Papillon Home Care

Mum's four children live 100 - 150 miles away and Mum prefers to stay in her own home rather than a care home. Papillon Home Care are absolutely essential for providing care for our 95 year old Mum. Papillon have been caring and looking after Mum for the past five years and provide carers of excellent quality which allows Mum to remain in her home. Mum likes her carers visiting and they have a very good relationship with Mum. Mum enjoys the chats she has with her carers. The office staff in charge at Papillon are professional and very helpful. If there's ever anything Mum needs, they help. If there are ever any problems with Mum you can ring or email the office and they will sort it out. I would definitely recommend Papillon.

As his care has increased there has never been any problems

Our family are very happy with everything done to support our stepfather

My mum has been looked after by the Papillon team for the last few months and she is very happy with her carers. Mum has dementia so a calm caring person is an absolute necessity to keep her balanced and in turn calm. We have not had any issues with mum's carers or with the Papillon team.

All my mother's needs are well catered for and the management are very flexible with changes l wish to make to my mother's care! She has been looked after for just over a year now and l have no regrets in using Papillon Home Care Ltd.

I would have no hesitation at all in recommending Papillon..they are five star! Thank you.

Probably the best thing I can say is that my mother considered her regular carers to be friends.

Pappilon in our opinion are the best care company on the Marsh. The girls are kind, considerate, thoughtful and very respectful and will go that extra mile to help my mum. We would thoroughly recommend them

We are very pleased with the care of our mother - she has been treated with dignity and respect as well as receiving excellent care from the carers. Keep up the excellent service please!

Papillon Home Care carers are great with my grandad who has dementia. He loves it when the carers go to him in the evenings. They are all so caring and helpful. Nothing is too much for them. We are very happy with the care provided.

My nan has recently begun to have care. She was extremely reluctant at first but with the support from Papillon office team, they were able to support Nan to understand what their role would be and to still enable her to have her independence. My nan was also anxious to have care due to her complex medical history but with the office team and care support, my nan overcame this and is now thriving.

We are so lucky to have Papillon. They are so caring, kind and thoughtful, nothing is too much for them. Very knowledgeable and professional when assisting my husband with personal care. His main carer noticed he was not quite himself, she got in touch with the district nurse who came out and prescribed him antibiotics which prevented his condition deteriorating. They are all amazing, even the office staff go over and above to ensure we are well looked after. It's so reassuring knowing that they will be with us every day. It also gives our family peace of mind knowing we are being cared for by such wonderful people. I would highly recommend them.

The carers are very good, very hepful and always lovely to me. I enjoy my time with them and don't want anyone else to look after me. I like my visits to the office as they always welcome me with a cup of tea.

Thank you to your wonderful carers who went above and beyond. Following a fall and hospitalisation in late 2021 Nan started receiving help at home, at first from another provider, which didn’t work out. Nan was fussy, set in her ways and liked a routine. She reluctantly agreed to try another agency and thankfully things worked out with Papillon. They were understanding and accommodating to Nan's quirky ways and after time Nan built some good friendships with the girls/ladies that came to help. She would talk fondly of them and liked to tell me what they were up to, just small things like their family birthdays, getting their nails done, going out somewhere, or going on holiday. They shared their lives which kept Nan thinking of the world outside her home. As well as physical care, like washing, dressing, food, drinks and medication, they gave emotional support, company and friendship. I highly recommend Papillon and their wonderful carers.

Papillon's dedicated carers are always on time, very supportive and friendly. They are a credit to the company.

Excellent in every aspect.

Moneywise and I don't know how to evaluate, probably should have more: at 93 shall eventually need from them.

We have been using Papillon Home Care services for the past eight months. Very pleased with the standard of service and the dedication of staff.

They are all very caring, everyone in the office have all been professional and caring.

Papillon Home Care provided care to my Nan for 16 months leading up to January 2021 enabling her to stay in her own home for as long as possible. The carers were amazing, going above and beyond and gave great physical support as well as company. It was a great comfort knowing how well my Nan was being cared for.

I can't thank the girls at Papillon enough, they go beyond their duties to help and support. They are always cheerful and nothing is too much trouble, a friendly smile each visit too, thank you Papillon Home Care.