Home Care Providers Owned by ND Care & Support Ltd

9.2 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by ND Care & Support Ltd
ND Care & Support Ltd works closely with clients and their families to create a tailored package of care to suit their needs.

The support services available vary from light support to personal care, night care, respite care as well as full-time live-in care.

The dedicated staff puts the welfare of those in their care at the heart of everything that they do.

ND Care & Support Ltd Locations (4)

 

4 Home Care Providers owned by ND Care & Support Ltd

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ND Care & Support Ltd Abertillery

39, 41 & 43 Somerset Street, Abertillery NP13 1DL 

9.7 13 reviews
"I would like to express my gratitude for the members of your staff who have been coming 3 times a day for personal care for my…"   Read all 13 reviews

ND Care & Support is your trusted partner, providing specialised support services to children, young adults, and older individuals throughout Wales. The compassionate teams of dedicated professionals work closely with individuals and their families,… Read more about ND Care & Support Ltd Abertillery

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £22.50 / hour
ND Care & Support Ltd - Bridgend, Vale of Glamorgan & Cardiff

Lambourne House, Lambourne Crescent, Llanishen, Cardiff CF14 5GL 

9.5 17 reviews
"We are happy with the service my mother is receiving. The carers are professional and a credit to the company. My mother is well looked…"   Read all 17 reviews

Founded in 2010, ND Care and Support is dedicated to enhancing the well-being of individuals by providing tailored care and support services within local communities. As a registered member of the Care Inspectorate Wales (CIW), the organisation remains… Read more about ND Care & Support Ltd - Bridgend, Vale of Glamorgan & Cardiff

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £22.50 / hour
  • Live-in Care from £1,500 / week
ND Care & Support Ltd Carmarthenshire

Office 3 and 4, Block A, Llyds y Barcud, Cross Hands Busin, Cross Hands, Llanelli SA14 6RX 

9.0 6 reviews
"The provider is one of the best support companies. I have never had any problems with the care I receive, and the people they employ are…"   Read all 6 reviews

ND Care & Support Ltd - Carmarthenshire is based in Cross Hands and provides high-quality Home Care Services, Complex Care Services and Community Support Services to Adults and Children/Young People in Carmarthenshire and Swansea. ND Care & Support… Read more about ND Care & Support Ltd Carmarthenshire

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £22.50 / hour
ND Care & Support Ltd Caerphilly & Newport

Suite 3, Brydon House, Van Court, Caerphilly Business Park, Caerphilly CF83 3ED 

8.5 7 reviews
"I have had the care services of New Directions Care and Support for my wife. The carers are excellent at their post. My wife, values the…"   Read all 7 reviews

ND Care & Support Ltd Caerphilly provides care solutions to people within the local community and surrounding areas. The branch covers the borough of Caerphilly. The diverse workforce has been carefully recruited following rigorous compliance checks… Read more about ND Care & Support Ltd Caerphilly & Newport

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £28 / hour

ND Care & Support Ltd Reviews (43)

9.2
ND Care & Support Ltd has a Group Review Score of 9.2 (9.185) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to ND Care & Support Ltd must have a Review Score.

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Review of

ND Care & Support Ltd Abertillery

from C G (Daughter-in-law of Client) published on 5 June 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to express my gratitude for the members of your staff who have been coming 3 times a day for personal care for my mother-in-law. They have treated her with compassion and taken the greatest care of her. I cannot thank your company and the ladies enough. She is at end of life care and everyone
that has attended have been excellent. Thank you so much for sending angels. We as a family cannot thank you enough.

Reply from Zenzy Flower, Regional Manager at ND Care & Support Ltd Abertillery

Thank you for taking the time to leave such a positive review. I will be sure to pass this back to our care teams. Kind Regards Zenzy

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Review of

ND Care & Support Ltd Caerphilly & Newport

from Colin D (Husband of Client) published on 30 May 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had the care services of New Directions Care and Support for my wife. The carers are excellent at their post. My wife, values the care provided by all the carers who come to our home. The standard of care is magnificent and is deeply appreciated. All the carers who come to our home are so very
proficient and warm with the service they provided. We could not cope adequately without them. Each carer exudes professionalism but at the same time warm which means a lot to my wife and I.

