Helping Hands Home Care (Dartford)

7 Copperfields, Dartford DA1 2DE
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9.6 18 Reviews
  • Helping Hands Home Care (Dartford), Dartford
With more than 100 branches across England and Wales, you can rely on Helping Hands to understand care, no matter what your support needs.
Whether you require one visit a week for 30-minutes or 24-hour live-in care, Helping Hands offers a bespoke, fully managed service from your local branch team in Dartford.

Helping Hands is one of the UK’s leading homecare providers, offering condition-led care tailored to your needs, whether companionship, housework support or more personal care.

You’ll always have the support of your friendly branch team as well as managers throughout every region of England and Wales, offering reassurance for family who may not be close by.

Care can even be provided within 24-hours, meaning you can be reassured that even in an emergency, Helping Hands are able to support with every aspect of your care journey.
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Care Provided by Helping Hands Home Care (Dartford)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £36.20
  • Weekly Live-in Care Fees: from £1825

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Dartford) to find out the exact price for your requirements.

Contact Helping Hands Home Care (Dartford) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Helping Hands Home Care (Dartford) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Adele Adeyemi (Branch Care Manager)

Helping Hands Home Care (Dartford) Reviews (18)

9.6

Helping Hands Home Care (Dartford) has a Review Score of 9.6 (9.593) out of 10, based on 11 reviews in the last 2 years.
Over all time Helping Hands Home Care (Dartford) has 18 reviews.

Overall Experience
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Date Published
  • 18
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  • 11
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Reviewer Connection to Helping Hands Home Care (Dartford)
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Total of 18, showing 1-18
Review from Doreen M (Sister of Client) published on 11 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very pleased with the service that my sister is receiving from the Dartford branch of Helping Hands. I am particularly impressed with the way in which they provide and accommodate for the needs of the client and also take a personal interest in the care they think the client needs, which the client
themselves may well have not thought about. Leza and Adele's attitudes are both of a caring nature and concern for the client, as well as being very professional and respectful to all concerned.


