Home Care Providers Owned by Prime Way Care Ltd

I would not reccommend this company to anyone. They provided an extremely poor service to my brother who is a vulnerble person. Their communictation with me as the next of kin has been very poor. From the lack of engagement with my brother they have very poor hygiene and personal care standards.

I would highly recommend Primeway Care to any family looking for reliable, compassionate support for their loved ones. They've made a real difference in our lives, and we are truly grateful.

The carers left dry cream crackers for tea nothing else, another day mashed a whole tin of corned beef on a plate and gave that to them (looked liked cat food) issues are ongoing and the Company are trying to shift the blame elsewhere, actually lying why he was admitted to hospital etc. Commode waste was thrown into black bags and put into black bin for council to collect, but the Company don't seem to address these issues plus others when replying to our letters. NEXT STEP VIDEO FOOTAGE TO BE SENT TO MEDIA.

Avoid for your loved ones.

Agency carers have not provided the care required for the client. Carers are of the same cultural background and restricted to what can and cannot do because of religious beliefs. Also, the staff tells you one thing and do something else. They have not given the correct information to social services. Please check and find an agency that can provide good care for your loved ones, friends, and all requiring help. When messages are left for a call back from the manager, never get a response. I will not use or recommend.