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Home Care Providers Owned by Abney & Baker Ltd

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9.7 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by Abney & Baker Ltd
Abney & Baker Home Care & Support is a family-owned home care group. They exist to make life better for their carers, clients and communities by providing exceptional care and support in people's own homes.

Abney & Baker have always put treating people right at the heart of every decision they make. They are committed to the wellbeing of their clients and to their care team employees, having been affiliated with the Living Wage Foundation since the day they started.

The company has scored 97% on independent client feedback, 96% on independent employee feedback scores and has won awards, being rated amongst the Top 20 Home Care Groups in the UK by homecare.co.uk in 2020 and 2022.

Their staff turnover levels are roughly half that of the national average for the care industry, and they have trained and developed many of the care team colleagues to become trainers, supervisors or managers.

Please get in touch to see how Abney & Baker can support you or your loved one.

Abney & Baker Ltd Locations (2)

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2 Home Care Providers owned by Abney & Baker Ltd
Abney & Baker - Melksham

Oakwood House, 7 Spa Road, Melksham SN12 7NP 

9.9 44 reviews
"I would like to say a big thank you to my daughter and son for looking after me when I have vascular dementia. They then found Abney &…"   Read all 44 reviews

Abney & Baker provide high-quality care services designed not only to support clients in living as happily, comfortably, and independently as possible in their own homes, but also to promote preventative care that helps maintain wellbeing and independence… Read more about Abney & Baker - Melksham

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £36.75 / hour
  • Live-in Care from £1,695 / week
Abney & Baker - Bath

20 Moorland Road, Bath BA2 3PW 

9.5 34 reviews
"Always cheerful and proactive in improving the care provided and adapting to person requirements. During the review process, Mum is always…"   Read all 34 reviews

Abney & Baker provide care services designed to support clients to live as happily, comfortably and independently as possible in their homes. From their offices in Bath and Melksham they serve clients across Bath, Keynsham, Saltford and West Wiltshire.… Read more about Abney & Baker - Bath

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £36.75 / hour
  • Live-in Care from £1,695 / week

Abney & Baker Ltd Reviews (78)

9.7

Abney & Baker Ltd has a Group Review Score of 9.7 (9.703) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Abney & Baker Ltd must have a Review Score.

Overall Experience
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Date Published
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Reviewer Connection to Abney & Baker Ltd
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Review of

Abney & Baker - Melksham

from Maurice C (Client) assisted by family/friend published on 22 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to say a big thank you to my daughter and son for looking after me when I have vascular dementia. They then found Abney & Baker to look after me. The carers are very good and I think my life has been happy since.
Reply from Ian Willis, Founder & CEO at Abney & Baker - Melksham

Thank you so much for taking the time to leave us such a positive review. We're always so please to hear about the impact our care and support has on not only our clients' physical but also emotional wellbeing.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Abney & Baker - Melksham

from Enid S (Wife of Client) published on 24 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can recommend this company 100 per cent.
Very efficient and friendly.
My husband feels very safe with every member of staff.
Reply from Ian Willis, CEO and Founder at Abney & Baker - Melksham

Thank you so much for taking the time to leave a review. We really do appreciate it. We're delighted to hear that you and your husband are so pleased with the service from our care and support team. I'll be sure to pass on your lovely feedback.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Abney & Baker - Melksham

from S P (Client) published on 26 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every carer we have visit is very helpful, understanding of our needs. Always willing to assist in our needs.
Reply from Ian Willis, CEO and Founder at Abney & Baker - Melksham

Thank you so much for your kind words. We're so pleased to hear that our carers are supporting you with understanding and dedication. Your feedback means a lot to us.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Abney & Baker - Melksham

from R T (Client) published on 20 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Abney & Baker provide an excellent service and professionally minded staff. They are always cheerful, helpful and caring. It's always a pleasure to see them as nothing is too much trouble.
Reply from Ian Willis, CEO and Founder at Abney & Baker - Melksham

