9.6
Group Review Score
(the average from all locations with a review score)
Home Care Providers Owned by Abney & Baker Ltd
Abney & Baker Home Care & Support is a family-owned home care group. They exist to make life better for their carers, clients and communities by providing exceptional care and support in people's own homes.
Abney & Baker have always put treating people right at the heart of every decision they make. They are committed to the wellbeing of their clients and to their care team employees, having been affiliated with the Living Wage Foundation since the day they started.
The company has scored 97% on independent client feedback, 96% on independent employee feedback scores and has won awards, being rated amongst the Top 20 Home Care Groups in the UK by homecare.co.uk in 2020 and 2022.
Their staff turnover levels are roughly half that of the national average for the care industry, and they have trained and developed many of the care team colleagues to become trainers, supervisors or managers.
Please get in touch to see how Abney & Baker can support you or your loved one.
"Highest standards of training given to ALL STAFF is evident in the way we have received services from everyone. Thank you . We would…"
Read all 45 reviews
Visiting Care from
£36.75
/ hour
Live-in Care from
£1,695
/ week
Abney & Baker provide high-quality care services designed not only to support clients in living as happily, comfortably, and independently as possible in their own homes, but also to promote ... Read more
"Abney & Baker provide consistently kind, reliable, and respectful care for my elderly mum. Every carer treats her with patience and…"
Read all 38 reviews
Visiting Care from
£36.75
/ hour
Live-in Care from
£1,695
/ week
Abney & Baker provide care services designed to support clients to live as happily, comfortably and independently as possible in their homes. From their offices in Bath and Melksham they serve ... Read more
Care Provided
Visiting Care
Live-in Care
Dementia
Abney & Baker Ltd Reviews (83)
9.6
Abney & Baker Ltd has a Group Review Score of 9.6 (9.578) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Abney & Baker Ltd must have a Review Score.
from M F (Husband of Client) published on 30 April 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Highest standards of training given to ALL STAFF is evident in the way we have received services from everyone. Thank you . We would recommend you without any reservations. You can be assured of value for money.
Reply from Ian Willis, Director at Abney & Baker - MelkshamThank you so much for taking the time to leave such as positive review. We're delighted that you're so pleased with our care.
from M G (Client) assisted by family/friend published on 21 April 2026
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
My contract with Abney and Baker was agreed at the outset and terms set out in a statement made by the manager of the service. I am satisfied that my carers meet my expectations in, content of work, time spent and quality. They have proved amiable, trustworthy and friendly persons and ones I can trust
to have free run of my home. I am treated with respect and my property treated with care. Occasionally, there are changes in persons sent but it is evident that they are willing to train and adapt to meet my requirements. After discussion, I furnish the cleaning materials which we agree are the most effective, efficient and economic.
I am visited on a regular basis by the care manager, any difficulties with relationships or work content are discussed in an open manner and changes agreed and made. From time to time I need to make urgent contact with the manager (e.g. to change arrangement when taken to hospital at short notice), that is usually a straightforward process however there can be delays but they have been overcome. I have the fullest confidence in the service manager to take prompt action
Reply from Ian Willis, CEO and Founder at Abney & Baker - BathThank you for your thoughtful and detailed review. I am delighted to hear that you are happy with the support you receive and that our carer team have earned your trust and confidence. We truly value your open communication and feedback, which helps us make sure our service continues to meet your needs. Thank you for placing your trust in Abney & Baker.
from Doug L (Son of Client) published on 10 April 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Abney & Baker provide consistently kind, reliable, and respectful care for my elderly mum. Every carer treats her with patience and genuine warmth, and they always take the time to make sure she feels comfortable. Over time, they've become, in many ways, an extension of the family.
They are attentive
and supportive, communication is excellent, and the whole team is both dependable and professional. The support and services provided by Abney & Baker have genuinely made a real difference to Mum's ongoing wellbeing and to our peace of mind as a family - I'm honestly not sure what we would do without them.
