Papillon Home Care

Unit 1, Lemanis House, Stone Street, Lympne, Hythe CT21 4JN
Review Us
9.9 17 Reviews
  • Papillon Home Care, Hythe
As your loved ones get older, the roles reverse and you become the ones they rely on.
Maybe you have noticed changes in their eating habits, weight loss, or forgetfulness.
Are they struggling to keep their house clean, missing medication or losing interest in seeing friends?

These can be early indicators that they may need a bit more support at home. Papillon Home Care can help.

It can be challenging for an older person to admit they might need a little extra support. Between pride and the feeling of losing their independence, it is sometimes a hard reality for them to accept and a complicated conversation for you to have.

Papillon Home Care are there to support you and your loved one. They will work with you to create a smooth transition into home support services. Whether it is for ad-hoc help with domestic support, daily care, help following a hospital stay or support to make their final weeks as comfortable as possible.

Care teams in Dover, Folkestone and The Marsh can support your loved one with:
- Personal Care – including help with bathing, medication, dressing, eating, and bedtime routines.
- Home Help – support with light housekeeping, washing, meal preparation, making beds and more.
- Companionship – Taking out on day trips, appointments or to lunch.

Have peace of mind with Papillon Home Care.

Long or short term care service covering Dover, Folkestone, Romney Marsh and surrounding areas.
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Care Provided

Types of Home Care

  • Visiting Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £26.14 – £34.02

30min visits start from £15.30
Care Assessments will be carried out free of charge and a bespoke package of care created to support your needs. Our minimum call time is 30min up to 24-hour care.


Papillon Home Care accept private funders, direct payments and social service/NHS referrals.


Please contact us to discuss your personal requirements.

These prices are only a guideline, please contact Papillon Home Care to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Papillon Home Care Ltd

Person in charge

  • Mary Harvey (Director)

Papillon Home Care Reviews (17)

9.9

Papillon Home Care has a Review Score of 9.9 (9.911) out of 10, based on 15 reviews in the last 2 years.
Over all time Papillon Home Care has 17 reviews.

Overall Experience
  • 16
  • 1
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Date Published
  • 17
  • 4
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  • 15
  • 2
Reviewer Connection to Papillon Home Care
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Total of 17, showing 1-17
Review from Stephen J (Son of Client) published on 12 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Papillon cared for my mother over a number of years. Initially they dropped in daily providing support in a number of areas and also the comfort of knowing that someone was visiting every day.
As time went by the care needs increased including areas where my mother's balance and strength had deteriorated.

Latterly the service was morning and evening.
Throughout I was regularly kept in touch of any issues and the actions that the carers were taking to address challenges.
Probably the best thing I can say is that my mother considered her regular carers to be friends.
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Review from Barbara V (Daughter of Client) published on 8 September 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
We have just started using Papillon Care service for our elderly mother who suffers with dementia. She takes a while to get used to new people so we are very happy that she has made a positive connection with a few of the carers.
We like the flexibility of this company and we feel they are not just
after your money. At the moment mum is still quite capable so they didn't try to make us have longer than required or needed.
We didn't rate them 5 stars only because we have just started using them but would be happy to review again in 6 months.
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Review from Lisa R (Daughter of Client) published on 26 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Pappilon in our opinion are the best care company on the Marsh. The girls are kind, considerate, thoughtful and very respectful and will go that extra mile to help my mum. We would thoroughly recommend them
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Review from A F (Son of Client) published on 21 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since arranging personal care for my mother l have found that with Papillon Hone Care nothing is too much trouble! They have been flexible with my requests and have been very helpful. They will go out of their way to help and keep me informed if they feel my mother is doing, or has done something wrong.
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Review from A B (Daughter of Client) published on 20 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very pleased with the care of our mother - she has been treated with dignity and respect as well as receiving excellent care from the carers. Keep up the excellent service please!
Reply from Becky Millen, Marketing Manager at Papillon Home Care

Thank you for your kind words, we are so pleased you are happy with the service and proud of our care staff. We will pass your comments on to the team.

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Review from Kerry M (Granddaughter of Client) published on 15 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Papillon Home Care carers are great with my grandad who has dementia. He loves it when the carers go to him in the evenings. They are all so caring and helpful. Nothing is too much for them. We are very happy with the care provided.
Reply from Becky Millen, Marketing Manager at Papillon Home Care

Thank you so much for your kind words. We are glad your grandad is happy with his carers.

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Review from H E (Grandson of Client) published on 10 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan has recently begun to have care. She was extremely reluctant at first but with the support from Papillon office team, they were able to support Nan to understand what their role would be and to still enable her to have her independence. My nan was also anxious to have care due to her complex
medical history but with the office team and care support, my nan overcame this and is now thriving.
Reply from Becky Millen, Marketing Manager at Papillon Home Care

Thank you so much for your kind words; we are incredibly pleased to hear this and will pass your comments on to the team.

