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8.3 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by Passion 4 Care Ltd
Passion 4 Care is a care agency with offices in Birmingham and Stoke-on-Trent offering services throughout Birmingham and the surrounding areas.

All care workers are highly trained to help their clients. They are always aware of dignity and have the ability to make the client feel comfortable and independent as much as possible.

Services vary from a small amount of support on a weekly basis, such as helping with the shopping, to unique packages of care providing several visits per day.

Passion 4 Care Ltd Locations (2)

2 Home Care Providers owned by Passion 4 Care Ltd
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Passion 4 Care
Stuart House, 1st Floor, 97 Station Road, Erdington, Birmingham B23 6UG 
9.0 12 reviews
"I cannot recommend Passion 4 Care enough; they are rightly named as they clearly have a 'passion for care!' Every member of the team, from…"   Read all 12 reviews

When it comes to in-home care and support, Passion 4 Care Ltd takes great pride in the fact that they can keep their clients safe and well cared for. Care that is genuinely "person-centred" is ... Read more

Care Provided
  • Visiting Care
  • Dementia
Passion 4 Care (Stoke-on-Trent)
Office Above, 888 London Road, Stoke-on-Trent ST4 5NX 
7.6 8 reviews
"My mum was treated amazingly by the ladies who came out, 3 times a day, to prompt Mum with her medication and help her with her personal…"   Read all 8 reviews

The professional and committed team at Passion 4 Care Ltd pride themselves on delivering care that is completely person-centred. By spending time with each person they support and getting to know ... Read more

Care Provided
  • Dementia

Passion 4 Care Ltd Reviews (20)

8.3

Passion 4 Care Ltd has a Group Review Score of 8.3 (8.312) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Passion 4 Care Ltd must have a Review Score.

Overall Experience
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Date Published
  • 20
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Reviewer Connection to Passion 4 Care Ltd
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Review of

Passion 4 Care

from Adrian H (Son of Client) published on 1 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend Passion 4 Care enough; they are rightly named as they clearly have a 'passion for care!'
Every member of the team, from the management team to the caring staff have been nothing short of superb!
My late father was attened to by three teams of two carers, four time daily; the care
and compassion shown has been exemplary - enabling my father to remain where he wanted to be during his final months; at home, feeling loved, safe and comfortable.
The dedication, kindness and compassion shown to my father meant that his time under the expert care of Passion 4 Care enabled him to live with dignity.
Times like the last 18 months are not only about the client, they are about their family and loved ones too.
The team has most definately eased my burden and lightened my load; meaning that I could continue to work and carry out the essential parts of my daily life, knowing that my father was being supported and that I could place my faith and trust in Passion 4 Care!
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Review of

Passion 4 Care

from Jaci S (Daughter of Client) published on 13 August 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
We are very grateful for the care given to our mother in her home by Passion 4 Care in the 18 months before she required continuous care. In addition to the various practical tasks carried out on a daily basis, Mum enjoyed the friendliness of her team of carers and looked forward to seeing them, particularly
when family could not visit. Their conversation brightened up her days and she loved to share a laugh and joke with them. The carers were able to be flexible in their support according to my mother's strength and physical ability levels and were particularly kind when mum was very unwell and needing extra care. A very big thank-you to the whole carer team.
Reply from Jordan Keto, Quality Assurance Manager at Passion 4 CareThank you so much for your kind and thoughtful review. We're truly grateful for your words and delighted to hear that your mother felt cared for and uplifted by our team. We'll be sure to pass on your thanks to the entire team-they'll be touched to know the difference they made. Wishing you and your family all the very best.
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Review of

Passion 4 Care

from Neil J (Son of Client) published on 16 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I just wanted to say a well done to the female carer looking after my Mom today. She is always so bright and attentive. Always goes the extra mile smiling and making conversation with her. Thank you very much!
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Review of

Passion 4 Care (Stoke-on-Trent)

from J T (Client) published on 13 March 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Good service , kind and friendly staff. Reliable keep to the same routine everyday. Pleasant and friendly people/staff. I would recommend them to anyone who is looking for care people in the local area.
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Review of

Passion 4 Care (Stoke-on-Trent)

from J R (Daughter of Client) published on 20 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was treated amazingly by the ladies who came out, 3 times a day, to prompt Mum with her medication and help her with her personal care. Their professional yet friendly approach on what was a difficult time for the family, witnessing Mum's decline, was much appreciated. My mum died on New Year's
Eve and we thank the whole team for their fabulous support.
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Review of

