Perfect Care - Gateshead

Perfect Care have looked after my mother, who has Alzheimer's, for some time now. All the staff have been lovely, both carers and office staff, and have kept me informed if there are any issues. It's such a shame Gateshead Council are not going to use Perfect Care in the future, so I would like to take this opportunity to thank Perfect Care for the service which they have provided.

Fabulous first week. No issues. Mum's transition from council care to private was seamless. Care plan in place is detailed and accurate. Although I have not met all of the team yet. Hats off to one staff member in particular for making my mum's first week easy. Very caring and approachable. We feel safe knowing Mum's being looked after well.

I appreciate every one of them.

I would like to thank one lady for taking the extra time and effort to manage my mother's care. She has helped both me and my mother, and we are both now in a happier place and feel comfortable with the care plan she's put in place.

I hope this is taken into consideration when the invoice is sent out?

Carers are good with my parent. They usually manage to come in at approximately the allocated time. I’d like to get the minutes filled with a bit more chatting and not just dash in dash out. My parent pays for shower help 2x per week and of course cannot be forced, but more evidence of trying or not paying for a service would be appropriate. Given the paid for service is a paying for time service. If a visit is allocated/paid for 15 mins or 30 mins and it lasts 5 or 15 mins should the bill not be reduced to reflect this?

Perfect Care carers have proved without a shadow of doubt to be the "perfect" carers for my father. Perfect Care have allocated a handful of caring stars who are genuinely absolutely lovely individuals who are so approachable and have gained both respect and trust from my mother and father. We as a family consider Perfect Care have given us peace of mind that Dad is safe morning and evening with carer's visits. Not only safe, but socially stimulating for them.

Have lovely carers going in to look after my nanna. I use the app provided to check on her daily care. Nanna is happy as we normally have a regular carer that comes and that is a great help to us. They make sure she has something to eat and drink and all her care needs are met to a great standard.