Home Care Providers Owned by ND Care & Support Ltd

Julie and Karen would like express their gratitude for the exceptional care your team provided to our dad Keith.

From the four daily visits to the support behind the scenes, every member of your team consistently went above and beyond.

The carers looked after him with such kindness, respect, humour and warmth that they truly felt like family to us, especially the carers who had been with him from the start of his care package almost 3 years ago.

The whole family found huge comfort knowing he was in such capable and caring hands.

We also want to extend a special thank you to your office staff. Whenever we reached out, our phone calls were answered immediately, and every question or change of plan was handled with incredible efficiency and empathy.

Please pass along our heartfelt thanks to everyone who played a role in caring for our dad. The dedication and compassion of your entire team made a profound difference in his life, and we are forever grateful.

I would like to express my sincere gratitude for the high standard of care given by "ND Care and Support". Their dedication, patience and compassion have made such a difference to my mothers wellbeing. They go above and beyond to ensure she feels at ease and safe, treating her with dignity and utmost respect. They are reliable and proactive in notifying any changes in her condition. I highly recommend them and feel fortunate to have them as our care provider.

I'm very happy with the care I receive.

ND Care and Support Caerphilly have been amazing while caring for my grandad. The team is kind, professional, and always goes above and beyond. We're very grateful and would highly recommend them to everyone

All the carers are absolutely amazing, They show care and compassion to my father in law who has dementia. Thank you .

Nc care have been great catering for my daughters needs and her difficulties...our teo main carers have embraced her almost like family...when there's a need to change the routine for eg staff holiday we are usually notified in a timely manner. Ive found the office staff very helpful with regards solving difficulties anx answering enquiries

They are angels and I am VERY GRATEFUL TOTHEM ALL XXX

Overall my sister carers are excellent however there is an occasion where I have to check to keep and eye on her mileage allowances which I have highlighted the situation with the Manager. I am also a little concerned with the same carer in particular which I am at present monitoring.

I refer only to the care workers who looked after my wife and not ND Care and Support as an organisation. The carers are fabulous, sensitive and caring. They have fabulous personalities and really raised our spirits whenever they attended to my wife's needs. I only wish I were able to thank them directly and personally. This recognition is directly aimed at the carers, mainly because they are the people doing the caring. The organisation they work for have had no direct contact with us, so I am not able to contact them.

I would like to express my gratitude for the members of your staff who have been coming 3 times a day for personal care for my mother-in-law. They have treated her with compassion and taken the greatest care of her. I cannot thank your company and the ladies enough. She is at end of life care and everyone that has attended have been excellent. Thank you so much for sending angels. We as a family cannot thank you enough.

I have had the care services of New Directions Care and Support for my wife. The carers are excellent at their post. My wife, values the care provided by all the carers who come to our home. The standard of care is magnificent and is deeply appreciated. All the carers who come to our home are so very proficient and warm with the service they provided. We could not cope adequately without them. Each carer exudes professionalism but at the same time warm which means a lot to my wife and I.

We are happy with the service my mother is receiving. The carers are professional and a credit to the company. My mother is well looked after and enjoys the company and the chats they have. They behave professionally and seem to enjoy helping others.

ND Care and Support have been supporting my very elderly grandmother, she is happy with the carers that attend and has built up a good relationship with them, she has found that consistency in have the same carers to be very helpful. They have been very good at communicating any concerns immediately, so the family can respond quickly if medical concerns arise. On a number of occasions they have gone over and beyond to ensure her safety and comfort. Their care has enabled my grandmother to have her independence and dignity. Her wishes are listen and responded to. My grandmother and family have been happy with the service and already recommended to a family friend.

My mother is immobile and relys on care givers 4 times a day with 2 carers, she is very happy with all the care she receives she describes them as very friendly, they bend over backwards to make her happy and comfortable, she's kept clean and tidy, she's very confident with them.

ND Care is a truly outstanding company with the best staff whom I highly recommend.

The staff is very friendly and understanding of my mother's needs. As a family, I am not sure how we would cope without the help and support of the team. Thank you all very much.

Thank you so much to the whole team.

Since then the team of carers the co-ordinator sent to look after my husband have been nothing but superb. The team go above and beyond the expectations of the job. They are always happy, and they always have a smile on their faces. They are caring and you can actually tell they actually care for my husband.

I have multiple sclerosis since I was around 11 years old when it first hit. My mobility isn't very good now so I use a 4-wheel walker around the house and an electric wheelchair to aid my walking when going distances. My daughter is also a wheelchair user and has a power chair that my partner/carers control for her. The carers have an understanding of all my daughter's wants and needs and they treat her and us as a family with kindness and care. If there are any problems/issues the carers or the office staff will bend over backwards to sort things out. They are a big help to us all as a family.

The care my dad receives is second to none, the team are all so caring and helpful not just to him but to the whole family, he is constantly treated with respect and dignity which really means a lot to us as a family.