Pats Care Ltd

Clockhouse, Defiance walk, London SE18 5QL
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9.8 18 Reviews
  • Pats Care Ltd, London
Pats Care’s mission has always been to deliver outstanding, high-quality home care.

Each client receives a personalised care plan tailored to their individual needs and preferences.

Trained and compassionate staff are dedicated to promoting health, independence, and empowering clients to remain in control of their care.

Everyone is treated with dignity and respect, regardless of their age, race, disability, or sexual orientation.

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £22.50

At Pats Care LTD committed to providing the highest quality of care for clients. To ensure that Pats Care can attract the very best care staff, fees for services are based on what staff are paid.


Dedicated to providing staff with the best pay possible, allowing us to attract the most qualified and experienced care staff. Also strive to make our services accessible to all, meaning our fees remain competitive and affordable.
We are confident that our staff are among the best in the industry, and we are committed to providing our clients with the highest standard of care. If you have any questions or would like to discuss our fees further please do not hesitate to contact us.

These prices are only a guideline, please contact Pats Care Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Pats Care Ltd

Person in charge

  • Muna Rashid (Registered Manager)
9.8

Pats Care Ltd has a Review Score of 9.8 (9.757) out of 10, based on 8 reviews in the last 2 years. Over all time Pats Care Ltd has 18 reviews.

Overall Experience

  • 16
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  • 1

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18
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Overall Experience  Overall Experience 5.0 out of 5

Mum has been having carers from Pat's care for about 3 years now.
If I was asked what we wanted from a care agency, then 3 years ago, I wouldnt have had a clue.
Now, I would say that it is Pat's care
Their ladies do
genuinely care. They don't just provide care, but they are interested in the person and their well being.
I know that if mum had a problem, they would be on the phone to their manager who would then be on the phone to me.
I feel 100% safe knowing that mum's support and needs are being looked after by them.


They are not perfect - nobody can be perfect, but they are pretty close.

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Overall Experience  Overall Experience 5.0 out of 5

All our regular carers we are very helpful and perform duties well and also make an effort to build a genuine connection. Management are easy to contact and proactive in making sure the duties are catered to our needs.

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Overall Experience  Overall Experience 5.0 out of 5

Throughout the past two and a half years using Pats Care I have been so impressed by what they have done for my mum. The care that has been provided has always been great, but the carer who has been primarily looking after my mum for more than a year now is exceptional. We all feel very fortunate to
have her as the care and professionalism that she brings to the job cannot be bettered. All the other carers we have met have been kind, caring and very professional. My contacts with the office have always been great, helpful and productive.

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Overall Experience  Overall Experience 5.0 out of 5

The carers from Pat's Care are very kind, cheerful and well trained. My mum's carers come from the same team so the family get to know them and equally the carers get to know the client and her family. There is continuity of care which is so important. I really value that. The carers can spot when things
are not right with my mum and point it out to me.
If there is a criticism, it would be that one or two carers sometimes talk over my mum in private conversations.
Pat's Care is flexible and will provide carers to suit the family's needs. This is very helpful and supportive for the family.
A year ago, the carers also helped my father on 2 separate occasions: when he fell and when he was choking on his tablets going down the wrong way. He is not officially a client but nonetheless, they recognised an emergency and went out of their way to help.

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Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with the professional service from PATS care, the carer has gone over and beyond to look after and care for Mum, and I can rely on them to provide quality care that supports Mum's limited ability. The advice from staff has been second to none, they are always readily available
to answer questions or prompt to return calls. I am thoroughly pleased with the service and would highly recommend it.

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Overall Experience  Overall Experience 5.0 out of 5

I wholeheartedly recommend Pats Care to anyone in need of care services. Their commitment to excellence, compassion, and individualised care is truly remarkable. They have not only met my expectations but have exceeded them, making a challenging situation so much more manageable. Such a lovely team!