Reply from Kerry Mountjoy, Service lead at ND Care & Support Ltd Caerphilly & Newport

Thank you so much for your kind and thoughtful words. We are truly honored to be entrusted with the care of your wife, and it means a great deal to know that our team has made such a positive impact on your lives. Your appreciation will be shared with the entire team-they will be touched to know their efforts are valued so deeply.

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Review of

ND Care & Support Ltd - Bridgend, Vale of Glamorgan & Cardiff

from T R (Daughter of Client) published on 28 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are happy with the service my mother is receiving. The carers are professional and a credit to the company. My mother is well looked after and enjoys the company and the chats they have. They behave professionally and seem to enjoy helping others.

Reply from Hannah Collier, Registered Manager at ND Care & Support Ltd - Bridgend, Vale of Glamorgan & Cardiff

Thank you for your lovely feedback! We're delighted to hear that your mother is happy with the care she receives and that our carers have made a positive impact. We really appreciate your kind words and will make sure to pass them on to the team. If there's ever anything more we can do, please don't hesitate to let us know.

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Review of

ND Care & Support Ltd - Bridgend, Vale of Glamorgan & Cardiff

from S L (Granddaughter of Client) published on 17 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

ND Care and Support have been supporting my very elderly grandmother, she is happy with the carers that attend and has built up a good relationship with them, she has found that consistency in have the same carers to be very helpful. They have been very good at communicating any concerns immediately,
so the family can respond quickly if medical concerns arise. On a number of occasions they have gone over and beyond to ensure her safety and comfort. Their care has enabled my grandmother to have her independence and dignity. Her wishes are listen and responded to. My grandmother and family have been happy with the service and already recommended to a family friend.

Reply from Hannah Collier, Registered Manager at ND Care & Support Ltd - Bridgend, Vale of Glamorgan & Cardiff

Thank you for your feedback. It's great to hear that your grandmother feels comfortable with our carers and that the consistency has been helpful. We're pleased that our communication has supported your family in responding quickly when needed. We really appreciate your recommendation and will continue providing the best care possible. We will pass on your lovely feedback to the care staff team who support your Grandmother.

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Review of

ND Care & Support Ltd - Bridgend, Vale of Glamorgan & Cardiff

from Mandy S (Daughter of Client) published on 11 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is immobile and relys on care givers 4 times a day with 2 carers, she is very happy with all the care she receives she describes them as very friendly, they bend over backwards to make her happy and comfortable, she's kept clean and tidy, she's very confident with them.

Reply from Hannah Collier, Registered Manager at ND Care & Support Ltd - Bridgend, Vale of Glamorgan & Cardiff

That's wonderful to hear! Thank you for sharing such positive feedback. We're so pleased that your mother feels happy, comfortable, and well cared for by the team. I will pass on your feedback to the care staff team.

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Review of

ND Care & Support Ltd Abertillery

from A D (Daughter of Client) published on 13 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After receiving very poor care from a different company it was like a breath of fresh air when ND Care took over Mam's care and we were blessed with the best!
The carers who looked after Mam truly became an extension to our family and treated her with kindness, dignity and exceptional care. It was
reassuring to know Mam was in safe hands throughout the day while we were at work and Mam thoroughly looked forward to seeing the carers smiling faces.
Unfortunately, after a short stay in hospital, Mam became very frail and started end-of-life care, her carers provided the best care and comfort to our mam and also mam's family members until the end and for this, they will always be fondly thought of by us.
A big shout out to all the team members including the co-ordinators in the office, you gave a personal touch and constant reassurance throughout the whole time mam needed care and we are thankful for that.
ND Care is a truly outstanding company with the best staff whom I highly recommend.

Reply from Zenzy Flower, Manager at ND Care & Support Ltd Abertillery

Thank you for such an amazing review. I will be sure to pass this back to the whole team. We have been especially privileged to have been given the opportunity to provide care for your mother at such a significant part in her life. Kind Regards

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Review of

ND Care & Support Ltd - Bridgend, Vale of Glamorgan & Cardiff

from R P (Son of Client) published on 7 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff is very friendly and understanding of my mother's needs. As a family, I am not sure how we would cope without the help and support of the team. Thank you all very much.

