Golden World Care Service

First Floor, 81-85 Station Road, Croydon CR0 2RD
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8.0 11 Reviews
  • Golden World Care Service, Croydon
Golden World Care Service is a provider of high-quality home care services in the Croydon area.

Person-centred care is delivered by a motivated staff team, who treat individuals with dignity, respect and share compassion and empathy at all times.

Staff are selected that are kind, compassionate and determined to deliver the best level of care who come from a strong background in care.

Good quality training is given to staff who are selected once they have gone through the vetting process. Full reference and CRB checks are carried out for applicants to ensure that they provide the best level of care.
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Care Provided by Golden World Care Service

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £19 – £23

These prices are only a guideline, please contact Golden World Care Service to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Golden World Care Service Ltd

Person in Charge

  • Priscilla Eytle (Registered Manager)

Golden World Care Service Reviews (11)

8.0

Golden World Care Service has a Review Score of 8.0 (8.000) out of 10, based on 3 reviews in the last 2 years.
Over all time Golden World Care Service has 11 reviews.

Overall Experience
  • 8
  • 3
  • 0
  • 0
  • 0
Date Published
  • 11
  • 3
  • 3
  • 3
  • 8
Reviewer Connection to Golden World Care Service
  • 4
  • 2
  • 2
  • 2
  • 1
Total of 11, showing 1-11
Review from Michael M (Husband of Client) published on 17 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers are good and caring.
They persevere with my wife and always do their best.
I have no complaints with your carers.
Your management are always helpful.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from R A (Client) published on 1 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Initially my experience with the care agency was very poor. Some days my carer would not turn up without any notice, sometimes they don't come at all for my 3 days visits. I can say I am satisfied with their services now because they would let me know if they can't get a carer for me and reasons behind
it. The carers are good and they treated me with dignity in all this company and their staff are doing well. I can recommend Golden World Care Service to people who need a care giver to register with them. There has been a very good improvement.
Reply from Naressa Ollivierre, Care Co Ordinator at Golden World Care Service
Thank you for taking the time to share your feedback about Golden World Care Service. We sincerely regret the difficulties you experienced at the beginning of your care journey with us, and we truly…read more
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Review from Stephen Q (Son of Client) published on 28 August 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The main carers provide excellent care towards my mum. Taking time to make sure her physical needs are met. There is a need to add to the core team but understand the pressures care agencies are under.
Reply from Naressa ollivierre, Care co ordinator at Golden World Care Service
Thank you, Stephen, for your kind feedback and for recognising the dedication of our carers in supporting your mum. We are delighted to hear that her needs are being met with dignity and care. We also…read more
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Review from F Z (Daughter of Client) published on 26 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service is excellent, I want to thank the company for the excellent service and for the caregivers. They treat my mom very well. They are all long
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  • Treated with Dignity
  • Value for Money
Review from M W (Son of Client) published on 27 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carer is very friendly and very patient with my mother, always smiling. Nothing is too much for her. Our carer is punctual; always on time. We are extremely pleased with our carer, and Mother looks forward to her arrival on each visit.
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Review from Varsha P (Client) published on 18 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a very caring agency which provides exceptional care. Staff are very passionate about the care they provide and build strong relationships with clients. The Croydon branch manager is fantastic at the care that is provided and very reliable. If I have any concerns, she is always there to help
solve them and I can always contact her over the phone. She is always willing to step in and provide care for me if needed. I have loved the relationship she has made with me. This is the best care agency I have used since having my stroke.
Reply from Priscilla Eytle, Director at Golden World Care Service
Thanks for the awesome review. We work hard to ensure the delivery of high-quality service to meet our clients' expectations and it is good to know that you are happy with our services.
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Review from P P (Husband of Client) published on 28 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
From initial assessment and starting with the agency, the staff are very caring, punctual and make a good bond with the person they are caring for. They make you feel comfortable and at ease with anything that is asked of them both for the person being cared for and the family. I would have no hesitation
in recommending them to anyone needing care. The keyword being Care.
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Review from Chitunda K (Client) published on 31 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been really impressed with the service since I started using Golden World Care Service and I would recommend it to friends and family.
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  • Treated with Dignity
  • Value for Money
Review from Mohamed (Next of Kin) published on 31 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since I started using the agents everything is good and I look forward to the future.
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  • Treated with Dignity
  • Value for Money
Review from Audrey R (Client) published on 25 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have used the carers form the agency for about two weeks, This carer knows their work and I have bee so happy, always looking forward to seeing them and I have become happier and my family are also happy.
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  • Care / Support
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  • Treated with Dignity
  • Value for Money
Review from Shiva N (Next of Kin) published on 25 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Golden care is a great agent. Extremely happy.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Golden World Care Service is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.0 out of 5 from 3 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.000 for Golden World Care Service is calculated as follows: ( (2 Excellents x 5) + (13 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 17 Ratings = 4
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Golden World Care Service is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Sep 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Priscilla

Priscilla Eytle

Job Title: Registered Manager Joined: 2019

Priscilla Eytle, the Director of Golden World Care Service Limited since 2018, has to be the guiding force of the Company and for the standards and ethos. Her focus has always been to provide quality care and support to all our customers’ comfort and assurance for the families, recognizing that the service must enable the customers to live a better lifestyle independently in their homes.


She has gained over 25 years of experience in the care services industry, with a diverse range of customers groups and has been instrumental in the growth and development of the company with her management skills and operational team in taking it from 1 to 2 branches through targeted acquisitions, successful tendering and organic growth in the past 15 years.

Frequently Asked Questions about Golden World Care Service

What Type of Services does Golden World Care Service offer?

Golden World Care Service offers Home Care.

How many Carers does Golden World Care Service employ?

Golden World Care Service employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Golden World Care Service to verify any information. View our terms and conditions. Golden World Care Service has an Enhanced Service - more info.