Helping Hands Home Care (Tunbridge Wells)

42 Monson Road, Tunbridge Wells TN1 1LU
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9.9 21 Reviews
  • Helping Hands Home Care (Tunbridge Wells), Tunbridge Wells
Helping Hands Live in Care South East provides care to people in their own homes in Weymouth to Reading to Hastings, including the Isle of Wight.

The live-in care package provides constant, round-the-clock care from a dedicated carer who lives with you in your home, offering you a helping hand at a moment’s notice.

The team will work closely with you to provide unique home care that is completely bespoke to you and your needs.

The wide range of support services include personal care, household chores and medication administration, all the way through to companionship, mobility assistance and nurse-supported care for complex conditions.

The team also provides visiting care at the Tunbridge Wells branch, offering everything from 30-minute visits throughout the week to support with cooking and cleaning to short-term care whilst your usual caregiver takes a break.
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Care Provided by Helping Hands Home Care (Tunbridge Wells)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £36.05
  • Weekly Live-in Care Fees: from £1745

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £3.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Tunbridge Wells) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in Charge

  • Meg Rooney (Branch Care Manager)

Helping Hands Home Care (Tunbridge Wells) Reviews (21)

9.9

Helping Hands Home Care (Tunbridge Wells) has a Review Score of 9.9 (9.862) out of 10, based on 9 reviews in the last 2 years.
Over all time Helping Hands Home Care (Tunbridge Wells) has 21 reviews.

Overall Experience
  • 18
  • 3
  • 0
  • 0
  • 0
Date Published
  • 21
  • 6
  • 9
  • 9
  • 12
Reviewer Connection to Helping Hands Home Care (Tunbridge Wells)
  • 6
  • 6
  • 4
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 21, showing 21-21
Review from Catherine (Client) published on 12 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent and invaluable service.
My carer can deal with all household matters.
This is especially valuable for someone like me who is no longer mobile.
My carer deals with the daily tasks in a pleasant and willing manner and is prepared to be available at all times.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.862)

Overview of Review Score

The Review Score of 9.9 (9.862) out of 10 for Helping Hands Home Care (Tunbridge Wells) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.962 for Helping Hands Home Care (Tunbridge Wells) is calculated as follows: ( (51 Excellents x 5) + (2 Goods x 4) ) ÷ 53 Ratings = 4.962
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Tunbridge Wells) is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Meg

Meg Rooney

Job Title: Branch Care Manager

Since 2012, I’ve built a rewarding career in care, beginning as an elderly care worker and
transitioning to supported living for individuals with learning disabilities.
I advanced from team leader to service manager before joining Helping Hands in 2024
as a manager. My time here has been amazing, highlighting the true essence of care.
I’m continuously inspired by the incredible carers and feel privileged to make a
meaningful impact every day.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Tunbridge Wells) to verify any information. View our terms and conditions. Helping Hands Home Care (Tunbridge Wells) has an Enhanced Service - more info.