Submit a Review for Abney & Baker - Bath
20 Moorland Road, Bath, BA2 3PW
View full details of Abney & Baker - BathLatest Reviews for Abney & Baker - Bath
10 April 2026
Abney & Baker provide consistently kind, reliable, and respectful care for my elderly mum. Every carer treats her with patience and genuine warmth, and they always take the time to make sure she feels comfortable. Over time, they've become, in many ways, an extension of the family.
They are
attentive and supportive, communication is excellent, and the whole team is both dependable and professional. The support and services provided by Abney & Baker have genuinely made a real difference to Mum's ongoing wellbeing and to our peace of mind as a family - I'm honestly not sure what we would do without them.
23 March 2026
My dad started needing additional care for Alzheimer's from Sept 2025. We have been pleased with all aspects of the service we have received from the team. We began with three visits a week. As my dad's needs have rapidly changed, it has been helpful to discuss with the team options for increased
care. Communication is excellent. We have good feedback online after each visit. We also have a family/carers book in the house to send notes to each other to ensure day-to-day issues are sorted out quickly. I have been impressed with the number of times the team has taken the initiative to sort a problem out or gone the extra mile to help. Having a small team that visits mean that they have got to know my dad really well. Changes in his health can be picked up quickly. They have had to use tact and diplomacy to work around my mum (who also has dementia) but have done this brilliantly to keep everyone happy. The team that visit are are cheerful, enthusiastic, positive, patient and professional
23 March 2026
I am happy with the service I use. The carers are friendly, helpful and cheerful.
23 August 2024
Always cheerful and proactive in improving the care provided and adapting to person requirements. During the review process, Mum is always laughing and happy due to the management's positive and cheerful approach. Very kind service and always accommodating to Mum's needs.
15 May 2024
All the staff have been good and helpful and kind to me.
30 April 2024
From the first day that the carers started looking after my mother, they showed nothing but kindness, compassion and patience. They would do things just how my mother wanted them to be done as she could become agitated if things were not done how she would do them. The personal care delivered was
also to a high standard and the family was confident that our mother was in safe hands. All the carers were very vigilant with Mum's health issues, raising any concerns at an early opportunity. The relief I felt knowing that all the carers were on top of things was immense. It felt like the carers had become friends and my mother valued their company. Sadly we've had to stop using Abney & Baker as my mother has had to move into a nursing home.
29 April 2024
Always cheerful and happy staff when they arrive.
The carers look after my wife very well ensuring she does not fall over and escort her around the house.
I couldn't wish for a better care company to look after my wife.
I feel very confident when I leave her with her carer while I leave the house
to work on my business.
25 April 2024
Abney & Baker are providing meal and shower support to my elderly mother and have been so flexible and accommodating at all times. They really do care and go above and beyond at every opportunity. Highly recommended.
14 August 2023
The managers were exceptionally helpful, responsive, attentive and empathetic to our needs when looking for a carer. Super impressed with how well the company is organised and for the extremely flexible service they offer.
30 May 2023
The staff are friendly and caring. Nothing is too much trouble. Care staff take an interest in the individuals and seek to enhance the lives of people in their care by taking them out or helping with tasks around the home. The staff are always polite. Thank you.
26 May 2023
Staff are very attentive and communication is excellent whether it’s by text or by leaving notes. Absolutely all very friendly and engaging, very comfortable to work with. All requests are always observed and my aunty is clearly comfortable with all who help.
03 May 2023
Reliable individualised personal care. Listens to clients and supports them in whatever they need. They show kindness, compassion and dedication to their job. They have staff that clearly enjoy their job.
25 March 2023
I've nothing much to say except the service and the people that do it are brilliant. I just cannot believe how different my home looks after my weekly visit and I would have no hesitation in recommending them to anybody if needed. Once again a big thank you for an excellent service.