Thank you for your kind words - we're delighted that our team's professionalism and care have made a such positive impact.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Abney & Baker - Melksham

from John C (Son of Client) published on 23 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is 99 years old. She lives alone in a flat. Two years ago I discovered that Abney & Baker had opened a branch nearby and I asked them to start providing care for her. Mentally she is very capable but she has lost her sight and doesn't hear very well. Also, her mobility is quite poor. The family
is very satisfied with the quality of care that Abney & Baker are providing. She has three visits by carers every day. They talk with her and look after her flat. She likes the carers who visit and tells me all about them. I am confident that Abney & Baker are providing care and companionship to a high standard.
Reply from Ian Willis, CEO and Founder at Abney & Baker - Melksham

Thank you so much for your wonderful review. We're honoured that you put your trust in us to support your mother and are delighted to hear that she's so happy with our team's care and companionship. It's heartwarming to know that she enjoys her time with our carers and feels so well cared for in her own home. Thank you again.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Abney & Baker - Melksham

from Marcus C (Husband of Client) published on 13 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers and management are very professional caring and interested. Care is second to none they have become like a family to my wife and myself. The support given to me has helped me cope with the situation my wife and I find ourselves in.
Reply from Ian Willis, CEO and Founder at Abney & Baker - Melksham

Thank you so much for your positive review. We're pleased to hear that our team feels like family to you and your wife and that our support has helped you both. Your feedback means a lot to us, so thank you again.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Abney & Baker - Melksham

from Clare B (Daughter of Client) published on 13 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Abney & Baker have been extremely supportive, providing excellent care. Admin staff have always been available to provide advice and support.
Reply from Ian Willis, CEO and Founder at Abney & Baker - Melksham

Thank you for taking the time to give your feedback. We're so glad to hear that our team are providing the high-quality support and care your loved one needs. Your words mean a lot to us, and we'll be sure to share them with the care team. Thanks again.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Abney & Baker - Bath

from J P (Daughter of Client) published on 23 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always cheerful and proactive in improving the care provided and adapting to person requirements. During the review process, Mum is always laughing and happy due to the management's positive and cheerful approach. Very kind service and always accommodating to Mum's needs.
Reply from Ian Willis, CEO and Founder at Abney & Baker - Bath

Thank you so much for taking the time to leave us this fantastic review. We're so pleased the care and support is having such a positive impact on Mum.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Abney & Baker - Melksham

from Thomas H (Client) assisted by family/friend published on 6 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the excellent service from Abney & Baker.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Abney & Baker - Melksham

from Eddie M (Client) published on 6 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the whole experience very pleasant.
Everyone who came was delightful, pleasant and helpful.
I look forward to them coming.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Abney & Baker - Melksham

from Claire F (Daughter of Client) published on 29 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having used that service for 6 months it has given me the reassurance knowing that the care provided to the service user is exceptional.
Reply from Ian Willis, CEO and Founder at Abney & Baker - Melksham

Thanks so much for your lovely review. It really means a lot to us as a team that we're having such a positive effect on your whole family.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Abney & Baker - Melksham

from Dorothy B (Client) published on 28 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the service that I have received from all ladies who have cared for me very helpful and kind. Some ladies see what needs to be done, a few need me to ask them to do things.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Abney & Baker - Bath

from J W (Client) published on 15 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff have been good and helpful and kind to me.
Reply from Ian Willis, CEO and Founder at Abney & Baker - Bath

Thanks so much for taking the time to leave us a review. We're so pleased to hear about the positive difference our team is making.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Abney & Baker - Bath

from Bernadette K (Daughter of Client) published on 30 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the first day that the carers started looking after my mother, they showed nothing but kindness, compassion and patience. They would do things just how my mother wanted them to be done as she could become agitated if things were not done how she would do them. The personal care delivered was also
to a high standard and the family was confident that our mother was in safe hands. All the carers were very vigilant with Mum's health issues, raising any concerns at an early opportunity. The relief I felt knowing that all the carers were on top of things was immense. It felt like the carers had become friends and my mother valued their company. Sadly we've had to stop using Abney & Baker as my mother has had to move into a nursing home.
Reply from Ian Williah, CEO and Founder at Abney & Baker - Bath

