Home Instead (Banbridge, Newry & Mourne)

33 Rathfriland Street, Banbridge BT32 3LA
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9.4 15 Reviews
  • Home Instead (Banbridge, Newry & Mourne), Banbridge
Home Instead provides a quality companionship, home help and personal care services for people living in their own homes in Banbridge, Moira, Portadown, Lurgan, Newry, Warrenpoint, Kilkeel and the surrounding areas. They also support people with dementia and people with disabilities and can a provide complete range of care services from short term respite to full-time Live-In care. This service has its Client outcomes at the centre of all they do and with a minimum call time of 1 hour, ensure that they can build supportive relationships to help achieve these.

As daily tasks become more challenging, ageing can make living independently at home more difficult, but with the help of their Care Professionals, people can stay living at home, comfortable and cared for.

Care Professionals offer compassionate care that is bespoke and tailored to the individual. They are hand-picked for their character and values and are expertly trained to support older people and their families. Their interests, hobbies and personality are matched with the person they care for.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Cleaning Service
  • Companionship
  • Laundry Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

Packages are tailored to suit each individual's needs. Please get in touch to find out more.

Good to Know

Group/Owner

Person in charge

  • Una O'Duil (Managing Director)

Home Instead (Banbridge, Newry & Mourne) Reviews (15)

9.4

Home Instead (Banbridge, Newry & Mourne) has a Review Score of 9.4 (9.400) out of 10, based on 5 reviews in the last 2 years. Over all time Home Instead (Banbridge, Newry & Mourne) has 15 reviews.

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Review from J S (Daughter of Client) published on 5 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had weekly visits for the past 5 years to offer support and companionship whilst living alone with dementia. The team are very professional and accommodating. The care professionals visiting are compassionate and supportive and always very reliable which provided a lot of reassurance to both
my mother and family.
I would highly recommend Home Instead for peace of mind and a caring reliable service.

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Review from Margaret C (Daughter of Client) published on 6 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has been a lifesaver to myself as I care for my 100 year old mother. The staff are excellent in their approach, friendly, professional and thorough. Staff are obviously carefully chosen by management. They arrive punctually, help Mum with her midday meal, tidy up, dust, wash dishes or hoover
floors. They get mum dressed for bed and engage in meaningful conversations, which is very beneficial for my aged parent. A very worthwhile company indeed, thank you.

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Review from Nial D (Son of Client) published on 24 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The entire team at Home Instead help to provide first class care and support to not only our mum, but our family as a whole. They have been assisting us for around 18 months now and we could not operate without them / the primary care team are a core of 4-5 people who put our mum completely at ease,
and she takes great comfort from their visits. Nothing we ask for is a problem, even at short notice and we could not recommend them highly enough to anyone else thinking of getting assistance of this kind. The notes from their visits to our mum act as a great barometer for my brother and I, and the app is a fantastic facility for us to get updates on how she is on any given day.

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Review from C L (Daughter of Client) published on 16 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always on time with a caring and cheerful attitude. The carer carries out morning personal care, prepares lunch in advance and does some cleaning. Nothing is too much bother! My parents look forward to seeing her every day. I highly recommend Home Instead!

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Review from R G (Son of Client) published on 24 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead support has enabled my parents to remain at home together at home despite their increasing frailty. The kind and cheerful Home Instead staff provide great care and assistance which allows us to feel reassured that Mum and Dad are being well looked after in their familiar environment. Excellent
service without which we would not be able to cope.

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Review from Mark H (Son of Client) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was always anxious about home visits; she has dementia and didn’t want anyone coming to her home as she was too independent. She then agreed to a visit from Home Instead and met with the director, who then allocated a companion to her for home visits, shopping, going to the park and doing everything
my mum would like to do. She just has so much fun; she loves her carer calling now.
Initially, Home Instead drew up quite an extensive care plan for my mum's life; her childhood, her work career, and her passion for her dogs, so her carer can relate to all aspects of my mum’s life. They’ve been to a restaurant for Mum’s birthday, go to the park with Mum's dog and sometimes just sit at home and chat. The time they spend together is now invaluable to Mum as it allows her to maintain her independence, albeit with a bit of help, from her new friend. A wonderful organisation; my mum and family couldn’t be happier.

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Review from Anne C (Client) published on 1 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so thankful I signed with Home Instead. They are very professional yet very down to earth. My cleaner is always on time and very good at her job.

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Review from G B (Client) published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead became my care provider 13 months ago when the NHS trust were unable to provide me with the home care they assessed was necessary. The carers are all warm, friendly people with caring as their main focus. The house they spend with me daily have become a looked forward to experience. Bending
down, stretching and heavy lifting are difficult for me and the carers are more willing to help. They are there for me when being washed but are never intrusive. If I did not have them life would be difficult.

