ND Care & Support Ltd Ebbw Vale

Julie and Karen would like express their gratitude for the exceptional care your team provided to our dad Keith.

From the four daily visits to the support behind the scenes, every member of your team consistently went above and beyond.

The carers looked after him with such kindness, respect, humour and warmth that they truly felt like family to us, especially the carers who had been with him from the start of his care package almost 3 years ago.

The whole family found huge comfort knowing he was in such capable and caring hands.

We also want to extend a special thank you to your office staff. Whenever we reached out, our phone calls were answered immediately, and every question or change of plan was handled with incredible efficiency and empathy.

Please pass along our heartfelt thanks to everyone who played a role in caring for our dad. The dedication and compassion of your entire team made a profound difference in his life, and we are forever grateful.

I refer only to the care workers who looked after my wife and not ND Care and Support as an organisation. The carers are fabulous, sensitive and caring. They have fabulous personalities and really raised our spirits whenever they attended to my wife's needs. I only wish I were able to thank them directly and personally. This recognition is directly aimed at the carers, mainly because they are the people doing the caring. The organisation they work for have had no direct contact with us, so I am not able to contact them.

I would like to express my gratitude for the members of your staff who have been coming 3 times a day for personal care for my mother-in-law. They have treated her with compassion and taken the greatest care of her. I cannot thank your company and the ladies enough. She is at end of life care and everyone that has attended have been excellent. Thank you so much for sending angels. We as a family cannot thank you enough.

ND Care is a truly outstanding company with the best staff whom I highly recommend.

Since then the team of carers the co-ordinator sent to look after my husband have been nothing but superb. The team go above and beyond the expectations of the job. They are always happy, and they always have a smile on their faces. They are caring and you can actually tell they actually care for my husband.

I have multiple sclerosis since I was around 11 years old when it first hit. My mobility isn't very good now so I use a 4-wheel walker around the house and an electric wheelchair to aid my walking when going distances. My daughter is also a wheelchair user and has a power chair that my partner/carers control for her. The carers have an understanding of all my daughter's wants and needs and they treat her and us as a family with kindness and care. If there are any problems/issues the carers or the office staff will bend over backwards to sort things out. They are a big help to us all as a family.

The care my dad receives is second to none, the team are all so caring and helpful not just to him but to the whole family, he is constantly treated with respect and dignity which really means a lot to us as a family.

Thank you ND Care & Support.

Thank you all for changing my life.

Carers are brilliant, nothing is too much trouble, they are good people. Very grateful for the care.

The carers are lovely with my dad. They are all very kind and considerate towards him. He is comfortable with them. They are a great support to my mother and myself. Thank you.

We have had a few different carers during the palliative care of my mam and they have all been very pleasant, caring, gentle and reassuring. They have shown extreme dignity in Mam's care and have attended to all her needs. They have been very helpful in answering our questions.

Care and support is excellent.

The carers have been very supportive and helpful. I am very happy with the service they provide.

On behalf of my family, I wanted to express the hugest thanks for the care my Nan received at the end of her life.

The carers who came were kind, compassionate and incredibly gentle. They were a huge support to our family and we really can’t thank them enough.

As a healthcare professional myself, who works in a brilliant team, I don’t say lightly that their caring attitude and communication were amongst the best I have ever seen. Absolute diamonds who made a difficult time that bit easier.

Thank you for all that you do in ever-challenge times.