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Home Care Providers Owned by Perfect Care Ltd

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9.4 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by Perfect Care Ltd
Perfect Care Ltd, based in County Durham, provides home care services in people's own homes.

Home care services include personal care such as help showering, respite care, Live-in care, dementia care, end of life care, complex care, care and support to adults with a range of learning disabilities and physical disabilities.

Founded in 2012, skilled, trained staff give support and care with kindness, respect and understanding.

Perfect Care Ltd Locations (2)

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2 Home Care Providers owned by Perfect Care Ltd
Perfect Care - Durham

10-12 High Street, Spennymoor DL16 6DB 

9.4 30 reviews
"Excellent service for mom who has vascular dementia and Alzheimer's, carers are kind, caring, compassionate, good communication with mom…"   Read all 30 reviews

Perfect Care Ltd is a CQC registered company that provides excellence in care and support to people of all age ranges living in their own homes, whatever level of care they may require, from light domestic work through to Dementia Support or Complex… Read more about Perfect Care - Durham

  • Care Provided
  • Visiting Care
  • Dementia
  • Visiting Care from £26.90 / hour
Perfect Care - Gateshead

Design Works, Annexe Building Room 102, William Street, Gateshead NE10 0JP 

9.4 8 reviews
"Perfect Care have looked after my mother, who has Alzheimer's, for some time now. All the staff have been lovely, both carers and office…"   Read all 8 reviews

Perfect Care Gateshead provides flexible, person-centred support services to allow individuals to live a dignified, independent life tailored to their individual requirements. Person-centred home care is offered to individuals to help them to be as… Read more about Perfect Care - Gateshead

  • Care Provided
  • Visiting Care
  • Dementia
  • Visiting Care from £24.84 / hour

Perfect Care Ltd Reviews (38)

9.4

Perfect Care Ltd has a Group Review Score of 9.4 (9.379) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Perfect Care Ltd must have a Review Score.

Overall Experience
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Reviewer Connection to Perfect Care Ltd
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Review of

Perfect Care - Durham

from Kevin F (Son of Client) published on 17 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service for mom who has vascular dementia and Alzheimer's, carers are kind, caring, compassionate, good communication with mom and family, helped with prescriptions for mom where possible, and kept informed of what was happening with mom's care. Would recommend the service to other service
users and families.
Reply from Danielle Rippon, Head of Marketing & Reporting at Perfect Care - Durham

Thank you so much for your kind words. We're truly grateful for the opportunity to support your mother and your family. It means a lot to hear that our carers' compassion and communication made a difference. Your recommendation is deeply appreciated!

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  • Treated with Dignity
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Review of

Perfect Care - Durham

from Stephanie O (Daughter of Client) published on 16 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We engaged your services to help with mum and her medications earlier this year and we have been more than happy with the service provided. Recently mum had a fall and Jess stayed with mum until the paramedics and family members arrived after informing us of what had happened she is a credit to you
all
Mum also was very fond of Alex whom she had a great relationship with
Both Alex and Jess attended mums funeral as she sadly passed away last month which we thought was lovely
They both took the time to meet with us all and say how they enjoyed looking after mum and will miss her
These two young people are outstanding caring and compassionate people and are a huge credit to your service and we as a family are grateful that mum was looked after by them both
Please ensure this message is relayed to them, as they deserve to be recognised for their outstanding care
Kind regards.
Reply from Danielle Rippon, Head of Marketing & Reporting at Perfect Care - Durham

Thank you so much for your heartfelt message. We are truly honoured to have been entrusted with the care of your mum, and we're deeply sorry for your loss.

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Review of

Perfect Care - Durham

from William D (Client) published on 22 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent throughout.
Reply from Kelly-ann Urwin, Manager at Perfect Care - Durham

Thank you for a 4 star review. We pride ourselves on the service we provide and we are pleased to hear that your experience has been positive.

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Review of

Perfect Care - Durham

from Sam F (Daughter of Client) published on 19 September 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
My Mum has been with the company over a year and I've some serious concerns over the care she received. There is little communication between management and carers. I've enquired about issues with carers many times that managers knew nothing about. Mum had a fall while out with her carer, it wasn't
reported back to the company or myself. Carers regularly do 40 minutes or less out of their hour rota and then leave. Had a carer take their sick child in on their care visit. One carer refused to take mums wheelchair out with her and took Mum out with a stick which Mum never uses. Carers constantly complained about each other, the company, other patients. There was no connection between Mums needs and carers sent. She would often get carers with no car to take her shopping or someone who didn't like to do laundry so it would get left. Some carers better than others, some shouldn't be carers. One carer sat scrolling on her phone for 40 minutes out of an hour while Mum tried to chat to her.
Reply from Kelly-ann Urwin, Manager at Perfect Care - Durham