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Review from Richard G (Son of Client) published on 6 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our situation was a challenging one for the Home Instead in that both parents required 24-hour live-in care, and for the last 12 months, my mother was confined to bed. Having that 24-hour care enabled us to move Mum and Dad back home from residential care, where they had really not settled. It took
a little while for all parties involved to find a pattern and for my mum's medication to be adjusted to her dementia. However, the Home Instead carers were unstinting in their care and patience, and the management team worked hard to adjust to the logistical challenges. We did purchase additional supplemental care, which was vital in covering difficult periods. Overall, we found that the care Mum and Dad received was excellent, and in the case of the final combination of carers, exceptional. It allowed Mum and Dad to return to their own home and live out their remaining months with dignity, something which was hugely important to them and for which we are eternally grateful.

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Review from Irene T (Sister of Client) published on 13 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I first met with the Managing Director of Home Instead Banbridge in April 2021, this was to discuss "Live In" 24/7 Care for my Sister, who had a Stroke.
I came away from our meeting, very relaxed knowing that everything possible would be done, for us as a family to ensure that my sister would have
the best care possible and most importantly she would feel happy and secure in her home, meaning I could relax and deal with other duties.
I cannot thank all the Team involved and the "LIve In" Carers for their care/dedication to my sister.
Working closely with the managing director and her team, was a pleasure for me, I was more than happy to leave everything in their control.
I asked myself many times and since just how "Home Instead" managed to keep all "Care" covered, 24/7 hours, when we were all still dealing with "Covid" sickness and other day to day problems, however, the care and dedication/support continued.
Thank you again.

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Review from Madalene W (Friend of Client) published on 8 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provided day and night care for my housebound mother, aged 101, to supplement family care. The CareGivers assisted with dressing, toileting, preparing meals, giving medication and providing excellent company.
I can recommend them with confidence.

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Review from S P (Daughter of Client) published on 8 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother already had the maximum care she was allowed under the NHS but this was in the form of 15 minute meal time visits.
We involved Home Instead to provide additional companionship visits in the afternoons.
This was a great success, the carer was excellent, and dealing with the company throughout
the time we were using their services was a great experience, as they listened to what my mother’s needs were and were able to tailor the care appropriately.
All of the managers and staff were easy to contact by email or telephone to discuss the care. I would definitely recommend their services.
We were able to keep my mother at home until the time of her death, which is what she would have wanted.

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Review from C B (Client) published on 29 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I look forward to the days that my carer is coming. It is nice to get out of the house for a pleasant walk and also the time in the car. My carer is extremely kind and a good communicator. And an advantage in her favour is a very good sense of humour which in my book gains popularity points.

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Review from B C (Client) published on 28 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Without Home Instead I would have difficulty remaining in my own home. My caregiver is very important to me. She is always cheerful and I look forward to her visits. She keeps my home clean and tidy and always has time to listen and talk to me. We both enjoy reading and discussing our latest books.
My caregiver has good IT skills and has helped me get my gadgets working correctly on many occasions! Thank you to the management team at Home Instead, Banbridge for their help and understanding and to my caregiver for all her care and help.

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Review from Jenny H (Daughter of Client) published on 26 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are delighted with the care provided by Home Instead. My mother has visits 4 times per week and has meals prepared and medications supervised. We are so pleased with the relationship Mum has developed with her carer. We have no hesitation in recommending this service provider to anyone!

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Current Review Score: 9.4 (9.400)

Overview of Review Score

The Review Score of 9.4 (9.400) out of 10 for Home Instead (Banbridge, Newry & Mourne) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.900 for Home Instead (Banbridge, Newry & Mourne) is calculated as follows: ( (27 Excellents x 5) + (3 Goods x 4) ) ÷ 30 Ratings = 4.9

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Banbridge, Newry & Mourne) is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.

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Awards / Recognitions (9)

Meet the Team (2)

Una

Una O'Duil

Job Title: Owner

Joined: 2018

The quality-based Home Instead franchise model really resonated with my own values, so much so that I made the decision to open the Home Instead office in Banbridge in 2018. I wanted to offer this exceptional service within our local community. I am responsible for the overall running of the business from recruiting to compliance and I am committed to offering a service where the needs of our Clients take priority above everything else.

Jennifer

Jennifer Speers

Job Title: Care Manager

Joined: 2024

Jennifer is responsible for maintaining the quality and individuality that the company demands as a leading provider of care services. Her leadership and training ensures that our Care Professional team are engaged and focused on the importance of person-centred practice. Together with our Key Player team, she promotes a culture of continuous learning with a focus on key legislative understanding, mental capacity and consent, helping our Care Professionals to understand and support our Clients to live their best lives.

Frequently Asked Questions about Home Instead (Banbridge, Newry & Mourne)

What Type of Services does Home Instead (Banbridge, Newry & Mourne) offer?

Home Instead (Banbridge, Newry & Mourne) offers Home Care.

How many Carers does Home Instead (Banbridge, Newry & Mourne) employ?

Home Instead (Banbridge, Newry & Mourne) employs 61 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Banbridge, Newry & Mourne) to verify any information. View our terms and conditions. Home Instead (Banbridge, Newry & Mourne) has an Enhanced Service - more info.