Paragon Home Healthcare

Goodwin House, 5 Union Court, Richmond TW9 1AA
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8.5 23 Reviews
  • Paragon Home Healthcare, Richmond
Paragon Home Healthcare provides nurse-led complex care for adults and young people across London and the Southeast, including Surrey, Sussex, Kent, Hampshire, Berkshire, and further afield. The service supports individuals with spinal cord injuries, brain injuries, neurological conditions, and other high-dependency needs.

Care is delivered through live-in packages or day and night shifts, depending on the client’s individual needs. Paragon blends clinical skill with person-centred support, from delivering essential clinical care such as ventilation and neurogenic bowel care, to encouraging choice, autonomy, and independence in everyday life. For those with physical dependency, the service provides the support needed to achieve what matters to them, without taking over.

Each care package is overseen by a Clinical Care Manager and care is delivered by trained carers, nurses, or personal assistants depending on the client’s specific needs.

All staff receive in-person training which is focused on the individual’s condition, environment, and needs. Paragon also recruits specifically for clients, and Coordinators carefully match staff to clients using meet and greets to build trusted care teams.

With strong clinical leadership, 24-hour on-call support, and close coordination with families and healthcare teams, Paragon offers a service built on safety, dignity, and consistency.

CQC rated: Good (March 2024)
Spinal Injuries Association Trusted Partner
Member of BABICM
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Care Provided by Paragon Home Healthcare

Types of Home Care

  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £0.01
  • Weekly Live-in Care Fees: from £0.01

Our packages of care are individually priced as each client will have unique needs and care requirements. We're happy to provide an estimate at enquiry stage once we've gathered a few details.
Live-in care is quoted per day and per week whereas Day or Night shifts are quoted per hour. We provide care across London and the South East, covering Greater London, Surrey, East and West Sussex, Kent, Hampshire, Berkshire, and Buckinghamshire. Our services extend to towns and cities including Richmond, Wimbledon, Croydon, Guildford, Woking, Farnham, Brighton, Crawley, Chichester, Eastbourne, Hastings, Maidstone, Canterbury, Ashford, Tunbridge Wells, Southampton, Portsmouth, Winchester, Basingstoke, Reading, Windsor, Bracknell, and Maidenhead.

These prices are only a guideline, please contact Paragon Home Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Paragon Home Healthcare

Person in charge

  • Catherine Hellary (Registered Manager)

Paragon Home Healthcare Reviews (23)

8.5

Paragon Home Healthcare has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years.
Over all time Paragon Home Healthcare has 23 reviews.

Overall Experience
  • 23
  • 0
  • 0
  • 0
  • 0
Date Published
  • 23
  • 2
  • 2
  • 2
  • 21
Reviewer Connection to Paragon Home Healthcare
  • 7
  • 6
  • 4
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 23, showing 21-23
Review from Maureen M (Client) published on 26 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Incredible attention to detail from the nursing team and carers from Paragon Home Healthcare, they really care and I felt really looked after. I was worried that I might have to go into a home but with my wonderful live-in carers, I'm able to stay in my own home. I would wholeheartedly recommend them
to others.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Paul S (Client) published on 26 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I use a wheelchair and need 24hr live in PAs. The Nurses from Paragon took care of everything and my PAs are great, the support meant I could go home with one less thing to worry about. They really are specialists and care, always on time and helpful. No hesitation in recommending!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from P O (Daughter of Client) published on 15 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Paragon responded very promptly to my request for help for my 84-year-old Father despite the Christmas period. I was impressed with how efficient, professional and compassionate the assistance received by my Father was, my Father was very at ease from the first meeting with his carer. I really appreciated
the practical advice received. Our carer was always punctual, flexible and compassionate. We would definitely use Paragon again when my parents come to stay.
Reply from Registered Manager at Paragon Home Healthcare

Thanks so much for taking the time to feedback and leave us a review. We try to make our service truly personalised and compassionate and are always open to feedback so we can continually improve our service.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Paragon Home Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Paragon Home Healthcare is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Paragon Home Healthcare is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Jul 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (3)

Meet the Team (1)

Catherine

Catherine Hellary

Job Title: Founder and Managing Director Joined: 2018

Catherine is an experienced Advanced Nurse Practitioner with many years spent working in Complex and Clinical Community Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Paragon Home Healthcare to verify any information. View our terms and conditions. Paragon Home Healthcare has an Enhanced Service - more info.