Helping Hands Home Care (Basildon)

I've been with Helping Hands for a few months now and I can honestly say I couldn't be happier! They have welcomed me in under quite difficult circumstances and made me feel completely at home. Their staff are always highly professional whilst also creating a friendly and caring environment. I've come too see my carers and the others at Helping Hands as an important part of my life and I'm so happy to be with them. Thank you to everyone at Helping Hands and here's to many happy years together!

All the staff are lovely. Would like to have them more but cannot afford it which is a real shame.,because she would benefit from maybe a little walk or day out

I would like to say a big Thank You to all at Helping Hands for providing such essential care to my son. Their positive and caring approach has been so benificial to his everyday life, and given him added confidence.

Mum looks forward to the visits from the Helping Hands staff. They are flexible with what they do which suits mum at the moment. The staff flag when there is a problem & celebrate special moments with a photo or comment. There is good communication with the supervisor so it is easy to review & adapt care.

We had previously not had a great experience with a care company but Helping Hands have exceeded everything we had wanted. I would definitely recommend them for care at home.

My mother is currently a client of Helping Hands and is receiving a continuous morning care service and recently a lunch time service too. As she is now managing to do more for herself, we have suspended the lunch time service. However, I know that if we find my mother declining or unwell, that we can reinstate further services.

All the carers have been respectful and extremely helpful. They include my mother in all aspects of the care they are giving. If there are any problems, they alert both the office and subsequently me or my sister. Being able to view my mother's service, on the portal, gives us peace of mind and is extremely helpful when speaking to my mother as we sometimes need clarity.

I can contact the Branch Care Manager and all the staff, at the local office and know that I will receive a sympathetic ear and happy to discuss any adjustments with my mother's care.

I can highly recommend them.