Perfect Care - Durham

10-12 High Street, Spennymoor DL16 6DB
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9.4 30 Reviews
  • Perfect Care - Durham, Spennymoor
Perfect Care Ltd is a CQC registered company that provides excellence in care and support to people of all age ranges living in their own homes, whatever level of care they may require, from light domestic work through to Dementia Support or Complex Needs and End of Life. The company also provide private qualified nurses.

Emphasis is on the quality of care that is given to customers and revolves around what they want from the service. Carers take the view that each person is unique and every care package delivered is tailor made for that particular person.

The plan of care is built around customer requirements. All assessments of customers and care planning is undertaken by Registered Nurses, and Care Assistants who deliver this care, are closely monitored and supervised by Registered Nurses. Service reviews are conducted regularly to ensure that satisfaction is maintained, and that any changes to the Care Plan requirements are acted upon.
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Care Provided by Perfect Care - Durham

Types of Home Care

  • Visiting Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £26.90

Fees vary depending upon your requirements

These prices are only a guideline, please contact Perfect Care - Durham to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Kelly-Ann Urwin (Registered Manager)

Perfect Care - Durham Reviews (30)

9.4

Perfect Care - Durham has a Review Score of 9.4 (9.398) out of 10, based on 29 reviews in the last 2 years.
Over all time Perfect Care - Durham has 30 reviews.

Overall Experience
  • 19
  • 4
  • 4
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Date Published
  • 30
  • 10
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  • 29
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Reviewer Connection to Perfect Care - Durham
  • 9
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  • 4
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Total of 30, showing 1-20
Review from Kevin F (Son of Client) published on 17 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service for mom who has vascular dementia and Alzheimer's, carers are kind, caring, compassionate, good communication with mom and family, helped with prescriptions for mom where possible, and kept informed of what was happening with mom's care. Would recommend the service to other service
users and families.
Reply from Danielle Rippon, Head of Marketing & Reporting at Perfect Care - Durham

Thank you so much for your kind words. We're truly grateful for the opportunity to support your mother and your family. It means a lot to hear that our carers' compassion and communication made a difference. Your recommendation is deeply appreciated!

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Review from Stephanie O (Daughter of Client) published on 16 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We engaged your services to help with mum and her medications earlier this year and we have been more than happy with the service provided. Recently mum had a fall and Jess stayed with mum until the paramedics and family members arrived after informing us of what had happened she is a credit to you
all
Mum also was very fond of Alex whom she had a great relationship with
Both Alex and Jess attended mums funeral as she sadly passed away last month which we thought was lovely
They both took the time to meet with us all and say how they enjoyed looking after mum and will miss her
These two young people are outstanding caring and compassionate people and are a huge credit to your service and we as a family are grateful that mum was looked after by them both
Please ensure this message is relayed to them, as they deserve to be recognised for their outstanding care
Kind regards.
Reply from Danielle Rippon, Head of Marketing & Reporting at Perfect Care - Durham

Thank you so much for your heartfelt message. We are truly honoured to have been entrusted with the care of your mum, and we're deeply sorry for your loss.

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Review from William D (Client) published on 22 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent throughout.
Reply from Kelly-ann Urwin, Manager at Perfect Care - Durham

Thank you for a 4 star review. We pride ourselves on the service we provide and we are pleased to hear that your experience has been positive.

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Review from Sam F (Daughter of Client) published on 19 September 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
My Mum has been with the company over a year and I've some serious concerns over the care she received. There is little communication between management and carers. I've enquired about issues with carers many times that managers knew nothing about. Mum had a fall while out with her carer, it wasn't
reported back to the company or myself. Carers regularly do 40 minutes or less out of their hour rota and then leave. Had a carer take their sick child in on their care visit. One carer refused to take mums wheelchair out with her and took Mum out with a stick which Mum never uses. Carers constantly complained about each other, the company, other patients. There was no connection between Mums needs and carers sent. She would often get carers with no car to take her shopping or someone who didn't like to do laundry so it would get left. Some carers better than others, some shouldn't be carers. One carer sat scrolling on her phone for 40 minutes out of an hour while Mum tried to chat to her.
Reply from Kelly-ann Urwin, Manager at Perfect Care - Durham

