Abney & Baker - Bath

20 Moorland Road, Bath BA2 3PW
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9.6 37 Reviews
  • Abney & Baker - Bath, Bath
Abney & Baker provide care services designed to support clients to live as happily, comfortably and independently as possible in their homes. From their offices in Bath and Melksham they serve clients across Bath, Keynsham, Saltford and West Wiltshire.

They are a highly regarded provider of support and care to older people, clients with learning difficulties and those with illnesses or injuries that require extra support to maintain their independence.

Just as importantly as providing practical hands-on care, staff also provide mental and emotional support, encouraging clients to do as much for themselves as they can.

The pride themselves on caring for their carers as much as they do their clients. Their carers feel valued and supported so can deliver the best quality care and support to your loved one.
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Care Provided by Abney & Baker - Bath

Types of Home Care

  • Visiting Care
  • Live-in Care
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £36.75 – £40.95
  • Weekly Live-in Care Fees: £1695 – £1995

To help make sure you have all the information you need to make a decision, one of our Client Support Managers will meet you for a Support Plan Design visit. At the time, we will discuss the support you want and design a care plan that will ensure your needs are met in the most cost effective way for you.

Contact Abney & Baker - Bath to confirm what's included and receive a personalised quote based on your needs.

Contact Abney & Baker - Bath to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Abney & Baker - Bath to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Kristy Dagger (Registered Manager)

Abney & Baker - Bath Reviews (37)

9.6

Abney & Baker - Bath has a Review Score of 9.6 (9.588) out of 10, based on 8 reviews in the last 2 years.
Over all time Abney & Baker - Bath has 37 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Abney & Baker - Bath
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Total of 37, showing 1-20
Review from Doug L (Son of Client) published on 10 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Abney & Baker provide consistently kind, reliable, and respectful care for my elderly mum. Every carer treats her with patience and genuine warmth, and they always take the time to make sure she feels comfortable. Over time, they've become, in many ways, an extension of the family.


