Home Care Provider Owned by Perfect Care Ltd in Durham
9.3
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Durham for Perfect Care Ltd are showing below.
View the details of all 2 locations (with 42 reviews) owned by Perfect Care Ltd
Perfect Care Ltd Locations in Durham (1)
Perfect Care - Durham
9.3
34 reviews
10-12 High Street, Spennymoor DL16 6DB
"Following previous bad experience with other care providers I can highly recommend Perfect Care. The management team have been engaging…" Read all 34 reviews
Perfect Care Ltd is a CQC registered company that provides excellence in care and support to people of all age ranges living in their own homes, whatever level of care they may require, from light domestic work through to Dementia Support or Complex… Read more about Perfect Care - Durham
- Care Provided
- Visiting Care
- Dementia
- Visiting Care from £26.90 / hour
Perfect Care Ltd Reviews in Durham (34)
9.3
Perfect Care Ltd has a Group Review Score of 9.3 (9.288) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Perfect Care Ltd must have a Review Score.
Review of
Perfect Care - Durham
from Darren S (Son of Client) published on 13 January 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Following previous bad experience with other care providers I can highly recommend Perfect Care.
The management team have been engaging listened to my mum and mines needs and catered a support package which suits my mum perfectly.All Carers are friendly,professional,understanding,positive and talkative
The management team have been engaging listened to my mum and mines needs and catered a support package which suits my mum perfectly.All Carers are friendly,professional,understanding,positive and talkative
which is what is required for someone who is housebound they also keep me updated of visits and provide regular feedback.Would have no hesitation in recommending the company to others great service !
Reply from Danielle Rippon, Head of Marketing & Reporting at Perfect Care - DurhamThank you so much for sharing your experience and for recommending Perfect Care! We're delighted to hear that our management team and carers have been able to provide the support your mum needs and that you feel reassured by the regular updates and feedback. Creating a tailored care package and ensuring compassionate, friendly care is at the heart of what we do, so it's wonderful to know this has made a positive difference. Your kind words mean a lot to our team, and we truly appreciate your trust in us.
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Review of
Perfect Care - Durham
from Tina J (Daughter of Client) published on 12 November 2025 Submitted via Website • Report
Overall Experience
2.0 out of 5
2.0 out of 5
Best decision we made as a family was giving this agency their 2 weeks notice!. We have gave them so many opportunities over the last few months to turn things around. Unfortunately they never did. We have had staff turn up at my parents at lunch time to carry out a morning call. One member of staff
even fabricated his notes stating he was helping my dad to shower when in fact he never actually did. Both my parents went so many days without any personal care being carried out at all.There was a small amount of carers who were really great at their jobs. Although management would only put these carers on occasionally due to staff sickness, holidays etc. Even though I repeatability asked over and over again if they would let them do the morning calls at my parents. They always refused to do so. Giving so many excuses as to why they could not. Despite the carers them selves stating they would love to do so and would appreciate more Calls. Even the agencies manger was of no use at all.
Reply from Danielle Rippon, Head of Marketing & Reporting at Perfect Care - DurhamThank you for sharing your feedback. We truly appreciate the time you've taken to outline your experience, and we're very sorry to hear that the level of care provided did not meet your expectations. Your concerns regarding missed visits, inaccurate documentation, and lack of consistency in staffing are serious and do not reflect the standards we aim to uphold.
We understand how important reliable and compassionate care is for your parents, and we regret that we were unable to deliver this consistently despite your repeated efforts to work with us. Your comments about the positive contributions of certain care staff are noted, and we will ensure this feedback is shared appropriately.
Please know that we take these matters seriously and will review the issues you've raised to prevent similar situations in the future. If you would like to discuss this further or provide additional details, we are here to listen and learn.
We understand how important reliable and compassionate care is for your parents, and we regret that we were unable to deliver this consistently despite your repeated efforts to work with us. Your comments about the positive contributions of certain care staff are noted, and we will ensure this feedback is shared appropriately.
Please know that we take these matters seriously and will review the issues you've raised to prevent similar situations in the future. If you would like to discuss this further or provide additional details, we are here to listen and learn.
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Review of
Perfect Care - Durham
from E G (Husband of Client) published on 29 October 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I am pleased with the 3 day visits from the carers by giving my husband a shower in the bath a job that I am not able to do myself. If I should fall doing this task, it would be the end of us both. I manage all other tasks put in front of me - my husband has had Parkinson's for 16 years. Then on top
the supra-pubic catheter fitting makes it hard - but we work together.
Reply from Danielle Rippon, Head of Marketing & Reporting at Perfect Care - DurhamThank you for your review. We are pleased to hear that our carers are helping you and your husband and are providing a high quality of assistance.
