Serendip Home Care

The last 12 months provided Mum with the care to remain independent in her own residence, and before that, helped my frail dad with personal hygiene regime for many months before he eventually had to be admitted nursing home. All up, very supportive and attentive.

Love you guys to bits 100 per cent out of 100.

Personally, Serendip Care has been excellent. I feel qualified to make this statement because I survived the ‘care’ I received from others who identified themselves ‘care’ agencies. The carers that come to me are all, and without exception, genuinely interested in delivering the high quality of care I require. To be quite honest, this quality can not be taught and can only be described as an inherent quality! It is an intrinsic part of their makeup. It’s in their DNA. In my opinion, and it has to be said, this standard has only been achieved and maintained because management is selective. They hand pick their team. Then lead them. It goes without saying, this standard of excellence is only achieved because management is, in it’s itself, excellent. Finally, for me, as a service user, ‘my’ carers demonstrate a genuine interest. It’s not only because it’s their job, but because it’s their calling. A dedication. I dread the day when through necessity, we part company.

The care provided evolved to watch changing requirements and excelled expectations.

We used Serendip to support my elderly cousin for the last ten months of her life. The carers visited three times per day and greatly enriched her life. They were so kind and helpful and undertook their tasks efficiently, which meant they were able to spend any remaining time providing companionship by chatting and taking her for a short walk around her garden, which she loved so much. Having worked with other care agencies in the past, we couldn’t recommend Serendip highly enough. A huge thank you to all the team.

Serendip has been supporting my aunt for several months. During that time, she has come to rely on them for contact, personal care and meals. She is very fond of all of them and trusts them as she knows they will care for her as she needs. As she has declined, the carers have been sympathetic and sensitive. The management of Serendip has been easy to talk to and respond to any update on my aunt's needs. I am very pleased with their service to us as a family.

What is excellent too, is that any concerns I might have, are responded to immediately by phone or email. Nothing seems too much trouble for them. I recommend Serendip 100%. Many thanks to you all.

Service excellent, very careful and sympathetic, helpful in all ways.

I am very satisfied with Serendip's services in all respects. I have used them since June 2021, three times a week for a short time (30 minutes), but if my disability increases, it may have to be for longer. I usually have the same carers.

In July 21, I became disillusioned with the then home care providers, and I decided to change. That was a good decision, and for the past 9-months, I have enjoyed the services provided by Serendip. I am particularly impressed with the way they communicate with their client and with a professional attitude from the carers. After each visit, I feel a better person.

Very happy with all the care my parents get.

Serendip was extremely helpful and supported my wife to care for me whilst we were away on holiday. Serendip provided me with the same two carers throughout my week stay, which was great for consistency.

We wish to thank Serendip for providing such wonderful care during our staycation.

All staff who have helped me in the morning and evening are very helpful, cheerful and treat me with dignity.

As soon as the need for my care was identified by professionals, Serendip made contact with me and visited for an assessment the same day, promptly arranging regular care visits. All visits have been prompt and at a time that suites us. The visiting staff were friendly, knowledgeable and capable. Serendip has been particularly perfect in every way!

What more can I say but give this care company ten out of ten... from calling to arrange care for my dad to having a meeting with the manager the following day, to start his care the next week, the carers in my dad's words are 'angels' and I must say I have seen a change in him, 100 per cent. He looks forward to their arrival, the whole company is very professional. Thank you for what you do, you're a credit to the care community.

A very reliable and friendly service. My mother is very happy with the care that she receives - she has the same carer every visit which is reassuring for her.

My 84-year-old father has been receiving care from Serendip for the past 9 months and we have been extremely happy with the quality of care and dignity with which they treat my dad, who has been suffering from memory difficulties. The care team is very responsive and communicate clearly with family members. I also have been impressed by the flexibility and way they always strive to improve the experience of the person they are caring for and accommodate requests.

Our Mother is a spirited 'nearly' 90-year-old, determined to live in her much loved home and familiar surroundings. This is achieved with the outstanding quality of care provided by kind and professional Carers. The office support at Serendip Home Care is also exceptional - adjusting to the needs of our Mother on a weekly basis with prompt and clear levels of communication. Thank you.

My parents both received care briefly from Serendip Home Care. They received care tailored to their differing needs. Staff were kind and respectful and made sure their needs were well met. They kept us informed and were very approachable and responsive to questions and requests. I highly recommend their excellent services.