Care Provided by Trust In Care
Contract Durations
- Ongoing / Long Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
Other Care Provided
- Dementia
Funding & Fees
Contact Trust In Care to get a personalised quote
Good to Know
Owner
- Trust In Care Ltd
- Private Owned
Person in charge
- Daljit Bains (Manager)
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Trust In Care Reviews (11)
7.4
Trust In Care has a Review Score of 7.4 (7.414) out of 10, based on 5 reviews in the last 2 years.
Over all time Trust In Care has 11 reviews.
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Overall Experience
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Review from Neil W (Nephew of Client) published on 1 September 2026 Submitted via Website•
Overall Experience
All the Trust in Care colleagues are lovely and provide great care for my Uncle. They arrive on time which means a lot to my Uncle and my Dad. I wouldn't hesitate to recommend Trist in Care to friends or my wider family.
All the Trust in Care colleagues are lovely and provide great care for my Uncle. They arrive on time which means a lot to my Uncle and my Dad. I wouldn't hesitate to recommend Trist in Care to friends or my wider family.
↩Reply from Daljit kaur - Bains, CQC Registered Care Manager at Trust In Care
Thank you so much for your kind feedback. We are delighted to hear that our colleagues have been providing great care for your Uncle and that their punctuality has made a positive difference for both him and your Dad.Your recommendation means a great deal to us. We are committed to delivering...
Thank you so much for your kind feedback. We are delighted to hear that our colleagues have been providing great care for your Uncle and that their punctuality has made a positive difference for both him and your Dad.Your recommendation means a great deal to us. We are committed to delivering reliable, compassionate support every day, and it's wonderful to know this has been reflected in your experience.
Thank you again for taking the time to share your thoughts and for placing your trust in Trust in Care.
Review from H K (Son of Client) published on 21 August 2026 Submitted via Website•
Overall Experience
My father is very satisfied with the service. He is most grateful to his carers who are reliable, conscientious and kind. Thank you for all your help. The carers always arrive on time and they do their best to help my dad. They are always polite and friendly when they talk to him and he enjoys...
My father is very satisfied with the service. He is most grateful to his carers who are reliable, conscientious and kind. Thank you for all your help. The carers always arrive on time and they do their best to help my dad. They are always polite and friendly when they talk to him and he enjoys having the opportunity to have a good chat with them.
↩Reply from Daljit Bains, CQC Registered Care Manager at Trust In Care
Thank you so much for sharing this lovely feedback. We are delighted to hear how satisfied your father is with the service and how much he appreciates the carers reliability, kindness, and conscientious support.
Its wonderful to know that the teams punctuality, politeness, and friendly approach...
Thank you so much for sharing this lovely feedback. We are delighted to hear how satisfied your father is with the service and how much he appreciates the carers reliability, kindness, and conscientious support.
Its wonderful to know that the teams punctuality, politeness, and friendly approach have made such a positive difference to his day to day routine. The fact that he enjoys having a good chat with them shows the genuine connection theyve built, and the carers will be truly pleased to hear this.
Your kind words mean a great deal to us, and we remain committed to providing the same high standard of care and support every day. Thank you again for taking the time to share your experience.
Review from Robert P (Partner of Client) published on 14 August 2026 Submitted via Website•
Overall Experience
Without your company June wouldn't be here, at the beginning it was terrible with you help she is happy and content
Girls help change bed and I can't do it on my own, they help with all daily tasks, help June so much.
Main thing is the carers really care and really look after June make us...
Without your company June wouldn't be here, at the beginning it was terrible with you help she is happy and content
Girls help change bed and I can't do it on my own, they help with all daily tasks, help June so much.
Main thing is the carers really care and really look after June make us both laugh, we have such a good relationship with the carers so friendly carers always so happy, consistent carers.
↩Reply from daljit bains, Manager at Trust In Care
Thank you so much for your heartfelt message. It means a great deal to our whole team to hear how much of a difference the carers have made for June and for you as her main support.We are truly glad to know that June is now happy, content, and feeling secure at home. In those early days things...
Thank you so much for your heartfelt message. It means a great deal to our whole team to hear how much of a difference the carers have made for June and for you as her main support.We are truly glad to know that June is now happy, content, and feeling secure at home. In those early days things were understandably difficult, and it's wonderful to see how far she has come with consistent care, encouragement, and teamwork.
The carers will be touched to hear your kind words about the help they provide with daily tasks, especially supporting with the bed and the things you cannot manage alone. Their goal is always to make life easier, safer, and more comfortable for both of you.
