Abney & Baker

Oakwood House, 7 Spa Road, Melksham SN12 7NP
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9.9 78 Reviews
  • Abney & Baker, Melksham
Abney & Baker provides home care services designed to support you to live as happily, confidently, safely and independently as possible in the comfort of your own home.

From their office in Melksham they serve clients across the West Wiltshire area, including Trowbridge, Chippenham, Bradford On Avon, Westbury and Melksham itself. They also have offices in Bath and Paulton that supports clients across Bath and North East Somerset including, Keynsham, Saltford, Radstock, Midsomer Norton, and Bath and Paulton themselves.

They are a highly regarded, award-winning provider of support and care to people in their community. They are a company with a clear purpose: 'To Make Life Better for Carers, Clients and Communities', and they are on a mission to be known as the most caring care company in the world.

The care team at Abney & Baker are as highly regarded and valued as the clients themselves. This is evidenced by their incredible Indeed reviews, Great Place to Work certification and extremely high-rated Homecare client and family reviews. Caring for their carers results in the best care for their clients.

They also offer a 'Great Care Guarantee', The guarantee includes open communication, proactive support, and complete transparency through their easy-to-use Nourish Family Portal, where you can stay informed and connected in real-time.

Plus, if at any time you feel that their care isn’t meeting your expectations, you can cancel your services anytime – no notice required.

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Care Provided

Types of Home Care

  • Visiting Care

Contract Durations

  • Respite / Short Term
  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

To help make sure you have all the information you need to make a decision, one of our Client Support Managers will meet you for a Support Plan Design visit. At the time, we will discuss the support you want and design a care plan that will ensure your needs are met in the most cost effective way for you.

Good to Know

Owner

  • Abney & Baker (Bath) Ltd

Person in charge

  • Debbie House (Business Manager)

Abney & Baker Reviews (78)

Total of 78, showing 61-78
9.9

Abney & Baker has a Review Score of 9.9 (9.944) out of 10, based on 21 reviews in the last 2 years. Over all time Abney & Baker has 78 reviews.

Overall Experience

  • 70
  • 8
  • 0
  • 0
  • 0

Date Published

78
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8
21
57

Review from J P (Client) assisted by family/friend published on 11 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers who visit me are polite, pleasant and very helpful. They are very respectful of both me and my home.

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Review from T C (Client) assisted by family/friend published on 17 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always helpful. Nothing is too much trouble.

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Review from D C (Client) published on 16 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Post-hospital care needed to be set up very quickly with a number of unknown and uncertain timings. Abney & Baker were able to provide carer to cover the need. It would have been better if there had been consistency of carer and a greater choice of timing of visits but excellent given the short notice.

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Review from C B (Wife of Client) published on 13 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been a client for about 2 1/2 years. He needs some help with showering and dressing having mental, physical and sight impairment. Abney & Baker carers have been very kind and helpful, though we experience a considerable change over of staff. They also helped at lunchtime when I was unable
to give him his meal.

Reply from Ian Willis at Abney & Baker

Thank you for taking the time to review our service. I'm pleased to hear that you think highly of our carers and would be happy to recommend us.

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Review from John M (Husband of Client) published on 10 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers are efficient but in our experience two are excellent and very helpful. Without them, we could not manage to stay at home.

Reply from Ian Willis at Abney & Baker

Thank you so much. We love being able to support you both. Being able to celebrate your wedding anniversary with you this year meant a lot to the whole team. Thank you for inviting us into your lives.

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Review from N H (Client) assisted by family/friend published on 22 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent care service at all levels.

Reply from Ian Willis at Abney & Baker

Thank you for taking the time to send us such a positive review. We’re delighted that you are pleased with our service.

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Review from Arthur P (Husband of Client) published on 19 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very reliable, trustworthy, punctual. Very friendly but efficient. Have no problems with them at all. Thoroughly recommended.

Reply from Ian Willis at Abney & Baker

Thank you for your positive feedback. I'm very pleased that you're happy with the service you're receiving and will be sure to pass your comments on to the team.

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Review from P A (Niece of Client) published on 15 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Abney & Baker provide a wonderful service with friendly and caring staff. They always carry out their duties in a cheerful and dignified manner and are attentive in making sure everything is done properly. I would not hesitate to recommend them.

Reply from Ian Willis at Abney & Baker

Thank you so much for your very kind words. I'm delighted you're so happy with our service and will be sure to pass your comments on to the team.

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Review from J J (Client) published on 5 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff, kind, caring, cheerful and professional.

