Home Instead (Banbridge, Newry & Mourne)

Home Instead (Banbridge, Newry & Mourne) provided a first class service for not only our Dad but our family circle. We found the entire team from the manager, Office admin staff and carers very professional, caring, compassionate and extremely efficient in every aspect. On the initial introduction management called to Dads home to assess him and to see what POC suited Dad best. The plan was then implemented and a team of 4/5 carers were allocated to Dad. As this team were always on rotation Dad got to know them very well and the carers got to know Dads daily routine and what his likes/dislikes were.

The Company use an app which was updated after every visit which was excellent as it kept us up to date with personal care, diet etc at all times.

We are so thankful to have had this team looking after Dad and any future clients will be very lucky to have them caring for their loved one.

Thank you again for everything

All staff were very professional and treated my family member with dignity and respect. I felt very comfortable leaving family member in their care, as I knew he was receiving the best care in his own home. All the girls went above and beyond their job role. Wouldn't hesitate to recommend Home Instead.

I would highly recommend Home Instead for peace of mind and a caring reliable service.

Home Instead has been a lifesaver to myself as I care for my 100 year old mother. The staff are excellent in their approach, friendly, professional and thorough. Staff are obviously carefully chosen by management. They arrive punctually, help Mum with her midday meal, tidy up, dust, wash dishes or hoover floors. They get mum dressed for bed and engage in meaningful conversations, which is very beneficial for my aged parent. A very worthwhile company indeed, thank you.

The entire team at Home Instead help to provide first class care and support to not only our mum, but our family as a whole. They have been assisting us for around 18 months now and we could not operate without them / the primary care team are a core of 4-5 people who put our mum completely at ease, and she takes great comfort from their visits. Nothing we ask for is a problem, even at short notice and we could not recommend them highly enough to anyone else thinking of getting assistance of this kind. The notes from their visits to our mum act as a great barometer for my brother and I, and the app is a fantastic facility for us to get updates on how she is on any given day.

Always on time with a caring and cheerful attitude. The carer carries out morning personal care, prepares lunch in advance and does some cleaning. Nothing is too much bother! My parents look forward to seeing her every day. I highly recommend Home Instead!

Home Instead support has enabled my parents to remain at home together at home despite their increasing frailty. The kind and cheerful Home Instead staff provide great care and assistance which allows us to feel reassured that Mum and Dad are being well looked after in their familiar environment. Excellent service without which we would not be able to cope.

Initially, Home Instead drew up quite an extensive care plan for my mum's life; her childhood, her work career, and her passion for her dogs, so her carer can relate to all aspects of my mum’s life. They’ve been to a restaurant for Mum’s birthday, go to the park with Mum's dog and sometimes just sit at home and chat. The time they spend together is now invaluable to Mum as it allows her to maintain her independence, albeit with a bit of help, from her new friend. A wonderful organisation; my mum and family couldn’t be happier.

I am so thankful I signed with Home Instead. They are very professional yet very down to earth. My cleaner is always on time and very good at her job.

Home Instead became my care provider 13 months ago when the NHS trust were unable to provide me with the home care they assessed was necessary. The carers are all warm, friendly people with caring as their main focus. The house they spend with me daily have become a looked forward to experience. Bending down, stretching and heavy lifting are difficult for me and the carers are more willing to help. They are there for me when being washed but are never intrusive. If I did not have them life would be difficult.

Our situation was a challenging one for the Home Instead in that both parents required 24-hour live-in care, and for the last 12 months, my mother was confined to bed. Having that 24-hour care enabled us to move Mum and Dad back home from residential care, where they had really not settled. It took a little while for all parties involved to find a pattern and for my mum's medication to be adjusted to her dementia. However, the Home Instead carers were unstinting in their care and patience, and the management team worked hard to adjust to the logistical challenges. We did purchase additional supplemental care, which was vital in covering difficult periods. Overall, we found that the care Mum and Dad received was excellent, and in the case of the final combination of carers, exceptional. It allowed Mum and Dad to return to their own home and live out their remaining months with dignity, something which was hugely important to them and for which we are eternally grateful.

Thank you again.

I can recommend them with confidence.

We were able to keep my mother at home until the time of her death, which is what she would have wanted.

I look forward to the days that my carer is coming. It is nice to get out of the house for a pleasant walk and also the time in the car. My carer is extremely kind and a good communicator. And an advantage in her favour is a very good sense of humour which in my book gains popularity points.

Without Home Instead I would have difficulty remaining in my own home. My caregiver is very important to me. She is always cheerful and I look forward to her visits. She keeps my home clean and tidy and always has time to listen and talk to me. We both enjoy reading and discussing our latest books. My caregiver has good IT skills and has helped me get my gadgets working correctly on many occasions! Thank you to the management team at Home Instead, Banbridge for their help and understanding and to my caregiver for all her care and help.

We are delighted with the care provided by Home Instead. My mother has visits 4 times per week and has meals prepared and medications supervised. We are so pleased with the relationship Mum has developed with her carer. We have no hesitation in recommending this service provider to anyone!