Super Healthcare

201 Hamlet Court Road, Westcliff-on-Sea SS0 7EL
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9.8 30 Reviews
  • Super Healthcare, Westcliff-on-Sea
Super Healthcare understands that care is never a one-size-fits-all solution. The organisation’s approach is deeply personal, tailored to each individual’s unique needs, choices, and lifestyle. Clients are empowered to remain in control of their lives, supported to live as fully and independently as possible, whether in their own homes or within a supported living setting.

In addition to home care, Super Healthcare provides Supported Living services for those who require ongoing assistance but also value the freedom of their own home. Supported living enables individuals to maintain independence while receiving personalised support when needed. The service creates safe and inclusive environments where people can develop life skills, foster social connections, and grow in confidence, with the reassurance that professional help is always nearby.

Super Healthcare’s highly trained and compassionate staff work in partnership with clients and their families, building trust through consistent, respectful, and empathetic care. People are encouraged to stay active, engaged, and confident in pursuing what matters most to them.

The organisation is committed to enhancing independence and improving the quality of life. Whether through home care or supported living, Super Healthcare delivers reliable, professional, and compassionate support that helps people get the very best out of life.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £24 – £28
  • Weekly Live-in Care Fees: £1250 – £2000

These prices are only a guideline, please contact Super Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Super Healthcare Ltd

Person in charge

  • Kadija Ndlovu (Registered Manager)

Super Healthcare Reviews (30)

9.8

Super Healthcare has a Review Score of 9.8 (9.815) out of 10, based on 11 reviews in the last 2 years.
Over all time Super Healthcare has 30 reviews.

Overall Experience
  • 22
  • 7
  • 1
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Date Published
  • 30
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  • 5
  • 11
  • 19
Reviewer Connection to Super Healthcare
  • 12
  • 7
  • 3
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  • 1
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Total of 30, showing 1-20
Review from E B (Client) published on 11 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with what my carers are doing. It's very helpful and I like the fact that they help me with cleaning my room and washing up, going shopping and having coffee out and nice chat I'm really happy with the care I get.
Reply from KADIJA NDLOVU, Registered Manager at Super Healthcare

I am very proud that you feel supported by the staff, our aim is to ensure you are involved in the way your care is delivered.Thank you for continuing to use our service.

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Review from Peter L (Nephew of Client) published on 19 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Super care is the name and that is what you get. First class all round.
Reply from Kadija Ndlovu, Registered Manager at Super Healthcare

Thank you for such a great review. As always, our aim is to provide the best.Our clients including their families and friends are included in the journey of the support we give.

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Review from L W (Client) published on 7 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I've been having careers and they are just wonderful.always make me feel better..on time nothing to much for them.. thanks you for all your help and support with your team.. amazing and happy carers always with a smile x
Reply from KADIJA NDLOVU, Registered Manager at Super Healthcare

Thank you for your feedback, it's vital when carers come to see you a big smile should be the first thing you see.We hope to continue providing a good service to you.

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Review from Shaun B (Son of Client) published on 13 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team has been amazing with my dad, taking care of him and helping him as he isn't very mobile, but they still take him outside to the park and usually a visit to the chip shop for some fish and chips which he loves, they really do go the extra mile with him and I am very grateful to all the staff
there.
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Review from Philip S (Client) published on 7 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am unable to walk and spend my days sitting in my chair. The carers help to break the day up and are greatly appreciated. They are polite and helpful, they never rush the work and all stay until the job is done. They have a heavy workload but stick to tasks and never complain. I have received visits
from carers when they are off duty only to wish me well in my recovery.
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Review from Gillian H (Client) published on 9 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found my helper absolutely brilliant! She is super efficient and is able to help me with tasks I can't do, like ironing. her cleaning leaves the house immaculate. She is cheerful and absolutely reliable and arrives on time. I don't think I could have managed to get better after a fracture as
well as I have without her. I would thoroughly recommend Super Healthcare.
Reply from KADIJA NDLOVU, Registered Manager at Super Healthcare

Thank you for your kind words, I am pleased you got the help you needed while recovering. Our aim is to provide support when needed, ensuring we pair you with someone who will meet your needs. Superhealthcare is committed to serving the community.

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Review from D L (Daughter-in-law of Client) published on 27 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot fault the care provided to Mum. All initial minor teething issues were very quickly sorted as the team got to know her and her ways, Super Healthcare were happy to adjust visiting times to suit her and were available at short notice when we had problems and needed additional support.
The team
were kind, friendly and supportive, they took time to get to know Mum and always had her best interests at heart. In particular, we had one carer who went over and above to make sure Mum was happy and comfortable and we can't thank her enough. The manager runs a great service, she is approachable and totally committed to her vocation, going out of her way to ensure everything was just right.
If you are looking for a family-friendly care package then this company will meet your needs I'm sure. Mum sadly passed away in April, I thank the team for attending her funeral, it meant the world to us.
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Review from Steven B (Father of Client) published on 15 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy to have carers for my daughter who actually care and have a great relationship with her.
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Review from Mark G (Husband of Client) published on 17 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Been with Superhealthcare for nearly 3 years. Care provided for my wife who was diagnosed with Alzheimer's for 10 years is exceptional. This month was particularly difficult due to the death of my mother. The support given meant I could attend the funeral. Carers always put my wife first and definitely
make the situation of caring for a loved one as best as it possibly could be.
Reply from Kadija Ndlovu, Registered Manager at Super Healthcare

Thank you for your feedback, It means a lot to us that you put your trust in us for the past three years in supporting your wife. The whole team appreciate your views and the fact that you work hand in hand with all the staff.