Reply from Hannah Collier, Registered Manager at ND Care & Support Ltd - Bridgend, Vale of Glamorgan & Cardiff

We appreciate your kind words. We will pass on your thanks to all of your mum's care staff team.

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Review of

ND Care & Support Ltd - Bridgend, Vale of Glamorgan & Cardiff

from S A (Daughter of Client) published on 1 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum started having carers from ND Care & Support Bridgend in August and all the girls are wonderful. They are so kind and helpful. If I have only concerns, the office deals with these in a timely manner.
Thank you so much to the whole team.

Reply from Hannah Collier, Registered Manager at ND Care & Support Ltd - Bridgend, Vale of Glamorgan & Cardiff

Thank you so much for your review. We will pass on your kind words to the carers.

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Review of

ND Care & Support Ltd Abertillery

from A M (Wife of Client) published on 18 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have to be honest but my experience from a management point of view was not the best, that is until the last month when a new co-ordinator took over my husband's caseload.
Since then the team of carers the co-ordinator sent to look after my husband have been nothing but superb. The team go above
and beyond the expectations of the job. They are always happy, and they always have a smile on their faces. They are caring and you can actually tell they actually care for my husband.

Reply from Zenzy Flower, Manager at ND Care & Support Ltd Abertillery

I'm sorry to hear that your overall experience hasn't always been positive within the branch however I'm pleased to see that improvements have been made and that the service being received is now much better. I will pass your compliment onto the team. Thank You.

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Review of

ND Care & Support Ltd Abertillery

from Demi T (Mother of Client) published on 10 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers that come to do my daughter's personal care are all so lovely, kind and compassionate. My daughter totally relates to the girls and gets very happy especially when it's bath time. It was also a big thing for myself and my partner when my illness prevented me from doing all this myself.
I
have multiple sclerosis since I was around 11 years old when it first hit. My mobility isn't very good now so I use a 4-wheel walker around the house and an electric wheelchair to aid my walking when going distances. My daughter is also a wheelchair user and has a power chair that my partner/carers control for her. The carers have an understanding of all my daughter's wants and needs and they treat her and us as a family with kindness and care. If there are any problems/issues the carers or the office staff will bend over backwards to sort things out. They are a big help to us all as a family.

Reply from Zenzy Flower, Regional Manager at ND Care & Support Ltd Abertillery

Thank you for your very kind review, we will pass on your compliments to the office and care worker team.

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Review of

ND Care & Support Ltd Abertillery

from S S (Daughter of Client) published on 6 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my dad receives is second to none, the team are all so caring and helpful not just to him but to the whole family, he is constantly treated with respect and dignity which really means a lot to us as a family.

Reply from Zenzy Flower, Manager at ND Care & Support Ltd Abertillery

Thank you for your lovely review, we will pass on your compliments to the team.

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Review of

ND Care & Support Ltd Abertillery

from Beth H (Granddaughter of Client) published on 30 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family can not thank ND Care & Support enough for the exceptional care they provide on a daily basis.
The care and support are always to a very high standard and whenever we are in need of a change of call time or help with little tasks they go above and beyond to support as much as they can.
I contacted them in an emergency and the support and reassurance I was given to ensure me that my nan would be well looked after and given the best care and support to stay independent in her own home was amazing. The girls that are on our run, are always happy, show compassion, empathy and treat with dignity on every call, nothing is too much trouble.
The care coordinator is always supportive, reassuring and person-centred to the individuals they provide care for. He not only ensures that my nan has the best care provided but will contact us as a family if there is a need.
Thank you ND Care & Support.

Reply from Zenzy Flower, Manager at ND Care & Support Ltd Abertillery

Thank you for your lovely review, we will pass on your compliments to the team.

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Review of

ND Care & Support Ltd Abertillery

from Barry E (Client) published on 5 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so lucky, I wake with a joke and a smile and end my day with a laugh and a joke, they have tailored visits around me. The standard of care and support is 100%.
Thank you all for changing my life.