They are attentive

and supportive, communication is excellent, and the whole team is both dependable and professional. The support and services provided by Abney & Baker have genuinely made a real difference to Mum's ongoing wellbeing and to our peace of mind as a family - I'm honestly not sure what we would do without them.
Reply from Ian Willis, CEO and Founder at Abney & Baker - BathThank you so much for your lovely review. It means a great deal to know that our team's kindness, reliability and professionalism have made such a positive difference to your mum's wellbeing and to your family's peace of mind. We feel privileged to support your mum and truly appreciate your trust in us.
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Review from Gaynor W (Daughter of Client) published on 23 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad started needing additional care for Alzheimer's from Sept 2025. We have been pleased with all aspects of the service we have received from the team. We began with three visits a week. As my dad's needs have rapidly changed, it has been helpful to discuss with the team options for increased care.
Communication is excellent. We have good feedback online after each visit. We also have a family/carers book in the house to send notes to each other to ensure day-to-day issues are sorted out quickly. I have been impressed with the number of times the team has taken the initiative to sort a problem out or gone the extra mile to help. Having a small team that visits mean that they have got to know my dad really well. Changes in his health can be picked up quickly. They have had to use tact and diplomacy to work around my mum (who also has dementia) but have done this brilliantly to keep everyone happy. The team that visit are are cheerful, enthusiastic, positive, patient and professional
Reply from Ian Willis, CEO and Founder at Abney & Baker - BathThank you so much for your thoughtful review. We're very pleased to hear that you have been happy with all aspects of the service and that our team has been able to support your dad as his needs have changed. It means a great deal to know that our communication, continuity of care and proactive approach have made a positive difference for your family. We will be sure to share your kind words with the team.
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Review from V S (Client) published on 23 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy with the service I use. The carers are friendly, helpful and cheerful.
Reply from Sarah Caulfield-Ware, Marketing at Abney & Baker - BathThank you so much for your kind review. We're so pleased to hear that you're happy with the service and that our carers have been friendly, helpful and cheerful. Your feedback means a lot to us.
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Review from J P (Daughter of Client) published on 23 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always cheerful and proactive in improving the care provided and adapting to person requirements. During the review process, Mum is always laughing and happy due to the management's positive and cheerful approach. Very kind service and always accommodating to Mum's needs.
Reply from Ian Willis, CEO and Founder at Abney & Baker - BathThank you so much for taking the time to leave us this fantastic review. We're so pleased the care and support is having such a positive impact on Mum.
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Review from J W (Client) published on 15 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff have been good and helpful and kind to me.
Reply from Ian Willis, CEO and Founder at Abney & Baker - BathThanks so much for taking the time to leave us a review. We're so pleased to hear about the positive difference our team is making.
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Review from Bernadette K (Daughter of Client) published on 30 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the first day that the carers started looking after my mother, they showed nothing but kindness, compassion and patience. They would do things just how my mother wanted them to be done as she could become agitated if things were not done how she would do them. The personal care delivered was also
to a high standard and the family was confident that our mother was in safe hands. All the carers were very vigilant with Mum's health issues, raising any concerns at an early opportunity. The relief I felt knowing that all the carers were on top of things was immense. It felt like the carers had become friends and my mother valued their company. Sadly we've had to stop using Abney & Baker as my mother has had to move into a nursing home.
Reply from Ian Williah, CEO and Founder at Abney & Baker - BathThank you for taking the time to leave such a lovely review. It really does mean so much to us to hear that the team delivered care and support to your mother at such a high standard. We wish her all the best in her new home.
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Review from Christopher S (Husband of Client) published on 29 April 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Always cheerful and happy staff when they arrive.
The carers look after my wife very well ensuring she does not fall over and escort her around the house.
I couldn't wish for a better care company to look after my wife.
I feel very confident when I leave her with her carer while I leave the house
to work on my business.
Reply from Ian Willis, CEO and Founder at Abney & Baker - BathThanks so much for taking the time to leave such a positive review. It really does mean so much to us to know that we're having such a positive impact on both your lives.
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Review from Angela E (Daughter of Client) published on 25 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Abney & Baker are providing meal and shower support to my elderly mother and have been so flexible and accommodating at all times. They really do care and go above and beyond at every opportunity. Highly recommended.
Reply from Ian Willis, CEO and Founder at Abney & Baker - BathThanks so much for the fantastic review. We're so pleased to hear that the support your mother is receiving from our team is making such a difference to her and your family. Thanks again.
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Review from Crista S (Client) published on 14 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The managers were exceptionally helpful, responsive, attentive and empathetic to our needs when looking for a carer. Super impressed with how well the company is organised and for the extremely flexible service they offer.
Reply from Ian Willis, Director at Abney & Baker - BathThank you! We were so happy to read your review and we’re delighted that you think so highly of us and our service.
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Review from Nicola B (Daughter of Client) published on 30 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are friendly and caring. Nothing is too much trouble. Care staff take an interest in the individuals and seek to enhance the lives of people in their care by taking them out or helping with tasks around the home. The staff are always polite. Thank you.
Reply from Ian Willis, Director at Abney & Baker - BathThank you so much. It was lovely to read your kind words about our carers.
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Review from Sue W (Niece of Client) published on 26 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are very attentive and communication is excellent whether it’s by text or by leaving notes. Absolutely all very friendly and engaging, very comfortable to work with. All requests are always observed and my aunty is clearly comfortable with all who help.
