Gracious Care

Willow Walk Business Centre, 8-10 Willow Walk, Orpington BR6 7AA
Review Us
8.9 21 Reviews
  • Gracious Care, Orpington
Gracious Care provides services which allow individuals to remain independent in their own home but need some level of assistance. The company is led by an experienced team, ensuring the highest standards of care.

They provide home care visits from as little as 30 minutes a day, fully personalised according to individual needs. Perhaps several visits a day or multiple hours of care are needed.

The wide range of services include prescription collection, shopping, sitting service, dementia support, companionship, personal care, live-in care and more.

Care Provided by Gracious Care

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £27.95 – £46.50
  • Weekly Live-in Care Fees: £1500 – £3000

Fees vary depending on type of care, times and day of care.

These prices are only a guideline, please contact Gracious Care to find out the exact price for your requirements.

Contact Gracious Care to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Gracious Care to get a personalised quote.

Good to Know

Owner

  • Gracious Care (Holdings) Ltd
  • Privately Owned

Person in Charge

  • Christine McNamara (Owner/Director)
8.9

Gracious Care has a Review Score of 8.9 (8.941) out of 10, based on 3 reviews in the last 2 years.
Over all time Gracious Care has 21 reviews.

Overall Experience
  • 20
  • 1
  • 0
  • 0
  • 0
Date Published
  • 21
  • 3
  • 3
  • 3
  • 18
Reviewer Connection to Gracious Care
  • 12
  • 3
  • 3
  • 2
  • 1
Total of 21, showing 21-21
Review from Tanya M (Daughter of Client) published on 4 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and her team at Gracious Care have been amazing ever since we signed with them. Their care for Dad has evolved as his and our needs. They have adapted the schedule with ease. Communication and care are excellent. I spoke to a few companies before I finally found Gracious Care. Just that
initial call surpassed all the others on attention to detail and care. Dad has Parkinson's, so his health will only ever deteriorate. I'm so grateful we have Gracious Care to help, now on a daily basis. Dad loves his carers and their visits. We couldn't cope without them!
Reply from Christine McNamara, Director at Gracious CareThank you for the fabulous review, your dad is a really lovely man, we are honoured to care for him.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.9 (8.941)

Overview of Review Score

The Review Score of 8.9 (8.941) out of 10 for Gracious Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 3 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.941 for Gracious Care is calculated as follows: ( (16 Excellents x 5) + (1 Goods x 4) ) ÷ 17 Ratings = 4.941
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Gracious Care is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 May 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading

Awards / Recognitions (5)

Loading...

Meet the Team (7)

Christine

Christine McNamara

Job Title: Director/Owner Joined: 2019

Christine has over 32 years of experience in the Health and Social Care Sector. As a result of these experiences I decided to set up Gracious Care.
We aspire to be the best in the field, offering you or your spouse, your mum, your dad, your brother or sister, care with respect, compassion and a level of service ‘custom built’ to keep them at home amongst familiar surroundings and memories.

Mikilia

Mikilia Harris

Job Title: Operations Manager Joined: 2019

Mikilia is so much more than a manager. Gracious Care is so pleased to have her with us as she brings wide-ranging business experience, which she is able to apply with great effect. This, in turn, helps everything run smoothly.

Aimee

Aimee Chapman

Job Title: Care Manager Joined: 2020

Aimee brings to the company enthusiasm, an empathy for our customers and a commitment to high-quality care. Drawing on her effervescent personality, you can imagine, Induction training, Medication Training & Competency, and Living Well with Dementia (to name but a few of the courses Aimee delivers) are interesting and engaging.

Tanika

Tanika Monfries

Job Title: Care Supervisor Joined: 2025

Working in care is so inspirational as it brings out some of the most meaningful aspects of life.


Care work is rooted in empathy, trust, and compassion. Care is more than a profession—it's a commitment to upholding dignity, fostering trust, and making meaningful, lasting contributions to the lives of others. Through every challenge, we create opportunities to inspire confidence and deliver impactful, compassionate support.


Care work is purpose-driven driven which is deeply rewarding. It challenges you to be patient, adaptable and emotionally intelligent. The resilience you witness from those you care for can be so inspiring. It offers perspective and motivation to face your own challenges with greater strength. I am honoured to be a part of the journey Gracious Care brings to the lives of those we support, and look forward to leaving a lasting effect to those we may provide care for in the future.

Candy

Candy Smith

Job Title: Field Care Supervisor Joined: 2019

Being a great carer involves a unique blend of empathy, patience, and skill.


I have worked in end-of-life care and enjoy passing my knowledge on to new staff. I dedicate myself to improving the quality of life for those I look after, giving them a sense of comfort, security and trust.


I am proud to be a member of such a fantastic group of carers and take pride in representing Gracious Care to its highest standards.

Claire

Claire Thomsett

Job Title: Senior Care Supervisor Joined: 2024

I was born in Hertfordshire but spent much of my formative years on the south coast. After finishing school, I followed my passion for horse riding and soon became involved in teaching riding for the disabled, a role that gave me immense pleasure, being able to bring so much joy and stimulation to young children and adults whose lives were often plagued with pain. The look of wonder and delight on their faces when they found they were able to achieve something that they had only ever dreamed of still brings a lump to my throat and a tear to my eyes.


I've also been a one-to-one support assistant for a young boy with Asperger's. This was a very rewarding but challenging role, and I supported the individual until he moved to his next school.


I feel that these experiences give me a unique insight, and so I was ready for another change. I decided that I would like to return to caring for and supporting others.


After my first week, I knew this was something I was going to really enjoy and wanted to progress with my training. I felt very privileged to be able to care for many customers, and this was quickly recognised by the management team as an area in which I was strong.


I'm excited by the prospect of expanding Gracious Care in the Rye and Robertsbridge area.


I particularly enjoy going out to meet new customers and their families, and explaining to them about the services we can offer to support them. The gratitude we receive and the messages of thanks leave you feeling that you really are able to make a difference, and although some days can be tough, it’s heartwarming to know how much better off these customers are now that they have the wonderful care and support of our incredible Gracious Care team.


What more can I say other than I consider myself to be incredibly lucky to be given this opportunity

Katie

Katie Upton

Job Title: Trainee Care Supervisor Joined: 2025

I started a career as a baker, but after a while, I felt ready for something completely different. I wanted a job that would let me connect with people in a meaningful way. That's what led me to care work.


What I love most about this role is the time I get to spend with the people I support. Hearing their stories and learning from their experiences. It's a privilege to help others live independently in their own homes, where they feel most comfortable and in control. I believe in encouraging independence and making sure the people I care for feel supported, comfortable and respected


Another thing I love about this job is working as part of a supportive care team. We all share the same goal - helping people stay safe in their own homes for as long as possible. Knowing I'm part of a team that genuinely cares makes such a difference. I'm really proud of the work I get to do now. I still do baking now, but it's much more enjoyable doing it in my own time

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Gracious Care to verify any information. View our terms and conditions. Gracious Care has an Enhanced Service - more info.