Passion 4 Care

from Geraldine C (Client) published on 28 October 2024 Submitted via Website • Report
Overall Experience 2.0 out of 5
Office colleagues changed my care team without any advance information to myself! Up until last week I had a relatively stable care team, but this week I have had three different carers in three days. I would have appreciated the courtesy of a telephone call to explain to me what was to happen and who
my regular future carers would be.
Reply from Jordan Keto, Quality Assurance Manager at Passion 4 CareThank you for sharing your feedback. We sincerely apologise for the inconvenience and disruption caused by the sudden changes. We understand how important it is to have consistency and clear communication, especially when it comes to your care. Your comfort and trust are our top priorities, and we are committed to improving our communication to better meet your needs. If you have any concerns or need further assistance, please do not hesitate to contact us directly. We value your feedback and are here to support you.
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Review of

Passion 4 Care (Stoke-on-Trent)

from J C (Husband of Client) published on 20 June 2024 Submitted via Website • Report
Overall Experience 3.0 out of 5
When my wife's care first started, it was a struggle as her illness made her very obstructive. After a few visits it was decided to bring in a second carer, this helped and for a few weeks, she went along with the process. The reason the care was needed in the first place was because she was not changing
clothes or showering. For a few weeks, it certainly helped and she even thanked the carers after each session. In the last couple of weeks, she has become more obstructive, and I have been trying to encourage her to let the carers help her, with very little success. I am struggling to find a way to get past her obstructiveness and the carers are wary of the chance that she could become violent.
Reply from Jordan Keto, Quality Assurance Manager at Passion 4 Care (Stoke-on-Trent)Thank you for sharing your experience with us. We understand how challenging it can be when a loved one is resistant to care, especially given the circumstances you've described. Please rest assured that we are fully committed to providing the support your wife needs. Our team is dedicated to client-centred care, and we will continue to explore all possible strategies to help her feel comfortable and supported. We will not give up and will do everything within our power to ensure she receives the best possible care. We appreciate your patience and understanding as we work through this together. Thank you for your trust in our services.
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Review of

Passion 4 Care

from G H (Son of Client) published on 23 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleased overall, would prefer no male carers to visit.
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Review of

Passion 4 Care

from Alan S (Client) published on 14 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My care providers who come to me all the time are fantastic, the only problem is when you send someone else for no reason.
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Review of

Passion 4 Care

from Joyce E (Client) published on 3 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Passion 4 Care have treated me with respect and dignity. The ladies (carers) are very good and the main office have always been there for me. I have been with the Passion 4 Care office for just over one year and I am very satisfied with their arrangements and procedures. All I can say to them is 'thank
you'.
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Review of

Passion 4 Care

from S S (Wife of Client) published on 29 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found your staff very friendly, compassionate, professional and always happy to help - sometimes above and beyond their job, nothing is too much trouble for them and I would highly recommend your care. I am the wife of the person who is cared for and it's also nice to keep the same teams.
Reply from Jordan Keto, Quality Assurance Manager at Passion 4 CareWe're thrilled to hear that you've had a positive experience! Your feedback is greatly appreciated and it's our pleasure to provide you with the best service possible. Thank you for taking the time to share your thoughts with us.
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Review of

Passion 4 Care

from E S (Daughter of Client) published on 12 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family, we have received excellent care for our dad from the carers. We find it difficult to put into words the positive impact these ladies have had on us as a family at the worst time of our lives.
They were compassionate and caring beyond all expectations, dad loved seeing them throughout the
day.
They both went above and beyond, putting us at ease and providing emotional support to us all. They are wonderful human beings.
The only negative would be an abrupt, uncaring, shouty phone call from a care coordinator questioning our decision-making.
Reply from Jordan Keto, Quality Assurance Manager at Passion 4 CareWe really appreciate you taking the time to leave us a review. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience.
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Review of

Passion 4 Care

from Julie B (Partner of Client) published on 11 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hi this is the client's partner, I cannot thank you enough for sending two permanent carers in particular back to help him after having a dreadful accident and we were both overwhelmed and wasn't sure how I could clean him up properly, so can I pass my thanks onto those two particular members of staff,
they are a credit to the profession and need more people like them, with their compassion, care and support, not only for my partner, but for me and also this was an extra call they made above and beyond my partner's package.
So thank you from the bottom of my heart.
Thank you thank you thank you.
Reply from Jordan Keto, Quality Assurance Manager at Passion 4 CareThank you so much for taking the time to leave such a positive and thoughtful review. We truly appreciate your kind words and happy to hear that you had a great experience.
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Review of

