What Type of Services does Prime Way Care Ltd Bristol offer?

Prime Way Care Ltd Bristol offers Home Care.

Prime Way Care Ltd Bristol, Unit 20, Easton Business Centre, Felix Road, Bristol BS5 0HE

Prime Way Care Ltd Bristol

Unit 20, Easton Business Centre, Felix Road, Bristol BS5 0HE

5.3 3 Reviews

Care Provided by Prime Way Care Ltd Bristol

Contract Durations

Ongoing / Long Term

Age Ranges

Older Person Care (65+)
Younger Adult Care (18-65)

Personal Care Services

Washing & Dressing

Review from Amirah C (Sister of Client) published on 11 September 2025 Submitted via Website • Report

Overall Experience

I would not reccommend this company to anyone. They provided an extremely poor service to my brother who is a vulnerble person. Their communictation with me as the next of kin has been very poor. From the lack of engagement with my brother they have very poor hygiene and personal care standards.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Oliver N (Next of Kin) published on 21 July 2025 Submitted via Website • Report

Overall Experience

As a next of kin, I can confidently say that Primeway Care has provided outstanding support to my loved one. From day one, the staff have been kind, professional, and genuinely committed to making sure all her needs are met. They treat her with respect and dignity, and it's clear they truly care about

her wellbeing.
The communication has also been excellent I'm regularly updated on her progress and any concerns are dealt with promptly. The carers go above and beyond, whether it's assisting with daily tasks, helping with medication, or simply offering a friendly smile and conversation. It gives me great peace of mind knowing she is in safe hands.
I would highly recommend Primeway Care to any family looking for reliable, compassionate support for their loved ones. They've made a real difference in our lives, and we are truly grateful.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from A H (Cousin of Client) published on 22 April 2025 Submitted via Website • Report

Overall Experience

I wouldn't give this care provider any stars, the staff has very broken english, they don't know how to cook meals, two carers dropped my relative on the floor and were pulling them by arms and legs for 15mins, they never followed safety procedures and due to that my relative was taken to hospital for

xrays and put under safeguarding regulations.
The carers left dry cream crackers for tea nothing else, another day mashed a whole tin of corned beef on a plate and gave that to them (looked liked cat food) issues are ongoing and the Company are trying to shift the blame elsewhere, actually lying why he was admitted to hospital etc. Commode waste was thrown into black bags and put into black bin for council to collect, but the Company don't seem to address these issues plus others when replying to our letters. NEXT STEP VIDEO FOOTAGE TO BE SENT TO MEDIA.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Prime Way Care Ltd Bristol Reviews (3)

5.3

Prime Way Care Ltd Bristol has a Review Score of 5.3 (5.333) out of 10, based on 3 reviews in the last 2 years.
Over all time Prime Way Care Ltd Bristol has 3 reviews.

Order by:

Total of 3, showing 1-3

Current Review Score: 5.3 (5.333)

Overview of Review Score

The Review Score of 5.3 (5.333) out of 10 for Prime Way Care Ltd Bristol is based on a) the Average Rating and b) the number of positive Reviews.

The Average Rating is 2.3 out of 5 from 3 Reviews in the last 24 months.
The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 2.333 for Prime Way Care Ltd Bristol is calculated as follows: ( (6 Excellents x 5) + (12 Very Poors x 1) ) ÷ 18 Ratings = 2.333
5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Prime Way Care Ltd Bristol is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.