Abney & Baker - Bath

20 Moorland Road, Bath BA2 3PW
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9.5 34 Reviews
  • Abney & Baker - Bath, Bath
Abney & Baker provide care services designed to support clients to live as happily, comfortably and independently as possible in their homes. From their offices in Bath and Melksham they serve clients across Bath, Keynsham, Saltford and West Wiltshire.

They are a highly regarded provider of support and care to older people, clients with learning difficulties and those with illnesses or injuries that require extra support to maintain their independence.

Just as importantly as providing practical hands-on care, staff also provide mental and emotional support, encouraging clients to do as much for themselves as they can.

The pride themselves on caring for their carers as much as they do their clients. Their carers feel valued and supported so can deliver the best quality care and support to your loved one.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £36.75 – £40.95
  • Weekly Live-in Care Fees: £1695 – £1995

To help make sure you have all the information you need to make a decision, one of our Client Support Managers will meet you for a Support Plan Design visit. At the time, we will discuss the support you want and design a care plan that will ensure your needs are met in the most cost effective way for you.

These prices are only a guideline, please contact Abney & Baker - Bath to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Kristy Dagger (Registered Manager)

Abney & Baker - Bath Reviews (34)

9.5

Abney & Baker - Bath has a Review Score of 9.5 (9.467) out of 10, based on 5 reviews in the last 2 years.
Over all time Abney & Baker - Bath has 34 reviews.

Overall Experience
  • 30
  • 4
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Date Published
  • 34
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  • 5
  • 29
Reviewer Connection to Abney & Baker - Bath
  • 12
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  • 6
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  • 1
  • 1
Total of 34, showing 21-34
Review from D K (Son of Client) published on 17 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Reliable and always able to help in a crisis.
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  • Treated with Dignity
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Review from Donald W (Husband of Client) published on 9 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Abney & Baker have been looking after my wife for several years. Their conduct has been exemplary and we have never had cause for complaint. If it were not for Abney & Baker we would have had no visitors for months except for our son who brings our groceries once a week. They are always cheerful and
friendly.
Reply from Ian Willis, Director at Abney & Baker - Bath

Thank you so much for your kind words. I’m so glad we were able to bring a little cheer into your home over the past months of lockdown.

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Review from G G (Client) published on 1 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault the care and carers over the past year. They are a blessing to me. I hope this can continue.
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Review from M H (Client) published on 1 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The support from the carers has been for me 5x plus. Without my carers don't think to be honest that I would not have taken a serious attempt on my life. Therefore I could 100% commend Abney & Bakers support.
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Review from Ann C (Daughter of Client) published on 14 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum has been with this care company for nearly one year. The carers are all brilliant and excellent with my Mum. I just like to say thank you so much for all that you do.
Reply from Ian Willis, Director at Abney & Baker - Bath

You’re very welcome. I’m delighted we’re having such a positive impact. Thank you for your kind words which I’ll be sure to pass on to the team.

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Review from J D (Mother of Client) published on 30 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care has enabled my daughter to have good social interaction. This is much needed also helpful to me. The care also helps boost her self-confidence.
Reply from Ian Willis, Director at Abney & Baker - Bath

That’s so good to hear. I’m very pleased that we’re a support to both of you. Thank you for your wonderful feedback.

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Review from B P (Client) published on 30 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
How very nice to be greeted with a pleasant smile. The carers are so helpful and kind. Thank you for finding them. They feel like my family.
Reply from Ian Willis, Director at Abney & Baker - Bath

Thank you for your kind words. I’m very happy to hear that you feel so comfortable with our Carers. I’ll be sure to let them know.

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Review from J P (Client) assisted by family/friend published on 11 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers who visit me are polite, pleasant and very helpful. They are very respectful of both me and my home.
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Review from C B (Wife of Client) published on 13 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been a client for about 2 1/2 years. He needs some help with showering and dressing having mental, physical and sight impairment. Abney & Baker carers have been very kind and helpful, though we experience a considerable change over of staff. They also helped at lunchtime when I was unable
to give him his meal.
Reply from Ian Willis at Abney & Baker - Bath

Thank you for taking the time to review our service. I'm pleased to hear that you think highly of our carers and would be happy to recommend us.

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Review from John M (Husband of Client) published on 10 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All carers are efficient but in our experience two are excellent and very helpful. Without them, we could not manage to stay at home.
Reply from Ian Willis at Abney & Baker - Bath

Thank you so much. We love being able to support you both. Being able to celebrate your wedding anniversary with you this year meant a lot to the whole team. Thank you for inviting us into your lives.

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Review from N H (Client) assisted by family/friend published on 22 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent care service at all levels.
Reply from Ian Willis at Abney & Baker - Bath

Thank you for taking the time to send us such a positive review. We’re delighted that you are pleased with our service.

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Review from Arthur P (Husband of Client) published on 19 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff very reliable, trustworthy, punctual. Very friendly but efficient. Have no problems with them at all. Thoroughly recommended.
Reply from Ian Willis at Abney & Baker - Bath

Thank you for your positive feedback. I'm very pleased that you're happy with the service you're receiving and will be sure to pass your comments on to the team.

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Review from Frederick M (Husband of Client) published on 6 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As husband of wife (client) for 54 years I want only the best care for her. Been with Abney & Baker from 26/4/2019. My experiences, so many all good. We have carers 4 times a day. Carers of all ages, friendly and caring. Young men and women, nice to see them working so well with the older carers. You
will notice that I ticked excellent on all boxes - cannot fault. They also give me support when I feel down. Cannot thank them enough.
Reply from Ian Willis at Abney & Baker - Bath

Thank you so much for taking the time to write such a positive review. I'm delighted that you're pleased with the support you're getting and that it's making a difference for both you and your wife.

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Review from Anne M (Client) published on 17 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When one day I suddenly became unable to go shopping, Abney & Baker quickly came to the rescue. They have helped each week in numerous ways ever since and are always reliable.
Reply from Ian Willis at Abney & Baker - Bath

Thank you for your kind words. I'm delighted we were able to help you and that you allow us to continue supporting you.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.5 (9.467)

Overview of Review Score

The Review Score of 9.5 (9.467) out of 10 for Abney & Baker - Bath is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.967 for Abney & Baker - Bath is calculated as follows: ( (29 Excellents x 5) + (1 Goods x 4) ) ÷ 30 Ratings = 4.967
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Abney & Baker - Bath is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (4)

Meet the Team (2)

Debbie

Debbie House

Job Title: Business Manager

Debbie manages both our West Wiltshire and Bath teams.

Kristy

Kristy Dagger

Job Title: Registered Manager

Client Support Manager at our Bath branch covering Bath & North East Somerset.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Abney & Baker - Bath to verify any information. View our terms and conditions. Abney & Baker - Bath has an Enhanced Service - more info.