Helping Hands Home Care (Tunbridge Wells)

42 Monson Road, Tunbridge Wells TN1 1LU
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9.7 19 Reviews
  • Helping Hands Home Care (Tunbridge Wells), Tunbridge Wells
Helping Hands Live in Care South East provides care to people in their own homes in Weymouth to Reading to Hastings, including the Isle of Wight.

The live-in care package provides constant, round-the-clock care from a dedicated carer who lives with you in your home, offering you a helping hand at a moment’s notice.

The team will work closely with you to provide unique home care that is completely bespoke to you and your needs.

The wide range of support services include personal care, household chores and medication administration, all the way through to companionship, mobility assistance and nurse-supported care for complex conditions.

The team also provides visiting care at the Tunbridge Wells branch, offering everything from 30-minute visits throughout the week to support with cooking and cleaning to short-term care whilst your usual caregiver takes a break.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £36.05
  • Weekly Live-in Care Fees: from £1745

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £3.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Tunbridge Wells) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Meg Rooney (Branch Care Manager)

Helping Hands Home Care (Tunbridge Wells) Reviews (19)

9.7

Helping Hands Home Care (Tunbridge Wells) has a Review Score of 9.7 (9.676) out of 10, based on 7 reviews in the last 2 years.
Over all time Helping Hands Home Care (Tunbridge Wells) has 19 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Helping Hands Home Care (Tunbridge Wells)
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Total of 19, showing 1-19
Review from Clive C (Husband of Client) published on 12 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping Hands have provided an excellent service to my wife caring for her needs in a very professional way, The carers have been thoughtful and shown great compassion and support and my wife has felt comfortable and happy with all of them. It could not have been any better.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Tunbridge Wells)

Good Morning Clive, Thank you for taking the time to leave us a 5* review, we really appreciate it. It is great to hear Helping Hands has provided an excellent service to your wife, caring for her needs in a professional way. We are also pleased to hear the carers have been thoughtful and show great compassion and support making your wife feel comfortable and happy with all of them. We will be sure to now pass on your kind words to the team at Tunbridge Wells. Kindest regards Katie

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Review from S S (Daughter of Client) published on 25 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm very happy with the service that Helping Hands have provided for my Mum, who has advanced dementia and limited mobility. It took a while to settle in to a routine and find the right carers to suit Mum, but since then they have provided important consistency in the carers who look after Mum as well
as being very helpful and responsive when we've had a problem or needed emergency cover. Mum's regular carers now are lovely, warm people, I feel very fortunate to have them looking after her and making her life as comfortable and happy as it can be.
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Review from J W (Sister of Client) published on 25 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have used Helping Hands for some time. Everyone, carers and office staff are always very helpful and professional and always ready to listen. Whenever circumstances have changed they are always happy to accommodate any new requirements.
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Review from Elaine B (Client) published on 17 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Completely professional help from the managers in organising my care needs, and the carers have all been lovely.
I have only needed minimal care so far but my husband is shortly going into hospital to have an operation and the manager responded immediately with a care plan to suit my needs.
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Review from J C (Mother of Client) published on 13 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping Hands are very approachable and the staff are so caring at all levels. Respectful, caring and incredibly supportive of clients aims and ambitions. We feel very lucky to have found them. They listen, are very helpful and hygiene is as paramount to them as us. All needs met with dignity to clients
well being.
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Review from Carol H (Daughter of Client) published on 13 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment I met one staff member in particular from Helping Hands, I felt safe leaving my mum in their care.
Mum has been very happy and settled in the carers hands. Before they started, she was adamant that she didn't want strangers in her house. She has changed her mind completely and is very
happy.
I have spoken to a couple of the ladies who help mum, also speaking to both two staff members in particular. Every one of them has been superb and lovely, caring people with mum's well being and happiness a priority.
I have recently had some issues with mum and one staff member in particular talked to mum about it all and helped her understand. Not easy with Alzheimer, but one staff member in particular went above and beyond to ease my worries.
I can't recommend the company and everyone I have dealt with highly enough. Thank you so much.
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Review from Sylvia M (Wife of Client) published on 13 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been receiving day care from Helping Hands for several years. The carers have all been friendly and kind and able to deal with any situation.
Recently it was necessary for me to go away for a few days and Live In Care was provided by the Day Care team. This meant that the carers knew
my husband and his ways and they also knew our home. The two managers in the Tunbridge Wells office spent a lot of time talking to me and then devised the timetable for the carers. This had to be tweaked a few times during the week as my husband's needs changed. Thanks to the managers and the carers I was able to spend some much needed time with family. While I was away I was able to relax and not worry about my husband, the managers had told me that Helping Hands would cope and they certainly did. I now feel that I can look forward to having another break in a few months time. I would have no hesitation in recommending Helping Hands.
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Review from L K (Client) published on 8 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely excellent care and service. Extremely helpful and willing and very peaceful around the House. She is most adaptable and fits in with all that I am in need of and also very encouraging and cheerful and very pleasant to have around. She also knows when to disappear during visitors visiting
unless they are professional people dealing with the reason for her actually being at Woodland. She is very flexible when she takes her two hours off and fits in generally all around and sees things that need to be done without asking. She is chatty when the occasion arises and just very pleasant and a delight to have at Woodland. As I am improving hugely every day she has adapted so well to this situation.
I'm so glad that we were put in touch with Helping Hands through the Macmillan Service though subsequently discovered other friends had been helped enormously by your caring and supportive organisation from the organiser who visited me initially and carried out the introduction of the carer.
Reply from Rosie Horan, Branch Care Manager at Helping Hands Home Care (Tunbridge Wells)

