Submit a Review for Papillon Home Care
Unit 1, Lemanis House, Stone Street, Lympne, Hythe, CT21 4JN
View full details of Papillon Home CareLatest Reviews for Papillon Home Care
11 March 2026
Mum's four children live 100 - 150 miles away and Mum prefers to stay in her own home rather than a care home. Papillon Home Care are absolutely essential for providing care for our 95 year old Mum. Papillon have been caring and looking after Mum for the past five years and provide carers of
excellent quality which allows Mum to remain in her home. Mum likes her carers visiting and they have a very good relationship with Mum. Mum enjoys the chats she has with her carers. The office staff in charge at Papillon are professional and very helpful. If there's ever anything Mum needs, they help. If there are ever any problems with Mum you can ring or email the office and they will sort it out. I would definitely recommend Papillon.
09 March 2026
Very happy with the care given by the friendly staff, they all give good care and show real feelings for my stepfather
As his care has increased there has never been any problems
Our family are very happy with everything done to support our stepfather
09 March 2026
My mum has been looked after by the Papillon team for the last few months and she is very happy with her carers. Mum has dementia so a calm caring person is an absolute necessity to keep her balanced and in turn calm. We have not had any issues with mum's carers or with the Papillon team.
09 March 2026
All my mother's needs are well catered for and the management are very flexible with changes l wish to make to my mother's care! She has been looked after for just over a year now and l have no regrets in using Papillon Home Care Ltd.
23 September 2025
The care provided by Papillon over the weekend for my parents was absolutely fantastic. After experiencing poor care from another company, it has restored our faith that there are wonderful carers out there who can provide the care which my lovely mum and dad deserve.
The kindness, compassion,
patience, knowledge and understanding demonstrated by all 3 carers at the weekend was outstanding.
The process of Papillon gathering the necessary information regarding mum and dad's health, preferences, background etc was conducted in a timely manner with compassion, very thorough and professional. This really set the scene for everything Papillon stands for - second to none.
I would have no hesitation at all in recommending Papillon..they are five star! Thank you.
12 September 2025
Papillon cared for my mother over a number of years. Initially they dropped in daily providing support in a number of areas and also the comfort of knowing that someone was visiting every day.
As time went by the care needs increased including areas where my mother's balance and strength had
deteriorated.
Latterly the service was morning and evening.
Throughout I was regularly kept in touch of any issues and the actions that the carers were taking to address challenges.
Probably the best thing I can say is that my mother considered her regular carers to be friends.
26 August 2025
Pappilon in our opinion are the best care company on the Marsh. The girls are kind, considerate, thoughtful and very respectful and will go that extra mile to help my mum. We would thoroughly recommend them
20 May 2024
We are very pleased with the care of our mother - she has been treated with dignity and respect as well as receiving excellent care from the carers. Keep up the excellent service please!
15 May 2024
Papillon Home Care carers are great with my grandad who has dementia. He loves it when the carers go to him in the evenings. They are all so caring and helpful. Nothing is too much for them. We are very happy with the care provided.
10 May 2024
My nan has recently begun to have care. She was extremely reluctant at first but with the support from Papillon office team, they were able to support Nan to understand what their role would be and to still enable her to have her independence. My nan was also anxious to have care due to her complex
medical history but with the office team and care support, my nan overcame this and is now thriving.
03 May 2024
We are so lucky to have Papillon. They are so caring, kind and thoughtful, nothing is too much for them. Very knowledgeable and professional when assisting my husband with personal care. His main carer noticed he was not quite himself, she got in touch with the district nurse who came out and
prescribed him antibiotics which prevented his condition deteriorating. They are all amazing, even the office staff go over and above to ensure we are well looked after. It's so reassuring knowing that they will be with us every day. It also gives our family peace of mind knowing we are being cared for by such wonderful people. I would highly recommend them.
30 April 2024
The carers are very good, very hepful and always lovely to me. I enjoy my time with them and don't want anyone else to look after me. I like my visits to the office as they always welcome me with a cup of tea.
