Active Homecare Ltd has a Review Score of 9.9 (9.881) out of 10, based on 9 reviews in the last 2 years. Over all time Active Homecare Ltd has 33 reviews.
Review from Melvin B (Client) assisted by family/friend published on 3 March 2022
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Review from Patricia F (Client) published on 28 February 2022
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Review from Valerie W (Daughter of Client) published on 28 February 2022
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Review from Julie W (Daughter of Client) published on 21 February 2022
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Review from Mark C (Son of Client) published on 17 February 2022
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Review from Alison B (Daughter of Client) published on 22 November 2021
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Review from Tina M (Daughter of Client) published on 31 March 2021
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Review from Ray K (Son of Client) published on 10 December 2020
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Review from Angela C (Daughter of Client) published on 17 September 2020
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Review from Fiona B (Wife of Client) published on 13 July 2020
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Review from maxine m (Client) published on 24 October 2019
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Review from Colin W (Client) published on 31 May 2019
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Review from Irene J (Client) published on 29 April 2019
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The Review Score of 9.9 (9.881) out of 10 for Active Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.981 for Active Homecare Ltd is calculated as follows: ( (53 Excellents x 5) + (1 Goods x 4) ) ÷ 54 Ratings = 4.981
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Active Homecare Ltd is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 13 Dec 2019
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Job Title: Registered Manager
Joined: 2019
Laura Maelzer is the founder and Registered Manager at Active Homecare. Laura has worked in the community setting for many years as a Registered Community Nurse. She then completed a postgraduate diploma in Specialist District Nursing to enhance her knowledge in leadership and management so she could successfully lead a team of nurses. Laura is passionate about personalised care and uniquely tailoring care plans to meet the client's individual needs. Laura ensures that all staff are up to date with all training required to care for our clients, and focuses on client assessments and quality control.
Job Title: Care Manager
Joined: 2020
Vicky is our Care Manager. She joined the Active Homecare team in January 2020 and manages the Active Homecare office along with seeing our lovely clients.
Vicky has a very kind, caring nature and nothing is ever too much trouble. She will always speak to you in a lovely manner on the phone and always has a smile on her face when she comes to visit.
Vicky has recently completed her level 5 in leadership and management in Adult Care.
Job Title: Senior Community Care Assistant
Joined: 2019
Debbie joined Active Homecare in June 2019 as one of our Community Care Assistants. Debbie had previously worked as a housekeeper for many years for an elderly couple and gained a of experience in caring for the elderly, housekeeping and managing a small team. Debbie is an experienced carer who is extremely caring and goes above and beyond for her clients, she is always very professional and is always willing to support the Active Homecare Team. All our clients speak very highly of Debbie and we love hearing such positive feedback.
Job Title: Senior Community Care Assistant
Joined: 2020
Hayley joined the Active Homecare team in March 2020 as one of our Community Care Assistants. Hayley was previously a foster carer looking after infants, before working in care for many years. Hayley brings many ideas and experience to the team, Hayley would like to further her career in care and we at Active would love to support her with this. Hayley has a very calm and patient nature, she loves to talk to the clients and build a relationship with them.
Job Title: Senior Community Care Assistant/In-house Trainer
Joined: 2020
Angela joined the Active Homecare team in December 2020. She is kind, and caring and will go above and beyond for all her clients. She has built up some great relationships with her clients and always puts a smile on their faces. Recently Angela completed her Level 3 in teaching and education and has now been appointed the role of our trainer. All mandatory training will now be delivered in-house.
Job Title: Community Care Assistant
Joined: 2020
Tara joined Active Homecare in May 2020. Tara has a very calming and kind nature. She has built up some brilliant relationships with her clients since she has joined who love to see her when she visits. Tara is committed to giving our clients the highest level of support and care within their own home. She will always go above and beyond for her clients and is a highly valued member of the team. Tara has recently completed her certificate for The Care and Management of Diabetes and is now our diabetes champion.
Job Title: Community Care Assistant
Joined: 2021
Dee joined Active Homecare in March 2021. She has built up some great relationships with her clients and always provides a high standard of personalised and person-centred care. As well as mandatory training Dee has completed certificates Level 1 in Mental health and Level 3 end of life care. Always arriving at visits with her lovely smile and kind nature, you will see Dee on our evening and weekend rounds.
Job Title: Community Care Assistant
Joined: 2023
Ateeka joined the Active Homecare team in 2023, our clients absolutely love her bubbly and happy personality. She always manages to put a smile on the clients and staff members' faces. Ateeka has completed all her mandatory training and recently attended the catheter care course.
Job Title: Community Care Assistant
Joined: 2023
Jane has recently joined our team. She has now completed all of her mandatory training and shadow shifts. Jane is building up some great relationships with our clients and has settled really well into the team. We look forward to the future with her in our team.
Job Title: Bank Community Care Assistant
Joined: 2023
Grace joined our team earlier this year. She has settled really well into the team and has completed all of her mandatory training as well as attending catheter care training. Grace is really enjoying the role and has built some really good relationships with her clients. Grace will continue to attend extra training to develop in her role.
Job Title: Bank Community Care Assistant
Joined: 2019
Angela is our flexible worker who joined the team at the start of Active Homecare's journey. Previous roles include senior special needs assistant and has worked in many care homes. Our clients love seeing Angela when she is out on visits.
Job Title: Office Administrator
Joined: 2021
Carol joined the team in June 2021. She has undertaken many roles in local government for over 40 years, most recently as the Town Clerk for Kempston Town Council.
After retiring, she decided to try something entirely different and is really enjoying working in the care sector with such a friendly and lovely team
Job Title: Community Care Assistant
Joined: 2023
Beth joined us in November 2023, she brings lots of experience and knowledge from working in the social care industry. Beth goes out to see our clients at the weekend and has built up some lovely relationships. She is caring and kind and nothing is ever too much.
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