Active Homecare Ltd

First Floor, The Barn, Sewell Lane, Sewell, Dunstable LU6 1RP
Review Us
9.9 35 Reviews
  • Active Homecare Ltd, Dunstable
Active Homecare Ltd is a bespoke family run domiciliary care service that provides high quality, compassionate care to adults in the comfort of their own home in Dunstable and the surrounding villages as well as Toddington, Westoning, Harlington, Flitwick and Ampthill.

Active Homecare strives to provide personalised care packages that are individual to the client's needs, promoting independence to those who wish to continue to live their life to the full at home. A reliable, flexible, friendly homecare service, the company provides personal care, medication management, dementia care, companionship and support to those with physical or sensory impairments as well as a compassionate end of life care.

Active Homecare feels it is very important for the care team to build a good rapport with the clients. The management team are very involved in each client's care and you will see them regularly on visits or phoning for further feedback on the service. There is a small team of experienced care assistants that will always go above and beyond for their clients, ensuring they remain safe within their own home as well as trying to keep them involved in the community by supporting them with activities.

Active Homecare works closely with clients, their families and other services to ensure that they have everything in place they require to lead a good quality of life while remaining in the comfort of their own home.

Care Provided

Types of Home Care

  • Visiting Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment

Good to Know

Owner

  • Active Homecare Ltd

Person in charge

  • Laura Hayman (Registered Manager)
Total of 35, showing 1-20
9.9

Active Homecare Ltd has a Review Score of 9.9 (9.881) out of 10, based on 9 reviews in the last 2 years. Over all time Active Homecare Ltd has 35 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

I can't speak highly enough about this company, it was becoming a struggle for me to care for my elderly mother properly on my own & they were recommended to me by my cousin who was using them to help his mother. They have been an absolute lifesaver. Every member of the team is so kind & caring. They
deal with the GP surgery if needed & nothing is too much trouble. They have treated my mother with dignity & respect. I will be forever grateful to them. If anybody is looking for a care company to look after a relative or themselves then I would not hesitate in recommending them as they do genuinely care, not only for my mother but also my own well being. They are all just fantastic.

Reply from Laura Maelzer, Registered Manager at Active Homecare Ltd

Thank you for your lovely review, it has been our pleasure to care for your Mum.

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Overall Experience  Overall Experience 5.0 out of 5

I and my siblings could not be happier with the service being provided to my 93 year old father. Dad is severely visually impaired and also suffers from a few more ailments. He wants to remain in his home and independent as he can be. The team around him allow him to do this. It took many a discussion
to persuade dad to accept some help, firstly via short infrequent visits. Having experienced and enjoyed the company from the carers so much he has embraced and welcomed daily visits. In his own words -' i won't hear a word against them'. The manager taking time out to visit him and ensure he was receiving the care he wanted and the willingness to tailor visits to fit all our wishes has been wonderful. Being the primary contact on behalf of the family, I can seriously highly recommend all the team. Definitely round pegs in round holes. We have all noticed a positive change in dad in his happiness and contentment. We can't thank you enough. Thank you ALL

Reply from Laura Maelzer, Registered Manager at Active Homecare Ltd

Thank you so much for your kind review. It has been our pleasure to care for your dad.

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Overall Experience  Overall Experience 5.0 out of 5

My Mother was left physically disabled after multiple hip operations due to a heavy fall. She was clearly in need of some help at home. I found Active Homecare online, reviews were good and they were based in Dunstable rather than a larger, national business who had people who could deliver a service.
From the outset they listened carefully and clearly understood my Mums needs. At the first introduction appointment they were keen not only to assist her in her basic needs but help with her recovery. With daily exercises shown and practiced together (these went from the most basic form, but she needed to start somewhere) my Mum slowly recovered to a stage where she is now mobile enough not to require care at home. I doubt my Mum would where she is now without such a positive support from the Active Homecare team, who along with her determination helped her achieve her goals. I'd be happy to recommend them to anyone.

Reply from Laura Maelzer, Registered Manager at Active Homecare Ltd

It was a pleasure to care for your mum. Thank you for your kind review.

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Overall Experience  Overall Experience 5.0 out of 5

My dad genuinely enjoys every visit that he has with the girls the improvement dad has made since Active homecare have been coming is great, improving his social skills, assisting him on physio, giving him the confidence. The girls really and truly are amazing. I love coming home from work to hear about
his day with the girls. The help we have had over the months has been impeccable, as a family we have really benifited from the girls and are forever grateful.

