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Home Care Provider Owned by Abney & Baker Ltd in Wiltshire

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9.7 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Abney & Baker Ltd in Wiltshire

Only the locations & reviews in Wiltshire for Abney & Baker Ltd are showing below.

View the details of all 2 locations (with 78 reviews) owned by Abney & Baker Ltd

Abney & Baker Ltd Locations in Wiltshire (1)

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1 Home Care Provider owned by Abney & Baker Ltd in Wiltshire
Abney & Baker - Melksham

Oakwood House, 7 Spa Road, Melksham SN12 7NP 

9.9 44 reviews
"I would like to say a big thank you to my daughter and son for looking after me when I have vascular dementia. They then found Abney &…"   Read all 44 reviews

Abney & Baker provide high-quality care services designed not only to support clients in living as happily, comfortably, and independently as possible in their own homes, but also to promote preventative care that helps maintain wellbeing and independence… Read more about Abney & Baker - Melksham

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £36.75 / hour
  • Live-in Care from £1,695 / week

Abney & Baker Ltd Reviews in Wiltshire (44)

9.7

Abney & Baker Ltd has a Group Review Score of 9.7 (9.703) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Abney & Baker Ltd must have a Review Score.

Overall Experience
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Review of

Abney & Baker - Melksham

from Maurice C (Client) assisted by family/friend published on 22 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to say a big thank you to my daughter and son for looking after me when I have vascular dementia. They then found Abney & Baker to look after me. The carers are very good and I think my life has been happy since.
Reply from Ian Willis, Founder & CEO at Abney & Baker - Melksham

Thank you so much for taking the time to leave us such a positive review. We're always so please to hear about the impact our care and support has on not only our clients' physical but also emotional wellbeing.

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Review of

Abney & Baker - Melksham

from Enid S (Wife of Client) published on 24 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can recommend this company 100 per cent.
Very efficient and friendly.
My husband feels very safe with every member of staff.
Reply from Ian Willis, CEO and Founder at Abney & Baker - Melksham

Thank you so much for taking the time to leave a review. We really do appreciate it. We're delighted to hear that you and your husband are so pleased with the service from our care and support team. I'll be sure to pass on your lovely feedback.

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Review of

Abney & Baker - Melksham

from S P (Client) published on 26 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every carer we have visit is very helpful, understanding of our needs. Always willing to assist in our needs.
Reply from Ian Willis, CEO and Founder at Abney & Baker - Melksham

Thank you so much for your kind words. We're so pleased to hear that our carers are supporting you with understanding and dedication. Your feedback means a lot to us.

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Review of

Abney & Baker - Melksham

from R T (Client) published on 20 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Abney & Baker provide an excellent service and professionally minded staff. They are always cheerful, helpful and caring. It's always a pleasure to see them as nothing is too much trouble.
Reply from Ian Willis, CEO and Founder at Abney & Baker - Melksham

Thank you for your kind words - we're delighted that our team's professionalism and care have made a such positive impact.

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Review of

Abney & Baker - Melksham

from John C (Son of Client) published on 23 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is 99 years old. She lives alone in a flat. Two years ago I discovered that Abney & Baker had opened a branch nearby and I asked them to start providing care for her. Mentally she is very capable but she has lost her sight and doesn't hear very well. Also, her mobility is quite poor. The family
is very satisfied with the quality of care that Abney & Baker are providing. She has three visits by carers every day. They talk with her and look after her flat. She likes the carers who visit and tells me all about them. I am confident that Abney & Baker are providing care and companionship to a high standard.
Reply from Ian Willis, CEO and Founder at Abney & Baker - Melksham

Thank you so much for your wonderful review. We're honoured that you put your trust in us to support your mother and are delighted to hear that she's so happy with our team's care and companionship. It's heartwarming to know that she enjoys her time with our carers and feels so well cared for in her own home. Thank you again.

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Review of

Abney & Baker - Melksham

from Marcus C (Husband of Client) published on 13 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers and management are very professional caring and interested. Care is second to none they have become like a family to my wife and myself. The support given to me has helped me cope with the situation my wife and I find ourselves in.
Reply from Ian Willis, CEO and Founder at Abney & Baker - Melksham

Thank you so much for your positive review. We're pleased to hear that our team feels like family to you and your wife and that our support has helped you both. Your feedback means a lot to us, so thank you again.

