Active Homecare Ltd

First Floor, The Barn, Sewell Lane, Sewell, Dunstable LU6 1RP
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10 37 Reviews
  • Active Homecare Ltd, Dunstable
Active Homecare Ltd is a bespoke family run domiciliary care service that provides high quality, compassionate care to adults in the comfort of their own home in Dunstable and the surrounding villages as well as Toddington, Westoning, Harlington, Flitwick and Ampthill.

Active Homecare strives to provide personalised care packages that are individual to the client's needs, promoting independence to those who wish to continue to live their life to the full at home. A reliable, flexible, friendly homecare service, the company provides personal care, medication management, dementia care, companionship and support to those with physical or sensory impairments as well as a compassionate end of life care.

Active Homecare feels it is very important for the care team to build a good rapport with the clients. The management team are very involved in each client's care and you will see them regularly on visits or phoning for further feedback on the service. There is a small team of experienced care assistants that will always go above and beyond for their clients, ensuring they remain safe within their own home as well as trying to keep them involved in the community by supporting them with activities.

Active Homecare works closely with clients, their families and other services to ensure that they have everything in place they require to lead a good quality of life while remaining in the comfort of their own home.

Care Provided by Active Homecare Ltd

Types of Home Care

  • Visiting Care

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment

Good to Know

Owner

  • Active Homecare Ltd

Person in charge

  • Laura Maelzer (Registered Manager)
10

Active Homecare Ltd has a Review Score of 10 (9.985) out of 10, based on 11 reviews in the last 2 years.
Over all time Active Homecare Ltd has 37 reviews.

Overall Experience
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Date Published
  • 37
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Reviewer Connection to Active Homecare Ltd
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Total of 37, showing 21-37
Review from Joy C (Sister-in-law of Client) published on 25 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Feel confident that my brother-in-law is being looked after. Impressed with the fact that I can always get hold of the managers to talk to them if I have any concerns. Their advice has been very helpful in the past.
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Review from Barbara G (Client) published on 18 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All carers are extremely good and on very friendly terms. I would add that one of them is too thorough and puts things away out of reach. Anyway, top marks to all of them.
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Review from R M (Daughter of Client) published on 17 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are diligent in their care of the client and show good awareness of needs. Communication with family is excellent and good records are kept. Carers are friendly and helpful putting the client at ease at all times. One small area of improvement I would like to see is invoices being fully itemised
rather than the weekly cost given. On the whole, an excellent service is provided.
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Review from Jean W (Client) assisted by family/friend published on 9 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm very happy with this service. All the ladies are good and caring and meet my needs well.
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Review from Melvin B (Client) assisted by family/friend published on 3 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great support to both the client and wife. Help beyond, like arranging swimming and risk assessment of swimming pool and changing area. Also, assist with swimming.
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Review from Patricia F (Client) published on 28 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been in receipt of care from this company for the past two years and cannot praise them enough. They look after my pastoral care as I have mobility problems and cannot walk without the use of either a walking frame or crutches. These carers are second to none. Having been in receipt of other
caring companies who did not care at all. I was so lucky to find this company and am absolutely delighted with the care. They cannot do enough for you and they are efficient, always on time and are very kind.
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Review from Valerie W (Daughter of Client) published on 28 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From my first enquiry for a carer for my mother, I have found Active Homecare professional. The carers are efficient, friendly, cheerful and capable, and always attentive to Mother's needs.
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Review from Julie W (Daughter of Client) published on 21 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
This home care provider really does care! Active Homecare are providing the care and support that my parents need and in exactly the way they want it. Without exception, every staff member is friendly, shows respect for both my parents and their home. They help Mum do things the way she wants them
done and in a happy way that nothing is any trouble. The package is individualised to meet the needs. The carers arrive on time and my parents always know who to expect. The staff are all doing a job they love and are obviously well supported by their managers. Well done to all involved you are truly making a difference.
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Review from Mark C (Son of Client) published on 17 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has Parkinson's and he has been struggling with day to day activities, the carers from Active Homecare call in two times a day to help with getting up and dressed and going to bed in the evening, both my Mother and Father are really happy with great service all of the team supply.
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Review from Alison B (Daughter of Client) published on 22 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family has benefitted from the exemplary care provided by Active Homecare for 12 months now and it seemed the right time to say that their standard of care, compassion, reliability, and professionalism is unsurpassed. The manager instils the highest of standards and values in her team who, without
exception, provide a truly outstanding service. My Mum really looks forward to their visits. The team are friendly, positive, caring and all genuinely love their work. They cannot do enough for my Mum and have on many occasions gone way above what could reasonably be expected of them. They take the initiative with any health concerns and have on many occasions made direct contact with the Doctor and organised prescriptions which they have also later collected. We cannot recommend them highly enough.
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Review from Tina M (Daughter of Client) published on 31 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
It took our family a good year to get the right care in place for our father. Our father's carer has fitted in so quickly and is exemplary. We can finally relax knowing that dad is met with the needs required.
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Review from Ray K (Son of Client) published on 10 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service, very understanding.
All carers had a personal and helpful approach and attended to my mum's needs on all visits. The owner even dealt with my mother's doctor on my behalf several times. Highly rated for the team - faultless service. All praise well deserved.
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Review from Angela C (Daughter of Client) published on 17 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Manager of Active Homecare, Dunstable and all her staff are simply amazing.
They have been absolutely key in helping our Mum on the road to recovery and also in reminding our Dad when he forgets things. We couldn't have done without them during this difficult time. Their caring professionalism
is outstanding and they were so kind and patient with our parents. They also, when needed liaised with other healthcare professionals on our behalf and communicated with us constantly. Just as importantly and above all, they were friendly faces for our parents to see and have a laugh with during this strange COVID-19 year. I would recommend this caring company to anyone.
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Review from Fiona B (Wife of Client) published on 13 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In December 2019 I was looking for a new care company to assist my husband for showering, dressing and breakfast aid. I am very happy to report that I was recommended to contact Active Homecare Ltd and we have never looked back.
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Review from maxine m (Client) published on 24 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Active Homecare, I honestly could not recommend them enough. I stumbled upon this relatively new company after my last care agency dropped me at very short notice. I found the manager of Active Homecare when I rang central beds for recommendations of a care agency. And so my journey began.
The manager
came to my home and assessed my home and needs within a couple of days.
she was immediately very very amiable and I had no problem at all welcoming her in my home to care for predominantly myself but also to include my teenage daughter and my dog.
Everything in my life has just improved since being with this care agency.
my home is well maintained my living facilities are kept clean and usable. My healthy meals and beverages are prepared for myself and my daughter without fault.
All this has had a knock-on effect on myself and my daughter, with friends and close family or commenting on my uplift in mood and general approach to my uplift in life.
Thank you to all the active team!
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Review from Colin W (Client) published on 31 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From my point of view, help in the home is most welcome. Plus someone considerate is also a comfort and trustworthy.
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Review from Irene J (Client) published on 29 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My carer is very caring and professional in her work. She is very caring and helps me with any little problems I may have.
I look forward to her visits every day.
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Current Review Score: 10.0 (9.985)