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Review of
Perfect Care - Durham
from J W (Sister of Client) published on 29 October 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We are very happy with the service all carers polite and friendly they help as much as they can and arrive more or less on time they make his meals that he asks for and clean up. There's not a single issue I can think of.
Reply from Danielle Rippon, Head of Marketing & Reporting at Perfect Care - DurhamThank you for your kind review. We aim to provide a high standard of care and we are pleased to hear that this is your experience with us.
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Review of
Perfect Care - Durham
from Kevin F (Son of Client) published on 17 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Excellent service for mom who has vascular dementia and Alzheimer's, carers are kind, caring, compassionate, good communication with mom and family, helped with prescriptions for mom where possible, and kept informed of what was happening with mom's care. Would recommend the service to other service
users and families.
Reply from Danielle Rippon, Head of Marketing & Reporting at Perfect Care - DurhamThank you so much for your kind words. We're truly grateful for the opportunity to support your mother and your family. It means a lot to hear that our carers' compassion and communication made a difference. Your recommendation is deeply appreciated!
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Review of
Perfect Care - Durham
from Stephanie O (Daughter of Client) published on 16 October 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We engaged your services to help with mum and her medications earlier this year and we have been more than happy with the service provided. Recently mum had a fall and Jess stayed with mum until the paramedics and family members arrived after informing us of what had happened she is a credit to you
all
Mum also was very fond of Alex whom she had a great relationship with
Both Alex and Jess attended mums funeral as she sadly passed away last month which we thought was lovely
They both took the time to meet with us all and say how they enjoyed looking after mum and will miss her
These two young people are outstanding caring and compassionate people and are a huge credit to your service and we as a family are grateful that mum was looked after by them both
Please ensure this message is relayed to them, as they deserve to be recognised for their outstanding care
Kind regards.
Mum also was very fond of Alex whom she had a great relationship with
Both Alex and Jess attended mums funeral as she sadly passed away last month which we thought was lovely
They both took the time to meet with us all and say how they enjoyed looking after mum and will miss her
These two young people are outstanding caring and compassionate people and are a huge credit to your service and we as a family are grateful that mum was looked after by them both
Please ensure this message is relayed to them, as they deserve to be recognised for their outstanding care
Kind regards.
Reply from Danielle Rippon, Head of Marketing & Reporting at Perfect Care - DurhamThank you so much for your heartfelt message. We are truly honoured to have been entrusted with the care of your mum, and we're deeply sorry for your loss.
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Review of
Perfect Care - Durham
from William D (Client) published on 22 September 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Excellent throughout.
Reply from Kelly-ann Urwin, Manager at Perfect Care - DurhamThank you for a 4 star review. We pride ourselves on the service we provide and we are pleased to hear that your experience has been positive.
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Review of
Perfect Care - Durham
from Sam F (Daughter of Client) published on 19 September 2025 Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
My Mum has been with the company over a year and I've some serious concerns over the care she received. There is little communication between management and carers. I've enquired about issues with carers many times that managers knew nothing about. Mum had a fall while out with her carer, it wasn't
reported back to the company or myself. Carers regularly do 40 minutes or less out of their hour rota and then leave. Had a carer take their sick child in on their care visit. One carer refused to take mums wheelchair out with her and took Mum out with a stick which Mum never uses. Carers constantly complained about each other, the company, other patients. There was no connection between Mums needs and carers sent. She would often get carers with no car to take her shopping or someone who didn't like to do laundry so it would get left. Some carers better than others, some shouldn't be carers. One carer sat scrolling on her phone for 40 minutes out of an hour while Mum tried to chat to her.
Reply from Kelly-ann Urwin, Manager at Perfect Care - DurhamThank you for taking the time to share your concerns regarding the care package that was in place for your mum. Im truly sorry to hear how you feel about the experience, and I want to acknowledge the distress this may have caused.Please be assured that the issues youve referred to were addressed at the time by the care team, and appropriate actions were taken in response. We take all feedback seriously and continuously strive to improve the quality and consistency of our care.If you would like a further response to your concerns, please direct your communication to the Registered Manager, Kelly Urwin, who will be happy to support you further.
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Review of
Perfect Care - Durham
from L P (Daughter of Client) published on 19 August 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Perfect Care has been the care company looking after my elderly father for several years now and without the daily carers going in and professionally looking after him every day he wouldn't be able to live as independently as he does. The carers often go above and beyond what's on their checklist of
tasks to do, they are the eyes and ears of relatives that are not able to always be hands on themselves.
They keep us well informed of any issues we may need to know about and work well with the office team as well.
They keep us well informed of any issues we may need to know about and work well with the office team as well.
Reply from Danielle Rippon, Head of Marketing & Reporting at Perfect Care - DurhamThank you for such a positive review. We are delighted to hear that the care we provide is exceeding expectations and the we are able to assist your father in living independently.
