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Home Care Provider Owned by Perfect Care Ltd in Durham

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9.4 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Perfect Care Ltd in Durham

Only the locations & reviews in Durham for Perfect Care Ltd are showing below.

View the details of all 2 locations (with 36 reviews) owned by Perfect Care Ltd

Perfect Care Ltd Locations in Durham (1)

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1 Home Care Provider owned by Perfect Care Ltd in Durham
Perfect Care - Durham

10-12 High Street, Spennymoor DL16 6DB 

9.4 28 reviews
"Perfect Care has been the care company looking after my elderly father for several years now and without the daily carers going in and…"   Read all 28 reviews

Perfect Care Ltd is a CQC registered company that provides excellence in care and support to people of all age ranges living in their own homes, whatever level of care they may require, from light domestic work through to Dementia Support or Complex… Read more about Perfect Care - Durham

  • Care Provided
  • Visiting Care
  • Dementia
  • Visiting Care from £26.90 / hour

Perfect Care Ltd Reviews in Durham (28)

9.4

Perfect Care Ltd has a Group Review Score of 9.4 (9.358) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Perfect Care Ltd must have a Review Score.

Overall Experience
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Date Published
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Reviewer Connection to Perfect Care Ltd
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Review of

Perfect Care - Durham

from William D (Client) published on 22 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent throughout.
Reply from Kelly-ann Urwin, Manager at Perfect Care - Durham

Thank you for a 4 star review. We pride ourselves on the service we provide and we are pleased to hear that your experience has been positive.

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Review of

Perfect Care - Durham

from Sam F (Daughter of Client) published on 19 September 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
My Mum has been with the company over a year and I've some serious concerns over the care she received. There is little communication between management and carers. I've enquired about issues with carers many times that managers knew nothing about. Mum had a fall while out with her carer, it wasn't
reported back to the company or myself. Carers regularly do 40 minutes or less out of their hour rota and then leave. Had a carer take their sick child in on their care visit. One carer refused to take mums wheelchair out with her and took Mum out with a stick which Mum never uses. Carers constantly complained about each other, the company, other patients. There was no connection between Mums needs and carers sent. She would often get carers with no car to take her shopping or someone who didn't like to do laundry so it would get left. Some carers better than others, some shouldn't be carers. One carer sat scrolling on her phone for 40 minutes out of an hour while Mum tried to chat to her.
Reply from Kelly-ann Urwin, Manager at Perfect Care - Durham

Thank you for taking the time to share your concerns regarding the care package that was in place for your mum. Im truly sorry to hear how you feel about the experience, and I want to acknowledge the distress this may have caused.Please be assured that the issues youve referred to were addressed at the time by the care team, and appropriate actions were taken in response. We take all feedback seriously and continuously strive to improve the quality and consistency of our care.If you would like a further response to your concerns, please direct your communication to the Registered Manager, Kelly Urwin, who will be happy to support you further.

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Review of

Perfect Care - Durham

from L P (Daughter of Client) published on 19 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Perfect Care has been the care company looking after my elderly father for several years now and without the daily carers going in and professionally looking after him every day he wouldn't be able to live as independently as he does. The carers often go above and beyond what's on their checklist of
tasks to do, they are the eyes and ears of relatives that are not able to always be hands on themselves.
They keep us well informed of any issues we may need to know about and work well with the office team as well.
Reply from Danielle Rippon, Head of Marketing & Reporting at Perfect Care - Durham

Thank you for such a positive review. We are delighted to hear that the care we provide is exceeding expectations and the we are able to assist your father in living independently.

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Review of

Perfect Care - Durham

from R T (Client) assisted by family/friend published on 4 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good stay and caring services that cover most of my needs.
Reply from Danielle Rippon, Head of Marketing & Reporting at Perfect Care - Durham

Thank you for a 5 star review. We pride ourselves on the service we provide and we are pleased to hear that your experience has been positive.

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Review of

Perfect Care - Durham

from Colin W (Client) published on 26 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They are all "tip top" your staff of carers.
Reply from Carol Jackson, Communications Manager at Perfect Care - Durham

Thank you so much for your comment and our 5 stars. We are delighted you feel this way.

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Review of

Perfect Care - Durham

from B A (Husband of Client) published on 30 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cared for my wife for the last few months of her life at home, which was her wish. Had 2 carers morning and evening, they were brilliant, so gentle, friendly and professional. I could see that they genuinely care and also the support and advice they gave me to care for my wife helped a great deal
such special people of whom I'm eternally grateful too.
Reply from Carol Jackson, Marketing Manager at Perfect Care - Durham

Thank you so much for taking the time to leave such a lovely review and especially at such a difficult time for you. We are so sorry for your loss.Its good that we could support not just your wife but also yourself. Thank you for your kind words

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Review of

Perfect Care - Durham

from B B (Wife of Client) published on 20 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have only been using Perfect Care for a short time but I have found both carers that have come to our home very friendly and have put my husband at ease. I would recommend Perfect Care to anyone.
Reply from Carol Jackson, Marketing Manager at Perfect Care - Durham

Thank you so much for your review. That is so lovely to read. Thank you again. Dale Care

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Review of

Perfect Care - Durham

from M A (Client) published on 14 May 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The original carer did not fit our needs but when I informed the office they quickly changed and understood our needs and we are happy with new carer.
Reply from Carol Jackson, Engagement Manager at Perfect Care - Durham

Thank you so much for your feedback. Sometimes these situations do arise but we will always endeavour to meet our service users needs and requests. Thankyou

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Review of

Perfect Care - Durham

from Hilary F (Wife of Client) published on 21 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the carers are polite and helpful. Do their job well. Always try to help in any situation.
Reply from Carol Jackson, Marketing Manager at Perfect Care - Durham

Hi. Thank you so much for your feedback. We very much value your comments. Thank you.

