New Shepherd Care

New Shepherd Care, 1st Floor, One Bell, 90 High Street, Watford WD17 2BW
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9.8 43 Reviews
  • New Shepherd Care, Watford
New Shepherd Care only care for a limited number of clients at any given time, allowing the team to develop a deeper understanding and relationship with each and every person they care for.

All Care staff are fully vetted, DBS checked and continuously trained in all 15 standards of care.

In terms of care provided, New Shepherd Care are extremely flexible and offers anything from 30-minute visits to 24-hour live-in care.

New Shepherd Care strongly believe in continuity of care and relationship building; therefore, they always aim to maintain carer and client matches.

A trial period is offered to ensure that all clients are fully satisfied with the care provided and there are no cancellation fees should circumstances change.

Areas covered by New Shepherd Care include; Watford, Radlett, Borehamwood, Rickmansworth, Bushey, St Albans, Croxley, Chorleywood & various surrounding areas.
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Care Provided by New Shepherd Care

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Good to Know

Owner

  • New Shepherd Care Ltd
  • Privately Owned

Person in Charge

  • Sean Tejuoso (Director)

New Shepherd Care Reviews (43)

9.8

New Shepherd Care has a Review Score of 9.8 (9.813) out of 10, based on 16 reviews in the last 2 years.
Over all time New Shepherd Care has 43 reviews.

Overall Experience
  • 37
  • 4
  • 0
  • 0
  • 2
Date Published
  • 43
  • 2
  • 6
  • 16
  • 27
Reviewer Connection to New Shepherd Care
  • 16
  • 8
  • 5
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 43, showing 41-43
Review from Susan W (Wife of Client) published on 6 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very happy with the care received from New Shepherd Care. The young man caring for my husband has been a great help, not only in strengthening him through exercise but also mentally, by increasing his confidence in his ability to walk and get back some independence. The carer is extremely good
at his job, very easy to get on with and also very professional.
Reply from Seun Tejuoso at New Shepherd CareThank you very much for your great feedback.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jamie W (Son of Client) published on 3 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very pleased with the care received. The carer is professional, compassionate and friendly, and makes every effort to fit in with our sometimes erratic timetable. We are extremely happy with the service provided by New Shepherd Care.
Reply from Seun Tejuoso at New Shepherd CareGlad to hear this. Thank you for the feedback.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Chrissie K (Client) published on 27 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I've been with New Shepherd Care for nearly 6 months. I'm a wheelchair user with spine disease and live alone. I really appreciate having the same carer on almost every visit and just one back-up carer if the first is not available. New Shepherd Care are fully qualified, registered with CQC, with DBS
clearance certificates and always complete a visit log. My main carer is a man, the back-up is a woman: I like this. I don't yet need continence care, but she'll be with me if/when I get to that stage. Gender discrimination? I don't want a man doing that for me, but he is bigger/stronger to help me up when I fall, and she likes flowers, cooking. I'm relatively young for care needs, but can't praise New Shepherd Care enough. They've got me back to all my former hobbies. He drives me to my butcher and carries the meat (and eats it when I cook!) So I'm cooking again, arranging flowers again, getting to religious services again and great companionship and laughter.
Reply from Seun Tejuoso, Director at New Shepherd CareWe appreciate your kind words. Always happy to help.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.8 (9.813)

Overview of Review Score

The Review Score of 9.8 (9.813) out of 10 for New Shepherd Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.913 for New Shepherd Care is calculated as follows: ( (84 Excellents x 5) + (8 Goods x 4) ) ÷ 92 Ratings = 4.913
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for New Shepherd Care is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4.9
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Dec 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

Meet the Team (0)

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