Overview of Review Score

The Review Score of 10 (9.985) out of 10 for Active Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.985 for Active Homecare Ltd is calculated as follows: ( (65 Excellents x 5) + (1 Goods x 4) ) ÷ 66 Ratings = 4.985
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Active Homecare Ltd is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Apr 2025

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (4)

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Meet the Team (16)

Laura

Laura Maelzer

Job Title: Registered Manager Joined: 2019

Laura Maelzer is the founder and Registered Manager at Active Homecare. Laura has worked in the community setting for many years as a Registered Community Nurse. Laura is deeply committed to ensuring people feel safe, supported, and cared for in their own homes. She conducts thorough client assessments, creates personalised care plans, and continuously reviews care to maintain the highest standards. Dedicated to excellence, Laura ensures all staff receive up-to-date training and personally visits clients regularly to make sure their individual needs are always met with compassion and professionalism.

Vicky

Vicky Urwin

Job Title: Care Manager Joined: 2020

Vicky, our dedicated Care Manager, has been an integral part of the Active Homecare team since January 2020. She expertly manages our office while also providing hands-on support to our wonderful clients.


With her warm and caring nature, Vicky always goes the extra mile, whether she’s offering a friendly voice on the phone or greeting you with a smile in person. Passionate about delivering exceptional care, she has completed her Level 5 in Leadership and Management in Adult Care, ensuring the highest standards for both our team and clients.

Debbie

Debbie Proud

Job Title: Flexi- Worker Community Care Assistant Joined: 2019

Debbie joined Active Homecare in June 2019 as a Community Care Assistant, bringing years of experience in elderly care, housekeeping, and team management. Her dedication, professionalism, and compassionate nature make her an invaluable member of our team.


Debbie consistently goes above and beyond for her clients, ensuring they receive the highest standard of care. She is always ready to support both clients and colleagues, and her kindness never goes unnoticed. Our clients speak incredibly highly of Debbie, and we love hearing the wonderful feedback she receives.

Angela

Angela Dobinson

Job Title: Senior Community Care Assistant/In-house Trainer Joined: 2020

Angela joined the Active Homecare team in December 2020 and has been a shining example of dedication and compassion ever since. Known for her kindness and willingness to go above and beyond, she has built strong, trusting relationships with her clients, always bringing a smile to their faces.


Recently, Angela achieved her Level 3 in Teaching and Education and has now stepped into the role of in-house trainer. With her expertise, all mandatory training will now be delivered internally, ensuring our team continues to provide the highest standard of care.

