Empowering U (Telford and Wrekin, Shropshire)

When my ageing brother returned home after several months in a mental health care facility, an Empowering U team was there to help him re-establish himself in his home environment. The carers who visited him twice a week did just that - they cared for him. With a combination of compassion, professional expertise and attention to detail they made his life as comfortable as was possible in his difficult situation. Sadly, when he became fully bedbound and needed palliative care a specialist team took over. However, I was happy to organise and pay for additional visits from the Empowering U team to supplement those of the palliative care providers. The Empowering U team gave support beyond the purely medical, engaging with my brother in a personal, practical and friendly way that included cleaning, shopping, cooking and importantly just chatting. I have no hesitation in recommending Empowering U to those needing help and care for loved ones. I thank their team personally on his behalf.

The team caring for our son are the best They deal with his complex needs in a very positive caring way and we have no worries as to how he's looked after He is taken out on different days trying different activities some work some don't but they do try with him We visit regularly and have great times we cannot fault his care - Perfect!

My brother has multiple complex care needs, and empowering you see to everyone of those needs. The staff are polite and efficient,and work well together, and any problems we have are addressed immediately by the manager. My brother is looked after really well, and looks forward to seeing his carers. And the family are also pleased with the standard of care Empowering you provide my brother with.

We are delighted with the care and support provided to my sister-in-law who is in her late 60s and has learning difficulties. Since the very first visit, we could see she was in capable but friendly hands. Each of the carers focused on making sure she had a fun time by encouraging her to decide what to do and where. They actively chatted with and listened to her but still made sure she was kept safe. Such a load off our minds - thank you!

Empowering support. You support my son 1-1 in his home and at college. The staff are lovely and work well with my son. I do think though they are very overworked and are expected to do unrealistic hours per week which is shame as all that will happen is the staff will burn out and leave.

Empowering U is an outstanding provider of care. The managers are brilliant support care workers who are the right fit for my daughter, they treat her with respect and are kind and supportive. Communication is excellent and return calls and emails straight away.