Home Care Providers Owned by Passion 4 Care Ltd

If i could give a zero star i would. My dad was unresponsive and on his own, and the carers just left him without calling 999 or contacting the office. I was called but I could not get to my dad's at that time. In the past drinks have been forgotten , they are unable to make a sandwich buttering the bread on the outside. My dad is bedbound so unable to do anything for himself, stay away from this company

My experience is "curate's egg". Wednesday to Saturday I have an excellent morning service from Celestina. Sundays i have a good service from Mercy. Monday's service has only recently stabilised and improved. Tuesday morning service has gone downhill. I have had 3 different carers in as many months. For 2 weeks running the new carer has arrived late, 10.45 am in the last instance.Office colleagues had not communicated to her my requirements for a morning call by a certain time to enable me to go out to French conversation or to a local gym. Problems with Monday's and Tuesday's service originally started a year ago with the departure of the previous carer on maternity leave. It seems P4C agency is not able to organise a 7 day high quality service.

The team has most definately eased my burden and lightened my load; meaning that I could continue to work and carry out the essential parts of my daily life, knowing that my father was being supported and that I could place my faith and trust in Passion 4 Care!

We are very grateful for the care given to our mother in her home by Passion 4 Care in the 18 months before she required continuous care. In addition to the various practical tasks carried out on a daily basis, Mum enjoyed the friendliness of her team of carers and looked forward to seeing them, particularly when family could not visit. Their conversation brightened up her days and she loved to share a laugh and joke with them. The carers were able to be flexible in their support according to my mother's strength and physical ability levels and were particularly kind when mum was very unwell and needing extra care. A very big thank-you to the whole carer team.

I just wanted to say a well done to the female carer looking after my Mom today. She is always so bright and attentive. Always goes the extra mile smiling and making conversation with her. Thank you very much!

Good service , kind and friendly staff. Reliable keep to the same routine everyday. Pleasant and friendly people/staff. I would recommend them to anyone who is looking for care people in the local area.

My mum was treated amazingly by the ladies who came out, 3 times a day, to prompt Mum with her medication and help her with her personal care. Their professional yet friendly approach on what was a difficult time for the family, witnessing Mum's decline, was much appreciated. My mum died on New Year's Eve and we thank the whole team for their fabulous support.

When my wife's care first started, it was a struggle as her illness made her very obstructive. After a few visits it was decided to bring in a second carer, this helped and for a few weeks, she went along with the process. The reason the care was needed in the first place was because she was not changing clothes or showering. For a few weeks, it certainly helped and she even thanked the carers after each session. In the last couple of weeks, she has become more obstructive, and I have been trying to encourage her to let the carers help her, with very little success. I am struggling to find a way to get past her obstructiveness and the carers are wary of the chance that she could become violent.

Very pleased overall, would prefer no male carers to visit.

My care providers who come to me all the time are fantastic, the only problem is when you send someone else for no reason.

Passion 4 Care have treated me with respect and dignity. The ladies (carers) are very good and the main office have always been there for me. I have been with the Passion 4 Care office for just over one year and I am very satisfied with their arrangements and procedures. All I can say to them is 'thank you'.

I have found your staff very friendly, compassionate, professional and always happy to help - sometimes above and beyond their job, nothing is too much trouble for them and I would highly recommend your care. I am the wife of the person who is cared for and it's also nice to keep the same teams.

The only negative would be an abrupt, uncaring, shouty phone call from a care coordinator questioning our decision-making.

Thank you thank you thank you.

The carers were very good at looking after my dad. They were able to lift him using equipment that he had, which another care company couldn't do. The company were always available 24-7 too. Very polite, caring staff, who helped my dad in his last weeks of life. Many thanks.

Always in a hurry. A scheduled 45-minute call was done in half that time. You cannot rush someone with Alzheimer's, it doesn't work! Timekeeping was a joke. 6am one day, 11am the next. Absolutely no consistency. On the 2 days a week, we politely requested a set time (within 30 mins) to prepare mother for daycare, but they consistently failed, leaving my mobility reduced father the task of getting her ready. My suspicions are they are given a totally unworkable rota and workload. I genuinely do not have a single decent word to say about the Stoke management. Absolutely no confidence in them or respect for them. Good riddance.

I like everybody who works for the company; they are friendly and very accommodating. They are always smiling, and nothing is too much trouble.

I have been with you since 9th December 2022. I am very pleased with your service. It's nice to see a friendly face because sometimes I get lonely and struggle to get things. I've been blessed to have a happy and friendly team. Thank you.

I have been very pleased with the service I have received from Passion 4 Care. We get the same regular girls who keep to their times, and they are friendly and liked by my mother. We have been using Passion 4 Care for over two years now and, hopefully, will continue to do so.

Avoid at all costs if you are looking for care for your loved ones.