Reply from Zenzy Flower, Manager at ND Care & Support Ltd Abertillery

Thank you for your review, we will pass on your compliments to the team.

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Review of

ND Care & Support Ltd Caerphilly & Newport

from Allan T (Grandson of Client) published on 27 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided is to a really ought standard. My nan enjoys seeing the care staff and has built up trust and confidence in them. If there is ever an issue it has been resolved quickly and I feel part of the care ND provide.

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Review of

ND Care & Support Ltd Carmarthenshire

from G S (Client) published on 3 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The provider is one of the best support companies. I have never had any problems with the care I receive, and the people they employ are the best. Nothing is too much trouble.

Reply from Eniko Acatalinei, Registered Manager at ND Care & Support Ltd Carmarthenshire

Thank you for your feedback. We will continue to provide the best care possible ensuring that our clients have a voice, are heard and respected!

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Review of

ND Care & Support Ltd - Bridgend, Vale of Glamorgan & Cardiff

from T A (Daughter-in-law of Client) published on 28 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers have been caring, compassionate and respectful in the care of my father-in-law. They have shown maturity beyond their years and provide an exceptional service. Could not recommend more.

Reply from Karen Wiltshire, Registered Manager at ND Care & Support Ltd - Bridgend, Vale of Glamorgan & Cardiff

Thank you for your review and kind words, this means a lot to the branch and we will ensure that this is relayed back to all of the staff, once again thank you.

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Review of

ND Care & Support Ltd Carmarthenshire

from Marlene P (Wife of Client) published on 29 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely happy with all carers and the care they provide. They have a good relationship with my husband and always ensure that he is comfortable and happy when they leave. I would highly recommend this company without hesitation.

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Review of

ND Care & Support Ltd - Bridgend, Vale of Glamorgan & Cardiff

from H T (Wife of Client) published on 24 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A new carer started for my hubby in September, so pleased the carer recommended by the care coordinator is a success. It takes hubby a while to get to know a new carer, due to having Alzheimer's.

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Review of

ND Care & Support Ltd Abertillery

from Kathryn F (Husband of Client) assisted by family/friend published on 8 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are brilliant, nothing is too much trouble, they are good people. Very grateful for the care.

Reply from Zenzy Flower, Manager at ND Care & Support Ltd Abertillery

Thank you for your review, we will pass on your compliments to the team. Thank you.

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Review of

ND Care & Support Ltd Carmarthenshire

from Simon B (Client) published on 25 October 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

ND Care and Support are a very professional care company that provides a very high standard of care for my needs.

Reply from Amy-Jayne Carr, Regional Manager at ND Care & Support Ltd Carmarthenshire

Thank you for your kind words, I will be sure to let the team know.

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Awards / Recognitions (0)

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Frequently Asked Questions about ND Care & Support Ltd

Costs for home care providers owned by ND Care & Support Ltd

Average costs for home care provided by ND Care & Support Ltd by care type provided. The fees are calculated using the starting hourly rate for Visiting Care and starting weekly rate for Live-in Care (if applicable) provided by ND Care & Support Ltd, based on 4 out of their 4 locations.

Type of Care Provided Average Weekly Cost
Visiting Care (hourly) £23.88
Live-in Care (weekly) £1,500
Keep in mind that fees can vary between providers and factors such as specific needs and individual requirements can affect costs. For more information on domiciliary care fees across the UK and advice on how to pay, see our home care fees guide.

How many Agencies does ND Care & Support Ltd own?

ND Care & Support Ltd own 4 Agencies.

Which ND Care & Support Ltd Agencies have the highest review score?

ND Care & Support Ltd Abertillery, ND Care & Support Ltd - Bridgend, Vale of Glamorgan & Cardiff & ND Care & Support Ltd Carmarthenshire have the highest review score.
ND Care & Support Ltd in Blaenau Gwent ND Care & Support Ltd in Caerphilly ND Care & Support Ltd in Cardiff ND Care & Support Ltd in Carmarthenshire

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact ND Care & Support Ltd to verify any information. View our terms and conditions. ND Care & Support Ltd has a Platinum Service – more info.