Reply from Laura Maelzer, Registered Manager at Active Homecare Ltd

Its been a pleasure thank you so much for your feedback.

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Overall Experience  Overall Experience 5.0 out of 5

I contacted Active Homecare after my mother had a nasty fall resulting in a complex injury. I was in a bit of a state myself and wasn't really sure how they would be able to help but Active Homecare were fantastic. They made time to visit Mum the morning after my call. They made sure she was comfortable
and talked through what support they could offer. Accepting help was difficult for my independent mum but on meeting the manager, she was reassured and comfortable to accept support with her personal care until she recovered from the shock and started to feel better. The member of staff providing the care was kind and friendly and Mum was treated with dignity, patience and respect throughout. Active Homecare also stayed in regular contact with me, providing much needed reassurance and advice. They really helped me and mum through a difficult time. I wholeheartedly recommend Active Homecare.

Reply from Laura Maelzer, Registered Manager at Active Homecare Ltd

Thank you, it was a pleasure to care for your mum.

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Overall Experience  Overall Experience 5.0 out of 5

I am so impressed with the team at Active Homecare, management came out very quickly to do an assessment and the team gave amazing care to my nan, she said they felt like family. Thank you so so much, you guys made the process so much easier and helped support me before her passing. If anyone is looking
I can not recommend them enough, they go above and beyond and this is exactly what you expect from a loved one.

Reply from Laura Maelzer, Registered Manager at Active Homecare Ltd

It was our pleasure! Thank you so much for your kind review!

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Overall Experience  Overall Experience 5.0 out of 5

Active Homecare Ltd have been visiting my mother for over 18 months and their service has been second to none. The staff are friendly, caring and professional and they always treat my mum with empathy and dignity. They all complete their work with a smile and never react to Mum's moods or let Mum's
moods affect them. Cannot recommend them highly enough.

Reply from Laura Hayman, Registered Manager at Active Homecare Ltd

Thank you so much, it is a pleasure to care for your mum.

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Overall Experience  Overall Experience 5.0 out of 5

I have found I am pleased with everything, the staff are polite, courteous, kind and on time. They treat you with respect and communicate with you and are willing when able to fit in with our own plans.

Reply from Laura Hayman, Registered Manager at Active Homecare Ltd

Thank you, it has been a pleasure to support you and your husband.

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Overall Experience  Overall Experience 5.0 out of 5

I needed to find a care provider for my mum as her 28-day care was due to end, I had no previous experience in this but a cousin recommended Active Homecare. I had an initial meeting with the management and was impressed by the professionalism shown and this has carried on since we've used them. My
mum absolutely loves all the carers and actually looks forward to the visits, we're kept informed of any changes or decisions made by the management team. I wouldn't hesitate in recommending this company to anyone looking for a care provider.

Reply from Laura Hayman, Registered Manager at Active Homecare Ltd

It has been a pleasure caring for your mum. Thank you for the lovely feedback.

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Overall Experience  Overall Experience 5.0 out of 5

Active Homecare has proven to be excellent. My husband and I have had no links to any homecare apart from now so know nothing! We were informed and advised to contact Active Homecare as they were well recommended by our neighbours. I cannot tell you how lovely and helpful all their carers are. Obviously,
they are several carers that make us laugh and feel human even during either a strip wash or shower. All come to my bedroom with a happy, smiling faces and such a caring nature. I would make personal friends with all of them. That's how professional and caring they are. A joy to have their company! Very professional and well-educated in health and safety. Will be very happy to recommend it.

Reply from Laura Hayman, Registered Manager at Active Homecare Ltd

It’s an absolute pleasure, thank you for your lovely feedback!

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Overall Experience  Overall Experience 5.0 out of 5

We used Active Homecare from Sept 2021 until March 2023. The ladies who cared for Mum were always respectful, cheerful, caring and responsive to her changing needs. Because of her frailty, we used CCTV and saw that carers were just as kind, warm and caring to Mum when we were not there as when we were
present. They really made us feel that we were a team looking after Mum. They consistently demonstrated a skilful balance between respect e.g. asking permission or giving forewarning of intimate care - and using humour and affection which enabled them to build a strong relationship with Mum and our family, sensitively recognising and responding to our feelings as Mum declined. The importance of training and staff development was consistently evident. They liaised effectively with our GP and other agencies to ensure the provision of equipment, physio and other care needs. I was moved that so many of them wanted to attend her funeral and that leaders ensured that all were able to do so.

