Review from D S (Partner of Client) published on 14 September 2023
Submitted via Website • Report
Overall Experience5.0 out of 5
North East Dartmoor Care, NEDcare, have looked after my partner from November 2022 after he returned from six months in hospital. His care is end of life. I cannot praise sufficiently the team of men and women who work four times a day in pairs to ensure my partner has a decent quality of life. He is
severely disabled physically by cancer. They bring professionalism, good humour, imaginative problem-solving, team collaboration and kindness. They are always on time, and have never let us down. They come from a wide range of professional and other backgrounds; ex-engineer, ex military, ex teacher, social worker, shop manager, care assistant, care starter and many more. They bring their range of life experiences to the job. Some retired, some starting out, some mid career. They have saved my sanity and helped my partner's mental and physical health. There are many challenges out here on Dartmoor and they do support each other and are supported. This is our way of saying thank you and encouraging new recruits.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
28 Jul 2018
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Report
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact NEDCare to verify any information. View our terms and conditions. NEDCare has an Basic Service - more info.