21 March 2023
When I first knocked on the door of the office, I was warmly welcomed. The team swiftly put 3 nurses a day to call upon my mother and take care of her. In every way from good manners, empathy, understanding and kindness the team has made my mother's days brighter. I could not have managed to keep
Mum at home without the special care provided. Her dignity and staying in her own home, have been the view of all our family. We all feel very lucky indeed, as the care is excellent on every level and in every way. Thank you.
01 February 2023
I have been very grateful to have the support of Abney & Baker in caring for my mother. She needs support but does not want it and can be quite difficult. Throughout Abney & Baker have shown great understanding and have been brilliant helping my mother. I know that I can rely on their support and I
am very grateful that I can be assured they are always there.
01 February 2023
I would recommend Abney & Baker as a complete agency in every way. Their care and support is excellent. My life has become more bearable with their help.
31 October 2022
I was very impressed with the care provided by the Bath care team. They were professional, kind and reassuring. Contact was easy and nothing was too much trouble. Unfortunately, she has now had to go into full-time care now due to falls, but with their help, we were able to keep her in her own home
for much longer than we anticipated. We are extremely grateful for all their help. We would highly recommend them.
03 March 2022
We are very pleased with the overall quality and level of care Mum is getting from the Abney & Baker team. Mum's much happier and settled and is taking her medication much more readily and regularly, which has contributed significantly to her overall health and wellbeing. The carers are friendly and
engage her in conversation about her family - which she loves. Communication levels are good, and we feel much happier in knowing that Mum is having regular visits, as she has Alzheimer's. All in all a very positive experience.
02 March 2022
I have been very pleased with the care provided to my father under difficult circumstances. Also as my mother is becoming tired and incapacitated due to the onset of rheumatism and arthritis they have been helpful to her whilst respecting her independent inclination. However, because of this
tendency on behalf of Mum, it is easy to be dissuaded from just getting on and doing. I'm finding this. I'm now not so much offering to do things but just doing them. It's difficult though because Mum gets irritated by others doing what she sees as her duties.
22 October 2021
Thanks to the support from Abney & Baker I have made a vast improvement in my life.
Latest Reviews for Abney & Baker - Bath
10 April 2026
Abney & Baker provide consistently kind, reliable, and respectful care for my elderly mum. Every carer treats her with patience and genuine warmth, and they always take the time to make sure she feels comfortable. Over time, they've become, in many ways, an extension of the family.
They are
attentive and supportive, communication is excellent, and the whole team is both dependable and professional. The support and services provided by Abney & Baker have genuinely made a real difference to Mum's ongoing wellbeing and to our peace of mind as a family - I'm honestly not sure what we would do without them.
23 March 2026
My dad started needing additional care for Alzheimer's from Sept 2025. We have been pleased with all aspects of the service we have received from the team. We began with three visits a week. As my dad's needs have rapidly changed, it has been helpful to discuss with the team options for increased
care. Communication is excellent. We have good feedback online after each visit. We also have a family/carers book in the house to send notes to each other to ensure day-to-day issues are sorted out quickly. I have been impressed with the number of times the team has taken the initiative to sort a problem out or gone the extra mile to help. Having a small team that visits mean that they have got to know my dad really well. Changes in his health can be picked up quickly. They have had to use tact and diplomacy to work around my mum (who also has dementia) but have done this brilliantly to keep everyone happy. The team that visit are are cheerful, enthusiastic, positive, patient and professional
23 March 2026
I am happy with the service I use. The carers are friendly, helpful and cheerful.
23 August 2024
Always cheerful and proactive in improving the care provided and adapting to person requirements. During the review process, Mum is always laughing and happy due to the management's positive and cheerful approach. Very kind service and always accommodating to Mum's needs.
15 May 2024
All the staff have been good and helpful and kind to me.