What you said about the carers really caring, making you both laugh, and building such a friendly relationship is exactly what good care should feel like. Consistency, kindness, and genuine connection make all the difference, and we are proud that this is your experience.
Thank you again for the review
Review from S S (Great-Niece of Client) published on 26 March 2026 Submitted via Website•
Overall Experience
We used this care company for my uncle's end-of-life care and were very disappointed.
He had four 30-minute visits a day, but most calls were shorter. When we questioned this, we were told 30 minutes was the minimum visit length.
He had four 30-minute visits a day, but most calls were shorter. When we questioned this, we were told 30 minutes was the minimum visit length.
Some carers lacked basic skills-for example, one asked how to boil...
We used this care company for my uncle's end-of-life care and were very disappointed.
He had four 30-minute visits a day, but most calls were shorter. When we questioned this, we were told 30 minutes was the minimum visit length.
Some carers lacked basic skills-for example, one asked how to boil an egg. This raised concerns about training.
Most worrying was his care in the final days. He was too weak to feed himself, yet carers would leave food or drinks on the table and go without helping him. I had to intervene via webcam to ask them to assist, including moistening his mouth with sponge swabs and helping him eat and drink.
He had four 30-minute visits a day, but most calls were shorter. When we questioned this, we were told 30 minutes was the minimum visit length.
Some carers lacked basic skills-for example, one asked how to boil an egg. This raised concerns about training.
Most worrying was his care in the final days. He was too weak to feed himself, yet carers would leave food or drinks on the table and go without helping him. I had to intervene via webcam to ask them to assist, including moistening his mouth with sponge swabs and helping him eat and drink.
End-of-life care requires compassion and attentiveness, which we did not experience. I would not recommend this company for such care.
↩Reply from daljit bains, Manager at Trust In Care
Thank you for taking the time to share this feedback, I'm very sorry to hear about your experience with your uncle's end-of-life care.
We take all concerns raised very seriously and are committed to providing a service to the highest standards. Although we do not currently have any concerns...
Thank you for taking the time to share this feedback, I'm very sorry to hear about your experience with your uncle's end-of-life care.
We take all concerns raised very seriously and are committed to providing a service to the highest standards. Although we do not currently have any concerns logged relating to the matters you have described, we will conduct an internal investigation into the issues you've highlighted. We will take your feedback on board and, as good practice, ensure we put measures in place to address any gaps identified.
End-of-life care should always be delivered with compassion, attentiveness and dignity and I'm sorry we fell short of that standard for your uncle. We strive to go the extra mile with the service we deliver and would welcome the opportunity to discuss this further so we can fully understand what happened and put things right. Please contact 0ffice on 01214391171 or email enquiries@trustin-care.co.uk.
Review from Jas K (Client / Service User) published on 7 February 2025 Submitted via Website•
Overall Experience
Unfortunately my experience has been the following:
- Company does not promote independence.
- Company does not promote independence.
- Company wants to constantly make decisions for service users on what they can or not do i.e. having a shower can be dangerous so therefore the staff can't do it but you're not medically trained to make...
Unfortunately my experience has been the following:
- Company does not promote independence.
- Company wants to constantly make decisions for service users on what they can or not do i.e. having a shower can be dangerous so therefore the staff can't do it but you're not medically trained to make the decision. Listen to the service user and their requirements.
- Staff constantly want to run out of the door and not wanting to give the allocated 30 mins sometimes only 15mins or less.
- Company takes no liability for damage conducted in service user's property by staff.
- Management are rude, confrontational and make no attempt to listen to the service user.
- You are not contacted back when you leave a message for a team leader to call you. Or either they say they will call you but don't.
- Company does not promote independence.
- Company wants to constantly make decisions for service users on what they can or not do i.e. having a shower can be dangerous so therefore the staff can't do it but you're not medically trained to make the decision. Listen to the service user and their requirements.
- Staff constantly want to run out of the door and not wanting to give the allocated 30 mins sometimes only 15mins or less.
- Company takes no liability for damage conducted in service user's property by staff.
- Management are rude, confrontational and make no attempt to listen to the service user.
- You are not contacted back when you leave a message for a team leader to call you. Or either they say they will call you but don't.
I did make a good rapport with some carers who were genuinely caring and wanted to help. The company really need to promote independence especially for younger service users.
↩Reply from daljit bains, Manager at Trust In Care
Thank you for sharing your concerns. We value your feedback, it helps us improve our services. We understand the importance of promoting independence for service users, especially younger individuals, and apologise if decisions were made without proper consultation. We review our processes to...