Thank you for taking the time to share your concerns regarding the care package that was in place for your mum. Im truly sorry to hear how you feel about the experience, and I want to acknowledge the distress this may have caused.Please be assured that the issues youve referred to were addressed at the time by the care team, and appropriate actions were taken in response. We take all feedback seriously and continuously strive to improve the quality and consistency of our care.If you would like a further response to your concerns, please direct your communication to the Registered Manager, Kelly Urwin, who will be happy to support you further.

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Review from L P (Daughter of Client) published on 19 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Perfect Care has been the care company looking after my elderly father for several years now and without the daily carers going in and professionally looking after him every day he wouldn't be able to live as independently as he does. The carers often go above and beyond what's on their checklist of
tasks to do, they are the eyes and ears of relatives that are not able to always be hands on themselves.
They keep us well informed of any issues we may need to know about and work well with the office team as well.
Reply from Danielle Rippon, Head of Marketing & Reporting at Perfect Care - Durham

Thank you for such a positive review. We are delighted to hear that the care we provide is exceeding expectations and the we are able to assist your father in living independently.

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Review from R T (Client) assisted by family/friend published on 4 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good stay and caring services that cover most of my needs.
Reply from Danielle Rippon, Head of Marketing & Reporting at Perfect Care - Durham

Thank you for a 5 star review. We pride ourselves on the service we provide and we are pleased to hear that your experience has been positive.

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Review from Colin W (Client) published on 26 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They are all "tip top" your staff of carers.
Reply from Carol Jackson, Communications Manager at Perfect Care - Durham

Thank you so much for your comment and our 5 stars. We are delighted you feel this way.

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Review from B A (Husband of Client) published on 30 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cared for my wife for the last few months of her life at home, which was her wish. Had 2 carers morning and evening, they were brilliant, so gentle, friendly and professional. I could see that they genuinely care and also the support and advice they gave me to care for my wife helped a great deal
such special people of whom I'm eternally grateful too.
Reply from Carol Jackson, Marketing Manager at Perfect Care - Durham

Thank you so much for taking the time to leave such a lovely review and especially at such a difficult time for you. We are so sorry for your loss.Its good that we could support not just your wife but also yourself. Thank you for your kind words

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Review from B B (Wife of Client) published on 20 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have only been using Perfect Care for a short time but I have found both carers that have come to our home very friendly and have put my husband at ease. I would recommend Perfect Care to anyone.
Reply from Carol Jackson, Marketing Manager at Perfect Care - Durham

Thank you so much for your review. That is so lovely to read. Thank you again. Dale Care

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Review from M A (Client) published on 14 May 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The original carer did not fit our needs but when I informed the office they quickly changed and understood our needs and we are happy with new carer.
Reply from Carol Jackson, Engagement Manager at Perfect Care - Durham

Thank you so much for your feedback. Sometimes these situations do arise but we will always endeavour to meet our service users needs and requests. Thankyou

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Review from Hilary F (Wife of Client) published on 21 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the carers are polite and helpful. Do their job well. Always try to help in any situation.
Reply from Carol Jackson, Marketing Manager at Perfect Care - Durham

Hi. Thank you so much for your feedback. We very much value your comments. Thank you.

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Review from M J (Client) published on 24 December 2024 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Some excellent carers but unfortunately I slipped whilst being assisted to shower. I have suffered much pain and spent thousands of pounds as a result. I had broken my hip and my knee and am now attempting to walk with an aid.
Very disappointed.
Some young, poor staff were clueless.
Reply from Carol Jackson, Marketing Manager at Perfect Care - Durham

Thank you for submitting your review. This has been passed to the registered manager concerned.