16 April 2024
Thank you to your wonderful carers who went above and beyond. Following a fall and hospitalisation in late 2021 Nan started receiving help at home, at first from another provider, which didn’t work out. Nan was fussy, set in her ways and liked a routine. She reluctantly agreed to try another agency
and thankfully things worked out with Papillon. They were understanding and accommodating to Nan's quirky ways and after time Nan built some good friendships with the girls/ladies that came to help. She would talk fondly of them and liked to tell me what they were up to, just small things like their family birthdays, getting their nails done, going out somewhere, or going on holiday. They shared their lives which kept Nan thinking of the world outside her home. As well as physical care, like washing, dressing, food, drinks and medication, they gave emotional support, company and friendship. I highly recommend Papillon and their wonderful carers.
15 February 2024
My father has a slow form of MND and this has only recently been diagnosed, having previously been assessed as having Parkinson's disease.
I spend Sundays with my partner as a day of respite each week, as I am Dad's full time carer. At the moment, he only requires a lunchtime visit to prepare a hot
meal (microwaved) and to make his bed, the rest of the visit is for a bit of company and to make sure he has everything he needs to hand.
Papillon's dedicated carers are always on time, very supportive and friendly. They are a credit to the company.
04 January 2024
Excellent in every aspect.
03 January 2024
A very professional service for all carers in my experience from postoperative care in mid 2020 until now and once a day.
Also very friendly and a pleasure to welcome in our home and along with management willing to listen and offer flexibility.
Moneywise and I don't know how to evaluate,
probably should have more: at 93 shall eventually need from them.
03 January 2024
We have been using Papillon Home Care services for the past eight months. Very pleased with the standard of service and the dedication of staff.
02 January 2024
We have only just started to experience the homecare world.
I called two or three home care providers, and on calling Papillon, I was immediately reassured by a member of staff that their ladies in our area have been with Papillon a long time and were really lovely.
I felt Papillon were the right
fit for me and my dad! And I haven't been disappointed!
They are all very caring, everyone in the office have all been professional and caring.
09 July 2021
Papillon Home Care provided care to my Nan for 16 months leading up to January 2021 enabling her to stay in her own home for as long as possible. The carers were amazing, going above and beyond and gave great physical support as well as company. It was a great comfort knowing how well my Nan was
being cared for.
15 June 2021
I can't thank the girls at Papillon enough, they go beyond their duties to help and support. They are always cheerful and nothing is too much trouble, a friendly smile each visit too, thank you Papillon Home Care.
Latest Reviews for Papillon Home Care
11 March 2026
Mum's four children live 100 - 150 miles away and Mum prefers to stay in her own home rather than a care home. Papillon Home Care are absolutely essential for providing care for our 95 year old Mum. Papillon have been caring and looking after Mum for the past five years and provide carers of
excellent quality which allows Mum to remain in her home. Mum likes her carers visiting and they have a very good relationship with Mum. Mum enjoys the chats she has with her carers. The office staff in charge at Papillon are professional and very helpful. If there's ever anything Mum needs, they help. If there are ever any problems with Mum you can ring or email the office and they will sort it out. I would definitely recommend Papillon.
09 March 2026
Very happy with the care given by the friendly staff, they all give good care and show real feelings for my stepfather
As his care has increased there has never been any problems
Our family are very happy with everything done to support our stepfather
09 March 2026
My mum has been looked after by the Papillon team for the last few months and she is very happy with her carers. Mum has dementia so a calm caring person is an absolute necessity to keep her balanced and in turn calm. We have not had any issues with mum's carers or with the Papillon team.
09 March 2026
All my mother's needs are well catered for and the management are very flexible with changes l wish to make to my mother's care! She has been looked after for just over a year now and l have no regrets in using Papillon Home Care Ltd.
23 September 2025
The care provided by Papillon over the weekend for my parents was absolutely fantastic. After experiencing poor care from another company, it has restored our faith that there are wonderful carers out there who can provide the care which my lovely mum and dad deserve.
The kindness, compassion,
patience, knowledge and understanding demonstrated by all 3 carers at the weekend was outstanding.
The process of Papillon gathering the necessary information regarding mum and dad's health, preferences, background etc was conducted in a timely manner with compassion, very thorough and professional. This really set the scene for everything Papillon stands for - second to none.
I would have no hesitation at all in recommending Papillon..they are five star! Thank you.
12 September 2025
Papillon cared for my mother over a number of years. Initially they dropped in daily providing support in a number of areas and also the comfort of knowing that someone was visiting every day.
