Submit a Review for Perfect Care - Durham
10-12 High Street, Spennymoor, DL16 6DB
View Full Details of Perfect Care - DurhamLatest Reviews for Perfect Care - Durham
17 October 2025
Excellent service for mom who has vascular dementia and Alzheimer's, carers are kind, caring, compassionate, good communication with mom and family, helped with prescriptions for mom where possible, and kept informed of what was happening with mom's care. Would recommend the service to other service users and families.
16 October 2025
We engaged your services to help with mum and her medications earlier this year and we have been more than happy with the service provided. Recently mum had a fall and Jess stayed with mum until the paramedics and family members arrived after informing us of what had happened she is a credit to you all Mum also was very fond of Alex whom she had a great relationship with Both Alex and Jess attended mums funeral as she sadly passed away last month which we thought was lovely They both took the time to meet with us all and say how they enjoyed looking after mum and will miss her These two young people are outstanding caring and compassionate people and are a huge credit to your service and we as a family are grateful that mum was looked after by them both Please ensure this message is relayed to them, as they deserve to be recognised for their outstanding care Kind regards.
22 September 2025
Excellent throughout.
19 September 2025
My Mum has been with the company over a year and I've some serious concerns over the care she received. There is little communication between management and carers. I've enquired about issues with carers many times that managers knew nothing about. Mum had a fall while out with her carer, it wasn't reported back to the company or myself. Carers regularly do 40 minutes or less out of their hour rota and then leave. Had a carer take their sick child in on their care visit. One carer refused to take mums wheelchair out with her and took Mum out with a stick which Mum never uses. Carers constantly complained about each other, the company, other patients. There was no connection between Mums needs and carers sent. She would often get carers with no car to take her shopping or someone who didn't like to do laundry so it would get left. Some carers better than others, some shouldn't be carers. One carer sat scrolling on her phone for 40 minutes out of an hour while Mum tried to chat to her.
19 August 2025
Perfect Care has been the care company looking after my elderly father for several years now and without the daily carers going in and professionally looking after him every day he wouldn't be able to live as independently as he does. The carers often go above and beyond what's on their checklist of tasks to do, they are the eyes and ears of relatives that are not able to always be hands on themselves. They keep us well informed of any issues we may need to know about and work well with the office team as well.
04 August 2025
Good stay and caring services that cover most of my needs.
26 June 2025
They are all "tip top" your staff of carers.
30 May 2025
I cared for my wife for the last few months of her life at home, which was her wish. Had 2 carers morning and evening, they were brilliant, so gentle, friendly and professional. I could see that they genuinely care and also the support and advice they gave me to care for my wife helped a great deal such special people of whom I'm eternally grateful too.
20 May 2025
I have only been using Perfect Care for a short time but I have found both carers that have come to our home very friendly and have put my husband at ease. I would recommend Perfect Care to anyone.
14 May 2025
The original carer did not fit our needs but when I informed the office they quickly changed and understood our needs and we are happy with new carer.
21 January 2025
All the carers are polite and helpful. Do their job well. Always try to help in any situation.
24 December 2024
Some excellent carers but unfortunately I slipped whilst being assisted to shower. I have suffered much pain and spent thousands of pounds as a result. I had broken my hip and my knee and am now attempting to walk with an aid. Very disappointed. Some young, poor staff were clueless.
20 September 2024
Very good.
18 July 2024
Found some of the carers excellent, some average and others didn't know how quick to get finished.
27 June 2024
I wish to thank you all for the kind and caring nature you gave to my husband. I cannot express feelings for everything your staff did for us until he had to go into a care home. Thanking you once again.
21 June 2024
Excellent service well impressed with all of the staff I have met and had conversations with have been great and I have met most of the carers and they are really kind and friendly with my dad and have really good chats.
31 May 2024
Generally, the service is very good. Some carers are excellent and will go the extra mile to help.
23 May 2024
More consistency and communication.
22 May 2024
I cannot fault the care I received for my dad, we managed to get him home fast and the care plan sorted within a day allowing my dad to have his remaining time at home. Care staff were confident to deal with end of life and understood our needs and wishes and were able to keep him comfortable at home.
