Care Resolution Ltd

Aurora Ealing, 71-75 Uxbridge Road, London W5 5SL
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9.3 8 Reviews
  • Care Resolution Ltd, London
Care Resolution Ltd is a private Homecare Company providing regulated and non regulated Care Service in people’s homes. The regulated activity that the team aim to provide is “Personal Care”.

As a private Homecare company, they deliver different home care services for people within their own homes, provide care workers for different care home settings as well as outdoors/community-based services that will allow the service user to live as independently as they would like within their community.

They work hard to provide you with good old fashioned care which is simply based on what you want them to do. Their aim is to provide the high quality of care that they would expect for their own loved ones to every single service user, without exception. However, they utilise the latest technology to ensure that they can respond to any of your requests comprehensively and quickly.
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Care Provided by Care Resolution Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

  • Hourly Visiting Care Fees: £20 – £25
  • Weekly Live-in Care Fees: £1050 – £1400

Fees will be dependent on your needs

These prices are only a guideline, please contact Care Resolution Ltd to find out the exact price for your requirements.

Contact Care Resolution Ltd to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Care Resolution Ltd to get a personalised quote.

Good to Know

Owner

  • Care Resolution Ltd

Person in Charge

  • Beya Kalala (Service Development Manager)

Care Resolution Ltd Reviews (8)

9.3

Care Resolution Ltd has a Review Score of 9.3 (9.300) out of 10, based on 5 reviews in the last 2 years.
Over all time Care Resolution Ltd has 8 reviews.

Overall Experience
  • 7
  • 1
  • 0
  • 0
  • 0
Date Published
  • 8
  • 2
  • 3
  • 5
  • 3
Reviewer Connection to Care Resolution Ltd
  • 3
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 8, showing 1-8
Review from R Q (Father of Client) published on 24 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff allocated for my son have been very helpful. I could certainly say that she has provided us respite. She is able to cover what is expected of her and most especially, she is always very punctual. Outside the staff allocated services can be inconsistent. More training to other staff so that
they can provide consistent support to everyone.
Reply from Beya Kalala, Service Delivery Manager at Care Resolution Ltd
Thank you so much for your constructive feedback. This is incredibly valuable to us. As discussed with our Field Care Superviser, all of our carers may have different development plans but they are…read more
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  • Treated with Dignity
  • Value for Money
Review from Maya A (Mother of Client) published on 8 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I've been supported by a male carer for my teenage son. The service from the assessment to the carer has been nothing short of excellent. The staff has been accommodating, professional and excellent communicators. And my son's carer has been great with my son, he is patient, understanding and communicates
clearly with my son. My son enjoys his time with the carer, and he looks forward to seeing him during the holidays.
Reply from Aka Obasi, Registered Manager at Care Resolution Ltd
Dear Maya, thank you so much for the feedback. We will share it straight away with the carer. It really makes a difference to us and to the carers especially. As always, please do not hesitate to…read more
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  • Treated with Dignity
  • Value for Money
Review from Abgir H (Wife of Client) published on 18 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are extremely satisfied with the care provided by Care Resolution. The carers are professional, have empathy, treat my husband with total respect and dignity. They are always on time and understand the importance of my husband's routine, working in partnership with the other carers from a different
agency ensuring my husband is safe and cared for. The carers are very friendly always smiling, they have respect for our home as well as the rest of the family. The staff in the office are also very good, communicate well when required.
Reply from Beya Kalala, Service Delivery Manager at Care Resolution Ltd
Thank you so much for the feedback. We will make sure the carers receive this feedback as it always means a lot. Thanks again for taking the time to feedback on the service.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Christina C (Daughter of Client) published on 25 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father is very positive about the care he has received from Care Resolution ltd. His carers are always courteous and gently with him. They listen to his needs and treat him with respect.
Reply from Aka Obasi, Registered Manager at Care Resolution Ltd
We are glad to hear that you are having a positive experience with the carers who visit you and that they are meeting your needs. The carers work very hard and this feedback will mean a lot to them.…read more
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J V (Daughter of Client) published on 1 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are bless that we have a particular carer who is brilliant with my mum. We could not wish for better. We feel confident and happy that we know she is being looked after to the highest of standards. She is kind, considerate, treated with dignity and we know that my mum is happy to have her as her
carer.
Reply from Beya Kalala, Service Delivery Manager at Care Resolution Ltd
Thank you so much for your feedback. The carers work extremely hard to meet your mothers needs and often go above and beyond. The day to day satisfaction of you and your mum is enough but this…read more
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Review from S B (Son of Client) published on 4 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good and happy.
Reply from Beya Kalala, Service Delivery Manager at Care Resolution Ltd
Thank you so much for your review. As always, please let us know if there is any way we can further improve the service to your mother.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from N M (Daughter of Client) published on 13 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carer was employed to care for my dad in his final stages. The carer was punctual, attentive, very professional and extremely compassionate. There were some very difficult times but the carer handled them with absolute respect. As a family, we are very grateful. His service to my dad was invaluable,
he is definitely an asset to his team. Thank you.
Reply from Beya Kalala, Service Delivery Manager at Care Resolution Ltd
Thank you so much for your response. It was a pleasure to work with your family to support your father. We will make sure this is passed onto the carer and the rest of the staff.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Katie S (Sister of Client) published on 9 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister was looked after by a carer. She was completely brilliant and put my sister at ease from the day she started.
My sister was having a very hard time dealing with terminal cancer and severe lymphoedema which was making her life very difficult.
The carer was a ray of sunshine throughout the
two months she looked after her. She was always punctual, very reliable and extremely kind. She did her job thoroughly, helping my sister wash and clean herself and also helped with some domestic duties like washing up.
She was also lovely to both my father and I which meant a lot to us at a very stressful time in our lives.
Thank you to the carer.
Reply from Beya Kalala, Service Delivery Manager at Care Resolution Ltd
Dear Katie, thank you so much for your review. I would like to pass on our thanks to you and your family for allowing us to work as part of your sister's wider support network. I will be sure to pass…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.3 (9.300)

