. View our terms and conditions. Omega Healthcare Services Ltd has an Basic Service - more info.