Super Healthcare

201 Hamlet Court Road, Westcliff-on-Sea SS0 7EL
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9.8 30 Reviews
  • Super Healthcare, Westcliff-on-Sea
Super Healthcare understands that care is never a one-size-fits-all solution. The organisation’s approach is deeply personal, tailored to each individual’s unique needs, choices, and lifestyle. Clients are empowered to remain in control of their lives, supported to live as fully and independently as possible, whether in their own homes or within a supported living setting.

In addition to home care, Super Healthcare provides Supported Living services for those who require ongoing assistance but also value the freedom of their own home. Supported living enables individuals to maintain independence while receiving personalised support when needed. The service creates safe and inclusive environments where people can develop life skills, foster social connections, and grow in confidence, with the reassurance that professional help is always nearby.

Super Healthcare’s highly trained and compassionate staff work in partnership with clients and their families, building trust through consistent, respectful, and empathetic care. People are encouraged to stay active, engaged, and confident in pursuing what matters most to them.

The organisation is committed to enhancing independence and improving the quality of life. Whether through home care or supported living, Super Healthcare delivers reliable, professional, and compassionate support that helps people get the very best out of life.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £24 – £28
  • Weekly Live-in Care Fees: £1250 – £2000

These prices are only a guideline, please contact Super Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Super Healthcare Ltd

Person in charge

  • Kadija Ndlovu (Registered Manager)

Super Healthcare Reviews (30)

9.8

Super Healthcare has a Review Score of 9.8 (9.815) out of 10, based on 11 reviews in the last 2 years.
Over all time Super Healthcare has 30 reviews.

Overall Experience
  • 22
  • 7
  • 1
  • 0
  • 0
Date Published
  • 30
  • 3
  • 5
  • 11
  • 19
Reviewer Connection to Super Healthcare
  • 12
  • 7
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 30, showing 21-30
Review from E G (Client) published on 21 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is an excellent service. An excellent service which is very good for me. Carers are very good and cook for me - good food.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jacqueline C (Wife of Client) published on 7 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I received care for my husband at very short notice, and I was most grateful to be given immediate attention and support. The staff were punctual, reliable and formed a very kind and caring relationship with my husband. A very nice agency to have coming into one's home.
Reply from Kadija Ndlovu, Registered Manager at Super Healthcare

Thank you for your kind comments.
We aim to provide a unique experience for all our clients.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A M (Daughter of Client) published on 14 May 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The carers assist my mother with care and respect. She is happy with the service.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Olive W (Client) published on 14 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff very helpful and considerate, and I thank them for all their help.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sandra M (Wife of Client) published on 3 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service from the whole team was excellent and professional. Special thanks to the last who stayed overnight at our home for 5 nights and was there to support my daughter and me in my husband's final hours.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Josephine B (Client) published on 25 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Marvellous care.
Reply from Kadija Ndlovu, Registered Manager at Super Healthcare

Thank you for your comment; our aim is to provide a fantastic service to our clients.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Victoria P (Partner of Client) published on 26 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
This company has shown dedication, professionalism and compassion when dealing with my partner, who is at the early stages of dementia. The management of Super Healthcare has succeeded in ensuring my partner's personal needs are met, according to him, is satisfied with the care he is receiving.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Natalie (Daughter of Client) published on 5 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents used Super Healthcare to provide live in care for my mum who suffered from dementia and had just had a long stay in hospital. The care provided by the team was excellent, caring, professional and sensitive to the needs of both my parents. Communication between the agency, my parents and myself
was great.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Satta G (Daughter of Client) published on 30 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Super Healthcare have been absolutely remarkable. I know that no other agency would have taken as much care and consideration to find the ideal carers to suit my mother’s unique needs.
Unable to see her during the lockdown that COVID-19 brought, I knew that Mum was being well looked after by a care
agency who seemed to treat her as family. During what could’ve been a horrific time, just recently discharged from hospital, I am so very grateful that mum’s transition back to living in her home has been made smooth. Mum’s physical and emotional health are being well supported by Super Healthcare. The manager’s team have been a Godsend to our family. Thank you.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S M (Daughter of Client) published on 3 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very reliable service, good care taken at all times. If the need arises we would use this company again.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.8 (9.815)

Overview of Review Score

The Review Score of 9.8 (9.815) out of 10 for Super Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.815 for Super Healthcare is calculated as follows: ( (54 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 65 Ratings = 4.815
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Super Healthcare is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Sep 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (2)

Kadija

Kadija Ndlovu

Job Title: Registered Manager Joined: 2019

As the Registered Manager of Super health care, my primary objective is to ensure the provision of exceptional care services that prioritize the well-being and dignity of all individuals under our care. With a steadfast commitment to excellence and compassion, I strive to create an environment where clients feel safe, respected, and empowered to live fulfilling lives.


I possess strong leadership abilities, guiding and inspiring my team to deliver high-quality care in accordance with regulatory standards and best practices. Through effective communication and mentorship, I foster a culture of teamwork and professional development.


Overall, I am deeply passionate about making a positive difference in the lives of those we serve, and I am committed to upholding the highest standards of care, professionalism, and integrity as the Registered Manager of Super Health Care.

Heather

Heather Brooks

Job Title: Administrator/reception Joined: 2019

I first started working at Super Healthcare as a carer working out in the field, then I then applied and got the job as Administrator working in the office. I possess strong communication skills, excellent customer service abilities, the ability to multitask and prioritise tasks, I have a professional attitude, and enjoy working within an amazing team of people.

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