What a glowing review - thank you ever so much! I'm absolutely thrilled to hear such positive feedback about our carer and that she is so encouraging and cheerful! It is our absolute pleasure to provide you with support, and I'm delighted to know how happy you are with our service!
Best wishes,

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Review from Michael H (Son of Client) published on 19 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was very pleased with the service we received. Our need for a carer happened suddenly and so the speed with which an assessment was arranged and then a carer put in place was very important and everything was arranged as promised. The carers we had were excellent and it was a great relief to us to
know that our dear mother was being cared for as well as possible.
All in all an excellent experience and I would recommend them.
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Review from M R (Son of Client) published on 15 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I realised very quickly that Helping Hands were going to do just that. The managers were professional, thorough and understanding.
The staff were all absolutely exceptional, with no exceptions.
Overall the key themes were kindness and staff giving their all.
When my father died our carer was hugely
supportive as were the managers.
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Review from H P (Daughter of Client) published on 10 November 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Helping Hands have helped look after my parents for a number of years. It has been a complex placement but our area manager has gone above and beyond to ensure that we feel supported. When there have been problems she has reassured us and dealt with them as soon as possible to take the pressure off
us.
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Review from D R (Daughter-in-law of Client) published on 10 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping Hands were very efficient from the start. Finding a suitable live-in carer for my mother-in-law's needs. The carer they matched has been very hands-on, kind and thoughtful and has dealt well with all her needs which are not always easy with her Alzheimers and Dementia. With their help, she has
been able to remain in her home with her pets as she wished. Still early days but hopefully with continued support she will be able to continue living there.
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Review from Julian C (Son of Client) published on 4 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping Hands delivered the most impressive 180 in October 2022 since a certain British political leader reversed a disastrous economic plan! Fortunately for my family and to Helping Hands' credit this was all in their favour and to our family's benefit!
After an initial administrative mistake, Helping
Hands contacted me, owned the issue, apologised and reassured me that they would get to the bottom of things in order to deliver the services for which they are so well respected.
A few days later, and due to circumstances beyond anyone's control, I had cause to request an urgent care package of them. Helping Hands delivered!
My family will be forever grateful for the speed, diligence, professionalism and humanity with which Helping Hands accepted our request within the day and coordinated additional cover to begin the very next day! Kudos and much respect to the Helping Hands team.
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Review from Susan A (Client) published on 4 November 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have been with my main carer for 3 years now. She is a professional providing a vital service daily to me and is capable of dealing with any aspects of my daily care, needs and well being. She can deal with everything, from household matters to holding one of my parties, or medical matters successfully.
She is always available for me at all times when she is needed. She provided vital carrying service during a short illness I had this month. All aspects of nursing, communicating with the surgery and out of hours services, pharmacist, administering medicines and my well being were dealt in a professional and successful way once again.
Reply from Rosie Horan, Digital Marketing Executive at Helping Hands Home Care (Tunbridge Wells)