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Review from R A (Brother of Client) published on 20 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good.
Reply from Carol Jackson, Marketing Manager at Perfect Care - Durham

Thank you so much for our 5-star rating. Perfect Care.

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Review from L G (Client) published on 18 July 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Found some of the carers excellent, some average and others didn't know how quick to get finished.
Reply from Carol Jackson, Marketing Manager at Perfect Care - Durham

Hi. Thank you so much for your review. We do take comments seriously but would appreciate more details to enable us to look into them. Could you please contact us to discuss. Thank you.

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Review from M W (Wife of Client) published on 27 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I wish to thank you all for the kind and caring nature you gave to my husband. I cannot express feelings for everything your staff did for us until he had to go into a care home.
Thanking you once again.
Reply from Danielle Rippon, Head of Marketing & Reporting at Perfect Care - Durham

Thank you for such a kind review, we are so pleased that our team were supportive and caring and we will pass on your comments to them all.

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Review from Derek H (Son of Client) published on 21 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service well impressed with all of the staff I have met and had conversations with have been great and I have met most of the carers and they are really kind and friendly with my dad and have really good chats.
Reply from Carol Jackson, Engagement Manager at Perfect Care - Durham

Thank you so much for your lovely review. We are delighted you are so impressed with us. We pride ourselves on our service. Thank you. Perfect Care

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Review from J Q (Wife of Client) published on 31 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Generally, the service is very good. Some carers are excellent and will go the extra mile to help.
Reply from Carol Jackson, Marketing Manager at Perfect Care - Durham

Thank you for your review. We appreciate your comments.

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Review from J W (Husband of Client) published on 23 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
More consistency and communication.
Reply from Carol Jackson, Engagement Manager at Perfect Care - Durham

Thank you so much for your 5-star review. Perfect Care.

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Review from Amy T (Daughter of Client) published on 22 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault the care I received for my dad, we managed to get him home fast and the care plan sorted within a day allowing my dad to have his remaining time at home. Care staff were confident to deal with end of life and understood our needs and wishes and were able to keep him comfortable at home.
Reply from Carol Jackson, Marketing Manager at Perfect Care - Durham

Thank you so much for your lovely review at such a difficult time. Our team are amazing and it's times like this they become invaluable. Thank you.

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Review from D P (Client) published on 21 May 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Overall very good.
Reply from Carol Jackson, Engagement Manager at Perfect Care - Durham

Thank you for your feedback. We would like to be able to improve so would appreciate the opportunity of knowing where we can improve. Could you please email our registered manager kelly.urwin@perfectcare.co.uk Thank you.

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Current Review Score: 9.4 (9.398)

Overview of Review Score

The Review Score of 9.4 (9.398) out of 10 for Perfect Care - Durham is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.398 for Perfect Care - Durham is calculated as follows: ( (111 Excellents x 5) + (27 Goods x 4) + (18 Satisfactorys x 3) + (3 Poors x 2) + (7 Very Poors x 1) ) ÷ 166 Ratings = 4.398
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Perfect Care - Durham is based on 23 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Jul 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Kelly

Kelly Urwin

Job Title: Registered Manager Joined: 2016

Kelly, our dedicated Registered Manager, has been an indispensable member of the Perfect Care Team for over 8 years and became Registered Manager in 2018. Her exceptional leadership extends to managing both our office team and more than 100 carers in the Durham Area.


Kelly consistently goes above and beyond, embodying a caring and helpful approach toward our service users and fellow carers. Her extensive knowledge of the care industry allows her to provide valuable advice and effective problem-solving skills. Kelly’s commitment is unwavering, making her an invaluable asset to our team

Frequently Asked Questions about Perfect Care - Durham

What Type of Services does Perfect Care - Durham offer?

Perfect Care - Durham offers Home Care.

How many Carers does Perfect Care - Durham employ?

Perfect Care - Durham employs 120 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Perfect Care - Durham to verify any information. View our terms and conditions. Perfect Care - Durham has an Enhanced Service - more info.