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Review from N H (Daughter of Client) published on 17 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is very happy with the care that she receives. My only complaint is that I have to choose to get invoices sent, I would prefer if these were sent to me every four weeks to keep on top of the finances.
Reply from KADIJA NDLOVU, Registered Manager at Super Healthcare

Thank you for your review. I will make it a priority for you to have the choice of Monthly invoices. I am glad your mother is happy with the services we are providing for her.

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Review from Jeanette S (Wife of Client) published on 8 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The lads are very good and friendly and chatty.
Reply from Kadija Ndlovu, Registered Manager at Super Healthcare

Thank you for letting us know the boys are good at their job, our aim is to provide care with a smile.

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Review from P C (Friend of Client) published on 30 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care provider came to this client when all others refused. The client is physically, emotionally and medically challenging. The client also lives in a remote area. The care provider has given this client great support and frequently goes the extra mile.
Reply from Kadija Ndlovu, Registered Manager at Super Healthcare

Our aim is to bring comfort to those in need. I appreciate your acknowledgment of Super Healthcare going the extra mile. We will continue to provide exceptional care to all our clients. Thank you for taking the time to give your feedback.

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Review from John D (Husband of Client) published on 11 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care team that looked after my wife was the same throughout and became almost like family, at the same time being totally professional. They acted sympathetically and efficiently at all times. Nothing was too much trouble, even responding to my calls for help when outside contractual obligation.
I recommend their company to the highest degree.
Reply from KADIJA NDLOVU, Registered Manager at Super Healthcare

A big thank you for your warm words concerning the care your family received from our company. Our aim is to provide the best care in a timely and dignified manner.

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Review from C W (Client) published on 23 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
These people are diamonds; I trust them.
Super Healthcare has the best carers I have ever had.
The stress the authorities are putting on me is really taking its toll on me; it's like tearing me into pieces.
I feel sorry for those responsible; they must sleep well at night - I can't!
These people
live up to their name, unlike other care companies I have had.
I don't trust strangers anymore, disappointed by the way I am being treated - a number, not a person.
Wonderful people; I don't want to go anywhere else -I want to stay with them.
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Review from Greg D (Client) assisted by family/friend published on 24 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My carers are always understanding, pleasant and efficient. When they are going to be late, they always let me know.
Reply from KADIJA NDLOVU, Registered Manager at Super Healthcare

Thank you for taking the time to review us; this keeps the staff morale on high, knowing they are appreciated.
We, as a company, strive to give the best support possible to all our clients.

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Review from J R (Daughter of Client) published on 6 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad is always [leassed to see his carers - especially his favourites who interact and speaks to him clearly. He has no complaints and says, "do a great job".
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Review from Joyce D (Client) assisted by family/friend published on 30 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This company is excellent in that the staff are well able to respond to our needs with care, smiles, and at all times, professional. I enjoy their visits.
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Review from C R (Daughter of Client) published on 19 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Super Healthcare stepped in to help us at very short notice and we really appreciated the can-do attitude. The carers have all been pleasant, positive and kind to Dad. They take the time to ensure that all personal care is given (with patience and humour) to a high standard. We have double calls so
there are occasions where one of the pair might be delayed which impacts on timing but overall visits are punctual. The manager is open to feedback and is rightly proud of her team. She seems keen to improve the support structure around the service.
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Review from Kate B (Client) assisted by family/friend published on 23 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very upset that I am no longer under their care.
They reached all my needs, and was generally very happy with them.
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Review from P W (Client) published on 4 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
With regards to the care I am receiving, I am receiving excellent care. The people are very hardworking and kind.
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Current Review Score: 9.8 (9.815)

Overview of Review Score

The Review Score of 9.8 (9.815) out of 10 for Super Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.815 for Super Healthcare is calculated as follows: ( (54 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 65 Ratings = 4.815
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Super Healthcare is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Sep 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (2)

Kadija

Kadija Ndlovu

Job Title: Registered Manager Joined: 2019

As the Registered Manager of Super health care, my primary objective is to ensure the provision of exceptional care services that prioritize the well-being and dignity of all individuals under our care. With a steadfast commitment to excellence and compassion, I strive to create an environment where clients feel safe, respected, and empowered to live fulfilling lives.


I possess strong leadership abilities, guiding and inspiring my team to deliver high-quality care in accordance with regulatory standards and best practices. Through effective communication and mentorship, I foster a culture of teamwork and professional development.


Overall, I am deeply passionate about making a positive difference in the lives of those we serve, and I am committed to upholding the highest standards of care, professionalism, and integrity as the Registered Manager of Super Health Care.

Heather

Heather Brooks

Job Title: Administrator/reception Joined: 2019

I first started working at Super Healthcare as a carer working out in the field, then I then applied and got the job as Administrator working in the office. I possess strong communication skills, excellent customer service abilities, the ability to multitask and prioritise tasks, I have a professional attitude, and enjoy working within an amazing team of people.

Frequently Asked Questions about Super Healthcare

What Type of Services does Super Healthcare offer?

Super Healthcare offers Home Care.

How many Carers does Super Healthcare employ?

Super Healthcare employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Super Healthcare to verify any information. View our terms and conditions. Super Healthcare has an Enhanced Service - more info.