Reply from Ian Willis at Abney & Baker

Thank you so much for taking the time to share your views about our service. I’m delighted we’ve made such a positive impact and I’ll make sure I share your feedback with the team.

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Review from S C (Daughter of Client) published on 12 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well presented covering all aspects of my mothers care.

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Review from Frederick M (Husband of Client) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As husband of wife (client) for 54 years I want only the best care for her. Been with Abney & Baker from 26/4/2019. My experiences, so many all good. We have carers 4 times a day. Carers of all ages, friendly and caring. Young men and women, nice to see them working so well with the older carers. You
will notice that I ticked excellent on all boxes - cannot fault. They also give me support when I feel down. Cannot thank them enough.

Reply from Ian Willis at Abney & Baker

Thank you so much for taking the time to write such a positive review. I'm delighted that you're pleased with the support you're getting and that it's making a difference for both you and your wife.

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Review from H M (Daughter of Client) published on 17 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The agency has gone out of their way to be helpful and user-friendly. All the carers have been efficient, calm and capable. My mother is happy with all of them! I would thoroughly recommend this care agency.

Reply from Ian Willis at Abney & Baker

Thank you so much for taking the time to write such a positive review. We're delighted that both you and your mother are happy with the support we're providing. I'll make sure your comments are passed on to the care team.

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Review from Brian A (Son of Client) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care manager very professional and friendly care staff. I have only met 2 and they seem to be very caring and professional.

Reply from Ian Willis at Abney & Baker

Thank you so much for your kind review. We're delighted we've made a good first impression.

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Value for Money

Review from Anne M (Client) published on 17 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When one day I suddenly became unable to go shopping, Abney & Baker quickly came to the rescue. They have helped each week in numerous ways ever since and are always reliable.

Reply from Ian Willis at Abney & Baker

Thank you for your kind words. I'm delighted we were able to help you and that you allow us to continue supporting you.

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Treated with Dignity

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Review from Neil P (Son of Client) published on 17 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very useful, nice staff and organisation.

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Treated with Dignity

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Review from Karina B (Daughter of Client) published on 3 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been with this company for a short while, but at the moment everything is good. Mum seems happy the carers know how to handle her when she is being difficult!!!
Management is approachable and helpful.

Reply from Ian Willis at Abney & Baker

Thank you for your kind review. I’m pleased our support is working well for your mother.

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Management

Treated with Dignity

Value for Money

Review from R J (Son of Client) published on 15 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care we get is good and we have a good laugh and chat with all of them.

Reply from Ian Willis at Abney & Baker

Thanks for your review. It's great to hear you get along so well with our team.

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Management

Treated with Dignity

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Review from Angela B (Wife of Client) published on 12 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first day of using this service, it has been so helpful to me. All the carers have been delightful and have bonded with my husband because they have all chatted to him and explained who they are and what they are doing to help him. He is relaxed with them. He has his favourite but responds
well to them.

Reply from Ian Willis at Abney & Baker

Thank you so much for your kind words. It means the world to us to know that we have made a difference to our clients' lives.

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Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.944)

Overview of Review Score

The Review Score of 9.9 (9.944) out of 10 for Abney & Baker is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.944 for Abney & Baker is calculated as follows: ( (119 Excellents x 5) + (7 Goods x 4) ) ÷ 126 Ratings = 4.944

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Abney & Baker is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (8)

Meet the Team (9)

Debbie

Debbie

Job Title: Business Manager

Debbie manages both the West Wiltshire and Bath teams.

Paula

Paula

Job Title: Community Support Manager

Paula is one of our Community Support Managers covering the West Wiltshire area.

Karen

Karen

Job Title: Community Support Manager

Karen is one of our Community Support Managers covering the West Wiltshire area.

Kirsty

Kirsty Perrin

Job Title: Community Support Manager

Supporting clients and carers from our Paulton office across Midsomer Norton, Bath, Paulton and Radstock.

Kristy

Kristy Dagger

Job Title: Community Support Manager

Supporting clients and carers from our Moorland Road, Bath office across Bath, Keynsham and Saltford areas.

Alex

Alex

Job Title: Deputy Community Support Manager

Alex works from our Melksham office and out in the community supporting our care & support team.

Jenny

Jenny

Job Title: Deputy Community Support Manager

Jenny works from our Melksham office and out in the community supporting our care & support team.

Charly

Charly DeLotz

Job Title: Deputy Community Support Manager

Joined: 2022

Part of the Bath team supporting both clients and carers across the local community.

Lydia

Lydia Shilby

Job Title: Deputy Community Support Manager

Joined: 2021

Part of the Bath team supporting clients and carers in the Paulton and Radstock communities.

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