Active Homecare Ltd has a Review Score of 9.9 (9.881) out of 10, based on 9 reviews in the last 2 years. Over all time Active Homecare Ltd has 35 reviews.
Review from Christine W (Daughter of Client) published on 19 May 2025
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Reply from Laura Maelzer, Registered Manager at Active Homecare Ltd
Thank you for your lovely review, it has been our pleasure to care for your Mum.
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Review from A T (Son of Client) published on 14 May 2025
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Reply from Laura Maelzer, Registered Manager at Active Homecare Ltd
Thank you so much for your kind review. It has been our pleasure to care for your dad.
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Review from Darren E (Son of Client) published on 2 April 2025
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Reply from Laura Maelzer, Registered Manager at Active Homecare Ltd
It was a pleasure to care for your mum. Thank you for your kind review.
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Review from Ella G (Daughter of Client) published on 14 March 2025
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Reply from Laura Maelzer, Registered Manager at Active Homecare Ltd
Its been a pleasure thank you so much for your feedback.
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Review from Y J (Daughter of Client) published on 18 February 2025
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Reply from Laura Maelzer, Registered Manager at Active Homecare Ltd
Thank you, it was a pleasure to care for your mum.
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Review from H N (Granddaughter of Client) published on 6 February 2025
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Reply from Laura Maelzer, Registered Manager at Active Homecare Ltd
It was our pleasure! Thank you so much for your kind review!
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Review from Nicola R (Daughter of Client) published on 25 October 2024
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Reply from Laura Hayman, Registered Manager at Active Homecare Ltd
Thank you so much, it is a pleasure to care for your mum.
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Review from R C (Wife of Client) published on 25 October 2024
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Reply from Laura Hayman, Registered Manager at Active Homecare Ltd
Thank you, it has been a pleasure to support you and your husband.
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Review from Graham A (Son of Client) published on 22 March 2024
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Reply from Laura Hayman, Registered Manager at Active Homecare Ltd
It has been a pleasure caring for your mum. Thank you for the lovely feedback.
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Review from M H (Client) published on 23 June 2023
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Reply from Laura Hayman, Registered Manager at Active Homecare Ltd
It’s an absolute pleasure, thank you for your lovely feedback!
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Review from Sue R (Daughter of Client) published on 3 May 2023
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Reply from Laura Hayman, Registered Manager at Active Homecare Ltd
Thank you, it was an absolute pleasure to care for your mum.
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Review from Julie T (Daughter of Client) published on 5 April 2023
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Reply from Laura Hayman, Registered Manager at Active Homecare Ltd
It was an absolute pleasure, we miss you all. Thank you.
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Review from Tracy H (Client) published on 7 March 2023
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Reply from Laura Hayman, Registered Manager at Active Homecare Ltd
Thank you, Tracy, it has been an absolute pleasure!
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Review from Karen H (Daughter of Client) published on 24 February 2023
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Reply from Laura Hayman, Registered Manager at Active Homecare Ltd
Thank you so much, it has been an absolute pleasure!
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Review from Sophie W (Granddaughter of Client) published on 23 February 2023
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Review from Andrea W (Daughter of Client) published on 4 October 2022
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Reply from Laura Hayman, Registered Manager at Active Homecare Ltd
Thank you so much for your feedback, it's our pleasure.
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Review from J D (Daughter of Client) published on 2 September 2022
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Reply from Laura Hayman, Registered Manager at Active Homecare Ltd
Thank you so much, it's a pleasure to care for them.
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Review from Lorna O (Wife of Client) published on 29 March 2022
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Review from Joy C (Sister-in-law of Client) published on 25 March 2022
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Review from Barbara G (Client) published on 18 March 2022
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The Review Score of 9.9 (9.881) out of 10 for Active Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.981 for Active Homecare Ltd is calculated as follows: ( (53 Excellents x 5) + (1 Goods x 4) ) ÷ 54 Ratings = 4.981
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Active Homecare Ltd is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 9 Apr 2025
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Job Title: Registered Manager
Joined: 2019
Laura Maelzer is the founder and Registered Manager at Active Homecare. Laura has worked in the community setting for many years as a Registered Community Nurse. Laura is deeply committed to ensuring people feel safe, supported, and cared for in their own homes. She conducts thorough client assessments, creates personalised care plans, and continuously reviews care to maintain the highest standards. Dedicated to excellence, Laura ensures all staff receive up-to-date training and personally visits clients regularly to make sure their individual needs are always met with compassion and professionalism.
Job Title: Care Manager
Joined: 2020
Vicky, our dedicated Care Manager, has been an integral part of the Active Homecare team since January 2020. She expertly manages our office while also providing hands-on support to our wonderful clients.
With her warm and caring nature, Vicky always goes the extra mile, whether she’s offering a friendly voice on the phone or greeting you with a smile in person. Passionate about delivering exceptional care, she has completed her Level 5 in Leadership and Management in Adult Care, ensuring the highest standards for both our team and clients.
Job Title: Flexi- Worker Community Care Assistant
Joined: 2019
Debbie joined Active Homecare in June 2019 as a Community Care Assistant, bringing years of experience in elderly care, housekeeping, and team management. Her dedication, professionalism, and compassionate nature make her an invaluable member of our team.
Debbie consistently goes above and beyond for her clients, ensuring they receive the highest standard of care. She is always ready to support both clients and colleagues, and her kindness never goes unnoticed. Our clients speak incredibly highly of Debbie, and we love hearing the wonderful feedback she receives.
