Prime Way Care Ltd London

Fifth Floor, Crown House, North Circular Road, London NW10 7PN
Review Us
2 Reviews
  • Prime Way Care Ltd London, London
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • High Dependency Care, two carers attending
  • Alcohol / Drug Misuse

Good to Know

Person in charge

  • Mohamed Yassin (Manager)
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Prime Way Care Ltd London Reviews (2)

Over all time Prime Way Care Ltd London has 2 reviews.

Overall Experience

  • 0
  • 0
  • 0
  • 0
  • 2

Date Published

2
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2

Review from Benjamin B (Son of Client) published on 13 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This agency has proven itself to be entirely unfit for caring for vulnerable individuals. They are not qualified carers.
One of the most concerning aspects is the complete incompetence of the carers in understanding and speaking English. Not only does this pose a significant risk in emergency situations,
but it also means they are unable to comprehend even the most basic instructions for operating hospital equipment.
They have repeatedly shown up late, or worse, not shown up at all. Inexcusably, they have had the audacity to expect my elderly mother to lift my father and perform tasks such as changing his nappies because their staff failed to arrive.
The carers used religious beliefs as an excuse for subpar care. They used religion to justify inadequate washing routines, late arrivals, and even absences.
They have consistently gaslighted families, providing incorrect information to social services in an attempt to cover up their own failures.
Avoid for your loved ones.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Mary R (Mother of Client) published on 24 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Agency carers have not provided the care required for the client. Carers are of the same cultural background and restricted to what can and cannot do because of religious beliefs. Also, the staff tells you one thing and do something else. They have not given the correct information to social services.
Please check and find an agency that can provide good care for your loved ones, friends, and all requiring help. When messages are left for a call back from the manager, never get a response. I will not use or recommend.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overview of Review Score

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Prime Way Care Ltd London

What Type of Services does Prime Way Care Ltd London offer?

Prime Way Care Ltd London offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Prime Way Care Ltd London to verify any information. View our terms and conditions. Prime Way Care Ltd London has an Basic Service - more info.