Gracious Care

Willow Walk Business Centre, 8-10 Willow Walk, Orpington BR6 7AA
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18 Reviews
  • Gracious Care, Orpington
Gracious Care provides services which allow individuals to remain independent in their own home but need some level of assistance. The company is led by an experienced team, ensuring the highest standards of care.

They provide home care visits from as little as 30 minutes a day, fully personalised according to individual needs. Perhaps several visits a day or multiple hours of care are needed.

The wide range of services include prescription collection, shopping, sitting service, dementia support, companionship, personal care, live-in care and more.

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £27.95 – £46.50
  • Weekly Live-in Care Fees: £1500 – £3000

Fees vary depending on type of care, times and day of care.

These prices are only a guideline, please contact Gracious Care to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Gracious Care (Holdings) Ltd

Person in charge

  • Christine McNamara (Owner/Director)

Gracious Care Reviews (18)

Over all time Gracious Care has 18 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Gracious Care
  • 9
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Total of 18, showing 1-18
Review from Sue T (Daughter of Client) published on 30 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother's desire to stay in her own home led us to find a care company who would look after her. Gracious Care have been amazing. They have looked after my mother for over a year with kindness, patience and care. Her dementia has not made this an easy journey, but all efforts are made to ensure she
is cared for in somewhat difficult circumstances. I can't praise the staff highly enough for all their care and dedication to Mum's care.
Reply from Christine McNamara, Owner at Gracious Care

Thank you so much for your review. I will pass on your comments to the care team.

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Review from Julie C (Daughter of Client) published on 28 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very happy with the care that was provided to my father over the last year. My father was well looked after for all his needs mentally and physically. The carers were a vital link between my father and myself. Good communication made me feel that my dad was getting the best care possible
and provided him with virtual care at home. He loved seeing them and would chat away with his carers. The home was always spotless thanks to a good team that was put in place to care for my father. I never had any worries.
Reply from Christine McNamara, Owner at Gracious Care

Thank you, our staff always try to do the best for our customers.

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Review from H B (Husband of Client) published on 28 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care company that looks after my wife. Their personnel are all well-trained and nothing is too much trouble for them. We regard them as friends.
Reply from Christine McNamara, Owner at Gracious Care

Thank you very much for your very kind words. Staff really love caring for your wife. One very special lady.

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Review from J O (Daughter of Client) published on 25 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I could not wish for a better care company. The management are efficient and professional. The care staff are so caring, polite, friendly and professional - you can see how much they love their role as they treat my parents as if they are their family, with dignity, love and care. So pleased I found
your company. You all live up to your company's name!
Reply from Christine McNamara, Owner at Gracious Care

Thank you for your time to send in this wonderful review.
We enjoy working with such a lovely family.

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Review from P R (Husband of Client) published on 22 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers we have are excellent, arrive on time and stay for the specified time and don't rush.
Reply from Christine McNamara, Owner at Gracious Care

The care staff enjoy looking after your wife with the great smiles they get each day.

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Review from V P (Client) published on 22 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care is generally good, except that provided by one member of staff who we understand is no longer employed by the care company. The cost of care is not cheap and following their latest increase in price we are considering cutting the number of hours arranged.
Reply from Christine McNamara, Owner at Gracious Care

We are sorry that one of your carers no longer works for the company as she moved on but I believe that you have had the same carer for over 6 months unless she is off sick. In regards to the increase in charges this was so we were able to give our care staff a significant pay rise to help them with the cost of living. The company have passed on the full increase to our staff.

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Review from David T (Son of Client) published on 20 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would highly recommend Gracious Care. The carers are excellent, taking great care of my mum and working closely with the family in order to provide the best possible care plan. The management team are friendly, professional and very supportive.
Reply from Christine McNamara, Owner at Gracious Care

Thank you for your very kind comments. The whole staff team loved caring for your Mum and miss her greatly. It was a pleasure working with you and your wife.

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Review from Claire C (Daughter of Client) published on 4 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my mother receives from Gracious Care is really good and the advice they give is useful. My mother knows all her carers by name and we always have the same group for a period of time, which I think gives my mother some stability.
Reply from Christine McNamara, Owner at Gracious Care

Thank you for your kind words. I will pass on your comments to the staff. We love caring for your mother

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Review from MICHAEL P (Son of Client) published on 17 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I contacted Gracious Care after my mum broke her hip and needed help recovering at home. The owner and the team have been terrific - professional and kind. Night care was arranged within hours and they continue to provide excellent daily care for both my parents. I recommend them highly.
Reply from Christine McNamara, Owner at Gracious Care

Thank you so much for your review. You and your family are a pleasure to work with.

