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Home Care Provider Owned by Abney & Baker Ltd in Bath & North East Somerset

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9.7 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Abney & Baker Ltd in Bath & North East Somerset

Only the locations & reviews in Bath & North East Somerset for Abney & Baker Ltd are showing below.

View the details of all 2 locations (with 78 reviews) owned by Abney & Baker Ltd

Abney & Baker Ltd Locations in Bath & North East Somerset (1)

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1 Home Care Provider owned by Abney & Baker Ltd in Bath & North East Somerset
Abney & Baker - Bath

20 Moorland Road, Bath BA2 3PW 

9.5 34 reviews
"Always cheerful and proactive in improving the care provided and adapting to person requirements. During the review process, Mum is always…"   Read all 34 reviews

Abney & Baker provide care services designed to support clients to live as happily, comfortably and independently as possible in their homes. From their offices in Bath and Melksham they serve clients across Bath, Keynsham, Saltford and West Wiltshire.… Read more about Abney & Baker - Bath

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £36.75 / hour
  • Live-in Care from £1,695 / week

Abney & Baker Ltd Reviews in Bath & North East Somerset (34)

9.7

Abney & Baker Ltd has a Group Review Score of 9.7 (9.703) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Abney & Baker Ltd must have a Review Score.

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Review of

Abney & Baker - Bath

from J P (Daughter of Client) published on 23 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always cheerful and proactive in improving the care provided and adapting to person requirements. During the review process, Mum is always laughing and happy due to the management's positive and cheerful approach. Very kind service and always accommodating to Mum's needs.
Reply from Ian Willis, CEO and Founder at Abney & Baker - Bath

Thank you so much for taking the time to leave us this fantastic review. We're so pleased the care and support is having such a positive impact on Mum.

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Review of

Abney & Baker - Bath

from J W (Client) published on 15 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff have been good and helpful and kind to me.
Reply from Ian Willis, CEO and Founder at Abney & Baker - Bath

Thanks so much for taking the time to leave us a review. We're so pleased to hear about the positive difference our team is making.

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Review of

Abney & Baker - Bath

from Bernadette K (Daughter of Client) published on 30 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the first day that the carers started looking after my mother, they showed nothing but kindness, compassion and patience. They would do things just how my mother wanted them to be done as she could become agitated if things were not done how she would do them. The personal care delivered was also
to a high standard and the family was confident that our mother was in safe hands. All the carers were very vigilant with Mum's health issues, raising any concerns at an early opportunity. The relief I felt knowing that all the carers were on top of things was immense. It felt like the carers had become friends and my mother valued their company. Sadly we've had to stop using Abney & Baker as my mother has had to move into a nursing home.
Reply from Ian Williah, CEO and Founder at Abney & Baker - Bath

Thank you for taking the time to leave such a lovely review. It really does mean so much to us to hear that the team delivered care and support to your mother at such a high standard. We wish her all the best in her new home.

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Review of

Abney & Baker - Bath

from Christopher S (Husband of Client) published on 29 April 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Always cheerful and happy staff when they arrive.
The carers look after my wife very well ensuring she does not fall over and escort her around the house.
I couldn't wish for a better care company to look after my wife.
I feel very confident when I leave her with her carer while I leave the house
to work on my business.
Reply from Ian Willis, CEO and Founder at Abney & Baker - Bath

Thanks so much for taking the time to leave such a positive review. It really does mean so much to us to know that we're having such a positive impact on both your lives.

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Review of

Abney & Baker - Bath

from Angela E (Daughter of Client) published on 25 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Abney & Baker are providing meal and shower support to my elderly mother and have been so flexible and accommodating at all times. They really do care and go above and beyond at every opportunity. Highly recommended.
Reply from Ian Willis, CEO and Founder at Abney & Baker - Bath

Thanks so much for the fantastic review. We're so pleased to hear that the support your mother is receiving from our team is making such a difference to her and your family. Thanks again.

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Review of

Abney & Baker - Bath

from Crista S (Client) published on 14 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The managers were exceptionally helpful, responsive, attentive and empathetic to our needs when looking for a carer. Super impressed with how well the company is organised and for the extremely flexible service they offer.
Reply from Ian Willis, Director at Abney & Baker - Bath

Thank you! We were so happy to read your review and we’re delighted that you think so highly of us and our service.

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Review of

Abney & Baker - Bath

from Nicola B (Daughter of Client) published on 30 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are friendly and caring. Nothing is too much trouble. Care staff take an interest in the individuals and seek to enhance the lives of people in their care by taking them out or helping with tasks around the home. The staff are always polite. Thank you.
Reply from Ian Willis, Director at Abney & Baker - Bath

Thank you so much. It was lovely to read your kind words about our carers.

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Review of

Abney & Baker - Bath

from Sue W (Niece of Client) published on 26 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are very attentive and communication is excellent whether it’s by text or by leaving notes. Absolutely all very friendly and engaging, very comfortable to work with. All requests are always observed and my aunty is clearly comfortable with all who help.
Reply from Ian Willis, Director at Abney & Baker - Bath

Thank you so much for your positive review. I am so pleased we are providing the attentive care you are looking for.

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Review of

Abney & Baker - Bath

from Helen C (Daughter of Client) published on 3 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Reliable individualised personal care. Listens to clients and supports them in whatever they need. They show kindness, compassion and dedication to their job. They have staff that clearly enjoy their job.
Reply from Ian Willis, Director at Abney & Baker - Bath

Thank you so much for your review. We’re all delighted we’ve made such a positive impact.