Reply from Laura Hayman, Registered Manager at Active Homecare Ltd

Thank you, it was an absolute pleasure to care for your mum.

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Overall Experience  Overall Experience 5.0 out of 5

We are very grateful for the wonderful care Active Homecare gave to our mum in her last two years. She was very appreciative of the care that the team and their nurse manager provided and always enjoyed their visits.
Active Homecare’s kind and professional care made it possible for Mum to stay in
the comfort of her home and with her family, which was always her wish. For us, one of the nicest things was to see how the staff could all still make Mum laugh about something or get her to smile, even when she was quite sleepy. My husband is a semi-retired senior nurse, he very much admired the high quality of care and how well the team worked with the GP, District Nurses and Occupational Therapist.
We feel privileged to have found such a nice team of people to look after Mum. While it is sad to say goodbye to Mum, we will always be grateful for the way the team all helped to make her last few months at home so comfortable and memorable in the best way we could hope for.

Reply from Laura Hayman, Registered Manager at Active Homecare Ltd

It was an absolute pleasure, we miss you all. Thank you.

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Overall Experience  Overall Experience 5.0 out of 5

Active Homecare has helped me in many ways over the past 3 years. I met them first as a carer for my father, then helping with my mum who has Alzheimer’s, and since September caring for myself whilst I go through chemotherapy. They offer practical solutions, dignified care and nothing is too much trouble.
They even prep my home so it’s ready for when I’m home from having treatment or in hospital. I wouldn’t hesitate recommending them to anyone, I really wouldn’t trust anyone else in my home and my carer will help me with anything, nothing is too much trouble from personal care for me, my medication, shopping, cleaning, taking me out for fresh air or just chatting and making me something to eat and drink. I also like that the manager stays in contact checking everything is ok and asking if there is anything else they can do.

Reply from Laura Hayman, Registered Manager at Active Homecare Ltd

Thank you, Tracy, it has been an absolute pleasure!

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Overall Experience  Overall Experience 5.0 out of 5

In 2021 when both my elderly parents were struggling with health problems a friend recommended Active Homecare. My mum was reluctant at first, especially with the covid situation but they soon gained her trust and she looked forward to seeing them. Dad continued with Active after Mum sadly passed away
and he has found their emotional support a great help as he adjusts to living alone. Every member of the team is friendly and compassionate, pointing out any areas of concern to the family if and when they crop up. They certainly are Active Angels to us!

Reply from Laura Hayman, Registered Manager at Active Homecare Ltd

Thank you so much, it has been an absolute pleasure!

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Overall Experience  Overall Experience 5.0 out of 5

Absolutely fantastic service from the very first phone call made. Friendly, approachable, kind and loving. All workers are so loved by my nan which is a fantastic feeling when they are there so frequently.

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Overall Experience  Overall Experience 5.0 out of 5

I am happily astounded and amazed by the level of care and service this fabulous company have shown to my poorly Dad. Within the first week, he felt he knew them, and they knew him - and listened to what he wanted, and did what he needed. They are highly trained, reliable, professional and efficient
- all whilst placing my Dad's needs as the priority. The compassion, care, love, and laughter they've shared in these first 5 weeks has been tremendous and I cannot recommend them strongly enough. For the first time since Dad started needing care, I can relax, safe and happy in the knowledge that he is being cared for in the way he needs, and deserves.

Reply from Laura Hayman, Registered Manager at Active Homecare Ltd

Thank you so much for your feedback, it's our pleasure.

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Overall Experience  Overall Experience 5.0 out of 5

Wow. We have had two previous care companies, and neither cared! We changed to Active Homecare and both my parents and myself are delighted. They care for both my parents. Could never ask for anything more. Lovely carers, great company. They turn up on time. Do everything that’s asked of them. I cannot
be happier. They have made life so much better. Thank you all. Excellent care. 100%

Reply from Laura Hayman, Registered Manager at Active Homecare Ltd

Thank you so much, it's a pleasure to care for them.

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Overall Experience  Overall Experience 5.0 out of 5

We were very impressed and happy with all the carers. They were kind, gentle and happy and very helpful, polite, and caring. The management went out of their way to help in any way. A big thank you to all.

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Overall Experience  Overall Experience 5.0 out of 5

Feel confident that my brother-in-law is being looked after. Impressed with the fact that I can always get hold of the managers to talk to them if I have any concerns. Their advice has been very helpful in the past.

