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Serendip Home Care

12 The Parade, Ashley Road, New Milton, Hampshire BH25 5BS
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Serendip Home Care, New Milton
Serendip Home Care, New Milton
Serendip Home Care, New Milton

Serendip Home Care based is a trusted and well-established community care provider with over 30 years of experience in the care industry. Their care at home services are available to individuals aged over 18 and above. Their services are available in the counties of Dorset, Hampshire and Surrey.

At some stage in life, daily tasks become a little too difficult to overcome. Perhaps you have less mobility than before, because of...  

Care Provided by Serendip Home Care

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

Type of carePermanent
Hourly Visiting Care£29.75 - £32.49
Weekly Live-in Care£1,350 - £1,500
Competitive prices available on request
Speak to Our Team for available Discounts %
Current 6 month Discount offer for all New Customers

Free Assessment of Care

Contact Serendip Home Care to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Owner

  • Serendip Home Care Ltd
  • Private Owned

Person in charge

  • Kate Crawford (Registered Manager)

Serendip Home Care Reviews (42)

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9.8

Serendip Home Care has a Review Score of 9.8 (9.775) out of 10, based on 11 reviews in the last 2 years. Over all time Serendip Home Care has 42 reviews.

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Showing 42 reviews matching selected criteria
Review from D C (Daughter of Client) published on 27 November 2019 Submitted via Website
Overall Experience

Our Mother is a spirited 'nearly' 90-year-old, determined to live in her much loved home and familiar surroundings. This is achieved with the outstanding quality of care provided by kind and professional Carers. The office support at Serendip Home Care is also exceptional - adjusting to the needs of our Mother on a weekly basis with prompt and clear levels of communication. Thank you.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Caroline G (Daughter of Client) published on 21 November 2018 Submitted via Website
Overall Experience

My parents both received care briefly from Serendip Home Care. They received care tailored to their differing needs. Staff were kind and respectful and made sure their needs were well met. They kept us informed and were very approachable and responsive to questions and requests. I highly recommend their excellent services.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 April 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

News (0)

News

There are no news items for Serendip Home Care.

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Serendip Home Care.

Accreditations

There are no accreditations posted yet for Serendip Home Care.

Meet the Team (3)

Katarzyna Crawford
Katarzyna CrawfordJob Title:Registered ManagerJoined: 2020

We are pleased to introduce Kate, our esteemed Registered Manager, who joined Serendip Home Care in 2020. Kate comes with a wealth of experience, having managed our sister company, Hillyfield Rest Home, showcasing her dedication to her role. Kate brings with her an impressive 16 years of experience in the healthcare sector, where she has excelled in various roles such as Carer, Team Leader, Supervisor, and Deputy, and demonstrated proficiency in HR Management, Accounting, People Management, Safeguarding, and Quality Assurance. Kate has consistently showcased her leadership capabilities, steering the team towards maintaining high-quality standards.

She has become a well-known and respected figure in our local community for her dedication to providing excellent care. Her educational background includes the completion of Level 3 ILM in Management and Level 5 in Health and Social Care, further solidifying her expertise in these areas. Kate is known for her approachable nature, ambition, and hands-on approach to supporting the team in every aspect of their work. We are fortunate to have Kate as an integral part of our team, and we look forward to continuing to benefit from her wealth of experience and leadership.

Lynn Parrish
Lynn ParrishJob Title:Deputy ManagerJoined: 2019

Lynn joined Serendip in July 2019 as a Carer and has found this job to be very rewarding. After spending 12 months getting to know our clients, she felt it was the right time to take on more responsibility and accepted the position of Care Coordinator. Lynn has been promoted to Deputy Manager in April 2023.

She has completed her Qualification Level 3 in Health and Social Care. In her spare time, Lynn likes going out with family and completing different activities and attending music concerts. She is an asset to the team.

Jess Anker
Jess AnkerJob Title:Senior Care CoordinatorJoined: 2024

Jess joined Serindip in October 2024, bringing over seven years of experience in the care sector. She has achieved her Level 3 qualification in Health and Social Care and has a wealth of hands-on experience. Driven by her passion for growth and professional development, Jess transitioned to the office side of care, stepping into the role of Care Field Supervisor at Serindip.

Outside of work, Jess enjoys quality time with her husband, their two children, and the family dog, often exploring the outdoors on long walks.

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