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Review from Jean E (Wife of Client) published on 3 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are so lucky to have Papillon. They are so caring, kind and thoughtful, nothing is too much for them. Very knowledgeable and professional when assisting my husband with personal care. His main carer noticed he was not quite himself, she got in touch with the district nurse who came out and prescribed
him antibiotics which prevented his condition deteriorating. They are all amazing, even the office staff go over and above to ensure we are well looked after. It's so reassuring knowing that they will be with us every day. It also gives our family peace of mind knowing we are being cared for by such wonderful people. I would highly recommend them.
Reply from Becky Millen, Marketing Manager at Papillon Home Care

Thank you so much for your kind words. We are very pleased to hear such positive feedback. We will pass your comments on to the team.

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Review from S H (Client) published on 30 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are very good, very hepful and always lovely to me. I enjoy my time with them and don't want anyone else to look after me. I like my visits to the office as they always welcome me with a cup of tea.
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Review from S H (Granddaughter of Client) published on 16 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you to your wonderful carers who went above and beyond. Following a fall and hospitalisation in late 2021 Nan started receiving help at home, at first from another provider, which didn’t work out. Nan was fussy, set in her ways and liked a routine. She reluctantly agreed to try another agency
and thankfully things worked out with Papillon. They were understanding and accommodating to Nan's quirky ways and after time Nan built some good friendships with the girls/ladies that came to help. She would talk fondly of them and liked to tell me what they were up to, just small things like their family birthdays, getting their nails done, going out somewhere, or going on holiday. They shared their lives which kept Nan thinking of the world outside her home. As well as physical care, like washing, dressing, food, drinks and medication, they gave emotional support, company and friendship. I highly recommend Papillon and their wonderful carers.
Reply from Becky Millen, Marketing Manager at Papillon Home Care

Thank you so much for your feedback. We are so pleased to hear what a difference our staff makes. We will pass your kind comments on to the team.

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Review from Michael G (Son of Client) published on 15 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has a slow form of MND and this has only recently been diagnosed, having previously been assessed as having Parkinson's disease.
I spend Sundays with my partner as a day of respite each week, as I am Dad's full time carer. At the moment, he only requires a lunchtime visit to prepare a hot
meal (microwaved) and to make his bed, the rest of the visit is for a bit of company and to make sure he has everything he needs to hand.
Papillon's dedicated carers are always on time, very supportive and friendly. They are a credit to the company.
Reply from Becky Millen, Marketing Manager at Papillon Home Care

Thank you for your feedback, we are so pleased our staff are able to support your father and allow you some respite. Your feedback will be passed on to the team.

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Review from Edward F (Client) published on 4 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent in every aspect.
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Review from Derek R (Client) published on 3 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very professional service for all carers in my experience from postoperative care in mid 2020 until now and once a day.
Also very friendly and a pleasure to welcome in our home and along with management willing to listen and offer flexibility.
Moneywise and I don't know how to evaluate, probably
should have more: at 93 shall eventually need from them.
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Review from John P (Husband of Client) published on 3 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been using Papillon Home Care services for the past eight months. Very pleased with the standard of service and the dedication of staff.
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Review from Helen H (Daughter of Client) published on 2 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have only just started to experience the homecare world.
I called two or three home care providers, and on calling Papillon, I was immediately reassured by a member of staff that their ladies in our area have been with Papillon a long time and were really lovely.
I felt Papillon were the right
fit for me and my dad! And I haven't been disappointed!
They are all very caring, everyone in the office have all been professional and caring.
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Review from S W (Granddaughter of Client) published on 9 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Papillon Home Care provided care to my Nan for 16 months leading up to January 2021 enabling her to stay in her own home for as long as possible. The carers were amazing, going above and beyond and gave great physical support as well as company. It was a great comfort knowing how well my Nan was being
cared for.
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Review from Susan R (Niece of Client) published on 15 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't thank the girls at Papillon enough, they go beyond their duties to help and support. They are always cheerful and nothing is too much trouble, a friendly smile each visit too, thank you Papillon Home Care.
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Current Review Score: 9.9 (9.911)

Overview of Review Score

The Review Score of 9.9 (9.911) out of 10 for Papillon Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.911 for Papillon Home Care is calculated as follows: ( (82 Excellents x 5) + (8 Goods x 4) ) ÷ 90 Ratings = 4.911
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Papillon Home Care is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Jul 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Mary

Mary Harvey

Job Title: Managing Director Joined: 2018

Mary has been in the healthcare industry for over 40 years. She became involved in homecare back in the late ’80s after care on a one-to-one basis for one of the most amazing ladies she has ever met – Mrs Papillon.


She in turn thought Mary was equally amazing as she enabled her to remain in her own home and die there with dignity – thus the name Papillon Home Care. In 1992 she became involved with setting up one of the first domiciliary care agencies in Ashford and has continued to work in this field. She became the first manager to receive the Kent Homecare Registered Manager’s award going on to be the winner of the South Regional and a finalist in the National Awards. She is highly motivated and committed to ensuring her clients and their needs are at the heart of her business.


In her time off Mary enjoys spending time with her family, especially her grandchildren. She also enjoys walking and listening to music.

Frequently Asked Questions about Papillon Home Care

What Type of Services does Papillon Home Care offer?

Papillon Home Care offers Home Care.

How many Carers does Papillon Home Care employ?

Papillon Home Care employs 60 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Papillon Home Care to verify any information. View our terms and conditions. Papillon Home Care has an Enhanced Service - more info.