Thank you for taking the time to share your concerns regarding the care package that was in place for your mum. Im truly sorry to hear how you feel about the experience, and I want to acknowledge the distress this may have caused.Please be assured that the issues youve referred to were addressed at the time by the care team, and appropriate actions were taken in response. We take all feedback seriously and continuously strive to improve the quality and consistency of our care.If you would like a further response to your concerns, please direct your communication to the Registered Manager, Kelly Urwin, who will be happy to support you further.

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Review of

Perfect Care - Durham

from L P (Daughter of Client) published on 19 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Perfect Care has been the care company looking after my elderly father for several years now and without the daily carers going in and professionally looking after him every day he wouldn't be able to live as independently as he does. The carers often go above and beyond what's on their checklist of
tasks to do, they are the eyes and ears of relatives that are not able to always be hands on themselves.
They keep us well informed of any issues we may need to know about and work well with the office team as well.
Reply from Danielle Rippon, Head of Marketing & Reporting at Perfect Care - Durham

Thank you for such a positive review. We are delighted to hear that the care we provide is exceeding expectations and the we are able to assist your father in living independently.

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  • Care / Support
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  • Treated with Dignity
  • Value for Money
Review of

Perfect Care - Durham

from R T (Client) assisted by family/friend published on 4 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good stay and caring services that cover most of my needs.
Reply from Danielle Rippon, Head of Marketing & Reporting at Perfect Care - Durham

Thank you for a 5 star review. We pride ourselves on the service we provide and we are pleased to hear that your experience has been positive.

  • Staff
  • Care / Support
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  • Treated with Dignity
  • Value for Money
Review of

Perfect Care - Durham

from Colin W (Client) published on 26 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They are all "tip top" your staff of carers.
Reply from Carol Jackson, Communications Manager at Perfect Care - Durham

Thank you so much for your comment and our 5 stars. We are delighted you feel this way.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Perfect Care - Durham

from B A (Husband of Client) published on 30 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cared for my wife for the last few months of her life at home, which was her wish. Had 2 carers morning and evening, they were brilliant, so gentle, friendly and professional. I could see that they genuinely care and also the support and advice they gave me to care for my wife helped a great deal
such special people of whom I'm eternally grateful too.
Reply from Carol Jackson, Marketing Manager at Perfect Care - Durham

Thank you so much for taking the time to leave such a lovely review and especially at such a difficult time for you. We are so sorry for your loss.Its good that we could support not just your wife but also yourself. Thank you for your kind words

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  • Value for Money
Review of

Perfect Care - Durham

from B B (Wife of Client) published on 20 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have only been using Perfect Care for a short time but I have found both carers that have come to our home very friendly and have put my husband at ease. I would recommend Perfect Care to anyone.
Reply from Carol Jackson, Marketing Manager at Perfect Care - Durham

Thank you so much for your review. That is so lovely to read. Thank you again. Dale Care

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Review of

Perfect Care - Durham

from M A (Client) published on 14 May 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The original carer did not fit our needs but when I informed the office they quickly changed and understood our needs and we are happy with new carer.
Reply from Carol Jackson, Engagement Manager at Perfect Care - Durham

Thank you so much for your feedback. Sometimes these situations do arise but we will always endeavour to meet our service users needs and requests. Thankyou

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Perfect Care - Gateshead

from Carole H (Daughter of Client) published on 12 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Perfect Care have looked after my mother, who has Alzheimer's, for some time now. All the staff have been lovely, both carers and office staff, and have kept me informed if there are any issues. It's such a shame Gateshead Council are not going to use Perfect Care in the future, so I would like to take
this opportunity to thank Perfect Care for the service which they have provided.
Reply from Carol Jackson, Marketing Manager at Perfect Care - Gateshead

Thank you so much for such a lovely review. We really do appreciate your very kind words. Perfect Care.

  • Staff
  • Care / Support
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  • Treated with Dignity
  • Value for Money
Review of

Perfect Care - Durham

from Hilary F (Wife of Client) published on 21 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the carers are polite and helpful. Do their job well. Always try to help in any situation.
Reply from Carol Jackson, Marketing Manager at Perfect Care - Durham

Hi. Thank you so much for your feedback. We very much value your comments. Thank you.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Perfect Care - Durham

from M J (Client) published on 24 December 2024 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Some excellent carers but unfortunately I slipped whilst being assisted to shower. I have suffered much pain and spent thousands of pounds as a result. I had broken my hip and my knee and am now attempting to walk with an aid.
Very disappointed.
Some young, poor staff were clueless.
Reply from Carol Jackson, Marketing Manager at Perfect Care - Durham

Thank you for submitting your review. This has been passed to the registered manager concerned.