I would most certainly recommend Helping Hands to anyone in need of home carers, as the Company is very well organised and efficiently run.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Dartford)Good morning,
Thank you very much for taking the time to share such a thoughtful review. We are delighted to hear that your sister is receiving excellent support from our Dartford branch. It is wonderful to know that the team are not only meeting her needs, but also taking the time to understand her personally and offer care she may not have considered herself.
Leza and Adele will be so pleased to hear your kind words. Their caring nature, professionalism, and respectful approach are qualities we are incredibly proud of, and it is lovely to see the positive difference they are making.
We truly appreciate your recommendation and are grateful for your recognition of how well organised and supportive the service has been for your sister.
Kindest regards
Katie
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Review from Melissa F (Daughter-in-law of Client) published on 5 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping hands have been the greatest support for both my mother and father in law but also to the whole family. The staff have always been caring and supportive. Adele went above and beyond to fully understand the family set up and situation to help my father in law maintain his independence and dignity
whilst also making sure the families care concerns were supported.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Dartford)Thank you very much for taking the time to share such a thoughtful and heartfelt review. We are truly delighted to hear that Helping Hands has been such a great support not only to your mother and fatherinlaw, but to the whole family.
It is wonderful to know that our staff have consistently been caring and supportive throughout. Your lovely feedback about Adele is especially appreciated. Her commitment to fully understanding your familys needs, ensuring your fatherinlaw could maintain his independence and dignity, while also supporting the familys care concerns, reflects exactly the level of personalised care we strive to provide.
I will make sure your kind words are shared with Adele and the entire teamthey will be truly grateful.
Kindest regards
Katie
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Review from A T (Daughter of Client) published on 3 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping hands are amazing. Adele is very helpful and was very accommodating of my mum's needs. The carers were superb and always courteous to my mum. They couldn't do enough for her at all times. We were very grateful for their support.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Dartford)Thank you very much for taking the time to share your thoughtful feedback with us.
We are delighted to hear that you have found our service to be so supportive and that Adele has been particularly helpful and accommodating of your mothers needs. It is also wonderful to know that the carers have been consistently courteous and attentive, and that their commitment to providing the highest standard of care has made such a positive difference.
Your kind words mean a great deal to the entire Dartford team, and we truly appreciate your gratitude and recognition of their efforts.
Kindest regards
Katie
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Review from Ian G (Son of Client) published on 28 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum needed the help of carers after she had a fall in the garden.The jobs the carers provided help with were making meals, washing up , hair washing and any other assistance my mum needed while they were there. My mum found all the carers polite, caring and helpful, and we would recommend Helping
Hands to anyone looking for carers help.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Dartford)Good Afternoon Ian. Thank you so much for sharing your experience with us. We are very grateful. We are delighted to hear that our carers were able to support your mum after her fall and provide the help she needed with daily tasks. It's wonderful to know they were polite, caring, and helpful throughout. Your recommendation means a lot to us, and we'll make sure your kind words are passed on to the team. Kindest regards, Katie
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Review from Elaine S (Daughter of Client) published on 21 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service very professional from meeting Adele to set up care for my mum to the carers coming in. All have been excellent, kind and caring.
We feel that the service is very well organised with high quality carers
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Dartford)Elaine,
We are pleased to know that from the first meeting with the Adele to the care that the we are providing for your Mum, the service has been excellent.
It is also great to hear that the team have all been kind and caring and you feel that the service is well organised.
We will be sure to pass on your kind feedback to the team who will be thrilled to receive and read your comments.
Kindest regards
Katie
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Review from Kevin M (Son of Client) published on 18 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A big thankyou to helping hands Adele and all carers for the care given to my mother over the past few years. The care was always professional and loving. Maybe not the cheapest available but worth the extra. Myself and family would highly recommend their services.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Dartford)Kevin,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are pleased to hear that the care Adele and the carers are providing for your Mother over the past few years have always been professional and loving and you would highly recommend us even.
The team will be delighted to receive your feedback and thanks when we pass on your comments shortly.
Kindest regards
Katie
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Review from Mark D (Son of Client) published on 21 August 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Really god experience with using Helping Hands for the care needs of our father.
It was a simple process to agree the level and frequency of support needed. While dad seemed to have one or two favourite carers, all of those supporting him were sympathetic to his ever changing needs, and went beyond
the expected level of support as our father's situation worsened.
I would definitely recommend Helping Hands to others and the only reason that I haven't given 5 stars is due to the difficulty trying to access the daily updates on the App. But that wasn't for the want of trying on Helping Hands part.


Well done and thank you to the manager and the Dartford team.


