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Home Care Provider Owned by Perfect Care Ltd in Tyne & Wear

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9.4 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Perfect Care Ltd in Tyne & Wear

Only the locations & reviews in Tyne & Wear for Perfect Care Ltd are showing below.

View the details of all 2 locations (with 36 reviews) owned by Perfect Care Ltd

Perfect Care Ltd Locations in Tyne & Wear (1)

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1 Home Care Provider owned by Perfect Care Ltd in Tyne & Wear
Perfect Care - Gateshead

Design Works, Annexe Building Room 102, William Street, Gateshead NE10 0JP 

9.4 8 reviews
"Perfect Care have looked after my mother, who has Alzheimer's, for some time now. All the staff have been lovely, both carers and office…"   Read all 8 reviews

Perfect Care Gateshead provides flexible, person-centred support services to allow individuals to live a dignified, independent life tailored to their individual requirements. Person-centred home care is offered to individuals to help them to be as… Read more about Perfect Care - Gateshead

  • Care Provided
  • Visiting Care
  • Dementia
  • Visiting Care from £24.84 / hour

Perfect Care Ltd Reviews in Tyne & Wear (8)

9.4

Perfect Care Ltd has a Group Review Score of 9.4 (9.358) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Perfect Care Ltd must have a Review Score.

Overall Experience
  • 5
  • 2
  • 1
  • 0
  • 0
Date Published
  • 8
  • 0
  • 1
  • 8
  • 0
Reviewer Connection to Perfect Care Ltd
  • 4
  • 2
  • 1
  • 1
Review of

Perfect Care - Gateshead

from Carole H (Daughter of Client) published on 12 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Perfect Care have looked after my mother, who has Alzheimer's, for some time now. All the staff have been lovely, both carers and office staff, and have kept me informed if there are any issues. It's such a shame Gateshead Council are not going to use Perfect Care in the future, so I would like to take
this opportunity to thank Perfect Care for the service which they have provided.
Reply from Carol Jackson, Marketing Manager at Perfect Care - Gateshead

Thank you so much for such a lovely review. We really do appreciate your very kind words. Perfect Care.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Perfect Care - Gateshead

from A M (Daughter of Client) published on 24 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fabulous first week. No issues. Mum's transition from council care to private was seamless. Care plan in place is detailed and accurate. Although I have not met all of the team yet. Hats off to one staff member in particular for making my mum's first week easy. Very caring and approachable. We feel
safe knowing Mum's being looked after well.
Reply from Carol Jackson, Engagement Manager at Perfect Care - Gateshead

Thank you so much for your lovely review. The first few weeks are so important when everyone gets to know each other and builds up that trust. We are delighted this is working out for you. Thanks, Perfect Care.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Perfect Care - Gateshead

from Elizabeth C (Client) published on 15 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the carers at Perfect Care can't do enough for me. They are the only people I see and put a smile on my face. They all make me feel that I am still able to be as independent as possible.
In the morning they feed my cat first as they all know when she is sorted I'm happy.
I appreciate every
one of them.
Reply from Danielle Rippon, Head of Marketing & Reporting at Perfect Care - Gateshead

Thank you for your kind review, it is heartwarming to hear about your positive experience with Perfect Care! We will pass on your comments to the team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Perfect Care - Gateshead

from Susan F (Daughter of Client) published on 1 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank one lady for taking the extra time and effort to manage my mother's care. She has helped both me and my mother, and we are both now in a happier place and feel comfortable with the care plan she's put in place.
Reply from Carol jackson, Engagement Manager at Perfect Care - Gateshead

Thank you so much for such a lovely review. We really do have an amazing team, and we are delighted you are so happy. Thank you.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Perfect Care - Gateshead

from David I (Son of Client) published on 15 February 2024 Submitted via Website • Report
Overall Experience 3.0 out of 5
My only concern of Perfect Care, is that the carers and sitters do not stay at my dad’s house for the contracted times, ie Dad pays for 60 mins on an evening and the sitters only stay for about 50% of this paid for time. Once out of the past 22 days has a sitter actually stayed the full 60 paid for
minutes. The carers are never there for the full time that the local authority have requested, again probably only around 50% of allocated time.
I hope this is taken into consideration when the invoice is sent out?
Reply from Carol Jackson, Marketing Manager at Perfect Care - Gateshead

Thank you for your review. We do take feedback seriously and I have passed this onto our registered manager to look into fully. Should you wish to contact her her email is skirtley@perfectcare.co.uk. Thank you

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Perfect Care - Gateshead

from I G (Son of Client) published on 15 February 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Carers are good with my parent. They usually manage to come in at approximately the allocated time. I’d like to get the minutes filled with a bit more chatting and not just dash in dash out. My parent pays for shower help 2x per week and of course cannot be forced, but more evidence of trying or not
paying for a service would be appropriate. Given the paid for service is a paying for time service. If a visit is allocated/paid for 15 mins or 30 mins and it lasts 5 or 15 mins should the bill not be reduced to reflect this?
Reply from Carol Jackson, Marketing Manager at Perfect Care - Gateshead

Thank you for your review. Could you please email me with more details so our management team can address this. Thank you
carol.jackson@dalecare.co.uk

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Perfect Care - Gateshead

from Hazel B (Daughter of Client) published on 12 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Perfect Care carers have proved without a shadow of doubt to be the "perfect" carers for my father. Perfect Care have allocated a handful of caring stars who are genuinely absolutely lovely individuals who are so approachable and have gained both respect and trust from my mother and father. We as a
family consider Perfect Care have given us peace of mind that Dad is safe morning and evening with carer's visits. Not only safe, but socially stimulating for them.
Reply from Carol jackson, Engagement Manager at Perfect Care - Gateshead

Hi, thank you so much for your lovely review. We have an amazing team and are so very proud of them. Reviews like this show what a difference they make.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Perfect Care - Gateshead

from M F (Granddaughter of Client) published on 12 February 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Have lovely carers going in to look after my nanna. I use the app provided to check on her daily care. Nanna is happy as we normally have a regular carer that comes and that is a great help to us. They make sure she has something to eat and drink and all her care needs are met to a great standard.
Reply from Danielle Rippon, Head of Marketing & Reporting at Perfect Care - Gateshead

Thank you so much for such a lovely review. We really do have an amazing team, and we are delighted you are so happy. Thank you

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money

Awards / Recognitions (0)

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