21 May 2024
Overall very good.
Latest Reviews for Perfect Care - Durham
17 October 2025
Excellent service for mom who has vascular dementia and Alzheimer's, carers are kind, caring, compassionate, good communication with mom and family, helped with prescriptions for mom where possible, and kept informed of what was happening with mom's care. Would recommend the service to other service users and families.
16 October 2025
We engaged your services to help with mum and her medications earlier this year and we have been more than happy with the service provided. Recently mum had a fall and Jess stayed with mum until the paramedics and family members arrived after informing us of what had happened she is a credit to you all Mum also was very fond of Alex whom she had a great relationship with Both Alex and Jess attended mums funeral as she sadly passed away last month which we thought was lovely They both took the time to meet with us all and say how they enjoyed looking after mum and will miss her These two young people are outstanding caring and compassionate people and are a huge credit to your service and we as a family are grateful that mum was looked after by them both Please ensure this message is relayed to them, as they deserve to be recognised for their outstanding care Kind regards.
22 September 2025
Excellent throughout.
19 September 2025
My Mum has been with the company over a year and I've some serious concerns over the care she received. There is little communication between management and carers. I've enquired about issues with carers many times that managers knew nothing about. Mum had a fall while out with her carer, it wasn't reported back to the company or myself. Carers regularly do 40 minutes or less out of their hour rota and then leave. Had a carer take their sick child in on their care visit. One carer refused to take mums wheelchair out with her and took Mum out with a stick which Mum never uses. Carers constantly complained about each other, the company, other patients. There was no connection between Mums needs and carers sent. She would often get carers with no car to take her shopping or someone who didn't like to do laundry so it would get left. Some carers better than others, some shouldn't be carers. One carer sat scrolling on her phone for 40 minutes out of an hour while Mum tried to chat to her.
19 August 2025
Perfect Care has been the care company looking after my elderly father for several years now and without the daily carers going in and professionally looking after him every day he wouldn't be able to live as independently as he does. The carers often go above and beyond what's on their checklist of tasks to do, they are the eyes and ears of relatives that are not able to always be hands on themselves. They keep us well informed of any issues we may need to know about and work well with the office team as well.
04 August 2025
Good stay and caring services that cover most of my needs.
26 June 2025
They are all "tip top" your staff of carers.
30 May 2025
I cared for my wife for the last few months of her life at home, which was her wish. Had 2 carers morning and evening, they were brilliant, so gentle, friendly and professional. I could see that they genuinely care and also the support and advice they gave me to care for my wife helped a great deal such special people of whom I'm eternally grateful too.
20 May 2025
I have only been using Perfect Care for a short time but I have found both carers that have come to our home very friendly and have put my husband at ease. I would recommend Perfect Care to anyone.
14 May 2025
The original carer did not fit our needs but when I informed the office they quickly changed and understood our needs and we are happy with new carer.
21 January 2025
All the carers are polite and helpful. Do their job well. Always try to help in any situation.
24 December 2024
Some excellent carers but unfortunately I slipped whilst being assisted to shower. I have suffered much pain and spent thousands of pounds as a result. I had broken my hip and my knee and am now attempting to walk with an aid. Very disappointed. Some young, poor staff were clueless.
20 September 2024
Very good.
18 July 2024
Found some of the carers excellent, some average and others didn't know how quick to get finished.
27 June 2024
I wish to thank you all for the kind and caring nature you gave to my husband. I cannot express feelings for everything your staff did for us until he had to go into a care home. Thanking you once again.
21 June 2024
Excellent service well impressed with all of the staff I have met and had conversations with have been great and I have met most of the carers and they are really kind and friendly with my dad and have really good chats.
31 May 2024
Generally, the service is very good. Some carers are excellent and will go the extra mile to help.
23 May 2024
More consistency and communication.
22 May 2024
I cannot fault the care I received for my dad, we managed to get him home fast and the care plan sorted within a day allowing my dad to have his remaining time at home. Care staff were confident to deal with end of life and understood our needs and wishes and were able to keep him comfortable at home.
21 May 2024
Overall very good.