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Overall Experience  Overall Experience 5.0 out of 5

All carers are extremely good and on very friendly terms. I would add that one of them is too thorough and puts things away out of reach. Anyway, top marks to all of them.

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Current Review Score: 9.9 (9.881)

Overview of Review Score

The Review Score of 9.9 (9.881) out of 10 for Active Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.981 for Active Homecare Ltd is calculated as follows: ( (53 Excellents x 5) + (1 Goods x 4) ) ÷ 54 Ratings = 4.981

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Active Homecare Ltd is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Apr 2025

Overall
Outstanding

  • Caring

    Outstanding
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (4)

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Meet the Team (17)

Laura

Laura Maelzer

Job Title: Registered Manager

Joined: 2019

Laura Maelzer is the founder and Registered Manager at Active Homecare. Laura has worked in the community setting for many years as a Registered Community Nurse. Laura is deeply committed to ensuring people feel safe, supported, and cared for in their own homes. She conducts thorough client assessments, creates personalised care plans, and continuously reviews care to maintain the highest standards. Dedicated to excellence, Laura ensures all staff receive up-to-date training and personally visits clients regularly to make sure their individual needs are always met with compassion and professionalism.

Vicky

Vicky Urwin

Job Title: Care Manager

Joined: 2020

Vicky, our dedicated Care Manager, has been an integral part of the Active Homecare team since January 2020. She expertly manages our office while also providing hands-on support to our wonderful clients.


With her warm and caring nature, Vicky always goes the extra mile, whether she’s offering a friendly voice on the phone or greeting you with a smile in person. Passionate about delivering exceptional care, she has completed her Level 5 in Leadership and Management in Adult Care, ensuring the highest standards for both our team and clients.

Debbie

Debbie Proud

Job Title: Flexi- Worker Community Care Assistant

Joined: 2019

Debbie joined Active Homecare in June 2019 as a Community Care Assistant, bringing years of experience in elderly care, housekeeping, and team management. Her dedication, professionalism, and compassionate nature make her an invaluable member of our team.


Debbie consistently goes above and beyond for her clients, ensuring they receive the highest standard of care. She is always ready to support both clients and colleagues, and her kindness never goes unnoticed. Our clients speak incredibly highly of Debbie, and we love hearing the wonderful feedback she receives.

Hayley

Hayley Brown

Job Title: Senior Community Care Assistant

Joined: 2020

Hayley joined the Active Homecare team in March 2020 as one of our Community Care Assistants. Hayley was previously a foster carer looking after infants, before working in care for many years. Hayley brings many ideas and experience to the team, Hayley would like to further her career in care and we at Active would love to support her with this. Hayley has a very calm and patient nature, she loves to talk to the clients and build a relationship with them.

Angela

Angela Dobinson

Job Title: Senior Community Care Assistant/In-house Trainer

Joined: 2020

Angela joined the Active Homecare team in December 2020 and has been a shining example of dedication and compassion ever since. Known for her kindness and willingness to go above and beyond, she has built strong, trusting relationships with her clients, always bringing a smile to their faces.


Recently, Angela achieved her Level 3 in Teaching and Education and has now stepped into the role of in-house trainer. With her expertise, all mandatory training will now be delivered internally, ensuring our team continues to provide the highest standard of care.

Tara

Tara Martin

Job Title: Community Care Assistant

Joined: 2020

Tara joined Active Homecare in May 2020 and has been a compassionate and dedicated presence ever since. With her calming and kind nature, she has built strong, trusting relationships with her clients, who always look forward to her visits.


Committed to delivering the highest standard of care, Tara consistently goes above and beyond to support her clients in their own homes. Recently, she completed her certificate in The Care and Management of Diabetes and now serves as our Diabetes Champion, bringing specialist knowledge to the team and ensuring the best possible care for those managing the condition.

Dee

Dee Murphy

Job Title: Community Care Assistant

Joined: 2021

Dee joined Active Homecare in March 2021 and has since become a trusted and valued member of our team. She builds strong relationships with her clients, delivering high-quality, person-centred care with warmth and professionalism.


In addition to her mandatory training, Dee has completed a Level 1 certificate in Mental Health and a Level 3 in End of Life Care, bringing invaluable knowledge and compassion to her role. With her kind nature and bright smile, Dee is a reassuring presence on our evening and weekend rounds.