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  • Care / Support
  • Management
  • Treated with Dignity
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Review of

Perfect Care - Durham

from R A (Brother of Client) published on 20 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good.
Reply from Carol Jackson, Marketing Manager at Perfect Care - Durham

Thank you so much for our 5-star rating. Perfect Care.

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  • Treated with Dignity
  • Value for Money
Review of

Perfect Care - Gateshead

from A M (Daughter of Client) published on 24 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fabulous first week. No issues. Mum's transition from council care to private was seamless. Care plan in place is detailed and accurate. Although I have not met all of the team yet. Hats off to one staff member in particular for making my mum's first week easy. Very caring and approachable. We feel
safe knowing Mum's being looked after well.
Reply from Carol Jackson, Engagement Manager at Perfect Care - Gateshead

Thank you so much for your lovely review. The first few weeks are so important when everyone gets to know each other and builds up that trust. We are delighted this is working out for you. Thanks, Perfect Care.

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Review of

Perfect Care - Durham

from L G (Client) published on 18 July 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Found some of the carers excellent, some average and others didn't know how quick to get finished.
Reply from Carol Jackson, Marketing Manager at Perfect Care - Durham

Hi. Thank you so much for your review. We do take comments seriously but would appreciate more details to enable us to look into them. Could you please contact us to discuss. Thank you.

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Review of

Perfect Care - Gateshead

from Elizabeth C (Client) published on 15 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the carers at Perfect Care can't do enough for me. They are the only people I see and put a smile on my face. They all make me feel that I am still able to be as independent as possible.
In the morning they feed my cat first as they all know when she is sorted I'm happy.
I appreciate every
one of them.
Reply from Danielle Rippon, Head of Marketing & Reporting at Perfect Care - Gateshead

Thank you for your kind review, it is heartwarming to hear about your positive experience with Perfect Care! We will pass on your comments to the team.

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  • Treated with Dignity
  • Value for Money
Review of

Perfect Care - Durham

from M W (Wife of Client) published on 27 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I wish to thank you all for the kind and caring nature you gave to my husband. I cannot express feelings for everything your staff did for us until he had to go into a care home.
Thanking you once again.
Reply from Danielle Rippon, Head of Marketing & Reporting at Perfect Care - Durham

Thank you for such a kind review, we are so pleased that our team were supportive and caring and we will pass on your comments to them all.

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Review of

Perfect Care - Durham

from Derek H (Son of Client) published on 21 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service well impressed with all of the staff I have met and had conversations with have been great and I have met most of the carers and they are really kind and friendly with my dad and have really good chats.
Reply from Carol Jackson, Engagement Manager at Perfect Care - Durham

Thank you so much for your lovely review. We are delighted you are so impressed with us. We pride ourselves on our service. Thank you. Perfect Care

  • Staff
  • Care / Support
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  • Treated with Dignity
  • Value for Money
Review of

Perfect Care - Durham

from J Q (Wife of Client) published on 31 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Generally, the service is very good. Some carers are excellent and will go the extra mile to help.
Reply from Carol Jackson, Marketing Manager at Perfect Care - Durham

Thank you for your review. We appreciate your comments.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money

Awards / Recognitions (0)

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Frequently Asked Questions about Perfect Care Ltd

Costs for home care providers owned by Perfect Care Ltd

Average costs for home care provided by Perfect Care Ltd by care type provided. The fees are calculated using the starting hourly rate for Visiting Care and starting weekly rate for Live-in Care (if applicable) provided by Perfect Care Ltd, based on 2 out of their 2 locations.
Type of Care Provided Average Weekly Cost
Visiting Care (hourly) £25.87
Keep in mind that fees can vary between providers and factors such as specific needs and individual requirements can affect costs. For more information on domiciliary care fees across the UK and advice on how to pay, see our home care fees guide.

How many Agencies does Perfect Care Ltd own?

Perfect Care Ltd own 2 Agencies.

Which Perfect Care Ltd Agencies have the highest review score?

Perfect Care - Durham & Perfect Care - Gateshead have the highest review score.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Perfect Care Ltd to verify any information. View our terms and conditions. Perfect Care Ltd has a Platinum Service – more info.