ND Care & Support Ltd Abertillery

I’m Katy I am the Registered Manager for the Abertillery Branch. I am dedicated to my role to ensure we are providing the highest quality of care to our service users and ensuring staff are supported in their roles to do so. I currently hold a QCF level 4 in health and social care and am working towards completing a Health and Social care QCF Level 5.

I Have over 15 years of caregiving experience starting my career in care as a care worker in domiciliary care and working my way up through the roles to Senior Carer, Co-ordinator and Service Lead. I also have experience working in a care home as a Team Leader.

I specialise in Elderly Care services and possess essential skills such as being an avid trainer for the branch care staff with their induction training and core subjects in update training.

My commitment to this profession is driven by qualities such as patience, empathy and reliability, which enable me to offer exceptional care.

I’m Sarah, a service lead with a passion for providing the highest level of care and support.

I am currently working towards my Health & Social Care QCF Level 3. I have over thirty years of experience in caregiving throughout different sectors of the care industry, and I have had the privilege of serving individuals in various settings.

My roles have included being a Carer, Senior Carer, Coordinator and Care Delivery Manager. I specialise in Dementia Care and possess essential skills that ensure I advocate the best possible goals and outcomes for those who live with dementia and are supported by great care teams.

My commitment to this profession is driven by qualities like patience, empathy, and reliability, which enable me to offer exceptional care.

I am the Service Lead for Blaenau Gwent at New Directions, where I lead with passion, experience, and a deep commitment to delivering exceptional care. My journey with New Directions began in 2014 as a carer, and thanks to the incredible support and development opportunities within the organisation, I’ve proudly progressed through the roles of Senior Carer, Coordinator, and now Service Lead.

Alongside hands-on experience, I’ve achieved a Level 5 QCF in Health and Social Care, which has equipped me to lead teams with confidence and compassion. In 2022, I explored a new path, delivering Level 2 and 3 Health and Social Care qualifications for a work-based learning company and later joining their quality team. While the role was rewarding, it reaffirmed where my heart truly lies — in care.

That passion brought me back to New Directions in March of this year, more driven than ever to make a difference. I’m proud to be part of an organisation that not only shaped my career but continues to support my growth. Every step of my journey has been about raising standards, empowering others, and I'm proud to continue making a difference every day, supporting both our service users and the incredible staff who care for them.

I’m Steph, an Administrator with a passion for providing compassionate support. I hold a Business Admin QCF Level 3 and I am currently working towards an ILM Level 3 in Business Management.

I hold over 15 years of experience in admin, and I have had the privilege of serving individuals in various settings. My roles have included previously working for Citizens Advice & Recruitment consultancies. I specialise in Payroll and possess essential skills that allow me to be able to use various computer programs that are essential in delivering services to our staff and service users daily.

My commitment to this profession is driven by qualities like patience, empathy, and reliability, which enable me to offer exceptional care.

I’m Lauren, an admin assistant at the Abertillery Branch. I currently hold a Business Admin QCF level 3 and am currently working towards a Management ILM Level 3.

I first joined ND Care & Support in 2021 through an apprenticeship program where I grew my knowledge of care and applied my computer skills. Soon after the apprenticeship finished, I achieved the role of admin assistant where I specialise in quality assurance (compliance) and possess essential skills that ensure our care staff are compliant with all aspects of their role. I had previously worked In different various settings such as the food industry where I got the basic customer service skills I needed.

Since becoming an assistant I’ve really enjoyed my role where I’ve been given so many different opportunities, learning techniques and challenges to work to each day.

I’m Sarah, the recruitment resourcer for the Abertillery branch. Ive been in this job role for 2 and half years now and I thoroughly enjoy it. I hold a QCF Level 3 in Health & Social Care and I’m currently in the middle of completing my Business Admin Level 4 QCF.

I have over 16 years of experience in caregiving and have had the privilege of serving individuals in various settings. My previous roles have included being a care worker, senior care worker, auxiliary nurse, coordinator and discharge coordinator in a hospital.

I specialise in recruitment for social care here at New Directions and I feel that my previous experience helps me to be able to recruit the most suitable candidates for the roles in which we are looking to fill.

