Passion 4 Care (Stoke-on-Trent)

Office Above, 888 London Road, Stoke-on-Trent ST4 5NX
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6.9 8 Reviews
  • Passion 4 Care (Stoke-on-Trent), Stoke-on-Trent
The professional and committed team at Passion 4 Care Ltd pride themselves on delivering care that is completely person-centred.

By spending time with each person they support and getting to know their needs, they are able to devise care plans that not only cover all care requirements but also help to improve quality of life and promote independence.
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Care Provided

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing

Other Care Provided

  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Good to Know

Person in charge

  • Miphy Mabesi (Registered Manager)

Passion 4 Care (Stoke-on-Trent) Reviews (8)

6.9

Passion 4 Care (Stoke-on-Trent) has a Review Score of 6.9 (6.875) out of 10, based on 4 reviews in the last 2 years.
Over all time Passion 4 Care (Stoke-on-Trent) has 8 reviews.

Overall Experience
  • 4
  • 1
  • 1
  • 0
  • 2
Date Published
  • 8
  • 0
  • 2
  • 4
  • 4
Reviewer Connection to Passion 4 Care (Stoke-on-Trent)
  • 3
  • 3
  • 1
  • 1
Total of 8, showing 1-8
Review from J T (Client) published on 13 March 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Good service , kind and friendly staff. Reliable keep to the same routine everyday. Pleasant and friendly people/staff. I would recommend them to anyone who is looking for care people in the local area.
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Review from J R (Daughter of Client) published on 20 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was treated amazingly by the ladies who came out, 3 times a day, to prompt Mum with her medication and help her with her personal care. Their professional yet friendly approach on what was a difficult time for the family, witnessing Mum's decline, was much appreciated. My mum died on New Year's
Eve and we thank the whole team for their fabulous support.
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Review from J C (Husband of Client) published on 20 June 2024 Submitted via Website • Report
Overall Experience 3.0 out of 5
When my wife's care first started, it was a struggle as her illness made her very obstructive. After a few visits it was decided to bring in a second carer, this helped and for a few weeks, she went along with the process. The reason the care was needed in the first place was because she was not changing
clothes or showering. For a few weeks, it certainly helped and she even thanked the carers after each session. In the last couple of weeks, she has become more obstructive, and I have been trying to encourage her to let the carers help her, with very little success. I am struggling to find a way to get past her obstructiveness and the carers are wary of the chance that she could become violent.
Reply from Jordan Keto, Quality Assurance Manager at Passion 4 Care (Stoke-on-Trent)

Thank you for sharing your experience with us. We understand how challenging it can be when a loved one is resistant to care, especially given the circumstances you've described. Please rest assured that we are fully committed to providing the support your wife needs. Our team is dedicated to client-centred care, and we will continue to explore all possible strategies to help her feel comfortable and supported. We will not give up and will do everything within our power to ensure she receives the best possible care. We appreciate your patience and understanding as we work through this together. Thank you for your trust in our services.

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Review from P S (Son of Client) published on 8 November 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Could not wait to end our service with this company. The client is my elderly mother who has Alzheimer's and all the horrible issues that go with the disease. Apart from one carer, all the others completely failed to grasp how to interact with her and give decent personal care. Lack of training and
experience contributed to that.
Always in a hurry. A scheduled 45-minute call was done in half that time. You cannot rush someone with Alzheimer's, it doesn't work! Timekeeping was a joke. 6am one day, 11am the next. Absolutely no consistency. On the 2 days a week, we politely requested a set time (within 30 mins) to prepare mother for daycare, but they consistently failed, leaving my mobility reduced father the task of getting her ready. My suspicions are they are given a totally unworkable rota and workload. I genuinely do not have a single decent word to say about the Stoke management. Absolutely no confidence in them or respect for them. Good riddance.
Reply from Jordan Keto, Quality Assurance Manager at Passion 4 Care (Stoke-on-Trent)

Thank you for taking the time to share your feedback. We value your opinion and we're sorry to hear about your less than satisfactory experience with our service. We strive to provide the best possible care to all our service users.
Your feedback is important to us, and we would like to make things right. We would love the opportunity to discuss your concerns further and share with you the outcome of any investigation conducted. We are committed to continuously improving our service so please contact our office so that we can address your concerns.

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Review from J H (Client) published on 12 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like everybody who works for the company; they are friendly and very accommodating. They are always smiling, and nothing is too much trouble.
Reply from Jordan Keto, Quality Assurance Manager at Passion 4 Care (Stoke-on-Trent)

We are so grateful for your review. Thanks for sharing your experience with us and the community.

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Review from Francis C (Client) published on 13 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been with you since 9th December 2022. I am very pleased with your service. It's nice to see a friendly face because sometimes I get lonely and struggle to get things. I've been blessed to have a happy and friendly team. Thank you.
Reply from Jordan Keto, Quality Assurance Manager at Passion 4 Care (Stoke-on-Trent)

We are incredibly happy that you have had a great experience with Passion 4 Care. Your review made our day!
Thank you.

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Review from N M (Daughter of Client) published on 2 June 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
No dignity is given to patients. Unable to communicate with clients due to non-English speaking care staff.
Over a thousand pounds worth of damage to property and management does not want to know. Over 6 months now waiting for a response after numerous phone calls.
District nurses also registered
complaints against the carers due to safety issues, and cross-contamination. She also contacted public health England after what she had witnessed.
Avoid at all costs if you are looking for care for your loved ones.
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Review from Alison H (Daughter of Client) published on 18 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing quality of are provided. Hardworking, professional and high standard of care given, nothing was too much trouble. Very pleasant staff, thank you to each and everyone who helped care for my Mom. We will be forever grateful!
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Current Review Score: 6.9 (6.875)

Overview of Review Score

The Review Score of 6.9 (6.875) out of 10 for Passion 4 Care (Stoke-on-Trent) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 3.4 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 3.375 for Passion 4 Care (Stoke-on-Trent) is calculated as follows: ( (8 Excellents x 5) + (4 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) + (5 Very Poors x 1) ) ÷ 24 Ratings = 3.375
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Passion 4 Care (Stoke-on-Trent) is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Sep 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Passion 4 Care (Stoke-on-Trent)

What Type of Services does Passion 4 Care (Stoke-on-Trent) offer?

Passion 4 Care (Stoke-on-Trent) offers Home Care.

How many Carers does Passion 4 Care (Stoke-on-Trent) employ?

Passion 4 Care (Stoke-on-Trent) employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Passion 4 Care (Stoke-on-Trent) to verify any information. View our terms and conditions. Passion 4 Care (Stoke-on-Trent) has an Enhanced Service - more info.