Helping Hands Home Care (Basildon)

Unit 11, The Willows Shopping Centre, Wickford SS12 0RA
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8.9 5 Reviews
  • Helping Hands Home Care (Basildon), Wickford
Helping Hands Home Care (Basildon) offers people support and personalised care to people who require it.

Providing individually tailored, high-quality home care in Basildon, Benfleet, Wickford and the surrounding areas, the local Helping Hands team are here to provide bespoke packages built by and around you.

Whether you need regular visits throughout the week to help you keep on top of your household chores, or more intensive live-in support for a complex condition, Helping Hands Home Care provide individually tailored support that is completely unique to you and your requirements.

It may be that you are returning home following a spell in hospital and would like a little support on your road to recovery, or perhaps your loved one is living with dementia and you’d like more regular support in place for them as their condition progresses.

Whatever it is you need, the team at Helping Hands have over 30 years’ experience providing dedicated home care to over 40,000 families across the UK.

Offering a fully managed service that is regulated by the Care Quality Commission (CQC), you can rest assured that your care is safe, efficient and reliable.

Experts in person-centred care, their team will work with you to find out your preferences so that they can provide the right support to fit into your existing routines.
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Care Provided by Helping Hands Home Care (Basildon)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £36.20
  • Weekly Live-in Care Fees: from £1825

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Basildon) to find out the exact price for your requirements.

Contact Helping Hands Home Care (Basildon) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Helping Hands Home Care (Basildon) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Jodie Williams (Branch Care Manager)

Helping Hands Home Care (Basildon) Reviews (5)

8.9

Helping Hands Home Care (Basildon) has a Review Score of 8.9 (8.889) out of 10, based on 3 reviews in the last 2 years.
Over all time Helping Hands Home Care (Basildon) has 5 reviews.

Overall Experience
  • 5
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Date Published
  • 5
  • 2
  • 3
  • 3
  • 2
Reviewer Connection to Helping Hands Home Care (Basildon)
  • 4
  • 1
Total of 5, showing 1-5
Review from Michelle E (Daughter of Client) published on 3 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has had care for 3 years now she looks forward to visit and enjoys the chats ,
All the staff are lovely. Would like to have them more but cannot afford it which is a real shame.,because she would benefit from maybe a little walk or day out
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Basildon)Good afternoon,
Thank you very much for taking the time to share your feedback with us.
We are so pleased to hear that your mum has been enjoying her visits over the past three years, and that she looks forward to the chats and the company our staff provide. It is lovely to know that you find all members of the team to be warm and supportive, as building positive and trusting relationships is such an important part of the care we deliver.

Your kind words mean a great deal to everyone involved in her care, and we are grateful for your ongoing trust in the service.
Kindest regards
Katie
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  • Value for Money
Review from Paul W (Father of Client) published on 3 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to say a big Thank You to all at Helping Hands for providing such essential care to my son. Their positive and caring approach has been so benificial to his everyday life, and given him added confidence.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Basildon)Good Afternoon Paul,

Thank you very much for taking the time to share your kind feedback with us.
We are so pleased to hear that the care provided has made such a positive difference to your son's everyday life. Knowing that the team's supportive and caring approach has helped to build his confidence is truly heart-warming, and your appreciation means a great deal to everyone involved in his care.
Your thoughtful message is greatly valued by the team, and we are grateful for your recognition of their dedication and hard work.

Kindest regards
Katie
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Review from Sue K (Daughter of Client) published on 5 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum looks forward to the visits from the Helping Hands staff. They are flexible with what they do which suits mum at the moment. The staff flag when there is a problem & celebrate special moments with a photo or comment. There is good communication with the supervisor so it is easy to review & adapt
care.
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Review from Tracy J (Daughter of Client) published on 22 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a very tricky time with my mum of 91 returning home from hospital, I met with a staff member from Helping Hands who helped us assess what my mum needed and what they could help her with in order for her to stay at home. My mum now has three visits a day and the carers provide all the support she
needs, cooking nourishing meals, helping with household chores and just as importantly spending a bit of time with her for a chat.
We had previously not had a great experience with a care company but Helping Hands have exceeded everything we had wanted. I would definitely recommend them for care at home.
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Review from Susan A (Daughter of Client) published on 22 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is currently a client of Helping Hands and is receiving a continuous morning care service and recently a lunch time service too. As she is now managing to do more for herself, we have suspended the lunch time service. However, I know that if we find my mother declining or unwell, that we can
reinstate further services.


All the carers have been respectful and extremely helpful. They include my mother in all aspects of the care they are giving. If there are any problems, they alert both the office and subsequently me or my sister. Being able to view my mother's service, on the portal, gives us peace of mind and is extremely helpful when speaking to my mother as we sometimes need clarity.


I can contact the Branch Care Manager and all the staff, at the local office and know that I will receive a sympathetic ear and happy to discuss any adjustments with my mother's care.


I can highly recommend them.

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  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.9 (8.889)

Overview of Review Score

The Review Score of 8.9 (8.889) out of 10 for Helping Hands Home Care (Basildon) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 3 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.889 for Helping Hands Home Care (Basildon) is calculated as follows: ( (17 Excellents x 5) + (1 Satisfactorys x 3) ) ÷ 18 Ratings = 4.889
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Basildon) is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Mar 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Jodie

Jodie Williams

Job Title: Branch Care Manager

I joined Helping Hands in 2014 and have loved every moment. I engage with our customers
and community, ensuring excellent service with our dedicated team. We constantly seek
ways to improve and create fun, engaging experiences for both customers and carers.
Personally, I enjoy reading, learning, and embracing life with a positive outlook.

Frequently Asked Questions about Helping Hands Home Care (Basildon)

What Type of Services does Helping Hands Home Care (Basildon) offer?

Helping Hands Home Care (Basildon) offers Home Care.

How many Carers does Helping Hands Home Care (Basildon) employ?

Helping Hands Home Care (Basildon) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Basildon) to verify any information. View our terms and conditions. Helping Hands Home Care (Basildon) has an Enhanced Service - more info.