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Overall Experience  Overall Experience 5.0 out of 5

Amazing service from Pats Care especially the 2 ladies who look after my mum each day and have been seeing my mum since her return home from hospital in October 2022. The ladies are there every day without fail and show my mum such kindness and warmth. Mum has built a bond with the ladies, which means
that as a family we can rest easy knowing Mum is in great hands and cared for when we are not around. It means so much to us all as a family. Thank you so much you are amazing.

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Overall Experience  Overall Experience 5.0 out of 5

I have no problems with my carers or the agency. They look after me very well.

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Overall Experience  Overall Experience 5.0 out of 5

Amazing service from Pats Care especially the 2 ladies who look after my mum each day and have been seeing my mum since her return home from hospital in October 2022. The ladies are there every day without fail and show my mum such kindness and warmth and Mum has built a bond with the ladies, which
means that as a family we can rest easy knowing Mum is in great hands and cared for when we are not around. It means so much to us all as a family. Thank you so much you really are amazing.

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Overall Experience  Overall Experience 5.0 out of 5

We wish to thank you for everything you have done for us and able the carers we have are the best.
Good Bless.

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Overall Experience  Overall Experience 5.0 out of 5

My carers are absolutely amazing. I have had them for a while now. They are kind, caring and would do anything for me. I can honestly say I don't have any complaints and never had any problems.

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Overall Experience  Overall Experience 4.0 out of 5

Very helpful and does the job well.

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Overall Experience  Overall Experience 5.0 out of 5

All carers are A1. Helpful in all ways, very, very happy with them. They are a credit to the company. Can't do enough for my mother. Very respectful to all her needs. A pleasure to have them here.

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Overall Experience  Overall Experience 5.0 out of 5

Pats Care is the best care agency that I have experienced since my husband had illness and mobility conditions.
They do care for the client and always listen to their needs. They respect the client's privacy and provide a good care service.

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Overall Experience  Overall Experience 5.0 out of 5

Always pleased with my care. Good service. Lovely ladies that look after me and meet all my needs. They keep me extremely clean and make sure I eat and drink properly. They always report to the office if I’m not well or to my friend. The ladies are always happy and I’m always pleased to see them.

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Overall Experience  Overall Experience 5.0 out of 5

Since Pat Care agency has been providing care and support for my 87 years old mother for over eight months. I can honestly say my mother has been very looked after, and she has been happy with the carers, especially when it comes to communication with them, as the language barrier was not an issue for
Mother, as the carers can understand to communicate with my mum in Arabic, which is my mum’s first language.

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Overall Experience  Overall Experience 5.0 out of 5

The caregiver gave five star care to my mum maintaining all care standards from their trainings.
They were punctual and maintained a high standard of their skills in health and safety of their client with standards of day to day living of their client.
They were caring empathic knowledgeable in their
work as mature carers they were.
My mum was looked after by the same carers for over five years because of their capabilities in handling her complex issues.
They were amiable with her and she refused them to be replaced by someone else.
I will recommend them to anyone who wants their help because they satisfied my mums needs which is complex they will be able to meet other people’s needs.
Yes I highly recommend them because they are reliable and resilient in their work.

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Overall Experience  Overall Experience 1.0 out of 5

This company do not provide "care". A safeguarding issue has been raised. The carers of my mother have neglected her and she is now hospitalised. Please do not let this company anywhere near your loved ones.

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Current Review Score: 9.8 (9.757)

Overview of Review Score

The Review Score of 9.8 (9.757) out of 10 for Pats Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.957 for Pats Care Ltd is calculated as follows: ( (44 Excellents x 5) + (2 Goods x 4) ) ÷ 46 Ratings = 4.957

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Pats Care Ltd is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Jun 2019

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

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Awards / Recognitions (0)

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Meet the Team (4)

Patria

Patria Rashid

Job Title: Director

Joined: 2017

Hello, I’m Patria, the Director of Pats Care. I take great pride in leading an agency that prioritizes the well-being and satisfaction of every client we serve. I founded this agency with a deep passion for care, having started my journey as a carer myself. The sense of fulfillment I experienced in making families feel at ease and supported was truly rewarding, and it inspired me to pursue this path and grow within the industry.