My commitment to this profession is driven by qualities like reliability, hard work, patience and empathy which then enables me to ensure we are recruiting the best candidates who I know will give exceptional care and support to our service users.

I’m Lucy, a coordinator with a passion for providing the highest level of care and support. I am currently just finishing up my level 2 NVQ in health and social. I have 6 years of experience in caregiving within hospitals and in the domiciliary care sector. I pride myself on being a standard-driven individual with the utmost passion for care.

My roles have included being a Carer, Senior Carer, and coordinator. I was motivated to become a Care coordinator because of my passion for helping people and making a difference in their lives, I find it most rewarding to work closely with service users and their families to navigate the complexities of the healthcare system and ensure they receive the necessary care and support.

My commitment to this profession is driven by qualities such as patience, communication, problem-solving and a passion for helping others.

My name is Natalie McDougall. I have currently worked for ND Care and Support for 4 years.

I started my social care pathway as a carer, and I have worked my way through roles such as senior carer and field care supervisor. I am now currently a care coordinator for complex community packages specialising in Palliative and End of Life Care.

I’m currently working towards my QCF Level 3.

Being in the care and support role there are no two days the same, which I enjoy.

Hi, I’m Jasmine a Care Coordinator for Blaenau Gwent.

I’ve been in the care industry since I was 17. I always wanted to be a nurse so believed that getting experience in care was my first step. When starting my career as a care assistant It opened my eyes to how much of a difference, we are making to people’s lives and how rewarding it is. I love meeting new people and hearing their stories.

I joined New Directions at the beginning of 2023 as a care assistant while I was finishing my degree. While being a care assistant I progressed into becoming a Field Care Supervisor. Being a field care supervisor was such a rewarding role. It allowed me to meet our service users gain knowledge of their wants and needs and be able to help them live their lives as best as they can.

Gaining this experience as a field care supervisor I progressed up to a Care Coordinator, where I am able to have a bigger input into delivering the best service to our service users. I’m very passionate about my role and proud to be a part of the team that delivers such a great service.

My passion for care is what keeps me focused and determined to deliver the absolute best service for our service users.

Hi, my name is Molly, and I am a Care Coordinator for Blaenau Gwent with ND Care & Support. I joined the organization in 2022, initially working on the runs in the community before progressing into my current role.

I have been involved in domiciliary care since the age of 17, originally as a step towards my goal of becoming a nurse. However, my experience in the community quickly made me realize how much I enjoy building relationships and making a meaningful difference in the lives of those we support socially.

Throughout my career, I have held several roles including Carer, Senior Carer, and now Care Coordinator. In this position, I am proud to support our service users by ensuring they receive the highest standard of care possible.

My commitment to this profession is rooted in a genuine passion for helping others. I bring strong communication skills, patience, and a dedication to excellence in everything I do. I am determined to continue delivering compassionate, high-quality care to those who need it most

I’m Steff, I work for New Directions as the field care supervisor for the Monmouth, Torfaen, and Palliative areas.

I have completed my QCF Level 5 in care management and have been working In the care sector for 9 years in various roles such as carer, administration, and coordinator.

I love making a difference in people’s lives, making them feel more independent and for them to be able to stay at home with our support. It feels great going home at the end of the day knowing I have helped and given back to the community I live in.

Hi I'm Terri a field care supervisor I joined the team in April this year.

Mostly my experience has been dealing with vulnerable elderly customers over the phone and working in childcare supporting children to grow and thrive in life.

In April I made the decision to join ND care and support and it has been the best decision by far, I love meeting new service users and making sure their voices are heard.

I’m a dedicated individual with patience and empathy, I love that I make a difference to our service users lives and supporting them to maintain a more independent life at home

I’m Kasey, The Field Care Supervisor for our Abertillery branch. I value my role and feel fortunate to be part of a team that’s making a positive difference daily and improving quality of life for our clients.

I began my career in domiciliary care at a young age and worked briefly as a teaching assistant in local high schools. These experiences sparked my passion for social care and shaped my commitment to supporting others.

Now in my role as Field Care Supervisor, I am dedicated to supporting both our clients and care staff ensuring high-quality care and a positive experience is provided for everyone.