Thank you for taking the time to leave such a lovely review. It really does mean so much to us to hear that the team delivered care and support to your mother at such a high standard. We wish her all the best in her new home.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Abney & Baker - Bath

from Christopher S (Husband of Client) published on 29 April 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Always cheerful and happy staff when they arrive.
The carers look after my wife very well ensuring she does not fall over and escort her around the house.
I couldn't wish for a better care company to look after my wife.
I feel very confident when I leave her with her carer while I leave the house
to work on my business.
Reply from Ian Willis, CEO and Founder at Abney & Baker - Bath

Thanks so much for taking the time to leave such a positive review. It really does mean so much to us to know that we're having such a positive impact on both your lives.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Abney & Baker - Bath

from Angela E (Daughter of Client) published on 25 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Abney & Baker are providing meal and shower support to my elderly mother and have been so flexible and accommodating at all times. They really do care and go above and beyond at every opportunity. Highly recommended.
Reply from Ian Willis, CEO and Founder at Abney & Baker - Bath

Thanks so much for the fantastic review. We're so pleased to hear that the support your mother is receiving from our team is making such a difference to her and your family. Thanks again.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Abney & Baker - Melksham

from Stephen S (Client) published on 23 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very satisfied with the care given and find the carers very helpful and professional and very pleasant. As indicated we find the care excellent. Thank you all so much.
Reply from Ian Willis, CEO and Founder at Abney & Baker - Melksham

Thanks so much for taking the time to write this great review. We're so glad the care and support you're receiving are having such a positive impact.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Abney & Baker - Melksham

from Alan F (Client) published on 19 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Your colleagues meet my requests which I feel are not unreasonable as one settled into a routine.
Reply from Ian Willis, CEO and Founder at Abney & Baker - Melksham

Thanks for taking the time to leave a positive review. We're really happy to hear our team are supporting you to continue living happily and independently at home.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Abney & Baker - Melksham

from Linda V (Daughter of Client) published on 18 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Each carer has shown kindness and patience to my mother, even though Mum gets belligerent occasionally. If I need to contact the company there is an excellent emergency out-of-hours service.
Reply from Ian Willis, CEO and Founder at Abney & Baker - Melksham

Thanks so much for your lovely review. It means so much to hear how our team are making life better for your mother and your family.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Abney & Baker - Melksham

from Denise B (Daughter of Client) published on 26 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with everything, carers have all been very helpful and patient with Mum.
Feedback re. any issues has been good.
Reply from Ian Willis, CEO at Abney & Baker - Melksham

Thank you so much for your great review. It means so much to hear what a difference the team has made to your mum.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money

Awards / Recognitions (4)

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Frequently Asked Questions about Abney & Baker Ltd

Costs for home care providers owned by Abney & Baker Ltd

Average costs for home care provided by Abney & Baker Ltd by care type provided. The fees are calculated using the starting hourly rate for Visiting Care and starting weekly rate for Live-in Care (if applicable) provided by Abney & Baker Ltd, based on 2 out of their 2 locations.
Type of Care Provided Average Weekly Cost
Visiting Care (hourly) £36.75
Live-in Care (weekly) £1,695
Keep in mind that fees can vary between providers and factors such as specific needs and individual requirements can affect costs. For more information on domiciliary care fees across the UK and advice on how to pay, see our home care fees guide.

How many Agencies does Abney & Baker Ltd own?

Abney & Baker Ltd own 2 Agencies.

Which Abney & Baker Ltd Agencies have the highest review score?

Abney & Baker - Melksham & Abney & Baker - Bath have the highest review score.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Abney & Baker Ltd to verify any information. View our terms and conditions. Abney & Baker Ltd has an Enhanced Service – more info.