Care Provided by Prime Way Care Ltd London
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Medication Assistance (Oral)
- Companionship
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
Other Care Provided
- Dementia
- Palliative / End of Life Care
- Learning Disability / Autism
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Contact Prime Way Care Ltd London to get a personalised quote
Good to Know
Group / Owner
- Prime Way Care Ltd
- Private Owned
Person in charge
- Mohamed Yassin (Manager)
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Prime Way Care Ltd London Reviews (2)
Over all time Prime Way Care Ltd London has 2 reviews.
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Overall Experience
Date Published
Reviewer Connection to Prime Way Care Ltd London
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Review from Benjamin B (Son of Client) published on 13 July 2023 Submitted via Website•
Overall Experience
This agency has proven itself to be entirely unfit for caring for vulnerable individuals. They are not qualified carers.
One of the most concerning aspects is the complete incompetence of the carers in understanding and speaking English. Not only does this pose a significant risk in emergency...
This agency has proven itself to be entirely unfit for caring for vulnerable individuals. They are not qualified carers.
One of the most concerning aspects is the complete incompetence of the carers in understanding and speaking English. Not only does this pose a significant risk in emergency situations, but it also means they are unable to comprehend even the most basic instructions for operating hospital equipment.
They have repeatedly shown up late, or worse, not shown up at all. Inexcusably, they have had the audacity to expect my elderly mother to lift my father and perform tasks such as changing his nappies because their staff failed to arrive.
The carers used religious beliefs as an excuse for subpar care. They used religion to justify inadequate washing routines, late arrivals, and even absences.
They have consistently gaslighted families, providing incorrect information to social services in an attempt to cover up their own failures.
One of the most concerning aspects is the complete incompetence of the carers in understanding and speaking English. Not only does this pose a significant risk in emergency situations, but it also means they are unable to comprehend even the most basic instructions for operating hospital equipment.
They have repeatedly shown up late, or worse, not shown up at all. Inexcusably, they have had the audacity to expect my elderly mother to lift my father and perform tasks such as changing his nappies because their staff failed to arrive.
The carers used religious beliefs as an excuse for subpar care. They used religion to justify inadequate washing routines, late arrivals, and even absences.
They have consistently gaslighted families, providing incorrect information to social services in an attempt to cover up their own failures.
Avoid for your loved ones.
Review from Mary R (Mother of Client) published on 24 November 2021 Submitted via Website•
Overall Experience
Agency carers have not provided the care required for the client. Carers are of the same cultural background and restricted to what can and cannot do because of religious beliefs. Also, the staff tells you one thing and do something else. They have not given the correct information to social...
Agency carers have not provided the care required for the client. Carers are of the same cultural background and restricted to what can and cannot do because of religious beliefs. Also, the staff tells you one thing and do something else. They have not given the correct information to social services. Please check and find an agency that can provide good care for your loved ones, friends, and all requiring help. When messages are left for a call back from the manager, never get a response. I will not use or recommend.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 03 May 2026Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Prime Way Care Ltd London to verify any information. View our terms and conditions. Prime Way Care Ltd London has a Basic Service -what a Basic Service includes.