Reply from Ian Willis, CEO and Founder at Abney & Baker - BathThank you so much for your lovely review. It means a great deal to know that our team's kindness, reliability and professionalism have made such a positive difference to your mum's wellbeing and to your family's peace of mind. We feel privileged to support your mum and truly appreciate your trust in us.
from Gaynor W (Daughter of Client) published on 23 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
My dad started needing additional care for Alzheimer's from Sept 2025. We have been pleased with all aspects of the service we have received from the team. We began with three visits a week. As my dad's needs have rapidly changed, it has been helpful to discuss with the team options for increased care.
Communication is excellent. We have good feedback online after each visit. We also have a family/carers book in the house to send notes to each other to ensure day-to-day issues are sorted out quickly. I have been impressed with the number of times the team has taken the initiative to sort a problem out or gone the extra mile to help. Having a small team that visits mean that they have got to know my dad really well. Changes in his health can be picked up quickly. They have had to use tact and diplomacy to work around my mum (who also has dementia) but have done this brilliantly to keep everyone happy. The team that visit are are cheerful, enthusiastic, positive, patient and professional
Reply from Ian Willis, CEO and Founder at Abney & Baker - BathThank you so much for your thoughtful review. We're very pleased to hear that you have been happy with all aspects of the service and that our team has been able to support your dad as his needs have changed. It means a great deal to know that our communication, continuity of care and proactive approach have made a positive difference for your family. We will be sure to share your kind words with the team.
from V S (Client) published on 23 March 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
I am happy with the service I use. The carers are friendly, helpful and cheerful.
Reply from Sarah Caulfield-Ware, Marketing at Abney & Baker - BathThank you so much for your kind review. We're so pleased to hear that you're happy with the service and that our carers have been friendly, helpful and cheerful. Your feedback means a lot to us.
from R T (Client) published on 24 November 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Excellent.
Reply from Ian Willis, CEO and Founder at Abney & Baker - MelkshamThanks so much for your 5* review, it means a lot to us, and we're so pleased you're so happy with the support.
from Maurice C (Client) assisted by family/friend published on 22 July 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
I would like to say a big thank you to my daughter and son for looking after me when I have vascular dementia. They then found Abney & Baker to look after me. The carers are very good and I think my life has been happy since.
Reply from Ian Willis, Founder & CEO at Abney & Baker - MelkshamThank you so much for taking the time to leave us such a positive review. We're always so please to hear about the impact our care and support has on not only our clients' physical but also emotional wellbeing.
from Enid S (Wife of Client) published on 24 June 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
I can recommend this company 100 per cent.
Very efficient and friendly.
My husband feels very safe with every member of staff.
Reply from Ian Willis, CEO and Founder at Abney & Baker - MelkshamThank you so much for taking the time to leave a review. We really do appreciate it. We're delighted to hear that you and your husband are so pleased with the service from our care and support team. I'll be sure to pass on your lovely feedback.
from S P (Client) published on 26 March 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Every carer we have visit is very helpful, understanding of our needs. Always willing to assist in our needs.
Reply from Ian Willis, CEO and Founder at Abney & Baker - MelkshamThank you so much for your kind words. We're so pleased to hear that our carers are supporting you with understanding and dedication. Your feedback means a lot to us.
from John C (Son of Client) published on 23 December 2024
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
My mother is 99 years old. She lives alone in a flat. Two years ago I discovered that Abney & Baker had opened a branch nearby and I asked them to start providing care for her. Mentally she is very capable but she has lost her sight and doesn't hear very well. Also, her mobility is quite poor. The family
is very satisfied with the quality of care that Abney & Baker are providing. She has three visits by carers every day. They talk with her and look after her flat. She likes the carers who visit and tells me all about them. I am confident that Abney & Baker are providing care and companionship to a high standard.
Reply from Ian Willis, CEO and Founder at Abney & Baker - MelkshamThank you so much for your wonderful review. We're honoured that you put your trust in us to support your mother and are delighted to hear that she's so happy with our team's care and companionship. It's heartwarming to know that she enjoys her time with our carers and feels so well cared for in her own home. Thank you again.
from Marcus C (Husband of Client) published on 13 November 2024
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Carers and management are very professional caring and interested. Care is second to none they have become like a family to my wife and myself. The support given to me has helped me cope with the situation my wife and I find ourselves in.