Thank you for sharing your concerns. We value your feedback, it helps us improve our services. We understand the importance of promoting independence for service users, especially younger individuals, and apologise if decisions were made without proper consultation. We review our processes to ensure better focus on their preferences and needs. Regarding care time we regret any instances where it wasn't fully used, and we reinforce adherence to allocated time. Concerning property damage, we take it seriously and will ensure staff are trained to handle property carefully. We also reviewed the key safe incident, which involved other professionals. We apologise if you felt management was unresponsive. We provide further training to improve communication. We also aim for prompt responses to messages and have additional communication methods like WhatsApp. We appreciate your kind words about our carers and are committed to continuous improvement. Please reach out with any further concerns.
Review from Simon B (Son of Client) published on 17 September 2024 Submitted via Website•
Overall Experience
My dad has been receiving the care visits on 4 occasions per day for 3 months. They always arrive with smiles on their faces and engage well from the moment they arrive to the time they leave, and this is not only with my dad but myself also.
They are well experienced in their role and always...
My dad has been receiving the care visits on 4 occasions per day for 3 months. They always arrive with smiles on their faces and engage well from the moment they arrive to the time they leave, and this is not only with my dad but myself also.
They are well experienced in their role and always provide great advice to assist in ensuring my dad is comfortable and always provide me with an update on changes to assist with regular reviews by the nurses.
They are also very keen to go above and beyond and never hesitate with any requests from me or my dad, even when they have had a busy and stressful shift.
They are well experienced in their role and always provide great advice to assist in ensuring my dad is comfortable and always provide me with an update on changes to assist with regular reviews by the nurses.
They are also very keen to go above and beyond and never hesitate with any requests from me or my dad, even when they have had a busy and stressful shift.
I would highly recommend the support that is provided by Trust in Care.
↩Reply from Daljit Bains, Manager at Trust In Care
Thank you so much for sharing such kind words about our team! We're thrilled to hear that your dad is receiving the care and attention he deserves. Our carers are truly dedicated to making a positive impact not just on the lives of those they care for, but also on their families. Your recognition...
Thank you so much for sharing such kind words about our team! We're thrilled to hear that your dad is receiving the care and attention he deserves. Our carers are truly dedicated to making a positive impact not just on the lives of those they care for, but also on their families. Your recognition of their commitment, experience, and willingness to go the extra mile means the world to us. We're here to support you and your dad every step of the way, and we're grateful for your recommendation of Trust in Care.
Review from J L (Daughter of Client) published on 17 September 2024 Submitted via Website•
Overall Experience
My mother is bed-bound and currently receiving 4 visits per day towards her end-of-life mixed dementia care.
The carers who come to my home and provide this care are the most amazing people. I could not manage without them. They treat my mother with the utmost care and respect.
My mother is bed-bound and currently receiving 4 visits per day towards her end-of-life mixed dementia care.
The carers who come to my home and provide this care are the most amazing people. I could not manage without them. They treat my mother with the utmost care and respect.
↩Reply from Daljit Bains, Manager at Trust In Care
Thank you so much for your heartfelt message. We're truly grateful for your kind words about our carers. They are indeed incredible individuals who pour their hearts into the care they provide. It means the world to us to know that your mother is receiving the compassion and respect she deserves...
Thank you so much for your heartfelt message. We're truly grateful for your kind words about our carers. They are indeed incredible individuals who pour their hearts into the care they provide. It means the world to us to know that your mother is receiving the compassion and respect she deserves during this time. We're here for you and your family, and we'll continue to do everything we can to support you both.
Review from S M (Friend of Client) published on 14 August 2024 Submitted via Website•
Overall Experience
I'm a friend of a client who uses this care service, She is disabled. I regularly visit my friend at her house. The service she gets is mind-blowing. 2 carers who come and care for my friend are very kind and friendly. Both of the carers take their time to do everything in detail, for example, her...
I'm a friend of a client who uses this care service, She is disabled. I regularly visit my friend at her house. The service she gets is mind-blowing. 2 carers who come and care for my friend are very kind and friendly. Both of the carers take their time to do everything in detail, for example, her medication, food, cleaning, changing bedding, personal care, communication, etc.
Couldn't recommend enough. I would give more than 5 stars if there was more.
↩Reply from Daljit Bains, Manager at Trust In Care
Thank you so much for your kind words and for taking the time to express your gratitude towards our care team. We are truly touched by your appreciation. Our carers are dedicated professionals who take great pride in their work, and it means the world to them to know that their efforts have made a...