Hi Susan,
Thank you so much for leaving such a lovely review for us! I'm delighted to hear how happy you are with your carer and that all aspects of your daily care have been dealt with in a successful way. We're truly grateful for your kind feedback!
Best wishes

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Review from Anthony G (Son of Client) published on 25 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment I met with the manager, I knew this was the right company for my mum.
Communication has been excellent and the carers really do care.
I can now be my mum's son again and not her carer.
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Review from Catrin B (Daughter of Client) published on 21 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have used Helping Hands to look after our parents for the last 2 years and have found their service and staff outstanding. In particular, our care co-ordinator works tirelessly when there are any problems.
The carers provided are wonderful and have kept our parents safe.
Reply from Rosie Horan, Branch Care Manager at Helping Hands Home Care (Tunbridge Wells)

Hi Catrin,
Thank you so much for leaving such a lovely review for us! I'm thrilled to hear how happy you are with our service and that our carers have been able to keep your parents safe. We're ever so grateful for your wonderful feedback!
Best wishes

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Review from C P (Daughter of Client) published on 20 October 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My 90 year old mother has received wonderful live-in care from her two experienced carers who alternate. It gives me total peace of mind, knowing that as I drive away from seeing her, she is safe and well looked after in the comfort of her own home.
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Review from Sandy I (Daughter of Client) published on 20 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Being the daughter of two parents both with terminal cancer and with no help from social services or neighbourhood support teams, a relative of mine got me details regarding this care provider (Helping Hands Live in Care South West). To be honest I don't think that I would have coped at all without
the kind support of the live in carer who even helped with advice on what to do and what equipment I needed to bring my parents into the family house again. I have indeed brought our carer into our family as a member of the family and a friend. Excellent support for both my parents and indeed myself. Thank you. I have found that there is compassion with my carer and both my parents are also fond of him.
As for the company manager, herself was kind, compassionate, helpful, nothing too much bother. I would certainly recommend this care provider to anyone.
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Review from Catherine (Client) published on 12 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent and invaluable service.
My carer can deal with all household matters.
This is especially valuable for someone like me who is no longer mobile.
My carer deals with the daily tasks in a pleasant and willing manner and is prepared to be available at all times.
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Current Review Score: 9.7 (9.676)

Overview of Review Score

The Review Score of 9.7 (9.676) out of 10 for Helping Hands Home Care (Tunbridge Wells) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.976 for Helping Hands Home Care (Tunbridge Wells) is calculated as follows: ( (40 Excellents x 5) + (1 Goods x 4) ) ÷ 41 Ratings = 4.976
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Tunbridge Wells) is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Meg

Meg Rooney

Job Title: Branch Care Manager

Since 2012, I’ve built a rewarding career in care, beginning as an elderly care worker and
transitioning to supported living for individuals with learning disabilities.
I advanced from team leader to service manager before joining Helping Hands in 2024
as a manager. My time here has been amazing, highlighting the true essence of care.
I’m continuously inspired by the incredible carers and feel privileged to make a
meaningful impact every day.

Frequently Asked Questions about Helping Hands Home Care (Tunbridge Wells)

What Type of Services does Helping Hands Home Care (Tunbridge Wells) offer?

Helping Hands Home Care (Tunbridge Wells) offers Home Care.

How many Carers does Helping Hands Home Care (Tunbridge Wells) employ?

Helping Hands Home Care (Tunbridge Wells) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Tunbridge Wells) to verify any information. View our terms and conditions. Helping Hands Home Care (Tunbridge Wells) has an Enhanced Service - more info.