Reply from Ian Willis, Director at Abney & Baker - BathThank you so much for your positive review. I am so pleased we are providing the attentive care you are looking for.
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Review from Helen C (Daughter of Client) published on 3 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Reliable individualised personal care. Listens to clients and supports them in whatever they need. They show kindness, compassion and dedication to their job. They have staff that clearly enjoy their job.
Reply from Ian Willis, Director at Abney & Baker - BathThank you so much for your review. We’re all delighted we’ve made such a positive impact.
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Review from Leslie V (Client) published on 25 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've nothing much to say except the service and the people that do it are brilliant. I just cannot believe how different my home looks after my weekly visit and I would have no hesitation in recommending them to anybody if needed. Once again a big thank you for an excellent service.
Reply from Ian Willis, Director at Abney & Baker - BathI just wanted to say thank you for taking the time to leave a fantastic 5-star review of our service.
Your kind words really made our day and we are over the moon to hear that you had such a positive experience.
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Review from Joanne H (Daughter of Client) published on 21 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I first knocked on the door of the office, I was warmly welcomed. The team swiftly put 3 nurses a day to call upon my mother and take care of her. In every way from good manners, empathy, understanding and kindness the team has made my mother's days brighter. I could not have managed to keep Mum
at home without the special care provided. Her dignity and staying in her own home, have been the view of all our family. We all feel very lucky indeed, as the care is excellent on every level and in every way. Thank you.
Reply from Ian Willis, Director at Abney & Baker - BathThank you so much for taking the time to write such a lovely review. This is everything we aspire to be as a care company.
The whole team will be delighted.
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Review from Angela O (Daughter of Client) published on 1 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very grateful to have the support of Abney & Baker in caring for my mother. She needs support but does not want it and can be quite difficult. Throughout Abney & Baker have shown great understanding and have been brilliant helping my mother. I know that I can rely on their support and I
am very grateful that I can be assured they are always there.
Reply from Ian Willis, Director at Abney & Baker - BathThank you so much for sharing your thoughts about our care service. We're delighted that we've been able to provide the support your mother needs in a sensitive and empathetic manner. We'll be sure to share your feedback with the whole team.
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Review from B H (Wife of Client) published on 1 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would recommend Abney & Baker as a complete agency in every way. Their care and support is excellent. My life has become more bearable with their help.
Reply from Ian Willis, Director at Abney & Baker - BathI am so glad we've been able to make life better for you. Thank you so much for your kind words.
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Review from H C (Daughter of Client) published on 31 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was very impressed with the care provided by the Bath care team. They were professional, kind and reassuring. Contact was easy and nothing was too much trouble. Unfortunately, she has now had to go into full-time care now due to falls, but with their help, we were able to keep her in her own home
for much longer than we anticipated. We are extremely grateful for all their help. We would highly recommend them.
Reply from Ian Willis, Director at Abney & Baker - BathThank you so much for your very kind words. We're all delighted to hear that you think so highly of our service and our team.
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Review from Cherrie B (Daughter of Client) published on 3 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very pleased with the overall quality and level of care Mum is getting from the Abney & Baker team. Mum's much happier and settled and is taking her medication much more readily and regularly, which has contributed significantly to her overall health and wellbeing. The carers are friendly and
engage her in conversation about her family - which she loves. Communication levels are good, and we feel much happier in knowing that Mum is having regular visits, as she has Alzheimer's. All in all a very positive experience.
Reply from Ian Willis, Director at Abney & Baker - BathThank you so much for your positive feedback.
It's fantastic to hear we're making life better for your Mum and for you.
I'll be sure to share your feedback with the care team. They'll be delighted.
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Review from S N (Son of Client) published on 2 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very pleased with the care provided to my father under difficult circumstances. Also as my mother is becoming tired and incapacitated due to the onset of rheumatism and arthritis they have been helpful to her whilst respecting her independent inclination. However, because of this tendency
on behalf of Mum, it is easy to be dissuaded from just getting on and doing. I'm finding this. I'm now not so much offering to do things but just doing them. It's difficult though because Mum gets irritated by others doing what she sees as her duties.
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Review from M H (Client) published on 22 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thanks to the support from Abney & Baker I have made a vast improvement in my life.
Reply from Ian Willis, Director at Abney & Baker - BathThank you so much for taking the time to review us. I’m so pleased that we’re able to make such a difference to your life.
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Current Review Score: 9.6 (9.588)

Overview of Review Score

The Review Score of 9.6 (9.588) out of 10 for Abney & Baker - Bath is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.938 for Abney & Baker - Bath is calculated as follows: ( (45 Excellents x 5) + (3 Goods x 4) ) ÷ 48 Ratings = 4.938
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Abney & Baker - Bath is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 = 4.65
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (4)

Meet the Team (3)

Debbie

Debbie House

Job Title: Business Manager

Debbie manages both our West Wiltshire and Bath teams.

Kristy

Kristy Dagger

Job Title: Registered Manager

Client Support Manager at our Bath branch covering Bath & North East Somerset.

Katie

Katie Hutchinson

Job Title: Deputy Community Support Manager Joined: 2025

Supporting clients across Bath & North East Somerset.

Frequently Asked Questions about Abney & Baker - Bath

How many Carers does Abney & Baker - Bath employ?

Abney & Baker - Bath employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Abney & Baker - Bath to verify any information. View our terms and conditions. Abney & Baker - Bath has an Enhanced Service - more info.