As time went by the care needs increased including areas where my mother's balance and strength had
deteriorated.
Latterly the service was morning and evening.
Throughout I was regularly kept in touch of any issues and the actions that the carers were taking to address challenges.
Probably the best thing I can say is that my mother considered her regular carers to be friends.
26 August 2025
Pappilon in our opinion are the best care company on the Marsh. The girls are kind, considerate, thoughtful and very respectful and will go that extra mile to help my mum. We would thoroughly recommend them
20 May 2024
We are very pleased with the care of our mother - she has been treated with dignity and respect as well as receiving excellent care from the carers. Keep up the excellent service please!
15 May 2024
Papillon Home Care carers are great with my grandad who has dementia. He loves it when the carers go to him in the evenings. They are all so caring and helpful. Nothing is too much for them. We are very happy with the care provided.
10 May 2024
My nan has recently begun to have care. She was extremely reluctant at first but with the support from Papillon office team, they were able to support Nan to understand what their role would be and to still enable her to have her independence. My nan was also anxious to have care due to her complex
medical history but with the office team and care support, my nan overcame this and is now thriving.
03 May 2024
We are so lucky to have Papillon. They are so caring, kind and thoughtful, nothing is too much for them. Very knowledgeable and professional when assisting my husband with personal care. His main carer noticed he was not quite himself, she got in touch with the district nurse who came out and
prescribed him antibiotics which prevented his condition deteriorating. They are all amazing, even the office staff go over and above to ensure we are well looked after. It's so reassuring knowing that they will be with us every day. It also gives our family peace of mind knowing we are being cared for by such wonderful people. I would highly recommend them.
30 April 2024
The carers are very good, very hepful and always lovely to me. I enjoy my time with them and don't want anyone else to look after me. I like my visits to the office as they always welcome me with a cup of tea.
16 April 2024
Thank you to your wonderful carers who went above and beyond. Following a fall and hospitalisation in late 2021 Nan started receiving help at home, at first from another provider, which didn’t work out. Nan was fussy, set in her ways and liked a routine. She reluctantly agreed to try another agency
and thankfully things worked out with Papillon. They were understanding and accommodating to Nan's quirky ways and after time Nan built some good friendships with the girls/ladies that came to help. She would talk fondly of them and liked to tell me what they were up to, just small things like their family birthdays, getting their nails done, going out somewhere, or going on holiday. They shared their lives which kept Nan thinking of the world outside her home. As well as physical care, like washing, dressing, food, drinks and medication, they gave emotional support, company and friendship. I highly recommend Papillon and their wonderful carers.
15 February 2024
My father has a slow form of MND and this has only recently been diagnosed, having previously been assessed as having Parkinson's disease.
I spend Sundays with my partner as a day of respite each week, as I am Dad's full time carer. At the moment, he only requires a lunchtime visit to prepare a hot
meal (microwaved) and to make his bed, the rest of the visit is for a bit of company and to make sure he has everything he needs to hand.
Papillon's dedicated carers are always on time, very supportive and friendly. They are a credit to the company.
04 January 2024
Excellent in every aspect.
03 January 2024
A very professional service for all carers in my experience from postoperative care in mid 2020 until now and once a day.
Also very friendly and a pleasure to welcome in our home and along with management willing to listen and offer flexibility.
Moneywise and I don't know how to evaluate,
probably should have more: at 93 shall eventually need from them.
03 January 2024
We have been using Papillon Home Care services for the past eight months. Very pleased with the standard of service and the dedication of staff.
02 January 2024
We have only just started to experience the homecare world.
I called two or three home care providers, and on calling Papillon, I was immediately reassured by a member of staff that their ladies in our area have been with Papillon a long time and were really lovely.
I felt Papillon were the right
fit for me and my dad! And I haven't been disappointed!
They are all very caring, everyone in the office have all been professional and caring.
09 July 2021
Papillon Home Care provided care to my Nan for 16 months leading up to January 2021 enabling her to stay in her own home for as long as possible. The carers were amazing, going above and beyond and gave great physical support as well as company. It was a great comfort knowing how well my Nan was
being cared for.
15 June 2021
I can't thank the girls at Papillon enough, they go beyond their duties to help and support. They are always cheerful and nothing is too much trouble, a friendly smile each visit too, thank you Papillon Home Care.