Overview of Review Score

The Review Score of 9.3 (9.300) out of 10 for Care Resolution Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.800 for Care Resolution Ltd is calculated as follows: ( (26 Excellents x 5) + (2 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 30 Ratings = 4.8
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Care Resolution Ltd is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 May 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (2)

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Beya Kalala

Job Title: Service Delivery Manager Joined: 2009

Hello my name is Beya Kalala. I am the Senior Service Delivery Manager at Care Resolution. This means that I am in charge of ensuring that our clients are happy and have everything they need. I oversee a team of Coordinators, administrators and Field Care Supervisors to constantly ensure that we understand and deliver what you want from us.


I have spent all my working life (12 years) in the care industry. This job is extremely hard work but I absolutely love domiciliary care. I get to meet amazing clients and carers. I love making a difference in people's lives on a daily basis. I cannot imagine that I would get the satisfaction that I get in care anywhere else.


What do I do in my free time? Apart from harassing my directors about new ideas to improve care, I spend time with my family and enjoy a good box set.

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Rimon Chowdhury

Job Title: Care Manager Joined: 2010

Hello, My Name is Rimon Chowdhury and I am a Care Manager. I have a Bsc in Botany and zoology and Level 5 Diploma in leadership for health and social care and children and young people’s service (Adults’ Management). I have been working in Health and Social Care since 2010.


I have been working with Care Resolution Ltd since June 2019. My Job has a lot of layers to it including managing resources, monitoring performance, staff management and providing sound leadership. I am also responsible for the safe delivery of the service. I do much much more but everything that I do in
my role is to ensure the delivery of high quality person centred care and support and non-discriminatory care practice. 


I chose to go into the healthcare profession after my grandmother passed away. The experience I had, gave me a burning desire to work within the care sector. I started out as a domiciliary care assistant and progress from there and I haven’t looked back since. I Feel passionate about my job role and very much enjoy working and helping provide care and support to our customers.


Knowing how much of a difference this will make to their life, make me very happy. Staying engaged and motivated individuals with their needs can be sometimes challenging but equally rewarding. I love my job and the purpose it gives me.


Outside of my main role, I am a keen American pool and Bowling ballplayer. I also enjoy playing Minecraft, warzone and spending time with my kids. I keep myself active and fit by going to the Gym. It has been such an amazing experience working with my Colleagues and Management team at Care Resolution Ltd and I look forward to continuing my Journey with Care Resolution Ltd

Frequently Asked Questions about Care Resolution Ltd

What Type of Services does Care Resolution Ltd offer?

Care Resolution Ltd offers Home Care.

How many Carers does Care Resolution Ltd employ?

Care Resolution Ltd employs 60 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Care Resolution Ltd to verify any information. View our terms and conditions. Care Resolution Ltd has an Enhanced Service - more info.