Over all time Prime Way Care Ltd London has 2 reviews.
Overall Experience
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Reviewer Connection to Prime Way Care Ltd London
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Total of 2, showing 1-2
Review from Benjamin B (Son of Client) published on 13 July 2023
Submitted via Website • Report
Overall Experience1.0 out of 5
This agency has proven itself to be entirely unfit for caring for vulnerable individuals. They are not qualified carers.
One of the most concerning aspects is the complete incompetence of the carers in understanding and speaking English. Not only does this pose a significant risk in emergency situations,
but it also means they are unable to comprehend even the most basic instructions for operating hospital equipment.
They have repeatedly shown up late, or worse, not shown up at all. Inexcusably, they have had the audacity to expect my elderly mother to lift my father and perform tasks such as changing his nappies because their staff failed to arrive.
The carers used religious beliefs as an excuse for subpar care. They used religion to justify inadequate washing routines, late arrivals, and even absences.
They have consistently gaslighted families, providing incorrect information to social services in an attempt to cover up their own failures.
Avoid for your loved ones.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Mary R (Mother of Client) published on 24 November 2021
Submitted via Website • Report
Overall Experience1.0 out of 5
Agency carers have not provided the care required for the client. Carers are of the same cultural background and restricted to what can and cannot do because of religious beliefs. Also, the staff tells you one thing and do something else. They have not given the correct information to social services.
Please check and find an agency that can provide good care for your loved ones, friends, and all requiring help. When messages are left for a call back from the manager, never get a response. I will not use or recommend.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
23 Jan 2019
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Frequently Asked Questions about Prime Way Care Ltd London
What Type of Services does Prime Way Care Ltd London offer?
Prime Way Care Ltd London offers Home Care.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Prime Way Care Ltd London to verify any information. View our terms and conditions. Prime Way Care Ltd London has an Basic Service - more info.