Over the years, I’ve had the privilege of building strong relationships with both clients and their families, something that I hold dear to my heart. As I worked my way up, I gained a true understanding of the struggles that individuals and families face when adjusting to new care needs. I’ve seen firsthand how difficult transitions can be, but I assure you that with Pats Care, our focus is ensuring your satisfaction and peace of mind.


I am committed to making sure that every member of our team is dedicated to providing the highest quality care, meeting the individual needs of every client we work with. At Pats Care, we strive to create a caring, compassionate environment where clients and their families feel truly supported, valued, and heard.

Muna

Muna Rashid

Job Title: Registered Manager

Joined: 2017

As the Registered Manager of a successful domiciliary care agency, I provide strong leadership and dedicated support to my team, ensuring the highest quality of care and the best possible outcomes for clients.


I take full responsibility for achieving and maintaining compliance with regulations, legislation, quality standards, and company policies. I was committed to ensuring that we achieved at least a “Good” rating in CQC inspections and worked proactively to exceed this benchmark.


I am accountable for the health and safety of both staff and clients, ensuring that policies and procedures are consistently followed to provide a safe working environment. I promote business values by applying policies and best practices with consistency, while regularly reviewing and improving processes to deliver efficient, client-focused services.


I am experienced in identifying and recruiting high-quality care staff, implementing effective training, and fostering strong retention. I ensure training is embedded across the service and that the delivery of high-quality care to vulnerable individuals in their homes remains consistent and reliable.


I manage scheduling to guarantee care assistants deliver the right support at the right time, while also overseeing quality assurance and governance through Spot Checks, Service Reviews, Internal Audits, and Annual Surveys. I am skilled at completing and enhancing Assessments, Risk Assessments, and Support Plans, always striving to exceed client expectations and deliver outcomes that make a positive difference.


I share responsibility for the emergency on-call rota, ensuring cover outside of normal working hours. I am also attentive to Key Performance Indicators, accurately recording and reporting data to the Director when required.


I am a passionate, empathetic, and approachable leader who values open communication. I strive to create an environment where staff and clients feel supported, listened to, and empowered.

Nimco

Nimco Mahad

Job Title: HR Manager

Joined: 2019

Hi, I’m Nimco, and I’m an HR Manager dedicated to ensuring that we recruit the best care staff and place them with the individuals who need their support most. My role focuses on hiring qualified professionals and making sure all staff meet the necessary qualifications and background checks to provide safe, reliable care.


I take great pride in selecting staff who are not only highly skilled but also aligned with the values and needs of the people they’ll be caring for. This ensures the right fit for both the care team and the individuals in our care.
In addition to recruitment, I maintain strong relationships with families to ensure they are always satisfied with the care their loved ones receive. I stay in regular contact with both the staff and families to make sure everything is running smoothly and that any concerns are addressed promptly.


My focus is on providing high-quality care through strong staffing and continuous communication, ensuring that both care recipients and their families feel supported and confident in the care they receive.

Amanda

Amanda Donnelly

Job Title: Care Assessor

Joined: 2020

Hello, I’m Amanda, and I’m a Care Assessor with a passion for building strong, supportive relationships with families. My primary focus is ensuring that individuals receive the highest quality care tailored to their specific needs.
I work closely with families to understand their unique situation and ensure that they have all the information they need to make informed decisions. Through home visits, I assess the care needs of individuals and develop personalized care plans to support their health, safety, and well-being.


Once the care plan is in place, I continue to stay in contact with families, checking in to make sure everything is running smoothly. I make sure that the care provided is aligned with the assessment and that families feel confident and satisfied with the care their loved ones are receiving. Building trust and fostering open communication is key to what I do. I’m here to ensure that every individual’s needs are met with compassion, professionalism, and dedication to their well-being.

Frequently Asked Questions about Pats Care Ltd

What Type of Services does Pats Care Ltd offer?

Pats Care Ltd offers Home Care.

How many Carers does Pats Care Ltd employ?

Pats Care Ltd employs 150 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Pats Care Ltd to verify any information. View our terms and conditions. Pats Care Ltd has an Enhanced Service - more info.