Empowering U (Telford and Wrekin, Shropshire)

Suite 3.12 Grosvenor House, Central Park, Telford TF2 9TW
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9.0 5 Reviews
  • Empowering U (Telford and Wrekin, Shropshire), Telford
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Good to Know

Group/Owner

Person in charge

  • Rachel Preen (Registered Manager)
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Empowering U (Telford and Wrekin, Shropshire) Reviews (5)

9.0

Empowering U (Telford and Wrekin, Shropshire) has a Review Score of 9.0 (9.000) out of 10, based on 3 reviews in the last 2 years.
Over all time Empowering U (Telford and Wrekin, Shropshire) has 5 reviews.

Overall Experience
  • 4
  • 1
  • 0
  • 0
  • 0
Date Published
  • 5
  • 1
  • 2
  • 3
  • 2
Reviewer Connection to Empowering U (Telford and Wrekin, Shropshire)
  • 2
  • 2
  • 1
Total of 5, showing 1-5
Review from Brian M (Father of Client) published on 17 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team caring for our son are the best They deal with his complex needs in a very positive caring way and we have no worries as to how he's looked after He is taken out on different days trying different activities some work some don't but they do try with him We visit regularly and have great times
we cannot fault his care - Perfect!
Reply from Abbie Shaw, Marketing and Admin Apprentice at Empowering U (Telford and Wrekin, Shropshire)

Thank you ever so much for sharing your positive experience with us. We are truly delighted to hear that you are satisfied with the care and support provided to your son by our team. It's our top priority to ensure that all our clients receive the highest level of care, and it's fantastic to know that your son is enjoying various activities and that you have peace of mind about his well-being while in our care. We appreciate your trust in our team and are committed to maintaining the quality of service that you and your son deserve. Thank you for taking the time to share your feedback with us.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Julie T (Sister of Client) published on 6 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Empowering you took over the care for my brother in March 2024-present time.
The difference in the care, compared to other care providers, is amazing.
My brother has multiple complex care needs, and empowering you see to everyone of those needs. The staff are polite and efficient,and work well together,
and any problems we have are addressed immediately by the manager. My brother is looked after really well, and looks forward to seeing his carers. And the family are also pleased with the standard of care Empowering you provide my brother with.
Reply from Abbie Shaw, Marketing and Admin Apprentice at Empowering U (Telford and Wrekin, Shropshire)

Thank you for sharing your positive feedback about the care provided by Empowering You for your brother. We are thrilled to hear that your brother is receiving exceptional care and that the staff members are polite, efficient, and attentive to his complex needs. It's great to know that the manager addresses any issues promptly and that your brother looks forward to seeing his carers!

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S S (Sister of Client) published on 20 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are delighted with the care and support provided to my sister-in-law who is in her late 60s and has learning difficulties. Since the very first visit, we could see she was in capable but friendly hands. Each of the carers focused on making sure she had a fun time by encouraging her to decide what
to do and where. They actively chatted with and listened to her but still made sure she was kept safe. Such a load off our minds - thank you!
Reply from Abbie Shaw, Marketing and Admin Apprentice at Empowering U (Telford and Wrekin, Shropshire)

Thank you for taking the time to share your positive experience with us! We are thrilled to hear that your sister-in-law is receiving excellent care and support from our team. Our priority is to ensure her safety, well-being, and enjoyment during her time with us. It warms our hearts to know that we have been able to provide a reassuring and pleasant experience for your family. Thank you for entrusting us with her care. We look forward to continuing to provide support and create fun and fulfilling moments for her.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from K J (Mother of Client) published on 22 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Empowering support. You support my son 1-1 in his home and at college. The staff are lovely and work well with my son. I do think though they are very overworked and are expected to do unrealistic hours per week which is shame as all that will happen is the staff will burn out and leave.
Reply from Rachel Preen, Registered Manager at Empowering U (Telford and Wrekin, Shropshire)

Thank you for your feedback, I will share with the management and staffing team to ensure our continuous improvement.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from F H (Mother of Client) published on 13 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Empowering U is an outstanding provider of care. The managers are brilliant support care workers who are the right fit for my daughter, they treat her with respect and are kind and supportive. Communication is excellent and return calls and emails straight away.
Reply from Rachel Preen, Registered Manager at Empowering U (Telford and Wrekin, Shropshire)

Thank you for your kind words I will pass this onto the team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.0 (9.000)

Overview of Review Score

The Review Score of 9.0 (9.000) out of 10 for Empowering U (Telford and Wrekin, Shropshire) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Empowering U (Telford and Wrekin, Shropshire) is calculated as follows: ( (17 Excellents x 5) ) ÷ 17 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Empowering U (Telford and Wrekin, Shropshire) is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Mar 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Empowering U (Telford and Wrekin, Shropshire)

What Type of Services does Empowering U (Telford and Wrekin, Shropshire) offer?

Empowering U (Telford and Wrekin, Shropshire) offers Home Care.

How many Carers does Empowering U (Telford and Wrekin, Shropshire) employ?

Empowering U (Telford and Wrekin, Shropshire) employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Empowering U (Telford and Wrekin, Shropshire) to verify any information. View our terms and conditions. Empowering U (Telford and Wrekin, Shropshire) has an Basic Service - more info.