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Review of

Abney & Baker - Bath

from Leslie V (Client) published on 25 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've nothing much to say except the service and the people that do it are brilliant. I just cannot believe how different my home looks after my weekly visit and I would have no hesitation in recommending them to anybody if needed. Once again a big thank you for an excellent service.
Reply from Ian Willis, Director at Abney & Baker - Bath

I just wanted to say thank you for taking the time to leave a fantastic 5-star review of our service.
Your kind words really made our day and we are over the moon to hear that you had such a positive experience.

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Review of

Abney & Baker - Bath

from Joanne H (Daughter of Client) published on 21 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I first knocked on the door of the office, I was warmly welcomed. The team swiftly put 3 nurses a day to call upon my mother and take care of her. In every way from good manners, empathy, understanding and kindness the team has made my mother's days brighter. I could not have managed to keep Mum
at home without the special care provided. Her dignity and staying in her own home, have been the view of all our family. We all feel very lucky indeed, as the care is excellent on every level and in every way. Thank you.
Reply from Ian Willis, Director at Abney & Baker - Bath

Thank you so much for taking the time to write such a lovely review. This is everything we aspire to be as a care company.
The whole team will be delighted.

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Review of

Abney & Baker - Bath

from Angela O (Daughter of Client) published on 1 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very grateful to have the support of Abney & Baker in caring for my mother. She needs support but does not want it and can be quite difficult. Throughout Abney & Baker have shown great understanding and have been brilliant helping my mother. I know that I can rely on their support and I
am very grateful that I can be assured they are always there.
Reply from Ian Willis, Director at Abney & Baker - Bath

Thank you so much for sharing your thoughts about our care service. We're delighted that we've been able to provide the support your mother needs in a sensitive and empathetic manner. We'll be sure to share your feedback with the whole team.

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Review of

Abney & Baker - Bath

from B H (Wife of Client) published on 1 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would recommend Abney & Baker as a complete agency in every way. Their care and support is excellent. My life has become more bearable with their help.
Reply from Ian Willis, Director at Abney & Baker - Bath

I am so glad we've been able to make life better for you. Thank you so much for your kind words.

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Review of

Abney & Baker - Bath

from H C (Daughter of Client) published on 31 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was very impressed with the care provided by the Bath care team. They were professional, kind and reassuring. Contact was easy and nothing was too much trouble. Unfortunately, she has now had to go into full-time care now due to falls, but with their help, we were able to keep her in her own home
for much longer than we anticipated. We are extremely grateful for all their help. We would highly recommend them.
Reply from Ian Willis, Director at Abney & Baker - Bath

Thank you so much for your very kind words. We're all delighted to hear that you think so highly of our service and our team.

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Review of

Abney & Baker - Bath

from Cherrie B (Daughter of Client) published on 3 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very pleased with the overall quality and level of care Mum is getting from the Abney & Baker team. Mum's much happier and settled and is taking her medication much more readily and regularly, which has contributed significantly to her overall health and wellbeing. The carers are friendly and
engage her in conversation about her family - which she loves. Communication levels are good, and we feel much happier in knowing that Mum is having regular visits, as she has Alzheimer's. All in all a very positive experience.
Reply from Ian Willis, Director at Abney & Baker - Bath

Thank you so much for your positive feedback.
It's fantastic to hear we're making life better for your Mum and for you.
I'll be sure to share your feedback with the care team. They'll be delighted.

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Review of

Abney & Baker - Bath

from S N (Son of Client) published on 2 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very pleased with the care provided to my father under difficult circumstances. Also as my mother is becoming tired and incapacitated due to the onset of rheumatism and arthritis they have been helpful to her whilst respecting her independent inclination. However, because of this tendency
on behalf of Mum, it is easy to be dissuaded from just getting on and doing. I'm finding this. I'm now not so much offering to do things but just doing them. It's difficult though because Mum gets irritated by others doing what she sees as her duties.
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Review of

Abney & Baker - Bath

from M H (Client) published on 22 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thanks to the support from Abney & Baker I have made a vast improvement in my life.
Reply from Ian Willis, Director at Abney & Baker - Bath

Thank you so much for taking the time to review us. I’m so pleased that we’re able to make such a difference to your life.

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Review of

Abney & Baker - Bath

from A R (Husband of Client) published on 28 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the present economic climate, the standard of care delivered is commendable. The carers provide a twice-daily, friendly, cheerful, and empathetic visit for the client and it is much appreciated by the client's husband. I am often impressed by the carer's ability to notice even minor changes in the
client's condition and their care to record them in their reports. This is not the cheapest of services but as far as this husband is concerned, it is money well spent.
Reply from Ian Willis, Director at Abney & Baker - Bath

Thank you so much for sharing your thoughts about our service. I’m very pleased that we are providing a service that is appreciated by you both and I’m delighted that you feel you would be happy to recommend us to others. That, after all, is the best feedback on the quality of our service.

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Review of

Abney & Baker - Bath

from C W (Daughter of Client) published on 7 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has dementia and has support regularly in administering medication and checking she is okay, as she lives alone. Mum says the staff couldn't be more helpful. They are polite, caring and respectful. She feels happy to have them in her home and as her daughter, I value their kindness to her.
Reply from Sarah Caulfield-Ware, Team Member at Abney & Baker - Bath

Thank you so much for your lovely review. We're so glad that your mother is happy with the support we're providing and also the peace of mind it brings you.

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Review of

Abney & Baker - Bath

from Allison M (Daughter of Client) published on 7 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been really happy with the friendly care she has received from her lovely carers. This is her first experience of care at home and she was nervous at the prospect of having strangers in the house. Abney & Baker have been very accommodating to her needs and fitting in with her preferred schedule
of a late start in the mornings.
Reply from Sarah Caulfield-Ware, Team Member at Abney & Baker - Bath

Thank you for your great review. It's so lovely to hear your mum has had such a positive experience, we're so glad we could give her that reassurance and are more than happy to be flexible to suit her needs.

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Awards / Recognitions (4)

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