Over all time Silver Service Carers Ltd has 1 review.
Overall Experience
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Review from Sally R (Daughter of Client) published on 23 September 2020
Submitted via Website • Report
Overall Experience5.0 out of 5
This is an absolutely fantastic home care service. They were brilliant at adapting their approach to my mother's needs, wishes and were endlessly thoughtful and caring. They kept me well informed of any thoughts or concerns they had about her, and because of this, we were able to work in partnership
to support her.
They looked after my mother for several years at home, initially just for two hours a week, and at that point coping with her belief that she did not need any help, and latterly giving four care visits a day and supporting most of her practical, personal, and emotional needs. What most stands out is their genuine concern to do their best, their skill and kindness, and their personal approach.
I worked for 37 years as a Clinical Psychologist in the NHS, specialising with older people, so I have seen an awful lot of care agencies. I have honestly never seen one as good as this before. I was so lucky finding them. I cannot praise them highly enough.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
25 Mar 2020
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Frequently Asked Questions about Silver Service Carers Ltd
What Type of Services does Silver Service Carers Ltd offer?
Silver Service Carers Ltd offers Home Care.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Silver Service Carers Ltd to verify any information. View our terms and conditions. Silver Service Carers Ltd has an Basic Service - more info.