What Type of Services does Elfcareuk Ltd offer?

Elfcareuk Ltd offers Home Care.

How many Carers does Elfcareuk Ltd employ?

Elfcareuk Ltd employs 7 carers.

Elfcareuk Ltd, 26a Belper Road, West Hallam, Ilkeston, Derbyshire DE7 6GY

Review from Mark B (Son of Client) published on 28 December 2022 Submitted via Website • Report

Overall Experience

Exceptional, thorough, trustworthy, friendly and consistently excellent care. My parents used Elfcare for several years and were always very pleased and happy with the service provided by the team, led by the Care Manager.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Sharon W (Niece of Client) published on 15 December 2022 Submitted via Website • Report

Overall Experience

My Aunt was very reluctant to have carers, yet every member of the team used such humour patience and kindness that her barriers came down. She was able to stay in her home much longer thanks to their professionalism and commitment. As the time came to go into full-time care, she was supported by Elfcareuk

above and beyond expectation. They have truly made a hard time full of warm affection and good memories!

Reply from Danielle Millan, Care Manager at Elfcareuk Ltd

I am sure I can safely say none of us will ever forget your Aunt - she is a true character! Our visits were very rewarding, knowing the progress made with forming trust and a bond which is now hopefully making the adjustment into full-time care much easier. We will miss seeing her waiting for us at the door. Thank you for your lovely feedback.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Paul B (Son of Client) published on 15 December 2022 Submitted via Website • Report

Overall Experience

Once the stairlift and downstairs walk-in shower was installed, who was going to be there to look after Mum and Dad every day? And then we found Elfcare - a locally based care company passionate about meeting all their needs. Very quickly, a small team of individuals were introduced, and although Mum

and Dad were a little reluctant at first to have someone else in the home and the kitchen, they each became part of the family! On the occasions when the cleaning, washing and ironing had been done and a hot meal had been served, they were still there, chatting to Mum and Dad and keeping their spirits high whilst ensuring that their physical needs had been met. Nothing was ever too much trouble, and when the wheels fell off, as they do from time to time, they were there to hold a hand...thank you! Communication, updates and everything you might expect from a business perspective were also delivered to a high standard. Couldn't recommend them high enough!

Reply from Danielle Millan, Care Manager at Elfcareuk Ltd

The years we have spent caring for your parents have been a pleasure. It was lovely to get to know them, and I am pleased we were able to adapt with them as their needs changed along the way. Thank you very much for your kind words.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Mark H (Son of Client) published on 5 July 2022 Submitted via Website • Report

Overall Experience

Elfcare provided home care services for my 88-year-old mother for six months before she moved into residential care. The quality of personal care provided, coupled with the genuine tenderness and understanding of every single member of the team, was exemplary. All the carers would go beyond what was

required in the care plan to ensure Mother was also entertained, inspired and happy. Focusing on her emotional and social well-being as well as her health and hygiene was of such great benefit and ensured she could remain safe at home for those extra few months. There has never before been so much laughter and positive energy in Mother's house. Mother was always treated with dignity and respect; even when things became difficult, all the carers would go the extra distance to ensure she was properly looked after. Elfcare is professionally managed with clear and open communication, constant updates, complete transparency and flexibility to adjust schedules and provide extra visits as required. Very Highly Recommended!

Reply from Danielle Millan, Care Manager at Elfcareuk Ltd

Thank you for this lovely review. As always I will pass this praise and feedback onto the team. Best wishes for the future.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Tony B (Son of Client) published on 3 September 2021 Submitted via Website • Report

Overall Experience

My mother is in her late 80's and has severe mobility problems; she also suffers from other medical issues.

We used Elfcareuk to provide home support for my mother and help her with daily tasks. The service was excellent, and the individual Elfcareuk carers were always very professional, aware of

my mom's needs and provided their services in a very caring and understanding way. Elfcareuk were very flexible when my mother's needs changed or extra support was required. We were always kept up to date with reports on how each visit had gone.

I can not recommend Elfcareuk highly enough.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from R P (Son of Client) published on 7 December 2020 Submitted via Postal Card • Report

Overall Experience

Responsive, flexible, caring, helpful. Easily contactable, dependable. Good care plans and understanding.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from M J (Daughter of Client) published on 30 November 2020 Submitted via Postal Card • Report

Overall Experience

Exceptional care was given to my father by Elfcareuk Ltd in the months before he passed away. He was always treated with the utmost dignity and care. The support was received from Elfcareuk Ltd was outstanding and I am very happy to recommend them to others who need and want a high standard of care

for their loved ones.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from J M (Daughter of Client) published on 22 April 2020 Submitted via Postal Card • Report

Overall Experience

We have been very impressed with timekeeping, organisation, care and respect of my father, communication, helpfulness, friendly attitude whilst remaining professional at all times.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Joan C (Client) published on 23 February 2020 Submitted via Postal Card • Report

Overall Experience

The care provider is always on time and willing to help with any situation that arises. She gives excellent advice and has a lot of experience with the sort of care my husband needs which is a great help. Whilst my husband has been in hospital she has taken the time to make sure that I am coping and

helped with the shopping and hospital visits. Without her help we would not be able to manage and my husband gets on very well with her.

Reply from Danielle Millan at Elfcareuk Ltd

Thank you for taking the time to leave us this kind review. I am glad we can be a help to you both through both the good and difficult times.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Gillian T (Client) published on 6 February 2020 Submitted via Postal Card • Report

Overall Experience

I can only speak very highly for the care I received from this company. Although I only needed short term care after a hip replacement (3 months, which a lot of companies won't even contemplate). I cannot fault the care I received, and when carers became friends in such a short time, I think that says

it all! I wish them all the best, they deserve it.

Reply from Danielle Millan at Elfcareuk Ltd

Your lovely feedback is much appreciated. I am glad we were able to meet your needs and support your speedy recovery.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from R W (Son of Client) published on 3 June 2019 Submitted via Postal Card • Report

Overall Experience

My mother is sight impaired and has difficulty walking. The effective service you provide has enabled her to retain independence in her own home.

Reply from Danielle Millan at Elfcareuk Ltd

It has been a pleasure to be there for your mother over the years. Thank you for the kind feedback.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Mary F (Client) published on 22 May 2019 Submitted via Postal Card • Report

Overall Experience

I have always been satisfied with the care I had from my carer.

Reply from Danielle Millan at Elfcareuk Ltd

Thank you for your feedback. I am pleased you are satisfied with our daily visits and support over the years. It has been a pleasure getting to know you.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from June P (Client) published on 20 May 2019 Submitted via Postal Card • Report

Overall Experience

Been having the cleaning done on a weekly basis for the past three years.
Highly delighted with the service and friendly approach to the standard of work.
Would certainly recommend to friends if need be.

Reply from Danielle Millan at Elfcareuk Ltd

Thank you for your positive feedback about our domestic services. It is lovely to hear that you are still very happy with us after three years and we enjoy our regular visits to you both.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Wendy (Daughter of Client) published on 9 April 2019 Submitted via Website • Report

Overall Experience

Elfcareuk has looked after my 90-year-old dad, who suffers from dementia, for the last year when I have been unable to when I am on holiday or at work.
She is marvellous with him, I can't praise the standards of care and kindness she provides highly enough.
My dad is often very confused and easily

upset, she manages to be a comfort to him whilst performing an excellent level of care. She always goes above and beyond and I totally trust her to look after him as I would myself.

Reply from Danielle Millan at Elfcareuk Ltd

Thank you so much for your kind feedback. I am pleased we are able to help and support you both, and, as always, each visit to your dad is a pleasure.