Reply from Ian Willis, CEO and Founder at Abney & Baker - MelkshamThank you so much for your positive review. We're pleased to hear that our team feels like family to you and your wife and that our support has helped you both. Your feedback means a lot to us, so thank you again.
from Clare B (Daughter of Client) published on 13 November 2024
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Abney & Baker have been extremely supportive, providing excellent care. Admin staff have always been available to provide advice and support.
Reply from Ian Willis, CEO and Founder at Abney & Baker - MelkshamThank you for taking the time to give your feedback. We're so glad to hear that our team are providing the high-quality support and care your loved one needs. Your words mean a lot to us, and we'll be sure to share them with the care team. Thanks again.
from J P (Daughter of Client) published on 23 August 2024
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Always cheerful and proactive in improving the care provided and adapting to person requirements. During the review process, Mum is always laughing and happy due to the management's positive and cheerful approach. Very kind service and always accommodating to Mum's needs.
Reply from Ian Willis, CEO and Founder at Abney & Baker - BathThank you so much for taking the time to leave us this fantastic review. We're so pleased the care and support is having such a positive impact on Mum.
from Claire F (Daughter of Client) published on 29 May 2024
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Having used that service for 6 months it has given me the reassurance knowing that the care provided to the service user is exceptional.
Reply from Ian Willis, CEO and Founder at Abney & Baker - MelkshamThanks so much for your lovely review. It really means a lot to us as a team that we're having such a positive effect on your whole family.
from Dorothy B (Client) published on 28 May 2024
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
I have found the service that I have received from all ladies who have cared for me very helpful and kind. Some ladies see what needs to be done, a few need me to ask them to do things.
from J W (Client) published on 15 May 2024
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
All the staff have been good and helpful and kind to me.
Reply from Ian Willis, CEO and Founder at Abney & Baker - BathThanks so much for taking the time to leave us a review. We're so pleased to hear about the positive difference our team is making.
from Bernadette K (Daughter of Client) published on 30 April 2024
Submitted via Website • Report
Overall Experience5.0 out of 5
From the first day that the carers started looking after my mother, they showed nothing but kindness, compassion and patience. They would do things just how my mother wanted them to be done as she could become agitated if things were not done how she would do them. The personal care delivered was also
to a high standard and the family was confident that our mother was in safe hands. All the carers were very vigilant with Mum's health issues, raising any concerns at an early opportunity. The relief I felt knowing that all the carers were on top of things was immense. It felt like the carers had become friends and my mother valued their company. Sadly we've had to stop using Abney & Baker as my mother has had to move into a nursing home.
Reply from Ian Williah, CEO and Founder at Abney & Baker - BathThank you for taking the time to leave such a lovely review. It really does mean so much to us to hear that the team delivered care and support to your mother at such a high standard. We wish her all the best in her new home.
from Christopher S (Husband of Client) published on 29 April 2024
Submitted via Website • Report
Overall Experience4.0 out of 5
Always cheerful and happy staff when they arrive.
The carers look after my wife very well ensuring she does not fall over and escort her around the house.
I couldn't wish for a better care company to look after my wife.
I feel very confident when I leave her with her carer while I leave the house
to work on my business.
Reply from Ian Willis, CEO and Founder at Abney & Baker - BathThanks so much for taking the time to leave such a positive review. It really does mean so much to us to know that we're having such a positive impact on both your lives.
Frequently Asked Questions about Abney & Baker Ltd
Costs for home care providers owned by Abney & Baker Ltd
Average costs for home care provided by Abney & Baker Ltd by care type provided. The fees are calculated using the starting hourly rate for Visiting Care and starting weekly rate for Live-in Care (if applicable) provided by Abney & Baker Ltd, based on 2 out of their 2 locations.
Type of Care Provided
Average Weekly Cost
Visiting Care (hourly)
£36.75
Live-in Care (weekly)
£1,695
Keep in mind that fees can vary between providers and factors such as specific needs and individual requirements can affect costs. For more information on domiciliary care fees across the UK and advice on how to pay, see our home care fees guide.
How many Agencies does Abney & Baker Ltd own?
Abney & Baker Ltd own 2 Agencies.
Which Abney & Baker Ltd Agencies have the highest review score?
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Abney & Baker Ltd to verify any information. View our terms and conditions.
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