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Review from Patrick D (Husband of Client) published on 12 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brilliant team.
First-class care for my wife.
Cannot recommend more highly.
Reply from Christine McNamara, Owner at Gracious Care

It is an absolute pleasure to support you in the care of your wife.

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Review from E W (Daughter of Client) published on 1 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Postoperative care for two weeks following spinal surgery for my 85-year-old mother. The staff assessed care needs and gave invaluable information that helped me have other services put in place as well as care the company could provide. The carers were fantastic and not only helped mum, but they also
gave me breathing space. They are professional and kind, and have helped speed mums recovery. I would recommend Gracious Care without hesitation - a caring company with a fantastic leadership.
Reply from Christine McNamara, Owner at Gracious Care

It was an absolute delight to provide care to such a lovely lady. We hope that she continues to recover.

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Review from Sarah C (Daughter of Client) published on 13 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Congratulations! A friendly, responsive and extremely flexible team who have always gone above and beyond.
My elderly father really enjoys his regular visits, and they provide him with stimulation, company and humour. The care teams ensure he receives his important medication on time, as well as overseeing
his ever-changing needs!
It's such a comfort to have a local company who are so attentive and so reliable too. We can only compliment you on your excellent staff, work ethic and performance.
Thank you so much; you have made a huge difference in both our lives.
Reply from Christine McNamara, Owner at Gracious Care

Thank you, Sarah. Your Dad is a pleasure to care for, and you are so supportive.

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Review from Barbara S (Daughter of Client) published on 7 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Gracious Care provide an absolutely wonderful service. From the minute I contacted them, they lightened the load of care. Gracious Care helped with bringing my mum home from hospital, liaising with the nursing staff, organising the equipment she needed, form filling etc. Nothing was too much trouble.
The carers were professional, genuinely kind, respectful and helpful. They frequently stayed longer than the time allotted and went above and beyond the call of duty. My only regret is that I didn't find them sooner and sadly, it was end-of-life care. In this respect, they couldn't have been kinder to my mum and the rest of the family. I thoroughly recommend this company.
Reply from Christine McNamara, Owner at Gracious Care

Thank you. It was a pleasure to care for your Mum and to be able to support you and your family.

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Review from J H (Daughter of Client) published on 22 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was delighted with the quality of care my mother received from Gracious Care. Their service provided was professional, efficient and most importantly kind. My mum was treated with care and compassion and her wishes were respected. She looked forward to seeing her friendly, smiling carers. I would
have no hesitation in recommending this service provider.
Reply from Christine McNamara, Owner at Gracious Care

Your mum was an absolute delight. A pleasure to care for. We wish her well in her new home.

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Review from Liza E (Wife of Client) published on 13 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Gracious Care have and are providing wonderful Care for my 92-year-old disabled husband at home. They are very thorough with their care and very mindful of his daily needs. They are very patient with him. They are very punctual too.
Reply from Christine McNamara, Owner at Gracious Care

We love caring for you both. Thank you for choosing us to care for your husband.

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Review from Michael B (Son of Client) published on 11 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
For the past 18 months, Gracious Care has been supporting my 91-year-old mother (who has dementia and other health issues) so that she can stay in her own home, which is her fervent wish. They now visit my mother three times a day. Their excellent Carers assist with medication, preparing meals, showering,
housework and laundry. Gracious Care has dealt with several emergencies, including a fall and her admission to hospital while I was out of the country. They are caring, responsive and professional. My mother loves having the carers visit her. They are flexible and adaptive, treating my mother with dignity and friendliness; they provide genuine caring support. I would have no hesitation in recommending Gracious Care to others.
Reply from Christine McNamara, Owner at Gracious Care

Thank you, its a pleasure looking after your mum, the care staff really love her.

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Review from Linda B (Wife of Client) published on 4 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everything you need from a care agency. Good leadership - good ethics - always approachable and understanding. Caring staff who always arrive on time and go the extra mile. So glad I found the company, as they make a difference!
Reply from Christine McNamara, Owner at Gracious Care

Thank you so much for such a nice review. We all loved looking after your dear husband, he was entertaining and could always put a smile on. Your husband was a pleasure to care for.

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Review from Tanya M (Daughter of Client) published on 4 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and her team at Gracious Care have been amazing ever since we signed with them. Their care for Dad has evolved as his and our needs. They have adapted the schedule with ease. Communication and care are excellent. I spoke to a few companies before I finally found Gracious Care. Just that
initial call surpassed all the others on attention to detail and care. Dad has Parkinson's, so his health will only ever deteriorate. I'm so grateful we have Gracious Care to help, now on a daily basis. Dad loves his carers and their visits. We couldn't cope without them!
Reply from Christine McNamara, Director at Gracious Care

Thank you for the fabulous review, your dad is a really lovely man, we are honoured to care for him.

