Serendip Home Care

staff are good at encouraging independence and office is easy to contact for any issues (you actually get a human to speak to rather than an AI bot) - everything has been sorted out very quickly when asking (eg changing times)

The carers are reliable, kind and helpful. I can always reach the office team when needed and regular reviews of care are carried out. Mum has a carer every morning to help her wash and dress. When I am away we arrange for a carer twice a day. I am contacted by the management team if there are any concerns regarding mum raised by the carers.

They always make sure he is happy when they leave him.

My dad and I are very happy with the service that he receives from Serendip Home Care. The staff right from the top down to the carers are always very happy to help, to find what you the client want and need. Caregiving is not an easy job, and very often it's reflected in the attitude of the staff. Over the years my dad has had many "care agencies" try to provide the care that he requires in a dignified, respectful caring manner, Serendip has been the only one who is able to provide the "care" that should be central to and an integral component of the job.

Serendip Home Care has provided carers for our client who has been the subject of a Deputyship Order for a number of years. They have always looked after our client very well, and they have been empathic and intuitive as to the client's needs. Serendip provides good feedback and are always on top of problems when they arise.

The Office is very quick to help with any problems and sort out any issues.

Would recommend this company.

Over the time my partner has had a member of Serendip Home Care attending to her, everyone who came has been excellent, all have been very attentive and dedicated, nothing is too much trouble and they are always very cheerful.

I have had experience with other companies and find Serendip the best. They are very accommodating.

Cannot thank Serendip carers enough for their help during the last 3 years assisting me with my mum throughout the year whilst my brother and family had holidays. Mum always looked forward to seeing them and would always say I want the same carers next time which was lovely to hear. Would certainly not hesitate to recommend them. Thank you so much.

They looked after my mum very well.

They looked after me very well. Dropped me off to do my shopping and very helpful when I was not very well.

From our experience, l would happily recommend the company.

We needed a reliable and helpful service which is what we got.

My mother has been using Serendip Home Care for several years now. They have a very good range of carers who have always shown mum great care. Mum is really fond of her carers and I would recommend using their service for relatives to stay in their own home for as long as possible.

Lovely ladies always go above and beyond for Mum. Always punctual, they are kind and caring as Mum is deaf and partially sighted. Serendip office always available to call and help if they can. I’m happy to leave Mum in their capable hands if I go on holiday, which has been the only agency I felt able to do this with.

Happy experience with Serendip Home Care, would recommend the friendly staff and management approach. Care for my bed-bound mum was approached with dignity and kindness. Helpful suggestions and knowledge on setting up the care was extremely helpful by the management team.

My mother-in-law is so happy with the carer she gets from Serendip. Her carer comes every week and takes her out shopping in the local village. They have become good friends, and my mother-in-law relies on her for a lot. She has forged a professional relationship of reliability, trustworthiness and above and beyond care while keeping my mother-in-laws pride and dignity intact. We, as a family, are very happy with the service and have recently added in a second day of care as her health declines.

I find the carers very polite and helpful.

Considering the carer does not speak very good English, she is always willing to learn and remembers things she has done before. She is always smiling and happy despite feeling the cold and is always willing to learn new things. She is an asset to your team.