Home Care Providers Owned by Abney & Baker Ltd

I have been a client of Abney and Baker for a month now and they have been fantastic. I left hospital at the end of January and went to a care home for some respite. I was keen to come home but it was clear that I needed some care support to facilitate this. At the beginning I was slightly apprehensive about having a different carer every day, but I didn't need to have worried as they all keep in touch with what is going on with me and each of them is lovely and actually bring different qualities with them. Would recommend wholeheartedly! It is also a very well-managed company.

Abney and Baker have been brilliant. When I was in need of care for my mother they had it up and running within 12 hours. The staff were lovely to my mum, even though she wasn't the easiest patient, they won her over.

All carers are brilliant! I couldn't pick any of them out as a favourite because they are all lovely people.

Highest standards of training given to ALL STAFF is evident in the way we have received services from everyone. Thank you . We would recommend you without any reservations. You can be assured of value for money.

I am visited on a regular basis by the care manager, any difficulties with relationships or work content are discussed in an open manner and changes agreed and made. From time to time I need to make urgent contact with the manager (e.g. to change arrangement when taken to hospital at short notice), that is usually a straightforward process however there can be delays but they have been overcome. I have the fullest confidence in the service manager to take prompt action

Abney & Baker provide consistently kind, reliable, and respectful care for my elderly mum. Every carer treats her with patience and genuine warmth, and they always take the time to make sure she feels comfortable. Over time, they've become, in many ways, an extension of the family.

They are attentive and supportive, communication is excellent, and the whole team is both dependable and professional. The support and services provided by Abney & Baker have genuinely made a real difference to Mum's ongoing wellbeing and to our peace of mind as a family - I'm honestly not sure what we would do without them.

My dad started needing additional care for Alzheimer's from Sept 2025. We have been pleased with all aspects of the service we have received from the team. We began with three visits a week. As my dad's needs have rapidly changed, it has been helpful to discuss with the team options for increased care. Communication is excellent. We have good feedback online after each visit. We also have a family/carers book in the house to send notes to each other to ensure day-to-day issues are sorted out quickly. I have been impressed with the number of times the team has taken the initiative to sort a problem out or gone the extra mile to help. Having a small team that visits mean that they have got to know my dad really well. Changes in his health can be picked up quickly. They have had to use tact and diplomacy to work around my mum (who also has dementia) but have done this brilliantly to keep everyone happy. The team that visit are are cheerful, enthusiastic, positive, patient and professional

I am happy with the service I use. The carers are friendly, helpful and cheerful.

Excellent.

I would like to say a big thank you to my daughter and son for looking after me when I have vascular dementia. They then found Abney & Baker to look after me. The carers are very good and I think my life has been happy since.

My husband feels very safe with every member of staff.

Every carer we have visit is very helpful, understanding of our needs. Always willing to assist in our needs.

My mother is 99 years old. She lives alone in a flat. Two years ago I discovered that Abney & Baker had opened a branch nearby and I asked them to start providing care for her. Mentally she is very capable but she has lost her sight and doesn't hear very well. Also, her mobility is quite poor. The family is very satisfied with the quality of care that Abney & Baker are providing. She has three visits by carers every day. They talk with her and look after her flat. She likes the carers who visit and tells me all about them. I am confident that Abney & Baker are providing care and companionship to a high standard.

Carers and management are very professional caring and interested. Care is second to none they have become like a family to my wife and myself. The support given to me has helped me cope with the situation my wife and I find ourselves in.

Abney & Baker have been extremely supportive, providing excellent care. Admin staff have always been available to provide advice and support.

Always cheerful and proactive in improving the care provided and adapting to person requirements. During the review process, Mum is always laughing and happy due to the management's positive and cheerful approach. Very kind service and always accommodating to Mum's needs.

I look forward to them coming.

Very happy with the excellent service from Abney & Baker.

Having used that service for 6 months it has given me the reassurance knowing that the care provided to the service user is exceptional.

I have found the service that I have received from all ladies who have cared for me very helpful and kind. Some ladies see what needs to be done, a few need me to ask them to do things.