30 April 2024
From the first day that the carers started looking after my mother, they showed nothing but kindness, compassion and patience. They would do things just how my mother wanted them to be done as she could become agitated if things were not done how she would do them. The personal care delivered was
also to a high standard and the family was confident that our mother was in safe hands. All the carers were very vigilant with Mum's health issues, raising any concerns at an early opportunity. The relief I felt knowing that all the carers were on top of things was immense. It felt like the carers had become friends and my mother valued their company. Sadly we've had to stop using Abney & Baker as my mother has had to move into a nursing home.
29 April 2024
Always cheerful and happy staff when they arrive.
The carers look after my wife very well ensuring she does not fall over and escort her around the house.
I couldn't wish for a better care company to look after my wife.
I feel very confident when I leave her with her carer while I leave the house
to work on my business.
25 April 2024
Abney & Baker are providing meal and shower support to my elderly mother and have been so flexible and accommodating at all times. They really do care and go above and beyond at every opportunity. Highly recommended.
14 August 2023
The managers were exceptionally helpful, responsive, attentive and empathetic to our needs when looking for a carer. Super impressed with how well the company is organised and for the extremely flexible service they offer.
30 May 2023
The staff are friendly and caring. Nothing is too much trouble. Care staff take an interest in the individuals and seek to enhance the lives of people in their care by taking them out or helping with tasks around the home. The staff are always polite. Thank you.
26 May 2023
Staff are very attentive and communication is excellent whether it’s by text or by leaving notes. Absolutely all very friendly and engaging, very comfortable to work with. All requests are always observed and my aunty is clearly comfortable with all who help.
03 May 2023
Reliable individualised personal care. Listens to clients and supports them in whatever they need. They show kindness, compassion and dedication to their job. They have staff that clearly enjoy their job.
25 March 2023
I've nothing much to say except the service and the people that do it are brilliant. I just cannot believe how different my home looks after my weekly visit and I would have no hesitation in recommending them to anybody if needed. Once again a big thank you for an excellent service.
21 March 2023
When I first knocked on the door of the office, I was warmly welcomed. The team swiftly put 3 nurses a day to call upon my mother and take care of her. In every way from good manners, empathy, understanding and kindness the team has made my mother's days brighter. I could not have managed to keep
Mum at home without the special care provided. Her dignity and staying in her own home, have been the view of all our family. We all feel very lucky indeed, as the care is excellent on every level and in every way. Thank you.
01 February 2023
I have been very grateful to have the support of Abney & Baker in caring for my mother. She needs support but does not want it and can be quite difficult. Throughout Abney & Baker have shown great understanding and have been brilliant helping my mother. I know that I can rely on their support and I
am very grateful that I can be assured they are always there.
01 February 2023
I would recommend Abney & Baker as a complete agency in every way. Their care and support is excellent. My life has become more bearable with their help.
31 October 2022
I was very impressed with the care provided by the Bath care team. They were professional, kind and reassuring. Contact was easy and nothing was too much trouble. Unfortunately, she has now had to go into full-time care now due to falls, but with their help, we were able to keep her in her own home
for much longer than we anticipated. We are extremely grateful for all their help. We would highly recommend them.
03 March 2022
We are very pleased with the overall quality and level of care Mum is getting from the Abney & Baker team. Mum's much happier and settled and is taking her medication much more readily and regularly, which has contributed significantly to her overall health and wellbeing. The carers are friendly and
engage her in conversation about her family - which she loves. Communication levels are good, and we feel much happier in knowing that Mum is having regular visits, as she has Alzheimer's. All in all a very positive experience.
02 March 2022
I have been very pleased with the care provided to my father under difficult circumstances. Also as my mother is becoming tired and incapacitated due to the onset of rheumatism and arthritis they have been helpful to her whilst respecting her independent inclination. However, because of this
tendency on behalf of Mum, it is easy to be dissuaded from just getting on and doing. I'm finding this. I'm now not so much offering to do things but just doing them. It's difficult though because Mum gets irritated by others doing what she sees as her duties.
22 October 2021
Thanks to the support from Abney & Baker I have made a vast improvement in my life.