Regards

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Review from M R (Daughter of Client) published on 20 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you so much for your prompt and continued help in providing my father with support following a recent fall. The on call team and local branch manager responded promptly and swiftly in putting into place a plan to support him and also continue to arrange on going support in these recent weeks,
re arranging the same carer val and another carer to support. Thank you so much very appreciated.
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Review from Pat L (Wife of Client) published on 13 February 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The last 4 days of care that my husband had with you were all friendly helpful and caring. They also helped me through a very difficult time. I had to increase the hours and it was done speedly and without any fuss.
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Review from L W (Son of Client) published on 13 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Only a recent user of Helping Hands for my mum and so far we are very pleased with the choice of carers the company has provided. So far this was a good family choice and hopefully, it will continue. We would recommend their services.
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Review from Stephen S (Son of Client) published on 13 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing but praise for the care given to my mother over the last 9 months. My mother has Alzheimers and everyone at Helping Hands Dartford has been so supportive, which has been a massive help given that this is the first time we had arranged external care for my mother.
All the staff in the
office have always been there to discuss any issues that arise, I have always been informed immediately when any issues have arisen relating to my mothers care and all the carers have been so kind and caring with my mother. I would also like to make a special mention to my mothers main and regular carer, she has been brilliant with my mother and even highlighted issues that we were unaware of with my mothers health that we have been able to progress with the GP and arrange for ongoing treatment.
I cannot recommend Helping Hands Dartford highly enough and we would happily use them again if the situation arose.
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Review from W R (Client) published on 28 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I broke my left arm on September 30th 2023. It was in a sling for 6 weeks so I could not shower myself or dress myself.
Helping Hands came to my rescue and my carers were excellent.
The only problem was that they could only come at 7am - 7:30 on Sundays. I found it a long day but understand you are
short of carers.
I would recommend Helping Hands to anyone needing care.
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Review from Yvonne J (Client) published on 15 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All recent carers I have had have been like friends and I look forward to seeing them.
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Review from Olivia F (Relative of Client) published on 29 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers we currently have on a regular basis are very good. Some are excellent!
We are very sad to have lost some outstanding carers this year!
This year, I have trained many carers (new to the house). I have done the job for the carers, showering them/what needs to be done whilst paying for
the carer to be there! I am interested in your response to this, as I feel it's not very fair.
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Review from V H (Client) published on 29 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the carer, always on time.
She cleans and hoovers very well.
Always ask if she can do anything else.
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Review from V B (Client) assisted by family/friend published on 27 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The initial interview meeting was very lengthy in terms of the number of questions asked and this could not have happened if I had not been present to support my mum who has dementia. Having said that I am aware of the need for the collection of this information. The manager attending was professional
and friendly. Mum's carer was bubbly, and friendly and established a good rapport with mum and cared for her very well indeed during my holiday break.
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Review from Trish L (Cousin of Client) published on 21 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been so impressed and grateful for the care my cousin has been given. The staff in the office are always so helpful and the carers so caring and thoughtful. During lockdown, when I have been unable to visit I have been reassured that she is in good hands. She fell recently and the care she was
afforded when found on the floor was second to none. I am her closest living relative and live an hour and a half drive away but I was kept informed the whole time. When the ambulance man spoke to me he was extremely complimentary about the carer who was there and the on-call staff. I am so glad I found Helping Hands when trying to sort care for my cousin. I can’t thank or praise the Dartford staff highly enough!
I would also like to say thank you for the updates we have received during lockdown.
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Review from David G (Son of Client) published on 10 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum had been in hospital twice following two falls at her home. As a 73-year-old who has lived in her home for more than 30 years, she did not want to consider sheltered accommodation or a home at this stage. I had a look in the local area for some home help and following an initial inquiry with
the manager at Helping Hands Dartford, I discussed with Mum and we decided to give Helping Hands a go as the manager had made me feel comfortable that they could do what Mum required.
We opted for three times a week, Mum needed help more on the domestic side than personally, also the company and seeing someone three times a week was important.
We have now been using Helping Hands for a month and Mum has been really pleased with the support she has been given. All the carers have been lovely and nothing is too much trouble! They will do a variety of tasks she cants manage, such as bed making, hoovering, etc. Importantly she told me recently how she looks forward to the visits and enjoys the company.
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Current Review Score: 9.6 (9.593)

Overview of Review Score

The Review Score of 9.6 (9.593) out of 10 for Helping Hands Home Care (Dartford) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.818 for Helping Hands Home Care (Dartford) is calculated as follows: ( (55 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 66 Ratings = 4.818
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Dartford) is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 = 4.775
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Sep 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Adele

Adele Adeyemi

Job Title: Branch Care Manager

Being a Branch Manager at Helping Hands is incredibly rewarding. I take pride in leading
my team to deliver a high-quality, safe service while ensuring they feel supported and
confident. Outside of work, I love cooking for family and friends, socialising, and making
people feel at ease. Lending a Helping Hand comes naturally to me!

Frequently Asked Questions about Helping Hands Home Care (Dartford)

What Type of Services does Helping Hands Home Care (Dartford) offer?

Helping Hands Home Care (Dartford) offers Home Care.

How many Carers does Helping Hands Home Care (Dartford) employ?

Helping Hands Home Care (Dartford) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Dartford) to verify any information. View our terms and conditions. Helping Hands Home Care (Dartford) has an Enhanced Service - more info.