Job Title: Senior Community Care Assistant
Joined: 2020
Hayley joined the Active Homecare team in March 2020 as one of our Community Care Assistants. Hayley was previously a foster carer looking after infants, before working in care for many years. Hayley brings many ideas and experience to the team, Hayley would like to further her career in care and we at Active would love to support her with this. Hayley has a very calm and patient nature, she loves to talk to the clients and build a relationship with them.
Job Title: Senior Community Care Assistant/In-house Trainer
Joined: 2020
Angela joined the Active Homecare team in December 2020 and has been a shining example of dedication and compassion ever since. Known for her kindness and willingness to go above and beyond, she has built strong, trusting relationships with her clients, always bringing a smile to their faces.
Recently, Angela achieved her Level 3 in Teaching and Education and has now stepped into the role of in-house trainer. With her expertise, all mandatory training will now be delivered internally, ensuring our team continues to provide the highest standard of care.
Job Title: Community Care Assistant
Joined: 2020
Tara joined Active Homecare in May 2020 and has been a compassionate and dedicated presence ever since. With her calming and kind nature, she has built strong, trusting relationships with her clients, who always look forward to her visits.
Committed to delivering the highest standard of care, Tara consistently goes above and beyond to support her clients in their own homes. Recently, she completed her certificate in The Care and Management of Diabetes and now serves as our Diabetes Champion, bringing specialist knowledge to the team and ensuring the best possible care for those managing the condition.
Job Title: Community Care Assistant
Joined: 2021
Dee joined Active Homecare in March 2021 and has since become a trusted and valued member of our team. She builds strong relationships with her clients, delivering high-quality, person-centred care with warmth and professionalism.
In addition to her mandatory training, Dee has completed a Level 1 certificate in Mental Health and a Level 3 in End of Life Care, bringing invaluable knowledge and compassion to her role. With her kind nature and bright smile, Dee is a reassuring presence on our evening and weekend rounds.
Job Title: Community Care Assistant
Joined: 2023
Ateeka joined the Active Homecare team in 2023, and her bubbly, uplifting personality has quickly made her a favourite among both clients and staff. She has a natural ability to brighten any room, always bringing warmth and positivity to those she cares for.
Dedicated to providing exceptional support, Ateeka has completed all her mandatory training and has also attended a Catheter Care course, further enhancing her skills to ensure the highest standard of care for our clients.
Job Title: Community Care Assistant
Joined: 2023
Jane recently joined the Active Homecare team and has already made a wonderful impression. Having completed all her mandatory training and shadow shifts, she is quickly building strong relationships with our clients and providing compassionate, person-centred care.
She has settled in seamlessly, and we are excited to have her as part of our team. We look forward to seeing her grow and thrive in her role!
Job Title: Community Care Assistant
Joined: 2023
Grace joined Active Homecare in 2023 and has quickly become a valued member of the team. She has completed all her mandatory training, including Catheter Care, and is dedicated to providing exceptional support to her clients.
Passionate about her role, Grace has built strong, trusting relationships with those she cares for. She is eager to continue developing her skills through additional training, ensuring she can always offer the highest standard of care.
Job Title: Flexi- Worker Community Care Assistant
Joined: 2019
Angela has been with Active Homecare since the very beginning, bringing a wealth of experience from her previous roles as a Senior Special Needs Assistant and working in various care home settings.
Her compassionate nature and dedication make her a favourite among our clients, who always look forward to her visits. As a valued member of our team, Angela’s flexibility and experience ensure that clients receive the highest standard of care whenever she is on duty.
Job Title: Office Administrator
Joined: 2024
Sophie joined Active Homecare as our Office Administrator earlier this year, bringing valuable experience from her previous roles in hospital administration and the care sector.
With her strong organisational skills and deep understanding of the industry, she plays a key role in keeping everything running smoothly behind the scenes. She has now completed all her care training and is completing care visits TOO.
Our clients have warmed to Sophie straight away and look forward to their visits with her.
Job Title: Community Care Assistant
Joined: 2023
Beth joined us in November 2023, she brings lots of experience and knowledge from working in the social care industry. Beth goes out to see our clients at the weekend and has built up some lovely relationships. She is caring and kind and nothing is ever too much.
Job Title: Community Care Assistant
Joined: 2024
Penny joined us at Active Homecare Ltd in December 2024. Penny has been a great addition to the team, she has found her feet very quickly and is building some lovely relationships with clients. Penny worked in a Hospice previously as a support worker, she has lots of experience in palliative care within the hospice and also out in the community. Penny has a kind nature and clients look forward to her visits.
Job Title: Care Coordinator
Joined: 2024
Stephanie joined our team in May 2024. She has settled in very well to the role and has previous experience as Compliance Administrator and has taken well to day-to-day life in the office. Stephanie is a bubbly character and is a great addition to the office team. Her happy nature always brightens up the office and she is enjoying working with such a friendly team. Our medication management is now taken care of by Stephanie, as well as her overseeing some scheduling social media and policies. Stephanie is always happy to help and we are extremely proud to have her as part of our team.
Job Title: Community Care Assistant
Joined: 2025
In April 2025 Louise joined us, with her previous experience in care she has settled in well at Active Homecare. Louise has completed all her mandatory training and is well liked by all her clients.
Louise has a kind and caring nature and fits in well at Active Homecare. She is really enjoying the role and has built some really good relationships with her clients.
Job Title: Community Care Assistant
Joined: 2025
Jackie is the newest member of the team and is settling in excellently. Jackie is new to care and is in the process of completing all her training. She has been out shadowing visits with our experienced carers to gain knowledge and get to know the clients.
We look forward to Jackie gaining some useful experience with us at Active Homecare.
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