Thank you so much for your kind words and for taking the time to express your gratitude towards our care team. We are truly touched by your appreciation. Our carers are dedicated professionals who take great pride in their work, and it means the world to them to know that their efforts have made a positive impact on your family. On behalf of the entire team, I would like to say how much your recognition means to us. It is our privilege to assist and provide care, and we are honoured to have had the opportunity to support your family during these past few weeks. Thank you once again for your kind words and for publicly acknowledging the hard work and dedication of our carers. Daljit Kaur Bains Registered Manager
Review from S D (Daughter of Client) published on 7 August 2024 Submitted via Website•
Overall Experience
The care my mum received from the girls at Trust-In-Care was exceptional.
The care and compassion they showed in my mum's final weeks were really lovely.
They were careful and were really gentle with my mum and took the time to ask how I was as well.
The care and compassion they showed in my mum's final weeks were really lovely.
They were careful and were really gentle with my mum and took the time to ask how I was as well.
A lovely team who should be proud of the way...
The care my mum received from the girls at Trust-In-Care was exceptional.
The care and compassion they showed in my mum's final weeks were really lovely.
They were careful and were really gentle with my mum and took the time to ask how I was as well.
The care and compassion they showed in my mum's final weeks were really lovely.
They were careful and were really gentle with my mum and took the time to ask how I was as well.
A lovely team who should be proud of the way they carried out their visits.
↩Reply from daljit bains, Manager at Trust In Care
Thank you so much for your touching message. We are deeply grateful for your kind words and are proud to know that our team's care and compassion made a positive impact during your mum's final weeks. We will certainly share your appreciation with the team.
Review from J K (Daughter of Client) published on 30 July 2024 Submitted via Website•
Overall Experience
I highly recommend this business.
Their customer service is second to none.
Their customer service is second to none.
The care and quality are consistently outstanding, exceeding my expectations every time. I was completely impressed with their professionalism and customer service. I would like to thank one lady in particular for always...
I highly recommend this business.
Their customer service is second to none.
Their customer service is second to none.
The care and quality are consistently outstanding, exceeding my expectations every time. I was completely impressed with their professionalism and customer service. I would like to thank one lady in particular for always explaining any concerns to me and going that extra mile.
↩Reply from daljit bains, Manager at Trust In Care
Thank you so much for your kind words. We are delighted to hear that our customer service and quality of care have consistently exceeded your expectations. Your appreciation for our professionalism means a lot to us.
Review from S D (Daughter of Client) published on 11 August 2023 Submitted via Website•
Overall Experience
Very very poor. I only gave 1 star because it wouldn’t let me give anything lower. I could go on and on about this care provider. Not good on any level. Forget to give medication, go without giving the main mid-day meal. On two other occasions wouldn’t have had a main meal. Didn’t have to prep them...
Very very poor. I only gave 1 star because it wouldn’t let me give anything lower. I could go on and on about this care provider. Not good on any level. Forget to give medication, go without giving the main mid-day meal. On two other occasions wouldn’t have had a main meal. Didn’t have to prep them already done for them. Left dirty cups with clean cups and didn’t put them away just left them. Didn’t strip a dirty bed in the morning, soiled bottom sheet where my mum had been changed. Three pillows were very dirty and the duvet was filthy. Instead just striping in seconds and putting it in the laundrette. Then the one carer when I questioned about her calling my mother a fussy woman, she said, well she wanted her hearing aids. Then she told me to put the hairbrush away off the kitchen table. Then she dropped some of her tablets down the front of her. I said if she could get up and walk at all she would. That’s your job if I am not mistaken. You can see she is 94 years old and a severely disabled lady.
↩Reply from daljit bains, Manager at Trust In Care
We are deeply sorry you feel this way and you feel you have had a negative experience of our service. We have spoken with you regarding concerns about your mother’s care and took the appropriate measures to investigate your concerns, including sending management out to observe the carers at your...
We are deeply sorry you feel this way and you feel you have had a negative experience of our service. We have spoken with you regarding concerns about your mother’s care and took the appropriate measures to investigate your concerns, including sending management out to observe the carers at your mother’s property to ensure they are providing the quality care we expect of our care assistants. The records that our staff write following visits with your mother conflict with your experience, and we have since tried to contact you on multiple occasions to discuss matters further. At Trust In Care, we strive to provide an outstanding quality of care and improve our service user's experience wherever possible, and we are very sorry that you feel the experience did not meet your expectations.We are happy to discuss things further with you if you wish.
All the best,Trust In Care
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