Passion 4 Care

from Christine H (Daughter of Client) published on 29 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers were very good at looking after my dad. They were able to lift him using equipment that he had, which another care company couldn't do. The company were always available 24-7 too. Very polite, caring staff, who helped my dad in his last weeks of life. Many thanks.
Reply from Jordan Keto, Quality Assurance Manager at Passion 4 CareWe are incredibly grateful that you took the time to share your review.
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Review of

Passion 4 Care (Stoke-on-Trent)

from P S (Son of Client) published on 8 November 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Could not wait to end our service with this company. The client is my elderly mother who has Alzheimer's and all the horrible issues that go with the disease. Apart from one carer, all the others completely failed to grasp how to interact with her and give decent personal care. Lack of training and
experience contributed to that.
Always in a hurry. A scheduled 45-minute call was done in half that time. You cannot rush someone with Alzheimer's, it doesn't work! Timekeeping was a joke. 6am one day, 11am the next. Absolutely no consistency. On the 2 days a week, we politely requested a set time (within 30 mins) to prepare mother for daycare, but they consistently failed, leaving my mobility reduced father the task of getting her ready. My suspicions are they are given a totally unworkable rota and workload. I genuinely do not have a single decent word to say about the Stoke management. Absolutely no confidence in them or respect for them. Good riddance.
Reply from Jordan Keto, Quality Assurance Manager at Passion 4 Care (Stoke-on-Trent)Thank you for taking the time to share your feedback. We value your opinion and we're sorry to hear about your less than satisfactory experience with our service. We strive to provide the best possible care to all our service users.
Your feedback is important to us, and we would like to make things right. We would love the opportunity to discuss your concerns further and share with you the outcome of any investigation conducted. We are committed to continuously improving our service so please contact our office so that we can address your concerns.
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Review of

Passion 4 Care (Stoke-on-Trent)

from J H (Client) published on 12 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like everybody who works for the company; they are friendly and very accommodating. They are always smiling, and nothing is too much trouble.
Reply from Jordan Keto, Quality Assurance Manager at Passion 4 Care (Stoke-on-Trent)We are so grateful for your review. Thanks for sharing your experience with us and the community.
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Review of

Passion 4 Care (Stoke-on-Trent)

from Francis C (Client) published on 13 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been with you since 9th December 2022. I am very pleased with your service. It's nice to see a friendly face because sometimes I get lonely and struggle to get things. I've been blessed to have a happy and friendly team. Thank you.
Reply from Jordan Keto, Quality Assurance Manager at Passion 4 Care (Stoke-on-Trent)We are incredibly happy that you have had a great experience with Passion 4 Care. Your review made our day!
Thank you.
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Review of

Passion 4 Care

from R S (Son of Client) published on 7 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been very pleased with the service I have received from Passion 4 Care. We get the same regular girls who keep to their times, and they are friendly and liked by my mother. We have been using Passion 4 Care for over two years now and, hopefully, will continue to do so.
Reply from Jordan Keto, Quality Assurance Manager at Passion 4 CareThank you so much for sharing your experience with us.
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Review of

Passion 4 Care (Stoke-on-Trent)

from N M (Daughter of Client) published on 2 June 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
No dignity is given to patients. Unable to communicate with clients due to non-English speaking care staff.
Over a thousand pounds worth of damage to property and management does not want to know. Over 6 months now waiting for a response after numerous phone calls.
District nurses also registered
complaints against the carers due to safety issues, and cross-contamination. She also contacted public health England after what she had witnessed.
Avoid at all costs if you are looking for care for your loved ones.
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Review of

Passion 4 Care (Stoke-on-Trent)

from Alison H (Daughter of Client) published on 18 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing quality of are provided. Hardworking, professional and high standard of care given, nothing was too much trouble. Very pleasant staff, thank you to each and everyone who helped care for my Mom. We will be forever grateful!
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Awards / Recognitions (0)

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Frequently Asked Questions about Passion 4 Care Ltd

How many Agencies does Passion 4 Care Ltd own?

Passion 4 Care Ltd own 2 Agencies.

Which Passion 4 Care Ltd Agencies have the highest review score?

Passion 4 Care & Passion 4 Care (Stoke-on-Trent) have the highest review score.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Passion 4 Care Ltd to verify any information. View our terms and conditions. Passion 4 Care Ltd has an Enhanced Service – more info.