Ateeka

Ateeka Saleem

Job Title: Community Care Assistant

Joined: 2023

Ateeka joined the Active Homecare team in 2023, and her bubbly, uplifting personality has quickly made her a favourite among both clients and staff. She has a natural ability to brighten any room, always bringing warmth and positivity to those she cares for.


Dedicated to providing exceptional support, Ateeka has completed all her mandatory training and has also attended a Catheter Care course, further enhancing her skills to ensure the highest standard of care for our clients.

Jane

Jane Kent

Job Title: Community Care Assistant

Joined: 2023

Jane recently joined the Active Homecare team and has already made a wonderful impression. Having completed all her mandatory training and shadow shifts, she is quickly building strong relationships with our clients and providing compassionate, person-centred care.


She has settled in seamlessly, and we are excited to have her as part of our team. We look forward to seeing her grow and thrive in her role!

Grace

Grace Maelzer

Job Title: Community Care Assistant

Joined: 2023

Grace joined Active Homecare in 2023 and has quickly become a valued member of the team. She has completed all her mandatory training, including Catheter Care, and is dedicated to providing exceptional support to her clients.


Passionate about her role, Grace has built strong, trusting relationships with those she cares for. She is eager to continue developing her skills through additional training, ensuring she can always offer the highest standard of care.

Angela

Angela Hayman

Job Title: Flexi- Worker Community Care Assistant

Joined: 2019

Angela has been with Active Homecare since the very beginning, bringing a wealth of experience from her previous roles as a Senior Special Needs Assistant and working in various care home settings.


Her compassionate nature and dedication make her a favourite among our clients, who always look forward to her visits. As a valued member of our team, Angela’s flexibility and experience ensure that clients receive the highest standard of care whenever she is on duty.

Sophie

Sophie James

Job Title: Office Administrator

Joined: 2024

Sophie joined Active Homecare as our Office Administrator earlier this year, bringing valuable experience from her previous roles in hospital administration and the care sector.


With her strong organisational skills and deep understanding of the industry, she plays a key role in keeping everything running smoothly behind the scenes. She has now completed all her care training and is completing care visits TOO.


Our clients have warmed to Sophie straight away and look forward to their visits with her.

Beth

Beth Coombs

Job Title: Community Care Assistant

Joined: 2023

Beth joined us in November 2023, she brings lots of experience and knowledge from working in the social care industry. Beth goes out to see our clients at the weekend and has built up some lovely relationships. She is caring and kind and nothing is ever too much.

Penny

Penny Maton-Clement

Job Title: Community Care Assistant

Joined: 2024

Penny joined us at Active Homecare Ltd in December 2024. Penny has been a great addition to the team, she has found her feet very quickly and is building some lovely relationships with clients. Penny worked in a Hospice previously as a support worker, she has lots of experience in palliative care within the hospice and also out in the community. Penny has a kind nature and clients look forward to her visits.

Stephanie

Stephanie Stewart

Job Title: Care Coordinator

Joined: 2024

Stephanie joined our team in May 2024. She has settled in very well to the role and has previous experience as Compliance Administrator and has taken well to day-to-day life in the office. Stephanie is a bubbly character and is a great addition to the office team. Her happy nature always brightens up the office and she is enjoying working with such a friendly team. Our medication management is now taken care of by Stephanie, as well as her overseeing some scheduling social media and policies. Stephanie is always happy to help and we are extremely proud to have her as part of our team.

Louise

Louise Sadleir

Job Title: Community Care Assistant

Joined: 2025

In April 2025 Louise joined us, with her previous experience in care she has settled in well at Active Homecare. Louise has completed all her mandatory training and is well liked by all her clients.


Louise has a kind and caring nature and fits in well at Active Homecare. She is really enjoying the role and has built some really good relationships with her clients.

Jackie

Jackie Cocker

Job Title: Community Care Assistant

Joined: 2025

Jackie is the newest member of the team and is settling in excellently. Jackie is new to care and is in the process of completing all her training. She has been out shadowing visits with our experienced carers to gain knowledge and get to know the clients.


We look forward to Jackie gaining some useful experience with us at Active Homecare.

Frequently Asked Questions about Active Homecare Ltd

What Type of Services does Active Homecare Ltd offer?

Active Homecare Ltd offers Home Care.

How many Carers does Active Homecare Ltd employ?

Active Homecare Ltd employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Active Homecare Ltd to verify any information. View our terms and conditions. Active Homecare Ltd has an Enhanced Service - more info.