Alexandra's Community Care - Truro

I have had excellent care from all carers who have visited to complete my care. They always introduce themselves and attend to my every need. I would recommend these carers to anyone who requires a package of care.

Thank you so much for the emergency care. Please pass on my thanks to your team.

Always treated with respect. Carers are friendly efficient and very helpful, sometimes the management doesn't always listen to something I need but generally very helpful.

On the whole very good. Cheerful and friendly. Willing to do what I ask.

I am quite satisfied with the level of care they are giving to my life.

Your staff are brilliant and good at thir jobs. The best!

Very pleased with the service. I'm writing on behalf of my Mum. Mum is very happy with the care that she receives. Thank you very much. Everyone is kind and thoughtful.

When Alexandra's first visited my wife, my wife had not eaten for 30 days and had only sips of fluid, my wife was also spending most of the time laying in bed. Now 4 months on and with 3 visits a day my wife eats 3 small meals a day, has a change of clothes every day, a wash or shower every day. My wife has dementia and this turnaround in her personal hygiene and nutrition is purely down to Alexandra's carers.

We are not always receiving time sheets to know when to expect them or who is attending.

Mum's expereince with Alexandra's has been overwhelmingly positive. She has found the staff extremely friendly and very professional, and nothing is too much trouble. Management is keen to solve any issues and was quick to assist when adjusting Mum's visit times. Very pleased so far.

All the care workers are very good nothing is too much trouble for them. Always happy and ready for a joke.

I am happy with the carers, especially the usual ones. Thank you.

Staff always polite, cheerful and caring. They turn up wearing clean uniforms and have necessary disposable gloves and aprons. Always speak kindly to us and our act! Their regular support is greatly appreciated and their efforts are enjoyed by our daughter.

Completely satisfied.

I am very happy with the care and support provided by all my carers - both dealing with routine care and out-of-the-ordinary events. My only concern relates to communication from the office, in particular failure to inform me of a change in the timing of my visit.

I have needed to arrange and facilitate care for my mum whilst living 250 miles away. I have found all the office staff very pleasant to deal with and very accommodating. I don't have day-to-day contact with the carers but I have access to their reports on the app and this helps to give peace of mind.

Overall, the service is good. Just one or two of the carers are not as thorough as others, but that is to be expected - not everyone does things the same, so I'm not complaining.

Staff are all excellent and friendly and very willing to help.

All the staff are very helpful and friendly; they are extremely professional and understand the needs of my partner. Regarding the office, they could not be any more helpful and understanding. I would recommend them.

staff and carers are friendly efficient and always helpful. We have been in this company for a few years, they listen if you have any problems and will always do their best to rectify the problem.