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Review of
Perfect Care - Durham
from R T (Client) assisted by family/friend published on 4 August 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Good stay and caring services that cover most of my needs.
Reply from Danielle Rippon, Head of Marketing & Reporting at Perfect Care - DurhamThank you for a 5 star review. We pride ourselves on the service we provide and we are pleased to hear that your experience has been positive.
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Review of
Perfect Care - Durham
from Colin W (Client) published on 26 June 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
They are all "tip top" your staff of carers.
Reply from Carol Jackson, Communications Manager at Perfect Care - DurhamThank you so much for your comment and our 5 stars. We are delighted you feel this way.
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Review of
Perfect Care - Durham
from B A (Husband of Client) published on 30 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I cared for my wife for the last few months of her life at home, which was her wish. Had 2 carers morning and evening, they were brilliant, so gentle, friendly and professional. I could see that they genuinely care and also the support and advice they gave me to care for my wife helped a great deal
such special people of whom I'm eternally grateful too.
Reply from Carol Jackson, Marketing Manager at Perfect Care - DurhamThank you so much for taking the time to leave such a lovely review and especially at such a difficult time for you. We are so sorry for your loss.Its good that we could support not just your wife but also yourself. Thank you for your kind words
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Review of
Perfect Care - Durham
from B B (Wife of Client) published on 20 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have only been using Perfect Care for a short time but I have found both carers that have come to our home very friendly and have put my husband at ease. I would recommend Perfect Care to anyone.
Reply from Carol Jackson, Marketing Manager at Perfect Care - DurhamThank you so much for your review. That is so lovely to read. Thank you again. Dale Care
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Review of
Perfect Care - Durham
from M A (Client) published on 14 May 2025 Submitted via Postal Card • Report
Overall Experience
3.0 out of 5
3.0 out of 5
The original carer did not fit our needs but when I informed the office they quickly changed and understood our needs and we are happy with new carer.
Reply from Carol Jackson, Engagement Manager at Perfect Care - DurhamThank you so much for your feedback. Sometimes these situations do arise but we will always endeavour to meet our service users needs and requests. Thankyou
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Review of
Perfect Care - Durham
from Hilary F (Wife of Client) published on 21 January 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
All the carers are polite and helpful. Do their job well. Always try to help in any situation.
Reply from Carol Jackson, Marketing Manager at Perfect Care - DurhamHi. Thank you so much for your feedback. We very much value your comments. Thank you.
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Review of
Perfect Care - Durham
from M J (Client) published on 24 December 2024 Submitted via Postal Card • Report
Overall Experience
2.0 out of 5
2.0 out of 5
Some excellent carers but unfortunately I slipped whilst being assisted to shower. I have suffered much pain and spent thousands of pounds as a result. I had broken my hip and my knee and am now attempting to walk with an aid.
Very disappointed.
Some young, poor staff were clueless.
Very disappointed.
Some young, poor staff were clueless.
Reply from Carol Jackson, Marketing Manager at Perfect Care - DurhamThank you for submitting your review. This has been passed to the registered manager concerned.
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Review of
Perfect Care - Durham
from R A (Brother of Client) published on 20 September 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very good.
Reply from Carol Jackson, Marketing Manager at Perfect Care - DurhamThank you so much for our 5-star rating. Perfect Care.
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Review of
Perfect Care - Durham
from L G (Client) published on 18 July 2024 Submitted via Postal Card • Report
Overall Experience
3.0 out of 5
3.0 out of 5
Found some of the carers excellent, some average and others didn't know how quick to get finished.
Reply from Carol Jackson, Marketing Manager at Perfect Care - DurhamHi. Thank you so much for your review. We do take comments seriously but would appreciate more details to enable us to look into them. Could you please contact us to discuss. Thank you.
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Review of
Perfect Care - Durham
from M W (Wife of Client) published on 27 June 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I wish to thank you all for the kind and caring nature you gave to my husband. I cannot express feelings for everything your staff did for us until he had to go into a care home.
Thanking you once again.
Thanking you once again.
Reply from Danielle Rippon, Head of Marketing & Reporting at Perfect Care - DurhamThank you for such a kind review, we are so pleased that our team were supportive and caring and we will pass on your comments to them all.
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Review of
Perfect Care - Durham
from Derek H (Son of Client) published on 21 June 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Excellent service well impressed with all of the staff I have met and had conversations with have been great and I have met most of the carers and they are really kind and friendly with my dad and have really good chats.
Reply from Carol Jackson, Engagement Manager at Perfect Care - DurhamThank you so much for your lovely review. We are delighted you are so impressed with us. We pride ourselves on our service. Thank you. Perfect Care
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Awards / Recognitions (0)
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