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Review of

Perfect Care - Durham

from M J (Client) published on 24 December 2024 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Some excellent carers but unfortunately I slipped whilst being assisted to shower. I have suffered much pain and spent thousands of pounds as a result. I had broken my hip and my knee and am now attempting to walk with an aid.
Very disappointed.
Some young, poor staff were clueless.
Reply from Carol Jackson, Marketing Manager at Perfect Care - Durham

Thank you for submitting your review. This has been passed to the registered manager concerned.

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Review of

Perfect Care - Durham

from R A (Brother of Client) published on 20 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good.
Reply from Carol Jackson, Marketing Manager at Perfect Care - Durham

Thank you so much for our 5-star rating. Perfect Care.

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Review of

Perfect Care - Durham

from L G (Client) published on 18 July 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Found some of the carers excellent, some average and others didn't know how quick to get finished.
Reply from Carol Jackson, Marketing Manager at Perfect Care - Durham

Hi. Thank you so much for your review. We do take comments seriously but would appreciate more details to enable us to look into them. Could you please contact us to discuss. Thank you.

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Review of

Perfect Care - Durham

from M W (Wife of Client) published on 27 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I wish to thank you all for the kind and caring nature you gave to my husband. I cannot express feelings for everything your staff did for us until he had to go into a care home.
Thanking you once again.
Reply from Danielle Rippon, Head of Marketing & Reporting at Perfect Care - Durham

Thank you for such a kind review, we are so pleased that our team were supportive and caring and we will pass on your comments to them all.

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Review of

Perfect Care - Durham

from Derek H (Son of Client) published on 21 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service well impressed with all of the staff I have met and had conversations with have been great and I have met most of the carers and they are really kind and friendly with my dad and have really good chats.
Reply from Carol Jackson, Engagement Manager at Perfect Care - Durham

Thank you so much for your lovely review. We are delighted you are so impressed with us. We pride ourselves on our service. Thank you. Perfect Care

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Review of

Perfect Care - Durham

from J Q (Wife of Client) published on 31 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Generally, the service is very good. Some carers are excellent and will go the extra mile to help.
Reply from Carol Jackson, Marketing Manager at Perfect Care - Durham

Thank you for your review. We appreciate your comments.

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Review of

Perfect Care - Durham

from J W (Husband of Client) published on 23 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
More consistency and communication.
Reply from Carol Jackson, Engagement Manager at Perfect Care - Durham

Thank you so much for your 5-star review. Perfect Care.

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Review of

Perfect Care - Durham

from Amy T (Daughter of Client) published on 22 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault the care I received for my dad, we managed to get him home fast and the care plan sorted within a day allowing my dad to have his remaining time at home. Care staff were confident to deal with end of life and understood our needs and wishes and were able to keep him comfortable at home.
Reply from Carol Jackson, Marketing Manager at Perfect Care - Durham

Thank you so much for your lovely review at such a difficult time. Our team are amazing and it's times like this they become invaluable. Thank you.

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Review of

Perfect Care - Durham

from D P (Client) published on 21 May 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Overall very good.
Reply from Carol Jackson, Engagement Manager at Perfect Care - Durham

Thank you for your feedback. We would like to be able to improve so would appreciate the opportunity of knowing where we can improve. Could you please email our registered manager kelly.urwin@perfectcare.co.uk Thank you.

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Review of

Perfect Care - Durham

from Gordon G (Client) assisted by family/friend published on 17 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everything is going well at the moment. It makes a difference when we know which carer is coming and at what time. It has not always been so. I have nothing but good to say about our present carers. They are helpful and pleasant.
Reply from Carol Jackson, Engagement Manager at Perfect Care - Durham

Thank you. We are so pleased everything is now going well. It can be a challenge sometimes to get a routine in place but we do always try our best. We do have lovely carers and a great team. Thank you.

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Review of

Perfect Care - Durham

from Carol I (Daughter of Client) published on 16 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and support was fantastic. The advice they gave was really good. They are a credit to your team. Thank you for helping me in the last days of my dad's life.
Reply from Carol Jackson, Engagement Manager at Perfect Care - Durham

Firstly, we are so sorry for your loss. We are so pleased we were able to support not just your dad but you. It's always a difficult time but with the training, knowledge and experience our team has it can ease a difficult situation. Thank you for taking the time to pass on your comments, Perfect Care.

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