Dee

Dee Murphy

Job Title: Community Care Assistant Joined: 2021

Dee joined Active Homecare in March 2021 and has since become a trusted and valued member of our team. She builds strong relationships with her clients, delivering high-quality, person-centred care with warmth and professionalism.


In addition to her mandatory training, Dee has completed a Level 1 certificate in Mental Health and a Level 3 in End of Life Care, bringing invaluable knowledge and compassion to her role. With her kind nature and bright smile, Dee is a reassuring presence on our evening and weekend rounds.

Ateeka

Ateeka Saleem

Job Title: Community Care Assistant Joined: 2023

Ateeka joined the Active Homecare team in 2023, and her bubbly, uplifting personality has quickly made her a favourite among both clients and staff. She has a natural ability to brighten any room, always bringing warmth and positivity to those she cares for.


Dedicated to providing exceptional support, Ateeka has completed all her mandatory training and has also attended a Catheter Care course, further enhancing her skills to ensure the highest standard of care for our clients.

Jane

Jane Kent

Job Title: Community Care Assistant Joined: 2023

Jane recently joined the Active Homecare team and has already made a wonderful impression. Having completed all her mandatory training and shadow shifts, she is quickly building strong relationships with our clients and providing compassionate, person-centred care.


She has settled in seamlessly, and we are excited to have her as part of our team. We look forward to seeing her grow and thrive in her role!

Grace

Grace Maelzer

Job Title: Senior Community Care Assistant Joined: 2023

Grace joined Active Homecare in 2023 and has quickly become a valued member of the team. She has completed all her mandatory training, including Catheter Care, and is dedicated to providing exceptional support to her clients.


Passionate about her role, Grace has built strong, trusting relationships with those she cares for. She is eager to continue developing her skills through additional training. Recently, Grace has completed her NVQ level 3. We are extremely proud of Grace's progress at Active Homecare.

Angela

Angela Hayman

Job Title: Flexi- Worker Community Care Assistant Joined: 2019

Angela has been with Active Homecare since the very beginning, bringing a wealth of experience from her previous roles as a Senior Special Needs Assistant and working in various care home settings.


Her compassionate nature and dedication make her a favourite among our clients, who always look forward to her visits. As a valued member of our team, Angela’s flexibility and experience ensure that clients receive the highest standard of care whenever she is on duty.

Sophie

Sophie James

Job Title: Office Administrator Joined: 2024

Sophie joined Active Homecare as our Office Administrator earlier this year, bringing valuable experience from her previous roles in hospital administration and the care sector.


With her strong organisational skills and deep understanding of the industry, she plays a key role in keeping everything running smoothly behind the scenes. She has now completed all her care training and is completing care visits TOO.


Our clients have warmed to Sophie straight away and look forward to their visits with her.

Penny

Penny Maton-Clement

Job Title: Community Care Assistant Joined: 2024

Penny joined us at Active Homecare Ltd in December 2024. Penny has been a great addition to the team, she has found her feet very quickly and is building some lovely relationships with clients. Penny worked in a Hospice previously as a support worker, she has lots of experience in palliative care within the hospice and also out in the community. Penny has a kind nature and clients look forward to her visits.

Stephanie

Stephanie Stewart

Job Title: Care Coordinator Joined: 2024

Stephanie joined our team in May 2024. She has settled in very well to the role and has previous experience as Compliance Administrator and has taken well to day-to-day life in the office. Stephanie is a bubbly character and is a great addition to the office team. Her happy nature always brightens up the office and she is enjoying working with such a friendly team. Our medication management is now taken care of by Stephanie, as well as her overseeing some scheduling social media and policies. Stephanie is always happy to help and we are extremely proud to have her as part of our team.

Louise

Louise Sadleir

Job Title: Community Care Assistant Joined: 2025

In April 2025 Louise joined us, with her previous experience in care she has settled in well at Active Homecare. Louise has completed all her mandatory training and is well liked by all her clients.


Louise has a kind and caring nature and fits in well at Active Homecare. She is really enjoying the role and has built some really good relationships with her clients.

Jackie

Jackie Cocker

Job Title: Community Care Assistant Joined: 2025

Jackie is the newest member of the team and is settling in excellently. Jackie is new to care and is in the process of completing all her training. She has been out shadowing visits with our experienced carers to gain knowledge and get to know the clients.


We look forward to Jackie gaining some useful experience with us at Active Homecare.

Julie

Julie Thomas

Job Title: Community Care Assistant Joined: 2025

Julie joined Active Homecare in October 2025. She has a background in holistic therapy and, more recently, in health and social care. She has now completed all her mandatory training and has started to meet clients. We are extremely excited to have Julie as part of our team.

Emma

Emma Eggelton

Job Title: Community Care Assistant Joined: 2025

Emma joined Active Homecare in August 2025 and has settled into the role very well. Emma has a pharmaceutical background and has provided private care for individual clients. She has met a number of clients who have warmed to her immediately. We look forward to Emma progressing with us at Active Homecare.

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