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Overview of Review Score

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 May 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (5)

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Meet the Team (7)

Christine

Christine McNamara

Job Title: Director/Owner Joined: 2019

Christine has over 32 years of experience in the Health and Social Care Sector. As a result of these experiences I decided to set up Gracious Care.
We aspire to be the best in the field, offering you or your spouse, your mum, your dad, your brother or sister, care with respect, compassion and a level of service ‘custom built’ to keep them at home amongst familiar surroundings and memories.

Mikilia

Mikilia Harris

Job Title: Operations Manager Joined: 2019

Mikilia is so much more than a manager. Gracious Care is so pleased to have her with us as she brings wide-ranging business experience, which she is able to apply with great effect. This, in turn, helps everything run smoothly.

Aimee

Aimee Chapman

Job Title: Care Manager Joined: 2020

Aimee brings to the company enthusiasm, an empathy for our customers and a commitment to high-quality care. Drawing on her effervescent personality, you can imagine, Induction training, Medication Training & Competency, and Living Well with Dementia (to name but a few of the courses Aimee delivers) are interesting and engaging.

Tanika

Tanika Monfries

Job Title: Care Supervisor Joined: 2025

Working in care is so inspirational as it brings out some of the most meaningful aspects of life.


Care work is rooted in empathy, trust, and compassion. Care is more than a profession—it's a commitment to upholding dignity, fostering trust, and making meaningful, lasting contributions to the lives of others. Through every challenge, we create opportunities to inspire confidence and deliver impactful, compassionate support.


Care work is purpose-driven driven which is deeply rewarding. It challenges you to be patient, adaptable and emotionally intelligent. The resilience you witness from those you care for can be so inspiring. It offers perspective and motivation to face your own challenges with greater strength. I am honoured to be a part of the journey Gracious Care brings to the lives of those we support, and look forward to leaving a lasting effect to those we may provide care for in the future.

Candy

Candy Smith

Job Title: Field Care Supervisor Joined: 2019

Being a great carer involves a unique blend of empathy, patience, and skill.


I have worked in end-of-life care and enjoy passing my knowledge on to new staff. I dedicate myself to improving the quality of life for those I look after, giving them a sense of comfort, security and trust.


I am proud to be a member of such a fantastic group of carers and take pride in representing Gracious Care to its highest standards.

Claire

Claire Thomsett

Job Title: Senior Care Supervisor Joined: 2024

I was born in Hertfordshire but spent much of my formative years on the south coast. After finishing school, I followed my passion for horse riding and soon became involved in teaching riding for the disabled, a role that gave me immense pleasure, being able to bring so much joy and stimulation to young children and adults whose lives were often plagued with pain. The look of wonder and delight on their faces when they found they were able to achieve something that they had only ever dreamed of still brings a lump to my throat and a tear to my eyes.


I've also been a one-to-one support assistant for a young boy with Asperger's. This was a very rewarding but challenging role, and I supported the individual until he moved to his next school.


I feel that these experiences give me a unique insight, and so I was ready for another change. I decided that I would like to return to caring for and supporting others.


After my first week, I knew this was something I was going to really enjoy and wanted to progress with my training. I felt very privileged to be able to care for many customers, and this was quickly recognised by the management team as an area in which I was strong.


I'm excited by the prospect of expanding Gracious Care in the Rye and Robertsbridge area.


I particularly enjoy going out to meet new customers and their families, and explaining to them about the services we can offer to support them. The gratitude we receive and the messages of thanks leave you feeling that you really are able to make a difference, and although some days can be tough, it’s heartwarming to know how much better off these customers are now that they have the wonderful care and support of our incredible Gracious Care team.


What more can I say other than I consider myself to be incredibly lucky to be given this opportunity

Katie

Katie Upton

Job Title: Trainee Care Supervisor Joined: 2025

I started a career as a baker, but after a while, I felt ready for something completely different. I wanted a job that would let me connect with people in a meaningful way. That's what led me to care work.


What I love most about this role is the time I get to spend with the people I support. Hearing their stories and learning from their experiences. It's a privilege to help others live independently in their own homes, where they feel most comfortable and in control. I believe in encouraging independence and making sure the people I care for feel supported, comfortable and respected


Another thing I love about this job is working as part of a supportive care team. We all share the same goal - helping people stay safe in their own homes for as long as possible. Knowing I'm part of a team that genuinely cares makes such a difference. I'm really proud of the work I get to do now. I still do baking now, but it's much more enjoyable doing it in my own time

Frequently Asked Questions about Gracious Care

What Type of Services does Gracious Care offer?

Gracious Care offers Home Care.

How many Carers does Gracious Care employ?

Gracious Care employs 52 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Gracious Care to verify any information. View our terms and conditions. Gracious Care has an Enhanced Service - more info.