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Review of

Abney & Baker - Melksham

from Clare B (Daughter of Client) published on 13 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Abney & Baker have been extremely supportive, providing excellent care. Admin staff have always been available to provide advice and support.
Reply from Ian Willis, CEO and Founder at Abney & Baker - Melksham

Thank you for taking the time to give your feedback. We're so glad to hear that our team are providing the high-quality support and care your loved one needs. Your words mean a lot to us, and we'll be sure to share them with the care team. Thanks again.

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Review of

Abney & Baker - Melksham

from Thomas H (Client) assisted by family/friend published on 6 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the excellent service from Abney & Baker.
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Review of

Abney & Baker - Melksham

from Eddie M (Client) published on 6 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the whole experience very pleasant.
Everyone who came was delightful, pleasant and helpful.
I look forward to them coming.
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Review of

Abney & Baker - Melksham

from Claire F (Daughter of Client) published on 29 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having used that service for 6 months it has given me the reassurance knowing that the care provided to the service user is exceptional.
Reply from Ian Willis, CEO and Founder at Abney & Baker - Melksham

Thanks so much for your lovely review. It really means a lot to us as a team that we're having such a positive effect on your whole family.

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Review of

Abney & Baker - Melksham

from Dorothy B (Client) published on 28 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the service that I have received from all ladies who have cared for me very helpful and kind. Some ladies see what needs to be done, a few need me to ask them to do things.
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Review of

Abney & Baker - Melksham

from Stephen S (Client) published on 23 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very satisfied with the care given and find the carers very helpful and professional and very pleasant. As indicated we find the care excellent. Thank you all so much.
Reply from Ian Willis, CEO and Founder at Abney & Baker - Melksham

Thanks so much for taking the time to write this great review. We're so glad the care and support you're receiving are having such a positive impact.

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Review of

Abney & Baker - Melksham

from Alan F (Client) published on 19 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Your colleagues meet my requests which I feel are not unreasonable as one settled into a routine.
Reply from Ian Willis, CEO and Founder at Abney & Baker - Melksham

Thanks for taking the time to leave a positive review. We're really happy to hear our team are supporting you to continue living happily and independently at home.

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Review of

Abney & Baker - Melksham

from Linda V (Daughter of Client) published on 18 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Each carer has shown kindness and patience to my mother, even though Mum gets belligerent occasionally. If I need to contact the company there is an excellent emergency out-of-hours service.
Reply from Ian Willis, CEO and Founder at Abney & Baker - Melksham

Thanks so much for your lovely review. It means so much to hear how our team are making life better for your mother and your family.

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Review of

Abney & Baker - Melksham

from Denise B (Daughter of Client) published on 26 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with everything, carers have all been very helpful and patient with Mum.
Feedback re. any issues has been good.
Reply from Ian Willis, CEO at Abney & Baker - Melksham

Thank you so much for your great review. It means so much to hear what a difference the team has made to your mum.

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Review of

Abney & Baker - Melksham

from B D (Client) published on 15 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers were all helpful and patient. They all enjoyed working for this company.
Reply from Ian Willis, CEO at Abney & Baker - Melksham

Thanks so much for your positive feedback. We're so pleased you have had such a positive experience with our team.

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Review of

Abney & Baker - Melksham

from C S (Nephew of Client) published on 25 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service has been of great quality. It has been necessary to persevere with the care when the client was reluctant.
Reply from Ian Willis, Director at Abney & Baker - Melksham

Thank you for such a glowing review. We’re very grateful.

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Review of

Abney & Baker - Melksham

from D H (Client) published on 24 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly, chatty, helpful.
Reply from Ian Willis, Director at Abney & Baker - Melksham

Thank you! "Friendly, chatty, helpful." We're loving that!

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Review of

Abney & Baker - Melksham

from Mike C (Son of Client) published on 15 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
If you are looking for a compassionate, caring and professional team to care for an elderly loved one, then these guys are simply the best. All of the staff provided first-class care for our 97-year-old mother who passed away peacefully at home.
Reply from Ian Willis, Director at Abney & Baker - Melksham

Thank you so much for your review. We’re over the moon that you think we’re the best.

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Review of

Abney & Baker - Melksham

from R R (Niece of Client) published on 12 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During the last month, my aunt has had some additional medical issues so I have been staying with her. I have met a number of her carers and they have all been so friendly and kind to my aunt. I am so grateful for them contacting me when I have not been here and they have concerns over her. A very caring
and helpful team.
Reply from Ian Willis, Director at Abney & Baker - Melksham

Thank you so much for your lovely words. It's a pleasure to be able to support your aunt.

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Awards / Recognitions (4)

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