Helping Hands Home Care (Watford)

Sending the next weeks rota earlier on a Friday would be helpfull.

I have been using Helping Hands for 3 months,following hip surgery. I have been very satisfied with the team of helpers provided.They have all been helpful,kind and certainly a major factor in my recovery. All staff arrived on time and undertook the tasks efficiently . I have recommended the company to many friends.

highly professional and compassionate responsive care provider.

I am very happy with my carer, she does all the things I want and is very helpful and friendly. I look forward to her visits.

I have been well informed in advance about the carers coming. They have been excellent time keepers. Willing and kind.

I have found the Helping Hands Home Care Watford office to be most helpful. The one issue is when my regular carer has her weekend off which she thoroughly earns, some replacement carers seem to have an inability to arrive on time.

The service we have received from Helping Hands has been excellent. From management support to the carers themselves, we've been working together to support my mum. We could not cope without them and we hold them in very high regard.

In addition, while I understand that timing is complex when fitting together the needs of many customers, I would prefer a visit starting 30 minutes later.

All carers are punctual, polite, pleasant and often find tasks that I have forgotten. Great service 10/10.

One member of staff in particular is lovely and caring.

My husband has excellent support for the needs he has. I'm sure he is happy and acceptable although this is not always apparent!

Helping Hands works amazingly well for our 98-year-old neighbour. It can be difficult to choose the correct care that meets a person's needs. The team of carers and office staff are kind, professional and compassionate. They are always quick to respond to any email, phone calls and care amendments to suit the needs of our neighbour, enabling her to stay in her own home. Would recommend for sure.

So far, during April and May 2022, we have had the same carer deployed by the Watford team. To date, Mum has had consistency in terms of care with a good understanding of her particular needs. In addition, mum has been able to build a good rapport with the carer and looks forward to the next visit. This is great given up, and until recently, she has strongly resisted any external carer preferring support either from my younger sister or my brother who lives with her.

Helping Hands have always been very accommodating to any requests made for changes to carers schedules and even being able to assign specific carers to ensure continuity. We have now been using their services for nearly two years and have been very satisfied with the standard of service and the carers have always been very kind, reliable and flexible to our needs

Helping Hands were there when we needed them in a hurry and gave calm, professional and caring support at a very difficult time for me. They were warm, understanding and patient and even though we've had changing needs over the last couple of months, they have been flexible and 100% reliable.

When my father was suddenly bereaved, he needed support as soon as possible, for him to continue to live alone at home. Helping Hands Home Care (Watford) were able to step in within days of our contacting them and provided carers to visit to fit in with whatever hours he needed. When we needed to pause the care for a month, due to him having to go into hospital, this was not a problem and on his discharge they were able to increase the level of care as required. Without exception the carers who visit have all been very timely, efficient, friendly and helpful. The office have always been there supporting in the background and have always been very responsive to any calls. We are very grateful for your help during this difficult time.

A carer visits twice each week to do our shopping during the lockdown.

Prompt very caring and friendly.

My husband seems to be happy with the carer. He likes having another person to talk to. He has had some enjoyment sitting in the garden and having a cup of tea (made by the carer).

I have found your helpers very willing, cheerful and nothing is too much trouble for them. They arrive 'on tine' and ready to listen to any difficulties I may have, suggesting solutions. They keep me 'up to date' on what's going on locally as due to 'shut down' I am out of touch with things in general.